PNC Financial Services Group

  www.pnc.com
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PNC Financial Services Group Reviews

Updated August 19, 2014
Updated August 19, 2014
1,070 Reviews

3.2
1,070 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PNC Financial Services Group President and Chief Executive Officer William S. Demchak
William S. Demchak
254 Ratings

Review Highlights

Pros
  • If you work anyplace other than retail banking PNC values employee work life balance (in 92 reviews)

  • Great starting salary with good benefits and exposure to senior management (in 68 reviews)


Cons
  • upper management no clue what's going on with the new universal branch idea (in 48 reviews)

  • Work life balance could be better depending on what department you are in (in 21 reviews)

More Highlights

222 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    PNC Recruiter

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Top Talent Training and resources

    Cons

    Communication ability to advance can be limited

    Advice to ManagementAdvice

    act on Gallup recommendations

  2.  

    great expereance with the company. the leaders of the department push the employess to become great keaders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller Banking Representative  in  Harrisburg, PA
    Current Employee - Teller Banking Representative in Harrisburg, PA

    Pros

    good reasons to work for PNC is the flexibility, the leaders of the company are great people, growth and self development

    Cons

    some challenges of the job position is learing how to handle thought situations with customers that are unhappy

    Advice to ManagementAdvice

    some advise to management will be to stay consistent with employee development and referrals. when it gets busy, it could be hard to keep consistance with the daily goals

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    PNC really seems to care about their people and spends a lot of time training them.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    PNC has great management that really cares about their employers. They do a good job of communicating expectations. Benefits are good and the office culture is excellent. They provide many opportunities for training and to grow together as a team with fellow associates. The work/life balance is excellent.

    Cons

    The incentive structure is less than wonderful and encourages employees to give customers products they don't really want or need. Management talks like employees are only supposed to sell based on customer's real needs, but the incentives and goal structures make it impossible not to push products.

    Advice to ManagementAdvice

    Focus more on the quality of what is being sold by your associates and less on quantity. The current incentive plan encourages employees to open new accounts when all a customer really needs is an upgrade for instance. This costs the bank money, creates more work (and less convenience) for the client just so employees can meet their goals.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    PNC bank was a great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Debt Collector  in  Oshtemo, MI
    Current Employee - Debt Collector in Oshtemo, MI

    Pros

    Unlimited growth potential and good pay

    Cons

    Terrible management and lack of communication

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Great company to work for but position(s) can be difficult and underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loan Support Specialist II  in  Brecksville, OH
    Current Employee - Loan Support Specialist II in Brecksville, OH

    Pros

    It's a great company to work for. They offer good vacation time, health benefits are decent, they have a great volunteer program that you're able to devote time to during work hours, they give back to the community, etc. Depending on your position, typically pretty laid back about time off, calling off, etc. Values family life.

    Cons

    Underpaid, you are held to the accountability that you will help develop new procedures and processes, train new employees, etc. but paid the minimum. Processes change very often by managers but never consulting the specialists (who do the job everyday).

    Doesn't Recommend
    Approves of CEO
  7.  

    Changing of the guard..and not for the better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  South Bend, IN
    Current Employee - Customer Service Representative in South Bend, IN

    Pros

    Good health benefits
    Good teamwork and great environment (varies from branch to branch)
    Good to get your foot in the door if interested in the financial industry

    Cons

    Low pay
    Cropping incentives more and more
    Growth opportunity depends in the area where you are, very limited within your own branch. When you change branch for a possible promotion, 70% depends more on how your manager sells you rather than your numbers

    Advice to ManagementAdvice

    Since April 2013, a new CEO Mr. Demchak is trying by all means to make the bank more profitable by sacrificing its long established "Main Street Bank" Culture. I got hired in a time when I got to see the before and after of all the changes implemented across the entire footprint. In any sales position, you used to be able to get great incentives and bonuses as a reward for your hard work. Now, there is a "bucket" system implemented, where you have to meet the minimum sales in a certain way with a huge cut to bonuses and not much desire to go the extra mile. I had two managers so far; One was a great manager, (still with the Main Street Bank culture) that coached me and gave me the opportunity to prove myself and grow professionally. The other was a newer manager, that clearly told me that there is not much growth opportunity, and by enforcing new rules you realize you are expected to do just the minimum, and that is good enough.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    overall decent experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Specialist II  in  Columbus, OH
    Current Employee - Financial Specialist II in Columbus, OH

    Pros

    Work life balance is very good

    Cons

    micro managment getting caught up in the minute details

    Advice to ManagementAdvice

    Keep it up

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Nice place to work, benefits could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst  in  Pittsburgh, PA
    Current Employee - Business Analyst in Pittsburgh, PA

    Pros

    I really love the flexible schedule.

    Cons

    Benifits have just been slashed. High Deductable Health Care

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst  in  Pittsburgh, PA
    Current Employee - Business Analyst in Pittsburgh, PA

    Pros

    Good benefits; lots of employee engagement activities

    Cons

    culture varies widely among departments; lots of managerial hierarchy

    Advice to ManagementAdvice

    talk to lower level employees more not just their management to find out what's going on

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Great company overall ... Market management needs to be changed ...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Banking Sales Manager
    Current Employee - Business Banking Sales Manager

    Pros

    Great focus on providing quality products and service to clients -- both consumer and small business. Good benefits for employees and opportunities for development and growth. Good presence in the market which allows for a competitive advantage in the efforts to win and retain clients.

    Cons

    Market management tries to manage by intimidation. Very little focus on work/life balance. Heavy focus on change and very little value on individual employee contributions or previous accomplishments.

    Advice to ManagementAdvice

    Look closely at the management in the market as you try to determine why the market is not 'attaining it's potential". Employee satisfaction has been declining and management by intimidation with little to no appreciation demonstrated only fuels the decline further.

    Recommends
    Positive Outlook
    Disapproves of CEO

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