Pacific Gas and Electric

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Pacific Gas and Electric Reviews

Updated August 16, 2014
Updated August 16, 2014
396 Reviews

3.5
396 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Pacific Gas and Electric Chairman, President & CEO Anthony F. Earley Jr.
Anthony F. Earley Jr.
146 Ratings

Review Highlights

Pros
  • Good work-life balance although it's depends on a group you work in (in 38 reviews)

  • Great pay and benefits, support for volunteering (in 21 reviews)


Cons
  • It's hard to get your job done if you're constantly trying to prove your worth to upper management (in 22 reviews)

  • Middle management presents a significant barrier to changing corporate culture (in 10 reviews)

More Highlights

100 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good Stable Job, yet so many layers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    PG&E for the most part is a very stable place to work. Good pay and flexible. Most employees take a lot of pride in their work and the company. Benefits are very good and lots of the people are great.

    Cons

    Difficult to have an impact if not in a leadership role. Often hard to get things accomplished due to so many decision-making layers.

    Approves of CEO
  2. 3 people found this helpful  

    Great if you want a nine to five and a great retirement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Developer  in  San Francisco, CA
    Current Employee - Developer in San Francisco, CA

    Pros

    Laid back atmosphere with a great work life balance. You can work a 8 nine hour days and get a "RDO" (Rotational Day Off). That basically means you get to have a three day weekend twice a month. You won't be paid the same as working for a software company since you work for a IT department for a utility company. But if you want stability and want to be lazy this is the place for you.

    Cons

    IT talent is sub par at best. Employee's have to try hard to get fired so there is no motivation to keep up with the pace of technology. A majority of the IT staff is over the age of 50 and hesitant to adapt to new technologies. Best coding practices are not enforced and a majority of the coding is done by contractors. Contractors stay for extended periods of time sometimes over five to ten years. Recently, they require contractors to be released after two years. But this just means they switch from one department to the other.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    A company with multiple personalities and associated opportunities and challenges

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great pay and benefits, support for volunteering

    Cons

    Dysfunctional because of several recent organizational changes as the company tries to reinvent itself in a hostile political environment. The company has significantly increased its middle and upper management bureaucratic bench-strength over the past 4 years without much improvement in profit or performance.

    Advice to ManagementAdvice

    Establish standards for directors, managers and supervisors to collectively be more hands-on in their duties and should have better understanding of their team's activities. Hold them responsible and accountable for their performance and encourage them to empower their employees.

    Recommends
    Neutral Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Tried and true

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Stable company with great benefits.
    Many long time employees are getting ready to retire which opens up opportunities.

    Cons

    Implementing change is like moving the Titanic.
    It in this culture they often move dead wood rather than cut it out.

    Advice to ManagementAdvice

    Practice what you preach. If you want open and honest communication, be prepared to listen to it.

    Neutral Outlook
    No opinion of CEO
  6.  

    Traditional, well paying, level conscious environment. Good long term choice for stability

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good pay, stable work environment

    Cons

    Overly reliant on relationship and politics

    Advice to ManagementAdvice

    Figure out a way to foster innovation without negative repercussions

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Lots of Hype, Little Substance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ccsa  in  Sacramento, CA
    Current Employee - Ccsa in Sacramento, CA

    Pros

    Pretty good benefits and decent pay. Although their hiring contractors in at what I'm making after 7 years with company. Lots of pep talks, staff meetings and online propaganda to "inform" us about what's going on in the company. PG&E is great at community outreach and volunteer efforts. They do invest a great deal of money and time on the PG&E image. We do so want our customers to like us.

    Cons

    The nepotism and favoritism are rampant at this company. Especially at the locations that are far enough away from Corporate headquarters that they are not managed or monitored on a regular basis (example: Technology Service Center in Sacramento). You will never get ahead unless your related to someone with clout who will plead your case, or if you are very good at being a suck-up. Hard work really doesn't matter much. It's all about being a Peacock. He who has the brightest feathers and squawks the loudest gets the recognition.

    Upward mobility for phone analysts is much more difficult in these "rural" areas, especially in the call centers since there is no where to go. All the management spots are already filled with the directors buddies, so your only option is "Team Lead" (which is already filled with the supervisors "yes" boys). So, you're pretty much stuck in a "go nowhere" position until someone quits, gets fired or dies..

    I feel sorry for the women in my department. Out of about 90 employees, only about 8 of them are female (including our admin). They seem to do most of their hiring right out of the IT Community colleges and most look like me (young, white and male). If you're older, female or handicapped, your chances of getting hired for an Information Technology position in the Sacramento area are pretty slim. PG&E likes to tout "Diversity this, and Inclusion that" but in all my years here I have never once seen a person with a physical or mental handicap get hired by this company. Women are seldom selected to go out on rotational jobs, nor are they promoted or supported by management in this particular location.

    If I could spend more time doing my job, and less time jumping through hoops, attending useless trainings, preparing for, editing, planning and discussing my performance appraisals, the job would be a lot less stressful. I spend the majority of my time convincing management that I'm worthy of employment. If they weren't so busy doing the same thing, they would probably be well aware of what i do on a daily basis and time spent on these constant evaluations would not be necessary. Evaluations once a year should be sufficient.

    Advice to ManagementAdvice

    Rate employees on their job performance and not how you "feel" about them. Stop perpetuating the "Ol' Boys" network and let some fresh blood in positions of authority (especially in IT).

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    You win some, you lose some

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Ramon, CA
    Current Employee - Anonymous Employee in San Ramon, CA

    Pros

    Health benefits are excellent although the health plan did dramatically change last year. Matching 401k and a pension!

    The people who work here are incredible. There will always be people who will go above and beyond to help you with your work.

    Cons

    Depending on the organization and your title, there is little or no work-life balance. Sure, you can work 40 hours a week, but you will always be behind and too many people are depending on you to get the work done on time, regardless of your schedule. Too many meetings, not enough time to work. Poor processes, can come across quite a bit of red tape due to the regulatory environment we work in.

    Advice to ManagementAdvice

    Communicate, communicate, communicate.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Dysfunctional company with decreasing opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant  in  San Ramon, CA
    Former Employee - Consultant in San Ramon, CA

    Pros

    Company is large and relatively stable since California's PUC will never let this investor-owned utility, the nation's largest, ever go under. It also offers both gas and electric service, given the company more clout. Management locations in San Francisco and San Ramon are excellent for both commuting and lifestyle. It's trying hard to burnish its reputation for safety and service. Decent benefits and average pay.

    Cons

    The San Bruno natural gas accident of a couple of years ago has shaken the company to its very foundations. It has a severe public relations problem and is trying hard to re-invent itself as a "safety first" company. But the company's processes are terribly disorganized and it has brought in a lot of expensive outside consultants who are wrecking havoc with a traditionally very collegial company culture. Politics reign supreme and everyone is watching their back, especially if they report to these outside consultants or their lieutenants.

    Advice to ManagementAdvice

    It's fine to put new systems in place and try to improve the company's processes, but it's reliance on aggressive and intemperate outside consultants is polluting a culture that worked hard for Californians for decades. It may well be that PG&E will face ever more municipal takeovers given the level of service and attitude of management. Meanwhile, many dedicated employees are losing faith with the company they thought they knew.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Very stressful and not very rewarding job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Fresno, CA
    Current Employee - Customer Service Representative in Fresno, CA

    Pros

    The pay is excellent and while the benefits aren't as good as they were they are still better than most places.

    Cons

    The Call Center management is horrible. Unless you're a "yes man" you will be stuck in a dead end position forever.

    Advice to ManagementAdvice

    Stop trying to "positively discipline" good employees while not touching the ones playing the system. It creates the low morale and makes for unhappy customer service reps who make you look good.

    Negative Outlook
    No opinion of CEO
  11.  

    highly regulated business with no competitive pressures

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The company faces virtually no competitive pressure and is a reasonably stable business.

    Cons

    Bureaucratic. Political. It really hinges upon the individual manager you work for. There is a tendency to respond to regulatory stakeholders rather than consumers.

    Advice to ManagementAdvice

    Innovate. Grow. Change. Adapt.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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