PNC Financial Services Group Reviews

Updated July 28, 2015
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PNC Financial Services Group President and Chief Executive Officer William S. Demchak
William S. Demchak
100 Ratings

Pros
  • If you work anyplace other than retail banking PNC values employee work life balance (in 111 reviews)

  • Great co-workers; good benefits; good bonuses (in 83 reviews)

Cons
  • Work life balance could be better depending on what department you are in (in 26 reviews)

  • The upper management can let you go at any time even though they are not the managers watching over your every day work (in 56 reviews)

More Pros and Cons

238 Employee Reviews

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  1. Featured Review

    UBC

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Banker in Grand Rapids, MI
    Current Employee - Universal Banker in Grand Rapids, MI

    I have been working at PNC Financial Services Group full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The team is fantastic and the company cares as much for its customers as it does for its employees. No complaints.

    Cons

    It is still a job at a banking institution and requires a person who is willing and excited to work directly with people every day handing the best and worst of situations with ease and a smile.

    Advice to Management

    Keep doing what you are doing. The management's hard work shows in the great experience the customers have and the great quality of life the employees enjoy.


  2. Helpful (2)

    A place to start, a place to finish: PNC!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Banker in West Paterson, NJ
    Former Employee - Business Banker in West Paterson, NJ

    I worked at PNC Financial Services Group

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    PNC was a place filled with talented, respectful people. The opportunites of advancement were clear and evident as I was surrounded by people who were promted a number of times in a short period. The respect level was high no matter how high you went up in senior management. I had the opportunity to meet everyone from branch managers to Jim Rohr himself and I did not feel looked down upon by anyone in the company. The company provided all the tools needed to succeed in your job along with an infinite amount of support. When/if ever you struggled in any part of your job, someone was always there to lend a helping hand and provide encouragement. Overall a great place to start, and even end your professional career.

    Cons

    Unfortunately PNC's systems were very slow and felt clumsy. Opening new accounts or servicing existing ones were sometimes long and tedious processes, depending on how their Genesis program was working that day. Sometimes when there was a rush of customers in the morning, Genesis would crash and delay work tremendously. It seemed this was a pretty common occurrence throughout the company that hasn't been fully dealt with for a decently long period of time.

    Advice to Management

    Understand that the employees on the branch level are your number one commodities. Sometimes there are managers who forget the difficulties involved with being a teller or platform staff, and when performance isn't exceptional, fingers immediately begin to be pointed. Don't forget what it was like to get started in the banking world, goals aren't easy to be met, and cross selling isn't as easy as it sounds.


  3. Helpful (1)

    Great place to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Lancaster, PA
    Current Employee - Teller in Lancaster, PA

    I have been working at PNC Financial Services Group

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    PNC has been a wonderful place to work. Management treats employees with fairness and respect, and are generally generous in allowing employees to take off for family or other needs. Other employees are helpful when needed and respectful of individual differences. With the collapse of the American financial markets PNC has stood as one of the top surviving financial services provider and will continue to grow and succeed. Word has it that they are also starting to bring in recruits from top universities around the country as well, seeing how traditional powerhouses like Goldman Sachs and Merrily Lynch have been struggling. Applicants are eager to get into the 'next best thing.' This will only benefit the organization as a whole in the future. The company is also committed to serving the community and responding to environmental concerns in our country. PNC's green headquarters is an industry example.

    Cons

    Compensation is only average and benefits can be inadequate, especially for part-time employees. Although I have not personally had problems with the system, I have heard from others that had.

    Advice to Management

    To continue to set yourselves apart from the rest. Avoid unnecessary risk and continue to expand. The recent acquisition of National City was good for the stock. Overall, continue what your doing to benefit both employees and shareholders.


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  5. Helpful (2)

    The best bank to work for.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller Supervisor in East Brunswick, NJ
    Current Employee - Teller Supervisor in East Brunswick, NJ

    I have been working at PNC Financial Services Group

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    The benefits package is great, and doesn't take much money out of your paycheck. They have high starting salaries/pay rates even for the smallest position of part time teller. You get paid on sales and the better rating your branch has, the more you get paid per sale, as much as $8/sale, which you get paid on quarterly.

    Cons

    Not all branch managers are as competent and flexible as others are, and some are very "old school" type micromanagers. It's quite hit or miss with getting placed with a good set of people in a good branch.

    Advice to Management

    None. I think they do a great job listening to their employees and responding to our needs.


  6. Helpful (1)

    Great place to work.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Pittsburgh, PA
    Current Employee - Business Analyst in Pittsburgh, PA

    I have been working at PNC Financial Services Group

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great benefits : six percent contribution to retirement, allows having one dependent parent on your healthcare. Backup daycare available (up to twenty days per year). Flexible work arrangements (work from home, flexible hours, will accomodate most reasonable requests). Very helpful for life work balance issues.

    Cons

    Can be a bit slow at adopting new ideas. Hard to get things done when other departments are needed. Only very large projects are accorded the attention needed.

    Advice to Management

    Mine the deep talent that you have in the organization better. Be more receptive to suggestions and ideas from staff.


  7. Great hours, good benefits, fair pay

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Analyst in Louisville, KY
    Current Employee - Operations Analyst in Louisville, KY

    I have been working at PNC Financial Services Group

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great job security, PNC is the 5th largest bank in deposits in the nation. The work is challenging but in my position I am able to completely leave my work at work. Weekends and holidays off, vacation time and sick days are generous. I really feel that my supervisors care about my growth in the company. There are limitless oppurtunities for moving up.

    Cons

    Things are always changing, it is hard to keep up. There are so many departments and most of the time poor communication between them. There are a lot of miss directed calls and it is hard to provide quality customer service when you have to transfer customers about 4 times to get them to the right place.

    Advice to Management

    Provide more training on what the different departments within PNC do. Make customer service more of a priorty in backoffice departments.


  8. Solid Place to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Philadelphia, PA
    Current Employee - Relationship Manager in Philadelphia, PA

    I have been working at PNC Financial Services Group

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    I have really enjoyed my time at PNC. I was able to move up and get promoted quickly. However, I took a position in a location that was not like my previous spot in center city. Location isn't everything, but it can help. I manage a "small book of business" which compensation structure is much less than someone who manages a "large book".

    Cons

    Need to make more money! Also, PNC is a conservative bank which sometimes makes it difficult to get deals through, however this is probably the reason that they have remained a strong bank throughout the difficult times of the last 2 years.

    Advice to Management

    I was pleased with the executive leadership at PNC. However, some of the regional leadership lacked in areas and I believe was hired based on experience rather than skill.


  9. Good place to gain experience

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA

    I have been working at PNC Financial Services Group

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Good benefits and pretty decent management imo

    Cons

    The employee must work in the same department for a year before being able to transfer to a new department

    Advice to Management

    If you see potential in an employee, please encourage them and assist them in moving forward in the company. Some are upset that you are leaving their department.


  10. great place to start a career

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA

    I have been working at PNC Financial Services Group

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    great people, friendly atmosphere, good way to get experience in the financial industry, possibilities to move into a new position after one year

    Cons

    have to wait one year to transfer to a new department; this should be shortened to at least 6 months

    Advice to Management

    don't have any advice; the management I work with is very nice and family oriented. I enjoy working with them


  11. Great place to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in Philadelphia, PA
    Former Employee - Intern in Philadelphia, PA

    I worked at PNC Financial Services Group

    Approves of CEO
    Approves of CEO

    Pros

    Great people work there but lack of prestige - also not as many opportunities as many bulge bracket firms. Great place to start however but MBA suggested.

    Cons

    Some people are greatly incompetent. There is a need for greater interaction between the divisions and more opportunities to network.

    Advice to Management

    Make PNC a more integrated and friendly place to work by encouraging more employee interaction.



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