Pampered Chef

  www.pamperedchef.com
  www.pamperedchef.com

Pampered Chef Reviews

Updated November 6, 2014
Updated November 6, 2014
92 Reviews
3.2
92 Reviews
Rating Trends

Recommend to a friend
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Marla C. Gottschalk
63 Ratings

Review Highlights

Pros
  • I also liked the benefits of trips and free products (in 9 reviews)

  • For people who are self motivated, this company offers an amazing opportunity to earn great money while working a flexible schedule (in 7 reviews)


Cons
  • It can be hard to find new contacts, especially since we have moved around quite a bit (in 3 reviews)

  • There are some truly TOXIC employees in senior management (in 4 reviews)

More Highlights

14 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Company Going Downhill No Career Opportunities Very Poor Management Avoid Working Here Company Downsizing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tier II Technical Support Specialist in Addison, IL
    Current Employee - Tier II Technical Support Specialist in Addison, IL

    I have been working at Pampered Chef full-time (more than 8 years)

    Pros

    Good Work Hours 7AM - 3PM

    Cons

    Poor Management and leadership been with company 8 Years and already under go 3 CEOs that should tell you something about the company NO direction. No Career Opportunities with this company you will be over looked and given excuses why you shouldn't promoted and management sucks. Poor Customer Service since customer service has been outsource to Rockford , Horrible Software, Pampered Chef Tends to release software that hasn't been tested to field consultants and since they have no QA Team they relies on tech support to debug application after release. Pretty Much they expect you to take tech support calls,Test, Debug and QA The software and lie to consultants about premature software release that includes bugs and bad software design UI . I give this company about 1 year at most. The pay isn't worth the work so don't even waste your time. Company has already downsize 3 times in the last 2 years and is able to undergo another downsize in 2015.

    Advice to ManagementAdvice

    Treat your employees with respect and take responsibility for your mistakes and stop trying to always point the blame on others. Management reward employees for there hard work and stop making excuse to keep them from promoting.
    Choose better software for field consultants and stop trying to outsource everything.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Work hard and get nothing accomplished.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Addison, IL
    Former Employee - Anonymous Employee in Addison, IL

    I worked at Pampered Chef full-time (less than an year)

    Pros

    Free product???? (figured I should list one)

    Cons

    Very reactive company. Never planning, always reacting resulting in communications lacking design, direction and consistency. Management turnover is horrendous. 7 bosses in 7 months? Was asked to write up an 8 month pregnant woman for breathing heavy in a meeting. They considered her sighing and said she was unprofessional. I refused.

    Advice to ManagementAdvice

    Hire some senior management with a clue. C-Level employees need to agree on a strategy and message and communicate that to the managers, not hash it out in 17 meetings a week.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    distributon center is a mess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Carton Creation in Addison, IL
    Former Employee - Carton Creation in Addison, IL

    I worked at Pampered Chef full-time (more than 10 years)

    Pros

    after the rhowling rd office moved to the pamperd ln building the people became funny in ways of control . I found out over time in my short stay the ways they worked. it was about people not caring of the business and having fun with there titles ,to show there titles were more powerful then you, instead of looking out for the company and the companys future. the head of security is a big minipulater making the security is an asset but really Is not so important.

    Cons

    they need to be shipped to the other side of the world away from the greatest country in the world. there losers

    Advice to ManagementAdvice

    management is not even funny its like being in the twilight zone of a way of being, that really couldn't be possible in such a big successful company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    New actions are needed to produce change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pampered Chef full-time

    Pros

    CEO resigning was a positive step. Return of founder and Berkshire-support gives promise.
    Good benefits.
    Freedom on some teams. A few good leaders that make a difference
    New HR leader making small steps on culture change. Finally established Summer Hours and casual work attire.

    Cons

    The current landscape is so embroiled in its internal problems that the top management does not have time or energy to engage in strategic management. The lack of coherence and control in organizational processes means that most of the time is spent on tackling problems rather than preempting problems or solving problems.

    You have two choices:
    1. Work yourself to death by trying to work around those that are not held accountable for their jobs and the lack of strategic/process management.
    2. Put up with the poor performance, keep your head down to become a drone, and kiss professional development (and respect for your industry) goodbye.

    ROI: it's not measured. KPI: what's that? Timelines: Ignored. Marketing: a mystery. Strategy and planning: that's crazy talk. Managing projects: lack of consideration for magnitude and complexities. Digital technology: disruptive.

    Advice to ManagementAdvice

    Confront reality: Chaos and behind-the-times is making the ship sink. Do something differently. There simply is no time to waste waiting for things to improve. If you don't have the skills for structural transformation, hire a Change Management firm instead of augmenting staff to handle effects of the poor planning and reactive management.

    Stop accepting the dysfunction ("it's the culture here") and relying on the few strong people to handle the "smart stuff". Create a culture of accountability by actually holding people accountable to take charge of their jobs. Provide clear direction and nurture it until they get it. Listen to the ones that are good at their jobs...and take action steps to help the ones that aren't. Change the playing field to an upward momentum by mandating digital strategy training in their realm: technologies, aptitudes, marketing, and trends.

    Actually hire people who have the skill to bring the company to current times instead of re-hiring people (or promoting) because "they know the TPC way".

    Give a a sound strategic vision a try and look at some numbers--not reactive programs or following what the field says.Your disruptive initiatives could actually be powerful if you got ahead of it! Quit making simple complicated.

    Please, stop letting non-tech leaders make tech decisions-- bumbling to embrace technology doesn't mean they know what they are doing. They're causing more harm than good and revenue sits on the table instead of in pockets. Put people in place who have been trained to do this.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    18th Century Thinking in a 21st Century World

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Independent Contractor in Addison, IL
    Current Employee - Independent Contractor in Addison, IL

    I have been working at Pampered Chef as a contractor (more than an year)

    Pros

    In the year and a half I've been working here, there have been little progression forward. I guess some movement is better than no movement. For the most part the people are friendly.

    Cons

    No offense to the more "senior" staff but they seem to have a very very limited knowledge, expertise and understanding of technology and how it could move a company forward. You can tell these women get quick technology tutorials from their grandchildren. So when they are making decisions that would provide a quicker, easier, more efficient ease to assist the consultants, these decision makers are making wrong decisions. Someone once referenced that we as a company, have a tendency to throw the whole pot of spaghetti, water and all, at the wall waiting to see what happens. The outcome may be obvious to some, but still a surprise to others.

    The company has an "abusive spouse" mentality/culture.
    Those who are at the bottom of the food chain are intimidated to collaborate or converse with those of senior positions. This culture was promoted by the former CEO.
    Since the firing of the CEO, there was a false sense of hope that the tides were were turning in a better direction. Then months later, there was a massive layoff. I guess to calm the fears of those that remained, Doris made a speech that the company had to downsize to function at the size of what the company really was. Hindsight 20/20, we now realize that they just wanted those remaining to do the job of 3 people, as prior to the layoffs there was a resource deficiency.

    There is such a breakdown of communication within teams, across departments, and throughout the company as a whole. Not sure how Doris and Berkshire cannot see the how there is a massive breakdown within the company. Apparently, they only communicated with upper management "to get insight" of what's going on in the downline. HUGE mistake! Majority of the problems stem from upper management. Those within upper management will & have said what's need to be heard in order to ensure their continued status. I guess every man for themselves.

    I must say, I am looking forward to "greener pastures" elsewhere once my contract comes to a close.

    Advice to ManagementAdvice

    Be respectful of those who are in the "trenches" actually doing the work. And hold those accountable for their mistakes, lack of work/dedication, and insubordination.
    As upper management, you guys should take the time to walk around and be more engaged as opposed to sitting in the "corner offices" with no real concept of what's really going on.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    It's only job, not a career starter! No direction, low morale, and immature leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Addison, IL
    Former Employee - Technical Support Representative in Addison, IL

    I worked at Pampered Chef full-time (more than an year)

    Pros

    Free items when they move or rotate old product off the shelves in the Distribution Center, health benefits, and a paycheck.

    Cons

    Employees are treated same as the old product on shelves.Rotate and out the door. No compensation, no reasons. Managers are very immature, unethical behavior, and extremely unprofessional IT department. Beware of the unethical behavior in the IT departments. Clique environment. If you're looking for a warm welcoming environment from your coworkers and other team members in other departments, think twice!

    Advice to ManagementAdvice

    Be willing to hear your team ideas no matter how large or small their contributions may be. Adopt and enforce your open door policy that states any employee can talk with any level manager about any issue at any time.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    It's only job, not a career starter! No direction, low morale, and immature leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Addison, IL
    Former Employee - Technical Support Representative in Addison, IL

    I worked at Pampered Chef full-time (more than an year)

    Pros

    Free giveaways when they move or rotate old product off the shelves in the Distribution Center, health benefits, and a paycheck.

    Cons

    Employees are treated same as the old product on shelves.Rotate and out the door. No compensation, no reasons. Managers are very immature, unethical behavior, and extremely unprofessional IT department. Beware of the unethical behavior in the IT departments. Clique environment. Think twice, If you're looking for a warm welcoming environment from your coworkers and other team members in other departments. Do your homework before you commit and invest time with this organization.

    Advice to ManagementAdvice

    Be willing to hear your team ideas no matter how large or small their contributions may be. Adopt and enforce your open door policy that states any employee can talk with any level manager about any issue at any time.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    I need to find another job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Addison, IL
    Current Employee - Anonymous Employee in Addison, IL

    I have been working at Pampered Chef full-time (more than 5 years)

    Pros

    The company has competitive salaries and good benefits

    Cons

    Some departments are causing lots of damage to the company and Senior Management has been fooled by the heads of these departments for a long time and very leniant to do something about it. The IT Dept is awful (as many reviews here can document) and the Forecast Management is perhaps even worse

    Advice to ManagementAdvice

    Get rid of some managers - if 90% current and former employees are saying these people are bad.....they cannot be good

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    A terrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Addison, IL
    Current Employee - Anonymous Employee in Addison, IL

    I have been working at Pampered Chef full-time (more than 5 years)

    Pros

    It was close to my house when I started but I moved so not as good as before but for most people that is one thing that keeps them there. Time off is good but they use that to keep salaries low and you work so much evens out

    Cons

    Was hired to work on an upgrade project. Project was rolled out by the soon to be ex CIO. Who was both incompetent and a jerk. We had to back out the upgrade and start over again. A demoralizing experience after wasting so many hours on it. But we were told we would do it over and do it right. So we started again. And last week we were told that it was going to be pushed back. I know there will be layoffs because I have a friend in HR. But management has denied it. Project was cancelled because of declining revenue. I've bought Chef products but only because I have an employee discount otherwise not worth it. So we have overpriced product that is not selling so they will have to cut. Morale is terrible again, I go by peoples desks and they are all on DICE, Monster, Career Builder.

    So I'm looking as well Mostly because Its easier to find a job when you have one

    Advice to ManagementAdvice

    Telling the truth would be a start.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    At one time was a great company, now it's a wreck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pampered Chef full-time (more than 10 years)

    Pros

    Good hours, free product, nice commute

    Cons

    no room for advancement, no training in any departments, supervisors do not know how to communicate, upper management acts as if they care when they only care about covering their own behinds, people in position of authority are worse than used car salesmen. it is encouraged to spy on one another and report back to management. a lot of cliques.

    Advice to ManagementAdvice

    stop asking people to spy on one another. realize the people that have been let go held a great bulk of knowledge & because management is scared of smart knowledgeable people the company will have a hard time moving forward

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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