PSAV

www.psav.com
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PSAV Reviews

Updated February 28, 2015
Updated February 28, 2015
54 Reviews
2.0
54 Reviews
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PSAV CEO Mike McIlwain
Mike McIlwain
54 Ratings

Review Highlights

Pros
  • Decent pay for the small amount of work involved (in 11 reviews)

  • Lots of room for advancement, but it will require a lot of commitment (in 6 reviews)


Cons
  • Work/Life Balance please know if you are not the person in charge you don't have a life to balance (in 21 reviews)

  • Long hours with somewhat unrealistic expectations for staffing and time management (in 28 reviews)

More Highlights

54 Employee Reviews Back to all Reviews

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  1.  

    Unorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Event Technology Specialist in Miami, FL
    Current Employee - Event Technology Specialist in Miami, FL

    I have been working at PSAV part-time (more than 3 years)

    Pros

    If you want money then this is the place to be from January to May. After that they no longer need your help in the summer and then it is normal hours around September.

    Cons

    This company lacks so many things. It is the biggest AV company in the world as far as supplying hotels however there is no substance or infrastructure for this company. Each director you work with does things completely different. It is all about who you know to be honest. The company is too cheap to pay employees once summer starts and you will be out of a job for months. Also, there is not much training involved here. Directors and other workers don't want to teach you anything because they feel you will learn the trade and start taking hours and business away from them. For a big company like this you would think it would be more structured as opposed to unorganized being the norm.

    Advice to ManagementAdvice

    Management is different from hotel-to-hotel. This is why this company lacks consistency. SOP is just something they have just to say they have it. No one follows the rules unless something goes wrong then they judge based off of SOP. The pecking order goes as follows You>Director>HR>Hotel staff. In other words if the hotel your working at doesn't like you , they will have you booted immediately.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL

    I have been working at PSAV full-time (more than a year)

    Pros

    Great opportunities to learn. Especially if you want some training before entering your local union.
    Nice people.
    Great if you would like to learn more about AV.

    Cons

    Pay sucks.
    Benefits suck.
    Work is under appreciated. Long crazy hours with unhappy people who wish they were doing something else.

    Advice to ManagementAdvice

    Pay people a living wage! Stop giving in to Goldman Sachs.

    Recommends
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Was a good job when I actually got hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AV Technician
    Current Employee - AV Technician

    I have been working at PSAV part-time (less than a year)

    Pros

    Wage is ok. Got to eat for free at the hotel. Got to sit around a lot and do a whole lot of nothing

    Cons

    Applied for a full time position but ended up in part time. Haven't been to work in almost 5 months. Went to look online and they were hiring 3 more audio video techs for some reason I don't know why I get notified asking when I can work and never get put on the schedule.

    Advice to ManagementAdvice

    Have never been trained just get called in to babysit equipment. Heard there is room for advancement in the company, and applied for a higher up position and never heard anything back. Probably going to quit soon but haven't gotten around to doing that. I just keep telling them I can't work. Seems easier that way.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Event Technology Specialist III
    Former Employee - Event Technology Specialist III

    I worked at PSAV full-time (more than a year)

    Pros

    Steady paycheck -when busy. Free food at hotel.

    Cons

    They'll pigeon hole you to one skill.

    Advice to ManagementAdvice

    more training.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    A low paying job for jobless techs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PSAV part-time (more than 3 years)

    Pros

    Culture isn't bad. People are mostly friendly. A lot of former audio, video, or road techs. Co-mingle with the office/hotel as well.

    Cons

    A lot of work for very little pay. Not a fan of the uniforms. Bad management. Disgruntled employees. Very corporate.

    Advice to ManagementAdvice

    Pay your people better. Learn to manage the shows and talent better.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Change is constant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at PSAV

    Pros

    You will always have something to do. The company is run like each division is its own company so there is always projects and efforts going on.

    Cons

    There is no consistency and change is always happening. The environment is very fast with people who don't know what they want but they just want it done. No leadership at the top and no communication between divisions. This is not to mention that I have had more bosses at PSAV than in my whole 15+ year career.

    No opinion of CEO
  8. 3 people found this helpful  

    Poor equipment, indifferent managers, low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - AV Technician - Freelance in San Francisco, CA
    Current Contractor - AV Technician - Freelance in San Francisco, CA

    I have been working at PSAV as a contractor (more than 10 years)

    Pros

    They seem to have a lot of work available.

    Cons

    For a company aquired for a billion dollars by Goldman Sacks (as they were rumored to have done) they sure have a lot of crappy gear. The equipment requires a ton of extra work to make it functional. As an AV tech for 20 years, I can jerry-rig with the best of them, but it gets tiresome. Maybe spend a little of that large cash on some new gear and paying some of your in-house people enough that they'll stick around long enough to learn how to do this job well.

    Advice to ManagementAdvice

    Pay more for quality people and gear - you'll make more moeny in the long run.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Awful Management/Terrible Hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Audio Visual Technician in Boston, MA
    Former Employee - Audio Visual Technician in Boston, MA

    I worked at PSAV full-time (less than a year)

    Pros

    -Doing audio visual work in a nice hotel (if you're lucky)

    -Starting pay at $16 (but you're booked out at $80 or $90 depending if you tech a event or not)

    Cons

    -No set hours all random, never know how much work you will or won't get

    -All audio folks are generally so full of themselves it's amazing

    -too many stories about people getting screwed over to mention here

    -3 other friends of mine were fired for ridiculous reasons (3 OTHER PEOPLE I KNOW!!!)

    -Management is full of drug addicts and fat booze heads

    Advice to ManagementAdvice

    -say "thank you" to the employees who break their neck for you

    -

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Poor culture, couldn't wait to leave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Specialist in Orlando, FL
    Former Employee - Technical Specialist in Orlando, FL

    I worked at PSAV full-time (more than 3 years)

    Pros

    Constantly posting positions nationwide in a variety of positions and entrance levels. Somewhat competitive compensation depending on the location you live/work.

    Cons

    Poor senior and mid management creates a very negative culture and lacks a sense of community. No investment in the on location employees, most hourly employees are treated as disposable and thus there are constantly new hires filling roles that should be filled by more seasoned employees. The work hours are awful, consisting of any hour of the day, mainly nights and weekends, with low end compensation especially for new employees. The support staff in the warehouse make near minimum wage and thus there is very little pride taken in the work performed. There is far too many managers, likely due to the merger of several companies, thus hampering decision making and making it almost impossible to create and install new policies and procedures. Multiple branches operate on a variety of payroll and inventory systems that don't sync together. This company is still in chaos after mergers with chief competitors and thus the internal atmosphere is still that of them vs us between employees from the acquired companies.

    Advice to ManagementAdvice

    Cut out atleast 50% of mid and upper management and reinvest in the true heart of the business, your people in the hotels and on the shows.The gap in salaries between regional management and entry level positions is absurdly out of proportion.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 4 people found this helpful  

    Assistant Director of Event Technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ADET in Chicago, IL
    Current Employee - ADET in Chicago, IL

    I have been working at PSAV full-time (more than a year)

    Pros

    It is a paycheck
    Promoted quickly from technician to Assistant Director (less than 2 years)

    Cons

    Having come in through the merger, things haven't changed for the better. Being at one of the busiest properties in downtown Chicago, we have been under staffed, under paid, under appreciated and then criticized for our poor performance. The fact that we have even made money these past few months with the amount of union labor we have had to use is nothing short of a miracle. Our techs are getting 20 hours of overtime every check. my Director works 14 hour days 6-7 days a week. it gets ridiculous, and stressful when you put in 11-14 hour days every day as a salaried employee, then you feel bad taking 2 days off because everyone else is working so hard.

    they sell the bonuses for salaried management. I have yet to see a bonus bigger than $50.00.....really makes those 30 hour overnight shifts worth it

    Advice to ManagementAdvice

    I honestly don't even know what to suggest. It's so far from organized and efficient I wouldn't know where to start. Our RVP does everything he can but has no power anymore (legacy swank) the company seems so against paying people a fair wage, yet has no problem paying out union labor and over time? I assume my property is the exception to their cost cutting fat trimming techniques. makes money everywhere else, they will eat the cost at our property.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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