PNC Financial Services Group Reviews

Updated July 2, 2015
254 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
Employment Status

Reset
2.0
Rating Trends
Recommend to a friend
Approve of CEO
PNC Financial Services Group President and Chief Executive Officer William S. Demchak
William S. Demchak
56 Ratings

Pros
  • If you work anyplace other than retail banking PNC values employee work life balance (in 111 reviews)

  • Great co-workers; good benefits; good bonuses (in 83 reviews)

Cons
  • Work life balance could be better depending on what department you are in (in 26 reviews)

  • The upper management can let you go at any time even though they are not the managers watching over your every day work (in 56 reviews)

More Pros and Cons

254 Employee Reviews

Sort: Popular Rating Date
  1. Strong company, but desperately needs to define private client group RM role and improve technology.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Private Client Group Relationship Manager in New York, NY
    Former Employee - Private Client Group Relationship Manager in New York, NY

    I worked at PNC Financial Services Group full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Working with clients to achieve their goals was great, decent work-life balance most of the time.

    Cons

    Technology is very poor. It is cumbersome, slow and in-efficient. Lots of conference calls ALL revolving around giving your pipeline and sales numbers. Most of all, the Private Client group has no separate products from retail branch Bankers and nobody understands what PCG does, so there is no support for PCG on the retail level. However, Many branches view PCG as just another branch Banker, but as PCG you generally don't take the walk in clients so it's frustrating to be expected to spend time in a branch, especially when you are expected to cover multiple branches. Most of the time, referrals pass PCG and go straight to LO or FA also. Incentive pay grid is also super confusing which makes it less motivating. I would not recommend this position.

    Advice to Management

    More definition is needed for the PCG group and technology needs a massive overhaul. Streamline the calls.


  2. Financial Consultant Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PNC Financial Services Group

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    They hired me for this position.

    Cons

    The company does not appear to see employees potential. They see you for the role you are currently in.


  3. Sr. Software Engineer

    Current Employee - Senior Software Engineer in Allison Park, PA
    Current Employee - Senior Software Engineer in Allison Park, PA

    I have been working at PNC Financial Services Group full-time (Less than a year)

    Pros

    Pay better then other Banks

    Cons

    Does not promote team work, poor leadership


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Sales associatee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bryn Mawr, PA
    Former Employee - Anonymous Employee in Bryn Mawr, PA

    I worked at PNC Financial Services Group full-time (More than 3 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    nice clients and work partners

    Cons

    Regional managers that don't keep the best people and do keep the lesser employees. All five of the best core employees are no longer there.

    Advice to Management

    Clients get attached to hard working goal achieving people and prefer that they are not moved around from one branch to another. I had clients follow me to three branches.


  6. Pnc Csr

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Ann Arbor, MI
    Former Employee - Customer Service Representative in Ann Arbor, MI

    I worked at PNC Financial Services Group

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Fun environment, great location to work, good benefits package

    Cons

    Mismanaged branch, long hours, lack in training, no upward movement,


  7. banker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PNC Financial Services Group full-time

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    great hours with ok benefits

    Cons

    low salary with not enough benefits

    Advice to Management

    pay more


  8. Financial Sales Consultant & Universal Banking Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Sales Consultant
    Current Employee - Financial Sales Consultant

    I have been working at PNC Financial Services Group full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Fostering relationships with clients. Company provides a good foundation to build a professional career.

    Cons

    Employees are grossly underpaid for their workload; this is true from a part-time teller to a branch manager position. Salary and incentive payouts are at the lowest end of the spectrum in the industry. Many employees migrate to competitors in search of equitable pay.

    Branches are ALWAYS understaffed, putting further strain on the truly engaged employee, which perpetuates turnover. Too much weight is placed on arbitrary survey results (in most cases the customer isn't rating the employee, they're rating the company). These surveys, conducted by Gallup, don't account for staffing shortages when they ask customers about wait times either.

    PNC eliminates individuality and sincerity by imposing standardized wording and scripted conversations. When I first started with PNC, they used a solutions based sales methodology (no product pushing). Now, management encourages a by-any-means-necessary mentality. The emphasis on specific metrics, and the repercussions for not attaining goals, has created unethical sales tactics.

    Advice to Management

    There is a great deal of animosity at the retail level. I've worked at 5 branches in one year. The opinions on pay and regional leadership were the same, sub-par. Fix staffing issues by paying a higher base pay. Referrals compensation and revenue credits don't increase employee satisfaction. Employees aren't honest on EIQ surveys because they know the negative light brought on the branch for anything less than a five star rating. Allow employees to express themselves without worrying about 5 star language.


  9. Bad first impression of a teller's world

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Erie, PA
    Former Employee - Teller in Erie, PA

    I worked at PNC Financial Services Group (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Fast paced work, great combination of desk work and interaction with customers. First shift hours and minimal required weekend hours.

    Cons

    At my branch, the supervisors were not very flexible at all. Made it very difficult to have this as a second job while pregnant. Very unrealistic expectations of employees. I was asked to return to work the day after being released from the hospital for the birth of my son and wasn't granted time off to attend dr appointments.

    Advice to Management

    Be more wiling to allow flexibility for your employees to balance work and life. Try to be more understanding and aware of the situations of your employees


  10. Helpful (1)

    Pnc bank

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Pittsburgh, PA
    Current Employee - Customer Service Representative in Pittsburgh, PA

    I have been working at PNC Financial Services Group

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits package vacation, 401k everything that has to do with benefits

    Cons

    The employees are underpaid but every other day you are getting an

    Advice to Management

    Pay more for what we put up with, but every other day you are recieving an email about them bringing in 3 billion dollars in revenue


  11. Universal Branch Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Universal Banker in Atlanta, GA
    Former Employee - Universal Banker in Atlanta, GA

    I worked at PNC Financial Services Group (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Competitive Pay, Great Manager, Great Customers and policy along with Training

    Cons

    Management inside stores, Teamwork, and other facets

    Advice to Management

    Be better qualified and realize you aren't in competition with a representative



Showing 254 of 1,657 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.