Pampered Chef

  www.pamperedchef.com
  www.pamperedchef.com

Pampered Chef Reviews

Updated August 28, 2014
Updated August 28, 2014
91 Reviews
3.4
91 Reviews
Rating Trends

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Marla C. Gottschalk
63 Ratings

Review Highlights

Pros
  • I also liked the benefits of trips and free products (in 9 reviews)

  • For people who are self motivated, this company offers an amazing opportunity to earn great money while working a flexible schedule (in 7 reviews)


Cons
  • It can be hard to find new contacts, especially since we have moved around quite a bit (in 3 reviews)

  • There are some truly TOXIC employees in senior management (in 4 reviews)

More Highlights

17 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Downhill go away if possible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Architecture/Development/Lead in Addison, IL
    Current Employee - Software Architecture/Development/Lead in Addison, IL

    I have been working at Pampered Chef full-time (more than 3 years)

    Pros

    All the common ones that most companies provide.
    Work from home sometimes.

    Cons

    -The IT has no clue what is going on, they need to be told always.
    -director level positions likes to bully their subordinates for action.
    -Constant fighting on director level positions.
    -HR is mediocre are benefits removed to cut losses.
    - 2 IT development groups are not flawlessly working.

    Advice to ManagementAdvice

    - A lot of work needed to be done on the management level. YOu need to innovate to be competitive.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Too much damage in the last 5 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Chicago, IL
    Current Employee - Director in Chicago, IL

    I have been working at Pampered Chef full-time (more than an year)

    Pros

    Location is good, parking is excellent. The products are good but hard to create differentiation.

    Cons

    Now with a new CEO there is hope. Not sure going back to Founder is the answer. MLM has changed so much in the last 5 years. Need a new product strategy. Please stop saying a new color is a new product. Need to get out of the kitchen, more like The Pampered Home. Need to differentiate itself. IT has always been a disaster. IT has been a real disappointment, bad hires at the top. Like the title says too much damage has been done.

    Advice to ManagementAdvice

    Revamp the positioning. Make it The Pampered Home, hire senior level MLM people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    A Thing of the Past?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pampered Chef full-time

    Pros

    A lot of great, very dedicated, people to work with. The products are top notch and Human Resources has recently put quite a bit of effort into moving TPC into the current century. Summer hours, casual dress and self-improvement training are just some of the new programs.

    Cons

    Revenues have dropped by 50% over the last 8 years. Senior management is very hands on, worried more about today than the future. Their organizations don't collaborate and it doesn't feel like everyone is pushing the ball in the same direction. A new CDO (Chief Digital Officer) position was recently announced because the CMO (Chief Marketing Officer) and the CIO (Chief Information Officer) can't get on the same page.

    For the size of the company, ~500 employees, they act like a company of 5000. Slow decision making and long hiring cycles are crippling. Make a decision and move on it. There are way to many approvals required to do anything.

    The current business model of "Party Plan" is not working as it does not appeal to younger consumers. Until there are fundamental changes in management and the business model, revenue will continue to wane.

    Advice to ManagementAdvice

    Count on your managers to get the job done. There is no need to be in every meeting, managing every single action of the organization. Micro-management only stifles creativity and growth and drives the talent away. The company can be saved if you are agile and adopt some of the business strategies of the current century. Getting "back to the table" will only appeal to the people you are already selling to.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Holds on to its past and refuses to move forward to the future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center in Addison, IL
    Former Employee - Call Center in Addison, IL

    I worked at Pampered Chef full-time (more than 5 years)

    Pros

    Products that are given to the employees are the best benefit. Field Consultants are some of the nicest people you could ever meet.

    Cons

    Call Center Supervisors are more concerned about getting things their way than moving forward. Supervisors are afraid of their call center agents.

    Advice to ManagementAdvice

    Move forward - stop saying we can not do this because we have never done this in the past.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    It was a family ... WAS!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Department
    Former Employee - Marketing Department

    I worked at Pampered Chef full-time (more than 10 years)

    Pros

    I had worked here for almost 14 years. When Doris ran the company, business was booming and the company itself was a family. Everything went downhill when she sold to Birkshire. The environment went corporate, it lost the family. I loved working there, you were given a sense of purpose. Within my department, I was able to climb the ladder so-to-say and promote twice to supervisor. Sure, there was talk about bad sales, recruiting is down, blah blah blah. It was always like that, the environment was reactionary, not pro-active. We were always trying to fix things.

    Cons

    Come Feb. 18 everything went downhill fast. I was called into my directors office and told I was being layed-off. Talk about a shock to the system!! What the hell were they thinking. My department was already a sinking ship, and they let ME go? Completely puzzling. After a few months have gone by, I'm SO happy I'm not there anymore. I've heard from co-workers that are still there that its horrible and rediculous. They layed-off so many people, that nobody is there to do the jobs. Frightening. The environment was TOXIC and beyond stressful. Sr. Management have their heads up their collective you-know-whats. They are completely clueless as to what consumers want/need. Thankfully our CEO "quit" a few months ago, that was a BIG step in the right direction. Some more need to do the same if the Chef wants to be brought back to life.

    Advice to ManagementAdvice

    Stop letting go of the co-workers who actually do their jobs. Instead look at Managenet, Sr. Management and Executives. Or, the one's in the window offices that make the decissions. They're making bad ones. The company used to be great ... that needs to come back.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    A great learning experience that went horribly wrong...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pampered Chef full-time

    Pros

    The company has developed a good name for itself and is a strong, almost iconic brand.

    Cons

    The company has fallen way behind the times with it's infrastructure, especially in the IT department. This has been horrible for business. The lack of structure has hurt sales and thus forced the company to make cuts which in turn have made it an unpleasant place to work overall.They are NOT a progressive company and still posess a very horizontal management style. Managers micro-manage HORRIBLY there and people's expertise for which they were hired are not trusted or taken into consideration in decision making. Everyone fears upper management and departments who should be cross-pollinating more DO NOT. There is little to no growth there. What was once a powerhouse direct-selling company is now a sinking ship that I'm glad I jumped from

    Advice to ManagementAdvice

    Why bother...they don't listen.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 3 people found this helpful  

    Senior leadership revolving door...staff is tired, overworked and stressed out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Addison, IL
    Former Employee - Anonymous Employee in Addison, IL

    I worked at Pampered Chef full-time

    Pros

    Genuinely nice people to work with at the staff levels - many of whom have been there 10-plus years and are seriously invested in the success of the company and care deeply about the consultants.

    Decent products, if not terribly innovative anymore. Product quality is a major emphasis for the organization.

    Cons

    Senior leadership has been a revolving door: 2 HR VPs, 3 Mktg VPs, 2 Legal VPs, 2 CIOs (one of whom was TOXIC in the extreme). The organization too often rewards crisis management at the expense of crisis averting tactics, such as simple planning. Decision making is all too often based on the emotions of one or two members of leadership.

    Many key personnel are looking for jobs outside the organization due to unrealistic expectations, lack of priority, poor planning and general unprofessional and disrespectful behavior by middle- and senior-level management.

    Product line needs some attention - becoming lackluster and bland.

    Advice to ManagementAdvice

    Look deeper. What is being presented as 'fact' is not always an entirely factual representation of reality. Not getting the results you want from your employees? Perhaps you are not rewarding the right behaviors...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Terrible Web Development team, quite a few arrogant Consultants-- especially Directors and above.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tier II Technical Support Specialist in Addison, IL
    Current Employee - Tier II Technical Support Specialist in Addison, IL

    I have been working at Pampered Chef full-time (more than an year)

    Pros

    great benefits, occasional free products, comfy desk chairs

    Cons

    If there is a definition of "hell" it would be Tier II Technical Support. This position's technical skills entail telling Consultants to click the "Forgot your Password" button or to have them try a different web browser. It is mainly customer service orientated requiring you to take phone calls for 8 hours a day. The majority of these calls are angry consultant's who can't submit their orders because the website is not nearly as functional as it should be.

    Sitting stagnant in a gray cubical staring at a computer screen for 8+ hours a day.

    Taking phone call after phone call for 8+ hours a day and not being able to provide any real assistance because the technical issues have to be fixed by the web development team-- you'll spend alot of time apologizing to Consultants for something that is beyond your control.

    No real line of communication between Technical Support (who deals directly with the field) and the Web Development team other than a ticketing system. There are many tickets market as "Urgent" that remain untouched by the Development team for months.

    Dealing with arrogant Consultant's who will talk down to you and blame you for their order submission tool (the website) not working properly even though you have no control over its functionality.

    Advice to ManagementAdvice

    The average length of time an IT project is in beta testing phases is 4-8 weeks. Pampered Chef's website has been in beta testing for over 1 year and 4 months and it still is not functional. Fire your Web Development team-- they could not program Pac Man for an Atari 2600.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    An interesting experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pampered Chef full-time

    Pros

    I got to work with some highly talented people in IT. Most of the good people left or were leaving during my tenure, but some stuck around.

    Cons

    We had very tight timelines without planning. Every day there was an emergency, sometimes impacting just a few people (out of hundreds of thousands). Traction was very hard to gain and management was not very good at shielding the heat from up top.

    Advice to ManagementAdvice

    Invest in your people, take the time to plan and stick to it. Be proactive and less reactive.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Too much for a full time student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Bloomington, IL
    Former Employee - Sales Representative in Bloomington, IL

    I worked at Pampered Chef as a contractor (less than an year)

    Pros

    Support and equipment was very accessible in my situation, I had a ride the sales meetings from my recruiter. I never left a meeting without some good food and learning something new.

    Cons

    It was almost impossible to market college students while I was living in the dorms. There were only a handful of products students would find useful, and I was a small fish in big pond with no sales experience on where and when to begin. I had no car.

    Advice to ManagementAdvice

    Other than cold calls and family, team up with the student to educate them on the products more and maybe create a "dorm kit" to offer students.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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