PFH Technology Group
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PFH Technology Group Reviews

2 Reviews
2 Reviews

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    Could not wait to get out of there, but i'm free now..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support in Cork (Ireland)
    Current Employee - Tech Support in Cork (Ireland)

    I have been working at PFH Technology Group (less than a year)


    I really can't think of any, just that it was a job and it pays the bills


    The place was so hot, it was not natural to work in a place like that, no wonder people were sick in there. the whole place needs to be revamped, it looks old and tatty, really dirty. the work was okay, but there was no praise from management. people in there would just cut your throat. Good place to start off, get some experience, but do not stay there

    Advice to ManagementAdvice

    Try to listen, give praise where it is due. Stop being a fat cat manager,

    Negative Outlook

    Avoid at all costs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PFH Technology Group


    The ground staff are excellent


    01. staff get below average pay
    02. staff get no benefits
    03. management look down at staff
    04. staff get no training provided during office hours
    05. staff get no personal or professional development
    06. when staff leave, they are not replaced
    07. extra pressure causes customers to presume staff are incompetent rather than overworked
    08. management instantly passes the buck down and hangs staff if issues arise instead of examining if customer is incorrect or if the issue is not staff members fault
    09. they seem pathologically driven to let good staff go
    10. consistently try and replace senior experienced staff with the cheapest import possible, regardless of negative impact on desk performance or team performance
    11. staff requests continuously ignored
    12. demand increased performance while bleeding out staff without replacement
    13. promised ipad as prize for best improved stats after x weeks, then denied ever promising ipad, ipad disappeared!
    14. insists on staff using underpowered computers with inadequate software to provide remote support
    15. management have no soft skills, purely ignorant number crunchers. Any good management is left good to look after extended family members
    16. charging customers for remote use of free software

    Advice to ManagementAdvice

    1. staff your desk to the necessary numbers
    2. provide training, you do it for customer surely you can do it for staff too
    3. stop the nepotism, they don’t have the skills for the job
    4. you cant demand increased performance when staff are underpaid and over worked
    5. if you promise something, deliver it
    6. you’re staff ARE your company, not minions to be s*** upon
    7. provide the tools needed to do the jobs required
    8. customers and staff are leaving hand over fist, address the issues!
    9. listen to your frontline staff, they know more about customer requirements than financial data can tell you
    10. shouting out the office at staff is one of the most ignorant things a manager can do, walk out and address them with respect, don't bark at them like dogs.

    Doesn't Recommend

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