Pacific Interpreters

  www.pacificinterpreters.com
  www.pacificinterpreters.com
Work in HR? Unlock Free Profile

Pacific Interpreters Reviews

Updated July 3, 2014
Updated July 3, 2014
24 Reviews
2.0
24 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Peter Harris
7 Ratings

12 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Bad Management

    • Comp & Benefits
    • Culture & Values
    Former Employee - CSA  in  Portland, OR
    Former Employee - CSA in Portland, OR

    I worked at Pacific Interpreters for less than a year

    Pros

    The thing I did like was the job of connecting medical personnel with interpreters. It felt good to be able to help those who had a hard time communicating and for the medical personnel to be able to help their patients get well.

    Cons

    This is an unhealthy environment to work in. Some employees are afraid to speak up and/or ask questions. It's sad that you can do your best at the job and ask questions along the way and end up being let go. The way I was treated by a manager because I wanted to talk because I didn't get an answer why some things took place was surprising. I felt bullied and humiliated. Never did get to tell my side. Was stopped. I needed the job and was being monitored with very good data accuracy. So was shocked at the end of 90 days that I was let go. A real hardship for me right now.

    Advice to ManagementAdvice

    Treat the employees with respect and listen and don't control. It felt like a controlled environment. Condenscending and humiliating behavior is very unhealthy and has a negative affect on employees. Employees need the job, but ending up being very stressed.

    Doesn't Recommend
  2. 1 person found this helpful  

    Call Center Management will humiliate you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSA  in  Portland, OR
    Former Employee - CSA in Portland, OR

    I worked at Pacific Interpreters full-time for more than 3 years

    Pros

    Aside from some of the nice people who are suffering along with you, in the end, I didn't see any pros while working for the company. It was my mistake. At first, I'll be honest, I didn't mind the job. I liked the job. As people left and a bigger company bought the joint, things changed, making it hostile, uncomfortable, and emotionally unstable.

    Cons

    There are these baby vultures that walk around the call center that put on a show for you. They peer over your shoulder, give you a cute little smile, talk friendly to you, and then report back to the mother birds that you are a terrible employee.

    We couldn't safely report any issues to ANYBODY in the entire place, out of fear we would lose our jobs. If we had any complaints, there was no possible way for us to tell a member of upper management. A few people tried, but then they got fired the same week for poor performance. Good luck trying to help make positive changes.

    I worked there for over 3 1/2 years. I started the job at $10.50 and hour, and ended the job at $10.60 an hour. I was a hard worker, putting in over 50 hours a week for OT, and I only received a ten cent raise (5 cents 2x) during my time there. Just terribly.

    I applied many times for different positions around the company. Jobs that I was highly qualified for. Well, every time, I was dismissed and brushed under the rug. The jobs always went to unqualified people who weren't part of the company previously. So much for hiring internally.

    And, the worst thing of it all...wait for it...

    The call center management and would talk so much behind the backs of so many of the employees within earshot of everyone else. I remember always walking into conversations between persons of management and other employees, just trash talking some of the other employees. It was so sad, the things they were saying. And they would just trash talk all day long in their offices that they thought were sound proof. I saw so many people upset and crying because of issues like this. It is incredibly sad. Shame on them.

    The question, " Why did I stay here for so long?" It was easy, and I could still go to college.

    Advice to ManagementAdvice

    You guys are just terrible people. Why would you treat people with such disrespect. I have never encountered a management team that was so ill educated in the terms of human decency. You should be ashamed of yourselves. Think of all the tears you have caused over the years. You hurt people. Innocent bystanders who are just looking to get by on a daily basis are getting bulldozed by people they should be trusting to ensure a safe and healthy work environment.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    HORRIBLE EMPLOYER!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pacific Interpreters full-time

    Pros

    None-this is a professional dead end. This employer doesn't invest in its employees & churns & burns them. HIgh turnover.

    Cons

    Poor management, unbearable politics, business units trampling others, the Ops leadership are tyrants who will make it their mission to get rid of you should you question anything. New owners are located in TX & they certainly don't care or have a clue what's taking place. The leadership, is the least professional & most reactive executive I have ever encountered in my career. They build business units & then dismantle them within 1 year=waste of resources.
    Poor leadership, poor operations, don't apply you'll get churned & burned.

    Advice to ManagementAdvice

    No advice, they'll eventually implode.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Not the same Pacific Interpreters anymore since Oct 2013

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter
    Current Employee - Interpreter

    I have been working at Pacific Interpreters part-time for more than 3 years

    Pros

    Work from the comfort of home but it's like social isolation.

    Cons

    It used to be a good company to work for as freelance interpreter. They were flexible with schedules. They also paid a reasonable rate of 0.50-0.60 per minute. But Language Line Solutions bought Pacific early 2013. Now that Language Line is taking over starting Oct 2013, they are forcing freelance/ contractors to be so called "employees" and pay a ridiculously low rate of $14/hour. Not only the rate is now less than a quarter per minute ($14/60 minutes= $0.24), there will be no flexibility in schedule, no sick days, no paid vacation, no holidays. What a complete joke and disrepect to the interpreters.
    LLS has a revenue of 300 million per year, yet they treat interpreters like cheap labor. Does it make sense that they charge $2.5 - $3.9 per minute and pay interpreters $0.24 a minute? Such a greedy company. Good bye Pacific Interpreters and LLS, you're not the same company with quality interpreters anymore. Many of us are leaving.

    Advice to ManagementAdvice

    Many highly qualified and experienced interpreters are leaving, we are not tolerating the ridiculous, disrespectful & inhumane "employee" status of $14/hour with no sick days, no holidays, no paid vacation, cheap useless health insurance...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Great work but terrible morale and environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSA  in  Portland, OR
    Former Employee - CSA in Portland, OR

    I worked at Pacific Interpreters full-time for more than a year

    Pros

    It was really satisfying knowing that your time was spent getting help, in the form of language interpretation, to a patient or family in what was often a stressful situation for the individual;making their life easier, and lessening their stress. I have an interest in foreign laguages and enjoyed learning more always. All zone Tri-met bus pass medical insurance.

    Cons

    The management, well that's another story. It was an expected and unspoken job requirement to work OT when asked and most definitely to come in to work no matter the reason. It didn't make a difference if you were contagious..didn't matter to management because the people you spread your illness to would still come into work...they don't want to lose that paycheck either, meager as it was. The management just flat out wasn't very nice. Once an email was sent around the call center from management with a request to not take bathroom breaks. The manager who authored that email underscored the request by saying that their were tons of people who would take our jobs if we didn't want them. Wow. Also, the supervisors were supposed to do "walk arounds" to basically spy on the call takers. Stand behind you and silently observe or some would actually put a hand on your shoulder or chair and somehow believe that you'd never figure out they weren't your best friend while they chatted you up AND spied on you. They would let people go in the blink of an eye, for anything. It is so hard to believe that the environment has gotten worse than it was since the company was bought out. I'm sad for those still working there.

    Advice to ManagementAdvice

    Have a heart. Appreciate your employees and show them some respect.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    If you like Abusive management and crap pay go for it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA  in  Portland, OR
    Current Employee - CSA in Portland, OR

    I have been working at Pacific Interpreters full-time for more than a year

    Pros

    They will hire anyone - It's a job with a paycheck to barely may your bills. You get a public transit pass. health insurance

    Cons

    Management loves to pull you into offices and treat you like your a dog. pays you barely over minimum wage. A very mind numbing job. Its what you do when nothing else is hiring. Leads don't stand up for you anymore. once the company sold it went down the drain from a mom and pa center to a horrible place. lets start with the current Moral there is none. positivity none. OT is there you will be harassed too do OT. If you get sick forget about it. If your kids are sick you'll get \called in to cover if your on vacation they call you to come in to cover OT.

    Expect to see people yelling at one another. This starts int e call center management they will yell and publicly humiliate.. There is a culture of fear here that is fostered by this style of communication. If you want to work in a highly professional environment, this isn't it.

    Attendance policy here is a joke, it is designed to ensure that there is always an agent to answer a call, there is no regards for illness. Sick? Too bad, come in or take a point. I saw so many good agents have to leave because the attendance policy forced them into a schedule they couldn't work. Which makes for people coming in when they are sick causing everyone else to get sick I couldn't tell you how many people I've seen puking in the bathrooms.

    Filthy environment, management is frequently no where to be seen during busy hours of the day, management is commonly ignorant, computers are frequently dysfunctional and freeze when inbound calls get busy.

    way to much negativity ' i will stop here as it just aggravates me the more i think of the place

    Advice to ManagementAdvice

    Review the call center department it has a high turnover rate. In this economy, people really have to be unhappy to leave a steady job. Consider that you might have a leadership problem.

    Your employees are not happy. Deliver what your clients expect (and pay for) in their contracts. Pay people what they are worth, and work to keep your employees who are actually doing the majority of the work. Also figure out some sort of career advancement program/path. expectations.

    Fix the network and servers and the programs you use. Stop blaming the employees for your failure to have a proper working call center. your switches fail to function with such a high call value. stop bring on client you until you can handle the work load.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Pacific Interpreters is not a good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSA  in  Omaha, NE
    Former Employee - CSA in Omaha, NE

    I worked at Pacific Interpreters full-time

    Pros

    There are no good reasons to work here.

    Cons

    Pacific Interpreters was recently purchased by Language Line. The two companies have a combined annual revenue of $300 million. Yet, the first thing Language Line did was slash CSA salaries by $45 per month by refusing to pay for CSA parking. It is $82.50 per month and Pacific Interpreters used to reimburse their employees for half of that - or $45. Now, CSAs must pay the entire parking fee of $82.50 every month - from an hourly salary of barely $10. If you want to work someplace where you will be treated well, this is not the place for you.

    Advice to ManagementAdvice

    You are taking money from the poorest paid employees in the company every month. Shame on you!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Underpaid = under-qualified

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter  in  Portland, OR
    Current Employee - Interpreter in Portland, OR

    I have been working at Pacific Interpreters as a contractor for less than a year

    Pros

    Nothing is positive about this company- I feel sorry for the actual founders... Now that a company has bought them out -it is about the money not the service they provide!

    Cons

    No one they hire is actually an interpreter- staff is sub par and communication = ZERO
    They say to companies that they are all about the company - they are not!

    Advice to ManagementAdvice

    Do not try to pay me 30-40 cents less a minute than other companies!! This is why you get sub par interpreters---qualified interpreters would NEVER work for this company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Only option to work as a contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Interpreter  in  Scottsdale, AZ
    Current Employee - Interpreter in Scottsdale, AZ

    I have been working at Pacific Interpreters

    Pros

    Schedule flexibility, as a contractor you are your own boss, you work when you wnat, though they call you sometimes in the middle of your free time to ask you to log in because they cannot ahndle their call volume, go and figure who is going to say "no" to more money?

    Cons

    There is no career development, a lot of talk, they say the do train you, but they can't it would be illegal if they did. There is a lot of politics in this place, it is a good gig for the time being. No cost to the interpreter but no gain either...

    Advice to ManagementAdvice

    MAke interpreteers employees they you can train us, then you can BS everybody out there.

    Doesn't Recommend
    Disapproves of CEO
  11. 1 person found this helpful  

    Don't Work Here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - CSA  in  Portland, OR
    Current Employee - CSA in Portland, OR

    I have been working at Pacific Interpreters

    Pros

    Helping people who need medical care and don't speak English.

    Cons

    Don't bother getting sick and thinking you'll still have a job. Not even a few days with the flu. You won't get any raises even with good performance. Family dies? Prepare to be harassed. Prepare to be harassed daily to work overtime, and prepare to be bullied too. The pay is very little.

    Advice to ManagementAdvice

    Become human.

    Doesn't Recommend
    Disapproves of CEO

Worked for Pacific Interpreters? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.