PFSweb

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PFSweb Reviews

Updated July 31, 2014
Updated July 31, 2014
32 Reviews

2.7
32 Reviews
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PFSweb CEO Michael Willoughby
Michael Willoughby
4 Ratings

8 Employee Reviews Back to all reviews

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  1.  

    Call Center is so disorganized, it's a joke.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent  in  Dallas, TX
    Former Employee - Call Center Agent in Dallas, TX

    Pros

    The location is great. Renassiance Tower is awesome place and easy for public transportation. It is pretty easy to move up in the company if you are liked. Benefits are great for the pay rate as well.

    Cons

    The call center is really unorganized. The protocol constantly changes and it is hard to provide exemplery customer service to the customer if you don't know what you are supposed to do for them. Additionally, there is a lot of favoritism among Team Leads and Supervisors. Promotions were not really selected based on the abilities of the agents. Also, duties would fall through the cracks due to laziness and incompetence among Supervisors, Team Leads and agents alike. This caused undue stress on the valued customers.

    Advice to ManagementAdvice

    Please work on organizing the protocol and training agents on new information as soon as possible.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2.  

    If not inner circle, don't plan on going anywhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Management  in  Allen, TX
    Former Employee - Program Management in Allen, TX

    Pros

    Culture is good and have some fun activities like wellness program and social events. Good brands. Opportunity to learn quite a bit, just has to be on your own as there is no real training program for anyone. You get to work with some really good people.

    Cons

    If you are not someone who is in the inner circle, you will go nowhere. Some managers are really bad at gossiping and spend time talking about employees which is very inappropriate. The company puts so much stock into the college recruit program, other employees are often overlooked, even though they may have same credentials, education (or more) and more experience. Learn to build up your employees instead of tearing them down. Many managers are very poor communicators and don' t have much respect from those that work for them, although they are smart and know their job, they are not good managers. You will continue to lose employees as you have been, if you don't start respecting all your employees.

    Advice to ManagementAdvice

    You need to put time into all your employees, not just the college recruits. Redefine qualifications for someone to be a manager, not just who is part of your friend circle or who senior managers like. You need leaders and a title of manager does not mean someone is a good leader. Maybe post positions internally so any employee interested has an opportunity to apply vs. just hand picking. Respect all ages of employees and it is time to stop being so cheap. Don't wait until someone quits to offer more compensation. Respect them while they are there.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Don't plan on making this a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Dallas, TX
    Former Employee - Customer Service Representative in Dallas, TX

    Pros

    Working in the Renaissance Tower in Downtown Dallas.

    Cons

    Time off policies are lame, not much growth after becoming a rep, you don't get to pick your schedule even after having seniority, no significant pay raises for all your upselling and hard work, no resources to truly be attentive to customers. The list can go on............

    Advice to ManagementAdvice

    Hire individuals that have actually worked in the outside world under that campaign OR people who have managed in hospitality/reservations in the outside world. The people they hire for management look good on paper but don't truly know how to delegate.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Knowledgeable employees. Popularity contest.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Delivery Manager  in  Allen, TX
    Current Employee - Delivery Manager in Allen, TX

    Pros

    PFSweb is a pioneer and has impressively evolved over the past 20 years while remaining one of the leading fulfillment companies in the industry. They have an excellent college recruit program. The offices are new and bright. There are new accounts that are helping the company grow, financially

    Cons

    Old management is very clique-y. New management has no people skills. There is an obvious divide between those who are "in the circle", those who tip-toe, and those who are not "in the circle". Managers are given lots of freedom to do whatever they want so new employees aren't protected if something is mishandled or if that manager does not like you.

    Advice to ManagementAdvice

    Bring in managers who understand the nuances between different employees and know how to work with different kinds of hard working smart people. Make sure

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    You get to work with a lot of well known brands.

    Cons

    People have either worked here many, many years or are new employees. High turnover rates.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    The experience at PFSweb was not what I expected.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Customer Service Agent  in  Dallas, TX
    Former Employee - Call Center Customer Service Agent in Dallas, TX

    Pros

    The location of the call center. Working for a company that supports so many diverse business models.

    Cons

    The training for new hires was very poor planned, this was a new client for the company but from my call center experience the trainers did not seem knowledgeable at all. The leadership in the department I was in were reactive instead of proactive to issues. Pay was very low and as a result the quality of employees was the same. No screening of new hires. Literally filled out application and got the job no interview. Very poor hiring practice. Did not take the time to interview so staff for this new client had very poor attitudes and the client expressed this. Matrix for quality control was set so high and with poor training set people to fail. Promoted those who were not worthy with no work experience in a call center. People who were put in these positions only there for who they were friends or extra nice too.

    Advice to ManagementAdvice

    When you take on a client research more. Hire a staff who wants to be there not just filling the seats. Don't be reactive to poor quality calls be proactive and actually train people. I am not sure how they have the other clients and failed with the one I worked for. I had more experience then at least 65% of the leadership group. People were put in these roles because of who they knew and had lunch with. Promote based on knowledge and past work experience.

    Doesn't Recommend
    No opinion of CEO
  8. 1 person found this helpful  

    Avoid if money permits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Administrative  in  Dallas, TX
    Former Employee - Administrative in Dallas, TX

    Pros

    Can't think of any. It;s just a job, I guess not a career.

    Cons

    This company is a hot mess in all sense of the word. They do not care at all who they hire. I believe they look for people who come from bad backgrounds like south dallas and poorer areas and pay them between 10-11.50. The calls are horrible and some accounts I would avoid as much as possible. There is a huge amount of black and gay people hired here. I don't really care about that but it's a huge influx of blacks in the main call center and white in the management department. Trainning is bad, and a majority of the people here are extremely unprofessional. I saw three woman put in hair tracks in the lobby of the building. You JUSt DONT do that at any company. Turn around is horrrible almost 60% every year. That means every year 60% of the people you began to work with will not be there at the end of the year. It is always extremely easy to be hired on due to the high turn around rate. Just apply in person or with prostaff and you will hired one during the holiday season. However i would not recommend this company. Again pay for call agent is between 10-11.50 not less. With the insurance taken out you will be making less per hour. Over all, you have better luck at a good job with Albertsons or Korgers than here.

    Advice to ManagementAdvice

    Hire better people get better results. Hire a ghetto mess get a ghetto mess result

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Management

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Very fun culture and a very young company. A really great college recruit program

    Cons

    Managers lack experience on managing people. Promotions are done twice a year and are not directly tied to your work or your salary. You don't get an increase until your annual review. Very political company and you have to make sure all the VPs not only know you but like you in order to be promoted.

    Advice to ManagementAdvice

    More feedback and more one on one time with direct reports.Don't wait until there is a problem to engage.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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