Pacific Pulmonary Services Reviews

Updated July 7, 2014
Updated July 7, 2014
69 Reviews

2.2
69 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Jane Thomas
7 Ratings

Review Highlights

Pros
  • Decent salary; many good people in field locations (in 5 reviews)

  • The corporate office appreciates and incorporates feedback from employees at every level of the company (in 3 reviews)


Cons
  • Horrible management, no work life balance (in 3 reviews)

  • Unless you are a robot who really doesn't believe in customer service (in 3 reviews)

More Highlights

22 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Going out of business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pacific Pulmonary Services

    Pros

    Great people to work with

    Cons

    Bad industry and need to expand services and products

    Advice to ManagementAdvice

    Sell to a big company or add new products.

    Doesn't Recommend
    Negative Outlook
  2.  

    Has been company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pacific Pulmonary Services

    Pros

    Honestly not much...working with and helping people in need is enjoyable if you like that type of work.

    Cons

    Hard industry now with regulations and slash in reimbursement rates, terrible leadership

    Advice to ManagementAdvice

    Clean house and get some innovative, progressive leadership or this company is sunk. Might actually be too late. Sorry, honest truth.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Once growing company, past its prime with no leadership or inspiration for employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Staff  in  Novato, CA
    Former Employee - IT Staff in Novato, CA

    I worked at Pacific Pulmonary Services full-time for more than 5 years

    Pros

    Caring, devoted and fun loving people. Good benefits package, pay and incentive. Flexible and compassionate when there are family needs or a personal crisis.

    Cons

    Managers, directors and VP's are highly skilled and competent folks when it comes to their areas of expertise, but they have absolutely no leadership or people skills. Unreasonable and untimely requests are made that will interfere with your personal life and you will need to change your plans, even if you have previously made commitments and paid for them. If you don't you will be given the cold shoulder. Communication through out the company is poor and so is HIPAA compliance. They have meetings where they tell you things are turning around and then they have another round of lay offs. The company has also been under investigation by the FBI for over 2 years and no one will say why or when it will end.

    Advice to ManagementAdvice

    Hire more workers and less chiefs. Require that all managers and above either have a background in transformational leadership or start providing training for this. Telling people to get it done with less or else is not the way to get optimal performance from your employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Medical Device Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PCC  in  Chicago, IL
    Former Employee - PCC in Chicago, IL

    I worked at Pacific Pulmonary Services full-time for less than a year

    Pros

    Autonomy to get job done...

    Cons

    Lack of stability in management, too much change

    Advice to ManagementAdvice

    Revamp management team and provide solid foundation for employees to build upon

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    A lot of change, can they turn it around?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mid Level Manager  in  Novato, CA
    Former Employee - Mid Level Manager in Novato, CA

    I worked at Pacific Pulmonary Services full-time for more than 8 years

    Pros

    PPS provides services to chronically ill respiratory patients, as the population ages the need for these services will only increase. The company has a history of growth and success and maintains a reputation for delivering good service to and taking good care of patients.

    Cons

    The industry is at the forefront of the changes to the healthcare marketplace. Reimbursement for the services they provide have been reduced by over 50% in the past 7 years, and there is no way to know if they have reached the bottom. This change has led to staff reductions of over 33% (1500+ to less then 950) and a new management team. The new management team members have little experience in the DME industry and appear to be without a plan beyond cutting expenses and hoping (remember hope as a strategy?) the remaining field managers can find a way to increase sales while continuing to eliminate headcount.

    Advice to ManagementAdvice

    Without a unified strategy the company would seem to have little chance of success. I would develop and present a plan forward that includes services beyond oxygen, sleep and medications. The team needs to know what will make the company different and what role each person can play. Give the team a reason (beyond Sr management's turnaround bonuses) to stay and help make PPS successful again.

    This site must also be updated, Chris Kane left the company in mid-2013 and Jane Thomas, the former VP HR is now the CEO.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    tough times, tough environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pacific Pulmonary Services

    Pros

    bonus at the start and commission plan but that all has changed

    Cons

    competition is tough, other companies doing what you do a lot better and easier for referral sources

    Advice to ManagementAdvice

    do not blindside your workers with sudden changes

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Entry level tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technician
    Current Employee - Technician

    I have been working at Pacific Pulmonary Services full-time for more than a year

    Pros

    Independent job. Perform an important service to patients.

    Cons

    Management does not manage their branches. A GM runs everything from a far, with no input from employees. No performance reviews. Must be very self motivated due to no feedback from management.

    Advice to ManagementAdvice

    Conduct performance reviews annually to learn about your employees' strengths and areas of opportunity.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    It's All About Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pacific Pulmonary Services full-time for more than 3 years

    Pros

    Decent salary; many good people in field locations

    Cons

    Benefits are skimpy

    The company did not plan for reimbursement cuts and is now trying to figure out how to operate profitably. The company brought in a number of new senior managers to save the business but they had no industry experience and made a great many mistakes which did a a lot of damage to the company.

    High turnover, lack of teamwork, distrust of senior management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Training not so great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative III  in  Lexington-Fayette, KY
    Current Employee - Customer Service Representative III in Lexington-Fayette, KY

    I have been working at Pacific Pulmonary Services full-time for more than a year

    Pros

    good people to work with, understanding staff

    Cons

    disorganization, bad training, very stressful environment

    Advice to ManagementAdvice

    none

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Utterly disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  Novato, CA
    Current Employee - Software Engineer in Novato, CA

    I have been working at Pacific Pulmonary Services full-time for more than a year

    Pros

    Flexible schedule. Opportunities to learn different technologies.

    Cons

    Information is only distributed through gossip. No clear process. There is little teamwork.

    Advice to ManagementAdvice

    Learn to create and adopt a common process.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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