PGI

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PGI Reviews

Updated January 29, 2015
Updated January 29, 2015
3 Reviews
1.0
3 Reviews

Recommend to a friend
Approve of CEO
(no image)
Michael R. Langston
3 Ratings

3 Employee Reviews Back to all Reviews

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  1.  

    Awful place to work anytime

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Billerica, MA
    Current Employee - Customer Service Representative in Billerica, MA

    I have been working at PGI full-time (less than a year)

    Pros

    People you work with are nice

    Cons

    Superiors are ridiculous, ask why you want to take a vacation day and what you'll be doing during that day off.

    Advice to ManagementAdvice

    Quit, really.

    Doesn't Recommend
    Negative Outlook
  2.  

    Don't advise anyone to apply there. Awful experience

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PGI

    Pros

    Paid for employee parking downtown

    Cons

    unachievable quota and then they changed compensation plan to not pay commission until 50% year to date.

    Advice to ManagementAdvice

    be honest and upfront about hiring quota and compensation, vs hiding it

  3. 2 people found this helpful  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Clonakilty (Ireland)
    Former Employee - Customer Service in Clonakilty (Ireland)

    I worked at PGI full-time

    Pros

    I can't think of any Pros

    Cons

    SC Manager that is never on the floor and has no idea what is going on. Constantly changing schedule (up to 7x a day). No rotating shifts, which means if you got stuck on a late shift, you will stay in this shift until someone new gets hired. Tiny pay. Call volumes of up to 80-100 calls a day per CS agent. At the same time you will respond to about 30-60 mails a day and you will be asked to take chats, even while you are on the phone with a customer. In addition to that, you will be pulled on conference calls up to 7 times a day. An ape house is a better alternative!

    Advice to ManagementAdvice

    resign

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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