Paddy Power

www.paddypowerplc.com
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Paddy Power Reviews

Updated February 5, 2015
Updated February 5, 2015
17 Reviews
4.0
17 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Paddy Power Chairman and CEO Patrick Kennedy
Patrick Kennedy
17 Ratings

Review Highlights

Pros
  • If you are motivated to learn you will learn a lot and from the best teachers and sources (in 2 reviews)

  • Good pay and nice office environment (in 2 reviews)


Cons
  • Forget about work-life balance if you want to succeed (in 3 reviews)

  • Long hours, out of touch senior management (in 4 reviews)

More Highlights

17 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Paddy Power

    Pros

    Company continuing to grow quickly, and lots of opportunities. Lots of talented really good people work at PP

    Cons

    Going through transitional phase, needs to be careful it doesn't lose its identity as employee turnover increases

    Recommends
    Positive Outlook
  2. 1 person found this helpful  

    Above average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dial A Bet Operator in Tallaght, Dublin (Ireland)
    Former Employee - Dial A Bet Operator in Tallaght, Dublin (Ireland)

    I worked at Paddy Power full-time (more than 3 years)

    Pros

    Easy shift swapping, friendly co-workers, staff nights out do be great, pay is ok, flexible hours, free sports, can push back on rude customers. friendly supervisors and managers.great atmosphere. Good job if you have CS or call centre experience. Honest trainers and managers. Sean is very nice and helpful.

    Cons

    Working weekend, wont succeed unless you lick some you know what (perfect example in DAB) Senior agent is a massive gossiper and gets away with it, allows bullying and wont do anything about rude senior agents(Manager once laughed when I complained.)

    Advice to ManagementAdvice

    Not much change needed, trainers,supervisors and managers were all really nice, just watch out for the senior agents who hassle agents they dont like.Give agents that deserve a chance to move up.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    A solid job and great people to work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contact Center Representative in Tallaght, Dublin (Ireland)
    Former Employee - Contact Center Representative in Tallaght, Dublin (Ireland)

    I worked at Paddy Power part-time (more than a year)

    Pros

    You never had to feel afraid to speak about issues you have.
    Never had a single issue with getting paid.
    If customers gave you trouble, you could stand your ground.
    In house canteens and food available.

    Cons

    Work became repetitive at time.
    The hours werent a consistent 8 hours a day 5 days week, if you're looking for that, avoid the call centre aspect.
    Sports will lose their 'mystique' after working here for a while.
    All of your personal statistics were timed to the second.

    Advice to ManagementAdvice

    Keep promotions from within ongoing, you need managers that have worked the lower jobs and built their way up to the top. That way they'll have been in the same situation before and know what staff are going through

    Recommends
    Positive Outlook
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  5.  

    Fun company to work for with lots of benefits and rewards that make you feel like an appreciated employee.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in London, England (UK)
    Current Employee - Assistant Manager in London, England (UK)

    I have been working at Paddy Power full-time (less than a year)

    Pros

    Fun company, very well recognised and you get to meet a lot of interesting characters.

    Cons

    The job can be quite mentally draining and sometimes you can get caught up in complicate situations.

    Recommends
    Positive Outlook
  6.  

    Flexible, busy times during summer then very quite in the months running up to christmas

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Cashier
    Current Employee - Senior Cashier

    I have been working at Paddy Power part-time (less than a year)

    Pros

    Get to watch a lot of sport
    Friendly Staff
    Meet various different people
    Great banter with customers
    Flexible Working hours

    Cons

    Long bedding period before any chance of working your way up the ranks
    Long days
    You can have to deal with very difficult people

    Advice to ManagementAdvice

    Better connection with staff

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Sports trader

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Paddy Power part-time (more than a year)

    Pros

    Enjoyable if you have an interest in sports

    Cons

    The hours can be unusual

    Recommends
    Approves of CEO
  8.  

    Great company to kickstart your career: global culture, coworkers and perks will make you want to never leave it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SPORTS TRADER in Dublin, Dublin (Ireland)
    Former Employee - SPORTS TRADER in Dublin, Dublin (Ireland)

    I worked at Paddy Power part-time (more than a year)

    Pros

    Competitive Salary
    Great culture aimed at bringing the best in employees
    If you are motivated to learn you will learn a lot and from the best teachers and sources

    Cons

    New hires with extensive experience in the field are often too overqualified for the basic work they are doing in sales or support
    Average management is often very average

    Advice to ManagementAdvice

    Keep doing what you're doing

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Hard work, but good rewards and beginning to get their heads around career plans

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trader in Dublin, Dublin (Ireland)
    Current Employee - Trader in Dublin, Dublin (Ireland)

    I have been working at Paddy Power full-time (more than 8 years)

    Pros

    Paddy Power are growing at a rate of knots and it is only recently that the career progression and training process has improved, but it's improved beyond recognition. If you work hard here and are prepared to sacrifice then you will get on.

    Cons

    Leadership can be cumbersome and there is a long bedding in period before you start earning decent money. Forget about work-life balance if you want to succeed.

    Advice to ManagementAdvice

    Carry on along the recent path and create more defined career paths for employees. Consider more cross-promotion and inter-departmental secondments.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Generally very good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Area Manager
    Current Employee - Area Manager

    I have been working at Paddy Power full-time (more than 5 years)

    Pros

    Vibrant organisation, exciting and fresh approach - autonomy to explore

    Cons

    New management values and authoritarian approach to leadership

    Advice to ManagementAdvice

    Absorb all experiences, great financial perks and benefits. Too many impulsive decisions that unfortunately drove away good people at all levels, however overall a great opportunity to gain experience.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 5 people found this helpful  

    Excellent start to my career, but I had to move on to make the next big step.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Manager in Dublin, Dublin (Ireland)
    Former Employee - Product Manager in Dublin, Dublin (Ireland)

    I worked at Paddy Power full-time (more than 5 years)

    Pros

    Overall, Paddy Power is a great place to work.

    Salaries are only okay but bonuses are good for those wiling to set proper targets and work hard to achieve them.

    Technology wise, they are leaders in their industry and chances are you will get to work on or influence some really interesting products. Given the nature of the business you will get to see the impact your work has almost instantly which can be very satisfying.

    There are some excellent people you will get to work with and they are more than willing to share their knowledge to help you grow.

    Facilities in head office are good. Offices are kinda modern, a good staff rec room and shower facilities. There is a staff restaurant that also includes a pretty good coffee counter.

    Office is located right beside the UCD campus so if you wander out at lunch time you'll be sure to take in some pretty good eye candy.

    For someone willing to apply themselves, work hard and show an interest in what they are doing, Paddy Power will provide some very rewarding work and offer you a chance to grow you and your career.

    Cons

    Annual pay reviews are very poor, the system they are attempting to move to more reflects public sector benchmarking and does not reflect individual performance fairly. When I stated my dissatisfaction in my last year and asked for a 2nd review, my request was met however it took 4 months to get it through all the hoops which have formed over the last few years. So, unless you are willing to voice your case and push and push and push some more, you won't go far up the pay scale.

    Communication between business and development has become very poor and sometimes it can feel more like a battle than a collaboration.

    There is a lot of politics, backstabbing and gossiping. I have seen first hand some of the most incredibly talented staff being slated just because they do not confirm or try to bend rules. However this is the exception and not the rule. So, unless you have a thick skin you could easily get upset or offended.

    Although there is a staff restaurant, it can be very pricy. If you were to get breakfast, lunch and a coffee or two each day, you'd expect to spent €10 - €12.

    Dealing with the Design department is possibly the most frustrating thing I have every had to do in my life (and I have kids!). They are wrapped in ridiculous processes which they are completely unwilling to change or bend, even if it benefits all parties and customers.

    Public praise is little or none. If you are happy knowing you have done a good job this could be good but if you are someone that needs praise for that boost to kick you into your next project you won't get it here.

    Advice to ManagementAdvice

    Turf the new pay scale process and reward people fairly based on their performance. Someone who is excellent at their job should get an excellent pay review. Someone who is terrible at their job and shows no signs of trying to improve should get a befitting pay review. Paddy Power is not a public sector company and should not try to copy some of their methods.

    Have a look at how Design is run, it will result in giving designer the scope to produce better quality work, more efficient deadline tracking and space for late requests (very important considering the industry dynamics).

    Have a look at the structure of the staff restaurant. A company should not be paying a what PP does per year and still have staff paying €5 for a basic meal. Nowadays (and with profit that PP is turning) it should be a given that staff get free or properly subsidised food.

    Do more for staff welfare. There are some staff members who have very serious gambling problems that go unnoticed for years. I have witnessed people on the phone in the car park crying, to people living on noodles for 3 weeks because they burned through their salary within a week of pay day. I'm not sure how this can be done but it is a widespread problem within the company that needs the attention it has never received.

    HR feels like a distant department and in over 6 years I never once had the feeling they were there for me. They are slow to respond to queries and too fond of brushing people off with a standard response, which a lot of the time does not answer the question.

    Praise staff when they do something good. Make a big deal out of it when someone spots a mistake that saves 10k, have a few beers on a Friday afternoon when you've had a good week to say thanks (not an ice cream truck).

    Recommends
    Neutral Outlook
    Approves of CEO

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