PNC Financial Services Group

  www.pnc.com
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PNC Financial Services Group Reviews

Updated August 12, 2014
Updated August 12, 2014
1,065 Reviews

3.2
1,065 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PNC Financial Services Group President and Chief Executive Officer William S. Demchak
William S. Demchak
253 Ratings

Review Highlights

Pros
  • If you work anyplace other than retail banking PNC values employee work life balance (in 92 reviews)

  • Great starting salary with good benefits and exposure to senior management (in 68 reviews)


Cons
  • upper management no clue what's going on with the new universal branch idea (in 48 reviews)

  • Work life balance could be better depending on what department you are in (in 21 reviews)

More Highlights

155 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    I enjoy PNC Bank a lot, room for growth and advancement, friendly management, not too friendly customers though

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Pittsburgh, PA
    Current Employee - Customer Service Representative in Pittsburgh, PA

    Pros

    Benefits are amazing, Part-Time employees get the same benefits as Full-Time, always available overtime

    Cons

    Working at the call center isn't as much.. fun, customers get very angry over the phone, calls are strictly monitored, everything you do on the phones is watched and recorded at all times

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Ability to Grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate  in  Asheville, NC
    Current Employee - Customer Service Associate in Asheville, NC

    Pros

    The people and customers I interact with everyday make this job one of the best I've ever had. You have the ability to learn so much and extend a simple job into a possible career. I've worked for other banks before and meeting your sales goals is a constant stuggle and they threaten you with termination if you don't meet them but not at PNC. They reward you for your hard work and your bonuses are limitless.

    Cons

    The hours can be a little tiring and lack of staff if only one person leaves it's difficult to say the least to be able to cover your branch with no help able to be offered. The pay could be higher but you have the ability to make it up with bonuses and also with experience

    Advice to ManagementAdvice

    Network Network Network

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great company , with integrity , drive, and on the rise in growth and improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Specialist  in  Pittsburgh, PA
    Current Employee - Operations Specialist in Pittsburgh, PA

    Pros

    friendly to working mothers, great benefits.

    Cons

    old ways in the middle of an huge renovation.

    Advice to ManagementAdvice

    stop micro managing

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    love the company and what they stand for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - FSC
    Current Employee - FSC

    Pros

    great hours and so far a low stress level.

    Cons

    the retail and telamarketing side of the job.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    great starting point

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    the training is fabulous and the office culture is also fabulous.

    Cons

    a lot of down time

  7.  

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Saint Louis, MO
    Former Employee - Customer Service Representative in Saint Louis, MO

    Pros

    PNC is a wonderful company. It has an opportunity for growth, and works with its employees to help them grow. The pay is competitive and there are good benefits. Each branch is a little different, but overall every branch works to give each customer a great experience.

    Cons

    I didn't experience many challenges working there. It was a great place to work. I loved my job and my branch worked well together.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Best training program, very collegial and friendly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA

    Pros

    It's true: Wall St. capabilities, Main St. culture. There is also a very strong emphasis on teamwork. Senior bankers are outstanding, great to work with and really develop their people.

    Cons

    Credit decisions made by separate organization, can be very bureaucratic. An awful lot of staff overhead, but the present regulatory environment makes that a problem for the whole industry.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    I have had a great experience at PNC and am sad to be leaving the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Document Procurement Processor/Setup  in  Downers Grove, IL
    Current Employee - Document Procurement Processor/Setup in Downers Grove, IL

    Pros

    I started in 2009 and since then I've gone from my starting position to one that was created then back to my original position. I like working here because the salaries are competitive, the benefits are good and I love the people I work with as well as my boss. They have a 401K match, pension and various other great benefits. To be fair I am in an introductory position with no incentives which takes the pressure off, even though I still have to hit a quota. I work at the Downers Grove, IL location.

    Cons

    I am being let go from the company effective in September because the position that I was in was "eliminated" which I am still mad about. They promised that it would be a great career path to processing, then a year later, they got rid of it and the duties of the position were absorbed into another one. Other than that, like a lot of the other reviews on here, the most you can get as a salary increase with moving to another position is 10%. Other than that, I don't have any cons as this is the best company I have ever worked for. I am trying to find other employment right now before my severance date in September. They also have a very generous severance package which helps out a lot.

    Advice to ManagementAdvice

    Don't offer a position that is going to be a gateway to another position then take it away. This has thrown my whole career out of whack and with it being such a tough time in the mortgage industry right now, I might not even be able to get another job in the industry. Salary increases should be higher especially when going from one department to another.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Great Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Sales Consultant  in  Wanaque, NJ
    Current Employee - Financial Sales Consultant in Wanaque, NJ

    Pros

    Love the people in this company! Management is always pushing me to go further in my career.

    Cons

    In-Store hours are a little strange...

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good company, goal oriented

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President  in  Chicago, IL
    Former Employee - Vice President in Chicago, IL

    Pros

    Exciting to be part of a team that was looking to grow within the community. Able to build the business as you see it should be built

    Cons

    none. They should continue to grow the company as they have identifying key locations that there is a need for true old school banking relationships

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    No opinion of CEO

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