PFSweb Reviews

Updated February 22, 2015
10 reviews filtered by
  • Any Location
  • Any Job Title
3.0
10 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
PFSweb CEO Michael Willoughby
Michael Willoughby
13 Ratings

10 Employee Reviews

Sort: Popular Rating Date
  1. Good place to work but lack of growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PFSweb

    Pros

    Easy. Lack of accountability.

    Cons

    Lack of accountability. Little growth opportunities

    Advice to ManagementAdvice

    Work towards best in class in all you do

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. Lack of promotion opportunities, bonuses and salary increases prevent this from being a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst in Allen, TX
    Current Employee - Senior Analyst in Allen, TX

    I have been working at PFSweb full-time (more than 3 years)

    Pros

    Relaxed environment, flexible schedules, casual dress code, a diverse group of employees, and many big-name clients.

    Cons

    Our department is under-staffed, and most of us are expected to work nights and weekends to meet unrealistic deadlines.

    Doesn't Recommend
    Negative Outlook
  3. Review for PFW

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PFSweb full-time (less than a year)

    Pros

    Great trainers (if you get the right ones)
    Pay is decent
    Paid weekly

    Cons

    Training is way too short and they put out on the floor way too soon.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Part Time Holiday Position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Internet Order Assister in Dallas, TX
    Former Contractor - Internet Order Assister in Dallas, TX

    I worked at PFSweb as a contractor (less than a year)

    Pros

    I came upon this job using an employment agency. I was told it would be 2 weeks around Thanksgiving with the option of a few days after Christmas. We got paid full fare for the training days, which was three 8 hour days.

    Cons

    Once we got live time on the floor, we had way too many people than calls coming in. We were only trained to assist people in placing internet orders, not customer service. I routinely would go up there for an 8 hour shift and be sent home after 45 minutes.

    Advice to ManagementAdvice

    Don't waste 3 days training people on how to place internet orders. Identify what you need (customer service) and train the temp employees on handling those issues.

    Doesn't Recommend
    Neutral Outlook
  6. Good starting point for a recent graduate to gain experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Allen, TX
    Former Employee - Account Manager in Allen, TX

    I worked at PFSweb full-time (more than 3 years)

    Pros

    The company is small, things are personal, and large amounts of responsibility are delegated to starting-level employees. The company is very much a "go get it" mindset, meaning any and all training is self driven, and you will not be given anything on a silver plate. While this gives a lot of learning, it is not necessarily good for developing new employees, and results in huge amounts of variation between what employees do and learn, even within the same function/job title.

    Cons

    The company suffers from poor management throughout the company; there is no "path to success", ongoing developmental programs, or required reviews/feedback from management. The company does have a yearly review, however, there is no requirement for managers to abide by this, so tracking development is nearly impossible.
    With this in mind, the amount of work one puts in has nearly no direct impact upon one's development and salary, as it is entirely in the hands of your direct manager, who may or may not voice your impact to high management, who approve/discuss any potential promotions.
    The company does seem to have a habit of paying lower than market for both new and tenured employees, so keep this in mind when setting expectations.

    The company is structured as follows in the US :
    Allen, TX - Corporate office
    Dallas, TX - Call Center office
    Memphis, TN - Distribution Center
    The company also has locations in Leige and Manila, however, they are on a smaller scale and perform differently.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful

    Wants to be a west coat startup but locked into old school processes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Allen, TX
    Former Employee - Analyst in Allen, TX

    I worked at PFSweb full-time (more than a year)

    Pros

    Nice offices. Health and wellness program. Supportive upper management. Mostly smart people are employed with the exception of a few departments.

    Cons

    Middle management is full of employees that have been with PFSweb for years making promotions for new workers almost impossible. Middle managers are promoted based on the years they've been with the company, not their skill at management.

    Advice to ManagementAdvice

    Take a close look at your middle management and their skills at managing teams. Promote managers that have a track record of success and pay less attention to years of service.

    Recommends
    Positive Outlook
    Approves of CEO
  8. PFSweb

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Computer Operator in Allen, TX
    Former Employee - Computer Operator in Allen, TX

    I worked at PFSweb full-time (less than a year)

    Pros

    My time there was okay.

    Cons

    Very fast pace place to work.

    Negative Outlook
    No opinion of CEO
  9. Third-party call centers always suffer the same problem... being cheap.

    Former Employee - Customer Service Supervisor in Plano, TX
    Former Employee - Customer Service Supervisor in Plano, TX

    I worked at PFSweb full-time (more than a year)

    Pros

    Small enough and growing fast enough to provide advancement opportunities.

    Cons

    Cheap contracts with their clients wins business, but means that the pay rate for agents is VERY low. Some of the contracts do not include paying for training or management, so the company skimps on both, leaving too little support for agents.

    Advice to ManagementAdvice

    Actually bid a reasonable amount so you can pay for the support the agents need.

  10. silly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Call Center Agent in Dallas, TX
    Former Employee - Call Center Agent in Dallas, TX

    I worked at PFSweb

    Pros

    the pay was normal, location accessible

    Cons

    management are dumb
    no benefits
    pay could be better

    Advice to ManagementAdvice

    take the advice of the employees instead of firing them over some bull posted on social sites

    No opinion of CEO
  11. An ok place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Corporate Trainer in Plano, TX
    Former Employee - Corporate Trainer in Plano, TX

    I worked at PFSweb

    Pros

    Good balance between work and life; friendly, cheerful environment; easy access from highways to office; good benefits package for employees.

    Cons

    Management practices leave a little to be desired; employees are sometimes terminated in secretive ways; call center operations could be smoother.

    Advice to ManagementAdvice

    Start focusing on training your management as well as your lower level staff. Managers seem to have very little direction.

    Doesn't Recommend
    No opinion of CEO

Work at PFSweb? Share Your Experiences

PFSweb

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.