Pacific Pulmonary Services

  www.ppsc.com
  www.ppsc.com

Pacific Pulmonary Services Reviews

Updated July 23, 2014
Updated July 23, 2014
75 Reviews
2.4
75 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Jane Thomas
10 Ratings

Review Highlights

Pros
  • Decent salary; many good people in field locations (in 7 reviews)

  • The corporate office appreciates and incorporates feedback from employees at every level of the company (in 3 reviews)


Cons
  • Horrible management, no work life balance (in 3 reviews)

  • Unless you are a robot who really doesn't believe in customer service (in 3 reviews)

More Highlights

17 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technician
    Current Employee - Technician

    I have been working at Pacific Pulmonary Services full-time (more than 8 years)

    Pros

    What pros? There are no pros to working here.

    Cons

    Horrible management, no work life balance. Management allowed to run amuck.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Four Words: myopic, draconian, provincial and impoverished

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in Novato, CA
    Former Employee - Administrative Assistant in Novato, CA

    I worked at Pacific Pulmonary Services full-time (less than an year)

    Pros

    Nice location for Corporate HQ in Novato. Nice office space in HQ.

    Cons

    The four words I would use to describe Pacific Pulmonary’s culture are: myopic, draconian, provincial and impoverished. I estimate line and mid-management staff are paid 20-25% below the general labor market. Teams are stretched so thin that salaried people work 10-12 hours a day and rarely take vacations. Director level and above staff, however, appear to work eight hours a day. There is tremendous hypocrisy between what management requires of staff and how they themselves perform. IT infrastructure is outdated and help desk support is non-existent. There is no orientation program, no on boarding program and no one has any bandwidth to even take on those functions and roles informally. Everything is trial and error and hunt and peck learning. Management takes a command and control style approach to managing because they have nothing positive to offer staff to incentivize and motivate them, so they resort to more negative approaches to keep people at their desks and working. Friends and acquaintances that applied to and interviewed for positions there are not communicated with appropriately in the process. As one friend of mine said who interviewed there, “I was not impressed.” Also worth mentioning, there’s a revolving door (not a surprise), low morale (understatement) and the fact that people don’t really talk to each other at all.

    Advice to ManagementAdvice

    Get into 21st Century management practices. Open your eyes, ears, minds and hearts. If the business can't be saved then close it down with some compassion. If it is to be saved it is because you stopped treating your staff like assembly line workers in the 19th century and started treating them like the creative talented contributors so many of them are.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    not good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pacific Pulmonary Services full-time

    Pros

    good health care benefits here

    Cons

    no management it was a free for all

    Advice to ManagementAdvice

    restructure

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    This is a terrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Managed Care
    Former Employee - Director of Managed Care

    I worked at Pacific Pulmonary Services full-time (less than an year)

    Pros

    Corporate office right outside San Francisco

    Cons

    Regional managers are jerks and interfere where they have no authority.

    Advice to ManagementAdvice

    Don't let your regional managers run all parts of the company

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Not a good atmosphere to work in!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technician in Santa Fe, NM
    Current Employee - Technician in Santa Fe, NM

    I have been working at Pacific Pulmonary Services full-time (more than an year)

    Pros

    Very busy, time goes by fast.

    Cons

    Job will wear you out.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Bad company to work for. Liars

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PCC in Lexington, KY
    Former Employee - PCC in Lexington, KY

    I worked at Pacific Pulmonary Services full-time (more than 3 years)

    Pros

    The pros are that the tech are good people but upper management was just trying to treat employees and patients bad. they only care if medicare gets on to them and they are in trouble with the feds.

    Cons

    Company is in trouble so they don't know what to do but lie and screw you. no chance of advancement and training was bad.

    Advice to ManagementAdvice

    management do something instead of lie and mistreat employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Terrible mngmt, pay not up to standards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Tech
    Former Employee - Service Tech

    I worked at Pacific Pulmonary Services full-time (more than an year)

    Pros

    Laid back, good equipment, Great employees.

    Cons

    They only take a few insurance companies which handcuffs Sales team and lessens chances of landing more ACCTS. They don't back their employees. On the lower end of pay scale. They have you do your own reviews and rarely give a 4% raise. This year they didn't give raises! Customer Service not given enough proper training to succeed. Patients think they are a joke. They pass up fully qualified employees for career advancement for outside recruits with no relevant work history(happened to 3 of my friends, not me). They were raided by FBI in 2011 and the employees were never told the status of what happened, all swept under rug.

    Advice to ManagementAdvice

    Back your employees, after all they did get through your background check and 3-4 interviews and drug screen.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    If you LOVE Drama and being in a popularity contest every day you will Love this place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Lexington-Fayette, KY
    Current Employee - Customer Care Representative in Lexington-Fayette, KY

    I have been working at Pacific Pulmonary Services full-time (more than 3 years)

    Pros

    I have had 2 interviews with other companies this week

    Cons

    None...Unless you are a robot who really doesn't believe in customer service. You can only become a move up in this company if you are a yes person and kiss A LOT of tail.

    Advice to ManagementAdvice

    Get rid of existing management and supervisors in your Lexington CCC. Hire ore promote people who truly believe in customer service.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Total confusion and outdated communication.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager in Amherst, NY
    Former Employee - Operations Manager in Amherst, NY

    I worked at Pacific Pulmonary Services full-time (more than 5 years)

    Pros

    Could have been a good place to work if people learned to openly communicate.

    Cons

    Never appreciated good, hard-working, honest associates.

    Advice to ManagementAdvice

    New management at the top needed.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Claims to be Customer oriented...can you say Bullcrap boys and girls?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Lexington-Fayette, KY
    Current Employee - Customer Care Representative in Lexington-Fayette, KY

    I have been working at Pacific Pulmonary Services full-time (more than 3 years)

    Pros

    Unless you enjoy backstabbing and drama DAILY....None

    Cons

    8 out of 10 Supervisors have never done the job. If you are "caught" trying to help a customer you get told thats not part of tbe job...excuse me but the customer had a question and I answered it...isnt that part of being a customer setvice rep?? Bonuses are paid quarterly, you get reviewefd every month and guess what 2 out of 3 reviews you are Gods gift to the world third month? You suck canal water...suoervisors are told to mske sure people dont bonus. Backstabbing and drama are what this place thrives on...if you dont join in you are labled and targeted by management.

    Advice to ManagementAdvice

    Hire or God forbid :promote people to be supervisors who know what customer service means..get rid of the drama and popularity contests in your Lexington CCC.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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