Pacific Gas and Electric

  www.pge.com
  www.pge.com

Pacific Gas and Electric Reviews

Updated September 27, 2014
Updated September 27, 2014
421 Reviews
3.5
421 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Pacific Gas and Electric Chairman, President & CEO Anthony F. Earley Jr.
Anthony F. Earley Jr.
160 Ratings

Review Highlights

Pros
  • Good work-life balance although it's depends on a group you work in (in 46 reviews)

  • ok pay and benefits but you may have to fight to get what they promised, they hire good people (in 22 reviews)


Cons
  • A few permanent employees made complaints to Upper Management, but no action taken (in 24 reviews)

  • Depending on the organization and your title, there is little or no work-life balance (in 8 reviews)

More Highlights

105 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Lots of Hype, Little Substance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ccsa in Sacramento, CA
    Current Employee - Ccsa in Sacramento, CA

    I have been working at Pacific Gas and Electric full-time (more than 5 years)

    Pros

    Pretty good benefits and decent pay. Although their hiring contractors in at what I'm making after 7 years with company. Lots of pep talks, staff meetings and online propaganda to "inform" us about what's going on in the company. PG&E is great at community outreach and volunteer efforts. They do invest a great deal of money and time on the PG&E image. We do so want our customers to like us.

    Cons

    The nepotism and favoritism are rampant at this company. Especially at the locations that are far enough away from Corporate headquarters that they are not managed or monitored on a regular basis (example: Technology Service Center in Sacramento). You will never get ahead unless your related to someone with clout who will plead your case, or if you are very good at being a suck-up. Hard work really doesn't matter much. It's all about being a Peacock. He who has the brightest feathers and squawks the loudest gets the recognition.

    Upward mobility for phone analysts is much more difficult in these "rural" areas, especially in the call centers since there is no where to go. All the management spots are already filled with the directors buddies, so your only option is "Team Lead" (which is already filled with the supervisors "yes" boys). So, you're pretty much stuck in a "go nowhere" position until someone quits, gets fired or dies..

    I feel sorry for the women in my department. Out of about 90 employees, only about 8 of them are female (including our admin). They seem to do most of their hiring right out of the IT Community colleges and most look like me (young, white and male). If you're older, female or handicapped, your chances of getting hired for an Information Technology position in the Sacramento area are pretty slim. PG&E likes to tout "Diversity this, and Inclusion that" but in all my years here I have never once seen a person with a physical or mental handicap get hired by this company. Women are seldom selected to go out on rotational jobs, nor are they promoted or supported by management in this particular location.

    If I could spend more time doing my job, and less time jumping through hoops, attending useless trainings, preparing for, editing, planning and discussing my performance appraisals, the job would be a lot less stressful. I spend the majority of my time convincing management that I'm worthy of employment. If they weren't so busy doing the same thing, they would probably be well aware of what i do on a daily basis and time spent on these constant evaluations would not be necessary. Evaluations once a year should be sufficient.

    Advice to ManagementAdvice

    Rate employees on their job performance and not how you "feel" about them. Stop perpetuating the "Ol' Boys" network and let some fresh blood in positions of authority (especially in IT).

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Dysfunctional company with decreasing opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant in San Ramon, CA
    Former Employee - Consultant in San Ramon, CA

    I worked at Pacific Gas and Electric as a contractor (less than an year)

    Pros

    Company is large and relatively stable since California's PUC will never let this investor-owned utility, the nation's largest, ever go under. It also offers both gas and electric service, given the company more clout. Management locations in San Francisco and San Ramon are excellent for both commuting and lifestyle. It's trying hard to burnish its reputation for safety and service. Decent benefits and average pay.

    Cons

    The San Bruno natural gas accident of a couple of years ago has shaken the company to its very foundations. It has a severe public relations problem and is trying hard to re-invent itself as a "safety first" company. But the company's processes are terribly disorganized and it has brought in a lot of expensive outside consultants who are wrecking havoc with a traditionally very collegial company culture. Politics reign supreme and everyone is watching their back, especially if they report to these outside consultants or their lieutenants.

    Advice to ManagementAdvice

    It's fine to put new systems in place and try to improve the company's processes, but it's reliance on aggressive and intemperate outside consultants is polluting a culture that worked hard for Californians for decades. It may well be that PG&E will face ever more municipal takeovers given the level of service and attitude of management. Meanwhile, many dedicated employees are losing faith with the company they thought they knew.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    You win some, you lose some

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Ramon, CA
    Current Employee - Anonymous Employee in San Ramon, CA

    I have been working at Pacific Gas and Electric full-time (more than 5 years)

    Pros

    Health benefits are excellent although the health plan did dramatically change last year. Matching 401k and a pension!

    The people who work here are incredible. There will always be people who will go above and beyond to help you with your work.

    Cons

    Depending on the organization and your title, there is little or no work-life balance. Sure, you can work 40 hours a week, but you will always be behind and too many people are depending on you to get the work done on time, regardless of your schedule. Too many meetings, not enough time to work. Poor processes, can come across quite a bit of red tape due to the regulatory environment we work in.

    Advice to ManagementAdvice

    Communicate, communicate, communicate.

    Recommends
    Neutral Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 1 person found this helpful  

    Very stressful and not very rewarding job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Fresno, CA
    Current Employee - Customer Service Representative in Fresno, CA

    I have been working at Pacific Gas and Electric full-time (more than 3 years)

    Pros

    The pay is excellent and while the benefits aren't as good as they were they are still better than most places.

    Cons

    The Call Center management is horrible. Unless you're a "yes man" you will be stuck in a dead end position forever.

    Advice to ManagementAdvice

    Stop trying to "positively discipline" good employees while not touching the ones playing the system. It creates the low morale and makes for unhappy customer service reps who make you look good.

    Negative Outlook
    No opinion of CEO
  6.  

    highly regulated business with no competitive pressures

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pacific Gas and Electric as a contractor (more than 3 years)

    Pros

    The company faces virtually no competitive pressure and is a reasonably stable business.

    Cons

    Bureaucratic. Political. It really hinges upon the individual manager you work for. There is a tendency to respond to regulatory stakeholders rather than consumers.

    Advice to ManagementAdvice

    Innovate. Grow. Change. Adapt.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Good Pay! NOT sure if the level of Stress is Worth your Sanity!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in San Jose, CA
    Current Employee - Customer Service Representative in San Jose, CA

    I have been working at Pacific Gas and Electric as a contractor (less than an year)

    Pros

    Great pay and overtime is a usual choice to make even more money.

    Cons

    The level stress and micromanaging may not be worth the great pay. Only a few survive.

    Advice to ManagementAdvice

    Management is cool, most have been in your same shoes and paid their dues and now are managers.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Natural

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pacific Gas and Electric

    Pros

    Great Benefits, Safety Culture and they are customer focused company
    The company wants to do the right thing

    Cons

    Company in transition and while they want to do the right thing(s) many times the culture get into they way...lots to do but not sure how to do "it"

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Interesting combination of trying to move forward and stuck in the past

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Project Manager in San Francisco, CA
    Former Employee - IT Project Manager in San Francisco, CA

    I worked at Pacific Gas and Electric full-time (more than 3 years)

    Pros

    Nice group of people to work with committed to thier work

    Cons

    such a large company that they often get caught up in the way things have always have been done and struggle to widely effect change

    Advice to ManagementAdvice

    keep focused on your objectives, don't let short term challenges derail progress

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Challenging but also financially rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Relationship Manager in San Francisco, CA
    Current Employee - Customer Relationship Manager in San Francisco, CA

    I have been working at Pacific Gas and Electric full-time (more than 3 years)

    Pros

    The pay and benefits are great.

    Cons

    A very political company. Promotions and opportunities seem to be based on who you know, not what you know or your experience and expertise.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    A lot of bureaucracy, but otherwise an OK place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Biologist in San Ramon, CA
    Former Employee - Biologist in San Ramon, CA

    I worked at Pacific Gas and Electric full-time (more than an year)

    Pros

    I had a good boss and co-workers were reasonable. Workload was heavy but interesting and manageable

    Cons

    They aren't organized well, and they tend to fire long-term employees

    Advice to ManagementAdvice

    Give your employees something to look forward to long-term.

    Recommends
    Neutral Outlook
    No opinion of CEO

Pacific Gas and Electric Photos

Work at Pacific Gas and Electric? Share Your Experiences

Pacific Gas and Electric

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.