Pampered Chef Reviews

Updated July 9, 2015
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Tracy Britt Cool
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Pros
  • I also liked the benefits of trips and free products (in 9 reviews)

  • I started because of the flexible schedule when my children were young, and stayed (in 7 reviews)

Cons
  • It can be hard to find new contacts, especially since we have moved around quite a bit (in 3 reviews)

  • Senior management is very hands on, worried more about today than the future (in 4 reviews)

More Pros and Cons

19 Employee Reviews

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  1. Sales

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Pampered Chef full-time

    Pros

    Great pay, good benefits and coworkers

    Cons

    Too much travel, awful leadership

    Advice to Management

    Its the 21st century, leadership team - out with the old and in with the new would help.


  2. Helpful (1)

    Difficult work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Cockeysville, MD
    Former Employee - Consultant in Cockeysville, MD
    Doesn't Recommend
    Neutral Outlook

    I worked at Pampered Chef part-time (More than a year)

    Pros

    It's nice being able to work as much or as little as you want, and to be able to choose the hours that you work.

    Cons

    Unfortunately hard work and determination does not automatically pay off in terms of a meaningful paycheck.


  3. consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Independent Consultant in Indianapolis, IN
    Current Employee - Independent Consultant in Indianapolis, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Pampered Chef part-time (More than a year)

    Pros

    You can make your own schedule

    Cons

    Its a lot more time than just the time it takes to do a party. Alot of calling your hostess to keep them on track and even more calling trying to close parties


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  5. Helpful (8)

    Downhill go away if possible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Architecture/Development/Lead in Addison, IL
    Current Employee - Software Architecture/Development/Lead in Addison, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Pampered Chef full-time (More than 3 years)

    Pros

    All the common ones that most companies provide. Work from home sometimes.

    Cons

    -The IT has no clue what is going on, they need to be told always. -director level positions likes to bully their subordinates for action. -Constant fighting on director level positions. -HR is mediocre are benefits removed to cut losses. - 2 IT development groups are not flawlessly working.

    Advice to Management

    - A lot of work needed to be done on the management level. YOu need to innovate to be competitive.


  6. Helpful (7)

    A Thing of the Past?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pampered Chef full-time

    Pros

    A lot of great, very dedicated, people to work with. The products are top notch and Human Resources has recently put quite a bit of effort into moving TPC into the current century. Summer hours, casual dress and self-improvement training are just some of the new programs.

    Cons

    Revenues have dropped by 50% over the last 8 years. Senior management is very hands on, worried more about today than the future. Their organizations don't collaborate and it doesn't feel like everyone is pushing the ball in the same direction. A new CDO (Chief Digital Officer) position was recently announced because the CMO (Chief Marketing Officer) and the CIO (Chief Information Officer) can't get on the same page. For the size of the company, ~500 employees, they act like a company of 5000. Slow decision making and long hiring cycles are crippling. Make a decision and move on it. There are way to many approvals required to do anything. The current business model of "Party Plan" is not working as it does not appeal to younger consumers. Until there are fundamental changes in management and the business model, revenue will continue to wane.

    Advice to Management

    Count on your managers to get the job done. There is no need to be in every meeting, managing every single action of the organization. Micro-management only stifles creativity and growth and drives the talent away. The company can be saved if you are agile and adopt some of the business strategies of the current century. Getting "back to the table" will only appeal to the people you are already selling to.


  7. Helpful (2)

    Holds on to its past and refuses to move forward to the future

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center in Addison, IL
    Former Employee - Call Center in Addison, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pampered Chef full-time (More than 5 years)

    Pros

    Products that are given to the employees are the best benefit. Field Consultants are some of the nicest people you could ever meet.

    Cons

    Call Center Supervisors are more concerned about getting things their way than moving forward. Supervisors are afraid of their call center agents.

    Advice to Management

    Move forward - stop saying we can not do this because we have never done this in the past.


  8. Helpful (3)

    It was a family ... WAS!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Department
    Former Employee - Marketing Department
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pampered Chef full-time (More than 10 years)

    Pros

    I had worked here for almost 14 years. When Doris ran the company, business was booming and the company itself was a family. Everything went downhill when she sold to Birkshire. The environment went corporate, it lost the family. I loved working there, you were given a sense of purpose. Within my department, I was able to climb the ladder so-to-say and promote twice to supervisor. Sure, there was talk about bad sales, recruiting is down, blah blah blah. It was always like that, the environment was reactionary, not pro-active. We were always trying to fix things.

    Cons

    Come Feb. 18 everything went downhill fast. I was called into my directors office and told I was being layed-off. Talk about a shock to the system!! What the hell were they thinking. My department was already a sinking ship, and they let ME go? Completely puzzling. After a few months have gone by, I'm SO happy I'm not there anymore. I've heard from co-workers that are still there that its horrible and rediculous. They layed-off so many people, that nobody is there to do the jobs. Frightening. The environment was TOXIC and beyond stressful. Sr. Management have their heads up their collective you-know-whats. They are completely clueless as to what consumers want/need. Thankfully our CEO "quit" a few months ago, that was a BIG step in the right direction. Some more need to do the same if the Chef wants to be brought back to life.

    Advice to Management

    Stop letting go of the co-workers who actually do their jobs. Instead look at Managenet, Sr. Management and Executives. Or, the one's in the window offices that make the decissions. They're making bad ones. The company used to be great ... that needs to come back.


  9. Helpful (5)

    A great learning experience that went horribly wrong...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Pampered Chef full-time

    Pros

    The company has developed a good name for itself and is a strong, almost iconic brand.

    Cons

    The company has fallen way behind the times with it's infrastructure, especially in the IT department. This has been horrible for business. The lack of structure has hurt sales and thus forced the company to make cuts which in turn have made it an unpleasant place to work overall.They are NOT a progressive company and still posess a very horizontal management style. Managers micro-manage HORRIBLY there and people's expertise for which they were hired are not trusted or taken into consideration in decision making. Everyone fears upper management and departments who should be cross-pollinating more DO NOT. There is little to no growth there. What was once a powerhouse direct-selling company is now a sinking ship that I'm glad I jumped from

    Advice to Management

    Why bother...they don't listen.


  10. Helpful (7)

    Senior leadership revolving door...staff is tired, overworked and stressed out.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Addison, IL
    Former Employee - Anonymous Employee in Addison, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pampered Chef full-time

    Pros

    Genuinely nice people to work with at the staff levels - many of whom have been there 10-plus years and are seriously invested in the success of the company and care deeply about the consultants. Decent products, if not terribly innovative anymore. Product quality is a major emphasis for the organization.

    Cons

    Senior leadership has been a revolving door: 2 HR VPs, 3 Mktg VPs, 2 Legal VPs, 2 CIOs (one of whom was TOXIC in the extreme). The organization too often rewards crisis management at the expense of crisis averting tactics, such as simple planning. Decision making is all too often based on the emotions of one or two members of leadership. Many key personnel are looking for jobs outside the organization due to unrealistic expectations, lack of priority, poor planning and general unprofessional and disrespectful behavior by middle- and senior-level management. Product line needs some attention - becoming lackluster and bland.

    Advice to Management

    Look deeper. What is being presented as 'fact' is not always an entirely factual representation of reality. Not getting the results you want from your employees? Perhaps you are not rewarding the right behaviors...


  11. Helpful (2)

    An interesting experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pampered Chef full-time

    Pros

    I got to work with some highly talented people in IT. Most of the good people left or were leaving during my tenure, but some stuck around.

    Cons

    We had very tight timelines without planning. Every day there was an emergency, sometimes impacting just a few people (out of hundreds of thousands). Traction was very hard to gain and management was not very good at shielding the heat from up top.

    Advice to Management

    Invest in your people, take the time to plan and stick to it. Be proactive and less reactive.



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