PNC Financial Services Group

  www.pnc.com
  www.pnc.com

PNC Financial Services Group Reviews

Updated November 27, 2014
Updated November 27, 2014
1,244 Reviews
3.1
1,244 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PNC Financial Services Group President and Chief Executive Officer William S. Demchak
William S. Demchak
335 Ratings

Review Highlights

Pros
  • If you work anyplace other than retail banking PNC values employee work life balance (in 111 reviews)

  • Great starting salary with good benefits and exposure to senior management (in 83 reviews)


Cons
  • Work life balance could be better depending on what department you are in (in 26 reviews)

  • upper management no clue what's going on with the new universal branch idea (in 56 reviews)

More Highlights

144 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    PNC bank is a horrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Core Card Consultant in Whitehall, OH
    Current Employee - Core Card Consultant in Whitehall, OH

    I have been working at PNC Financial Services Group full-time (more than an year)

    Pros

    there are no pros to working at the company

    Cons

    training was not pertaining to the position

    Advice to ManagementAdvice

    restructure all of it from training to live calls to the actual position. too many chiefs not enough indians

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 6 people found this helpful  

    Not what I thought

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PNC Financial Services Group full-time (more than an year)

    Pros

    The hours that you work, not working on Sundays, paid holidays off

    Cons

    At first when getting the job at PNC I was so excited. I thought to myself finally a job that I a can excel at..when you first start the training is the basics to get you to be able to do "simple" transactions. However once you are placed at your branch and are left be face to face with customers you realize that you don't have the knowledge to handle most situations that come about. On top of the that the minute that you are interacting with customers you are not placed in a situation where you can be surveyed by the customer. Your branch depends on good scores in order to bonus...Its like you are set up to fail right away. The turnover is crazy.....I would think that a large company would want people to stay and invest in them however the money is just spent training new people all the time. The demand of the job is not laid out from the start and the ever daily changing of how things are done is even worse. And finally for the pay that is given is CRAZY!!!! I dont know how they expect people to do everything they want in a small time frame, 100% customer focused, low pay, maybe a very small bonus 2 times a year if that if you are lucky and be happy to work there,.....hence the biggest turnover I have seen with a company!!!!

    Advice to ManagementAdvice

    spend a day in the branch "for real" or better yet a week and work as we do and see if you think it can all still happen. Pay attention that the people behind the line doing most of the work are treated the worst and get paid the worst!!! LOOK AT YOUR TURNOVER!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Lacks creativity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PNC Financial Services Group

    Pros

    its growing organization that keeps expanding its foot print and offers good financial products. solid lending practices

    Cons

    lacks creative thinkers, has no career path or succession planning and lacks diversity in management positions.

    Advice to ManagementAdvice

    To retain top talent, PNC has to establish a career path and develop a culture of inclusion in management positions.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 2 people found this helpful  

    The company is changing. Not in a good way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PNC Financial Services Group

    Pros

    The hours are nice. Advancement is a good possibility and can happen quickly if they like you.

    Cons

    They no longer care if you have work/life balance. Pressure to make constant sales calls by phone during and after work hours. While making sales goals unreachable. Pay is very low.

    Advice to ManagementAdvice

    There is a lot of unnecessary micromanaging at the branch level and a regional directors desire to be number one at everything is seriously burning employees out.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    No place to build a banking career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at PNC Financial Services Group full-time (more than 8 years)

    Pros

    Excellent 401K match program. Pay is generally on par with most large banks. PNC offers a fairly diverse work environment.

    Cons

    PNC Bank's business culture has changed drastically recently. In the Washington DC market there is a major disconnect between senior management and the branch teams. The discord seems to have intensified since the retirement of the former Chairman of the Bank. Senior management at the market level has placed an unrealistic mandate on regional management to generate widget business from the branches rather than focusing on what's in the best interest of the bank's customers. The DC market to many of its employees, has become a very undesirable workplace environment due to high sales production pressure and inconsistencies with job performance reviews. Strong arm sales tactics have created a very difficult working environment for branch management and the branch teams. There is clearly a growing distrust between some regional managers and their branch management teams. Branch management is often the scapegoat when issues arise from extreme pressure placed on branch staffs to produce sales at all cost. PNC is on a straight path to the same poor work environment reputation as Bank Of America and Wells Fargo.

    Advice to ManagementAdvice

    Take better care of your customers and your front line employees. Get senior management off of their collective high horses and into branches to see what's going on with your hard working teams.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Not strong on telling the truth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Kansas City, KS
    Former Employee - Analyst in Kansas City, KS

    I worked at PNC Financial Services Group full-time (less than an year)

    Pros

    Decent starting salary. I can't think of anything else good to say to fill up the twenty word minimum.

    Cons

    Very cliquey. Management cares more about style than substance, more about schmoozing than competence. You're treated like a cog and not a person.

    Advice to ManagementAdvice

    Don't let those with less skill than applicants do the hiring.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Dead end. (In retail banking)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Financial Sales Consultant
    Current Employee - Branch Financial Sales Consultant

    I have been working at PNC Financial Services Group full-time (more than an year)

    Pros

    - Extremely easy job
    - Good hours

    Cons

    - No room for growth. There is no cooperation with management to reach a position other than being stuck as a banker. Majority of the employees have a huge sense of inflated arrogance and look down on everyone. Management deliberately hid a program from me that would train me for position which I was interested in, had the education for, and had 50% better compensation.
    - Management is very immature. Many actions should be and have been reported to HR.
    - Compensation is miserable.
    - No organized structure to prepare people to succeed.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 4 people found this helpful  

    Your education or opinion are meaningless.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loan Analyst
    Current Employee - Loan Analyst

    I have been working at PNC Financial Services Group full-time (more than 10 years)

    Pros

    The entire department has the same morale level: rock bottom.

    Cons

    Ten years with the bank, eight of which in the same role and going nowhere. College was a complete waste, as PNC cares not what your potential is, just what is listed on their endless reports. PNC values reports and micromanagement more than anything else. Pay increases range from 0% to a max of 1%. So a .25% pay increase is essentially a free soda every two weeks. At that rate, you will achieve a 10% pay increase in over 40 years.

    The people that get bonuses (executives) state that the rest of the employees will not, so from time to time, you'll get a PNC branded stress ball, or PNC branded pen, etc.

    Avoid at all costs. They have no interest in your happiness, despite them telling you that they do. Proof of that is when you tell them you're unhappy, nothing happens, multiplied by a whole department.

    Advice to ManagementAdvice

    Management is so disconnected from the lower level employee that any advice would be futile.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 4 people found this helpful  

    PNC Sucks!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Banker I in Corry, PA
    Former Employee - Business Banker I in Corry, PA

    I worked at PNC Financial Services Group full-time (more than an year)

    Pros

    I enjoyed the people I worked with in the branches.

    Cons

    The upper management can let you go at any time even though they are not the managers watching over your every day work. There are people in the main office that oversee you even though they don't know what you do day in and day out. They provide lots of trainings but they don't train you everything that you need to know about your job. In addition, they will give the Business Banker a handbook but leave critical information about the job out of it and then produce another handbook that they said they gave you with information that they should have trained you.

    Advice to ManagementAdvice

    Upper Management at PNC sucks and I'm not the only one that feels this way. Many people have said the same thing and this is what makes PNC Bank not liked by the community. They need to get their information straight and make sure that new employees are treated fairly instead of making false accusations against them. They need to do everything in their power to train staff with all of the information they need to perform their work instead of choosing selective training and then firing new staff that don't do something right because they were never taught the right way.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Horrible HR personnel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in Franklin, NC
    Current Employee - Customer Service Associate in Franklin, NC

    I have been working at PNC Financial Services Group full-time (less than an year)

    Pros

    Great team at local branch.

    Cons

    Everyone is guilty until proven innocent - In fact, for the most part everyone is accused of things they did not even do and then loose their jobs. Horrible upper management.

    Advice to ManagementAdvice

    THINK BEFORE ACCUSING - Be more competitive with pay.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

PNC Financial Services Group Photos

Work at PNC Financial Services Group? Share Your Experiences

PNC Financial Services Group

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.