PNC Financial Services Group
3.2 of 5 882 reviews
www.pnc.com Pittsburgh, PA 5000+ Employees

PNC Financial Services Group Reviews

Updated Apr 9, 2014
All Employees Current Employees Only

3.2 884 reviews

                             

79% Approve of the CEO

PNC Financial Services Group President and Chief Executive Officer William S. Demchak

William S. Demchak

(161 ratings)

61% of employees recommend this company to a friend
140 Employee Reviews Back to all reviews
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To Big To Fast

Licensed Financial Sales Consultant (Former Employee)
Columbus, OH

I worked at PNC Financial Services Group full-time for more than 8 years

ProsHmmmmm..... I can't think of many... But if I had to give one it would be that the health insurance was okay, and the 401K Match was Awesome!

Consgzzzz..... Where to start, I think a monkey could manage this company better. I was told many time that if I took a promotion it would be 'Setting me up for failure!" but wow did that inspire me to just to such an awesome job for the next bank I work for :-) and I get it, that all great sales people dont always make good managers, but if you never give them a chance then you will never know.

Management was disconnected from the front line (retail banking) and even though they had industry leading product technology, the employee side was kind of a joke. As a small business owner, I had better management of my staff with my ipad and a $20 app over what I had with this company for my staff.

Advice to Senior ManagementTime to refresh. You got big really fast and I commend that! But its time to make a new starting point and bring the whole business line in place with that, and then do what you need to do to get everyone on-board to be able to take over the number one bank in the nation. I would even go as far as saying that "PNC" has no value, and think of something that means something!

No, I would not recommend this company to a friend

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What is the direction

Branch Manager (Current Employee)
Saint Louis, MO

I have been working at PNC Financial Services Group full-time for more than 5 years

ProsGood healthcare coverage. Working hours are good. Wall Street likes the company right now. Good technology available to consumer customers.

ConsVery high turnover. Goals are built on all of the lines of business working together, and that doesn't happen when many of the Investment positions, and Mortgage positions are consistently vacant. Branch Market leadership only used this market as a "stop over" to a different position, and really undermined morale. Little opportunity for career growth.

Advice to Senior ManagementHold lines of business accountable for referrals back to the branch. Everything seems to fall back on the branch employees, and when that occurs, turnover levels increase dramatically. Be realistic of the expectations in new markets vs. established markets. You talk about Employee Engagement, and get data back on it, but the "good" data, may not be an accurate measure of the true feelings of the employees.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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FSC Instore

Anonymous Employee (Former Employee)

I worked at PNC Financial Services Group full-time for more than a year

ProsFree checking account, discounted investment on PNC Stock, pay for select college courses, Salary job, plenty of vacation time and leave. Great chance to get into banking with no experience, and use it to build a career.

ConsWork Saturday and Sunday. Work 10hrs a day and sometimes 7 days in a row rarely get two days off in a row, Inadequate training and leadership. Commission is horrible compared to what licensed FSC at traditional branches can make. Because in a traditional branch you would be considered a CSA, which is basically a way PNC avoids hiring a teller and an additional FSC. You are really doing the job of five people at times managing, sales, teller, marketing, and security. Basically you are lucky to bring home an extra $400 a month which highly underpaid for the amount of work you have to do. Goals are unrealistic and non uniform enforcement. Constant turn over of employees and managers which leaves alot of branches understaffed. Those who are doing well are failed to get promoted from with in which is why alot of people who stay for a couple years leave to other banks.

Advice to Senior ManagementReally need do a better job of training and selecting Branch Managers. You can't have managers in there complaining about their job everyday, and whose only words out their mouth is upper management wants this or that. You can't leave branches w/o a manager and then wonder why sales are down. To me it seems the in-store locations can be run w/o a branch manager and just increase the salary and commission for FSC and give them all management training.

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Good hours but horrible pay.

Financial Sales Consultant (Current Employee)

I have been working at PNC Financial Services Group full-time for less than a year

ProsGood work schedule with having every weekend off and all federal holidays off. Great products for customers to help them manage their finances. This a great place for a college grad to learn about customer service and sales.

ConsPay is very low for what is expected of you. Incentive plan is quarterly and really low in amount you receive. Tons of reports to fill out daily and weekly that is pretty much the same report. Not only do you have to fill out these written reports you have to also out the same information in after each customer interaction in their computer system. When it is all said and done you have documented the same thing four different times which takes up a lot of your time. Management pressures you to increase your sales and no matter what you achieve it is never enough. In sales this is pretty normal but when you receive less that $500 a quarter as an incentive but you have exceeded your goals you are not very motivated since you are not compensated enough for your performance.

Advice to Senior ManagementReally take a look at what expectations you have for your sales staff and compensate them according to their performance. If you want high quality sales people and want to retain them I suggest you really look at your incentive program. Also have a meeting with HR and the recruiting teams to insure accurate incentive bonuses are being presented to recruits. During the interview process I was advised that on average a person in my position meeting their goals would receive around 2 to 3 thousand dollars a quarter. That is much different than the $500 I found out the average incentive was after I had already started working for the company.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Stressful

Supervisor (Former Employee)
Columbus, OH

I worked at PNC Financial Services Group full-time for more than 10 years

ProsTeh best thing about PNC is the benefits. Pay and incentive were good. Job was fun learned a lot about life cycles.

ConsPersonal growth is haltered unles you are in the click. If you are in the click you are set. Customer Service Surveys keep eveyone on edge daily. Upper Manangement tells you make it hapen does NOT give any coaching towards meeting Customer Service, just yells and has conf. calls daily if you are not meeitng the 5.00 quota.

Advice to Senior ManagementYou have lost some really dedicated Employees with the Management style of the Columbus Area Upper Manangement. The Culture is fear of the Serveys. I do not reccomend the surveys go away just have the same criteria with all the departments.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Decent job.... good luck with trying to have a career

Anonymous Employee (Current Employee)

I have been working at PNC Financial Services Group full-time

ProsGood work life balance
Time off
Pension plan

ConsCompany way behind competition so roles are based on copying to catch up
No way to move up/get promoted
They think it's a pay for performance culture but it's not
Annual increases are consistently small

Advice to Senior ManagementFoster more growth from within and give your current employees incentive to care. Pittsburgh based so opportunities for employees in the financial services industry are limited. employees aren't staying cause they are happy, they just have limited ptions.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Careful selecting benefits as soon as possible

Bilingual Customer Service Representative (Former Employee)
Pittsburgh, PA

I worked at PNC Financial Services Group full-time for less than a year

ProsIt was a job, it taught me a lot of useful information about government regulations on the banking industry, some have since changed.

ConsIt took me three weeks to select benefits and when I did, my paycheck took benefits price from day one, no one advised any employees that would happen, before, during or after.

Advice to Senior ManagementBe crystal clear on how the payment of benefits happens, from when to when and whether selecting them the first day or 3 weeks in does not matter.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Better not make one single mistake in retail

Branch Manager (Current Employee)

I have been working at PNC Financial Services Group full-time for more than a year

ProsBranch Manger Salary is competitive, bonus is nice.

ConsSalaries of all other retail branch positions are much lower than the industry average. Their is a duty to report every single thing, therefore there is never any level of trust between coworkers because everything that you say and do can be misconstrued as a dishonest act, or some how unethical. Management, loss prevention, and Employee relations are robotic and cold, as they try to mitigate risk of lawsuits in a large company.

Advice to Senior ManagementTrain good people, and show them that you care. If they are not stealing or loosing money then you should consider more employee development than just automatic termination.

No, I would not recommend this company to a friend

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If you are a follower, PNC is for you

Financial Sales Consultant (Former Employee)
Birmingham, AL

I worked at PNC Financial Services Group full-time for more than a year

ProsDecent benefits, cool products, good concepts training

ConsTerrible compensation plan, unrealistic goals, pressure to meet unrealistic goals, out of touch with southern culture, etc. I worked in the southeast region and our management didn't have a clue. They talk about how much they want to build relationships with clients and it's a load of it. All they care about is getting checking accounts so they can get NSF fees to make money. You do not have good incentive to open as many checking accounts as they demand. If you work in a big city in New England, this might be a good bank to work for, but in the South, pick a credit union if you want to work at a bank. I saw several female employees cry because of the pressure from this job, and you do not get paid enough to put up with everything you have to put up with.

Advice to Senior ManagementDon't hire a bunch of regional managers that are all "yes" men. If someone doesn't agree with a regional manager, they are fired even if they are right.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Thought this was my last career stop

CSA (Former Employee)
Saginaw, MI

I worked at PNC Financial Services Group full-time for less than a year

ProsIt seemed like a great company, great training program generally concerned for its employees.

ConsWhen it came time to work at the branch I thought I would get more guidance, platform training was OK but when I worked the teller line the supervisor did not have patience nor did she help me to the extent of making me feel comfortable in my position. This was a very busy branch and I believe another month would have been a better training time not less than 90 days.

Advice to Senior ManagementI would have respected the manager, much more if he would have talked to me about working a little faster or giving me the option of working in a slower branch. I have no respect for PNC anymore because of this, the supervisor was not training me properly and everyone knew this why let a person go if they are not trained properly.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at PNC Financial Services Group reviews and ratings — including employee satisfaction and approval rating for PNC Financial Services Group CEO William S. Demchak. All 140 reviews posted anonymously by PNC Financial Services Group employees.