Papa John's

www.papajohns.com
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Papa John's Reviews

Updated February 25, 2015
Updated February 25, 2015
69 Reviews
1.0
69 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Papa John's Founder, Chairman, and CEO John H. Schnatter
John H. Schnatter
69 Ratings

Review Highlights

Pros
  • Good job for high school aged person, tips are usually good, very flexible hours (in 34 reviews)

  • Free pizza if the manager is not around but besides that nothing (in 32 reviews)


Cons
  • Minimum wage with very little chance for a raise- you MIGHT get one and only if you ask (in 35 reviews)

  • wear and tear on vehicle, hourly pay - they only pay you 4 (in 16 reviews)

More Highlights

69 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insider in Havre de Grace, MD
    Former Employee - Insider in Havre de Grace, MD

    I worked at Papa John's

    Pros

    Very easy work, self explanatory, uniform

    Cons

    Low pay, rude management, unfair working conditions. Snow sleet hail

    Advice to ManagementAdvice

    Treat your employees like you want them to be there. 7.25 is not cutting it.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    it never felt like enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Gladstone, MO
    Former Employee - General Manager in Gladstone, MO

    I worked at Papa John's

    Pros

    I enjoyed the free pizza, maybe too much. And their dough is something to be proud of, unmistakable if you've ever tried their classic breadsticks.

    Cons

    They suffer from an issue that seems all too prevalent in business today, but the feeling that you can never perform well enough only results in the loss of quality people. It's imperative that companies come to realize that though they should never stop searching for additional revenue or effective ways to cut costs, there IS a market share and a level of profits to be satisfied with so that it builds a culture for their employees to feel successful. Stop letting the requests for more, more, more by your shareholders result in compromising all the values that had originally made you successful.

    Advice to ManagementAdvice

    Maybe look into best practice analysis of some kind.

    Doesn't Recommend
    Negative Outlook
  3.  

    Terrible terrible franchise of papa johns. They literally have NO idea what they are doing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Papa John's

    Pros

    There are no pros here.

    Cons

    Working with many many felons who live in half-way houses, poor pay rate at any level, disorganized to the max, and incompetent uneducated owners who cannot do simple math.

    Doesn't Recommend
    Negative Outlook
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  5.  

    What I should have expected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Delivery Driver in Redwood City, CA
    Former Employee - Delivery Driver in Redwood City, CA

    I worked at Papa John's part-time (less than a year)

    Pros

    A major thing to consider at any food service job is the particular location and GM, as that can have major influence on job experiences. Despite having some ridiculous corporate policies (like not being allowed to wear a jacket without a Papa John's logo despite not being provided any jackets with a Papa John's logo on them), I believe that Papa John's is generally a quality company and that they tend to make a high quality product and definitely tend to have a much more effective delivery time and pizza accuracy than other companies I also routinely order with.

    There are definitely many pros to working here. If you have experience you may get hired same day and be able to start work the day after you go in to apply. If you are a driver you can take home cash every day. There is flexibility in scheduling although that is completely dependent upon your particular GM's ability to schedule effectively. Don't expect your GM to care about your other obligations or your loved ones. Many of the team members are very nice, fun, intelligent people that are a complete pleasure to work with.

    Cons

    They don't pay well, even as compared to fast food chains, and pay significantly less than they tell you they will. As a driver I was commonly paid more by thankful and appreciative customers than by the wealthy store owners or the corporation. I worked there for almost half of a year and never once met any of the owners or even the district supervisor. I've worked in construction a lot and am not a stickler for breaks and meal periods because they are commonly impractical in certain situations and at certain times and I'm a hard worker with patience. However, I have never experienced, in twenty years of having jobs, a company that was so clueless as to the health, safety, welfare, laws, and ethics behind the laws of the Occupational Safety and Health Administration (OSHA) and the Department of Safety and Health (DOSH). For example, people had to climb up the soda fridge to place extra large boxes on top of it (at a height of about 7 feet) because the store was too cheap to provide a $20 step ladder. The store refused to provide a floor mat by the front door because they had issues with people not cleaning them in the past and so I watched many employes and 5 children fall hard on the tile floor during the rainy season.

    Advice to ManagementAdvice

    For corporate and regional positions: Show up and visit your stores and talk to your employees.
    It sounds obvious and simple but many corporate level employes prove time and time again that it is not obvious and it is not simple. Anyone who has ever watched Undercover Boss knows that many corporate level employees in companies like this have little to no clue what things are like in the actual stores and it is very much the same situation here.

    Treat others as you would like to be treated.
    If you need a two weeks notice for someone needing a day or time period off then why do many of your schedules post two days before that week starts? If you can't work with someone to get them time off on short notice for a memorial service, yes I said memorial service, then how can you give them a whole week off (including new years eve) and then try to change the schedule with less than 48 hours notice to have them work on new years eve without their permission? And this change was not because someone died or quit, it was because management changed their mind on how many people they wanted and then lied about when they changed the schedule (you literally have to take screen shots of your online schedule here every day or they will change your schedule without notice and act like they did it a week ago, I can document 5 cases of this).

    Learn the California Labor Code
    (California Code of Regulations, Title 8, Section 11040)
    I am by no means an expert on this subject, but it seems I know more about it than the people who were paid significantly more than me to know such things. There is no posting in the store as to when employees will be paid, this is legally required. I mentioned this multiple times to management and taking two minutes to fix this with a sharpie never occurred. Employees are required to take a 10 minute break for every 4 hours of work, this has to be done, can not be frowned upon, nor can it be prevented or disallowed. This carries a hefty fine with it for every instance the break was not take and for every employee with a statute of limitations of 3 or 4 years. The economic impact of this on the company if there was a class action lawsuit would be staggering. Meal breaks are required by law after working for certain periods of time and can be skipped voluntarily by the employee or the employee and the company can mutually agree upon a working meal break on the clock. Management can not force an employee to skip their meal break for any reason. This is especially unethical when an employee is forced to skip their meal break so that another employee can be sent to another store that is experiencing increased sales volume (corporation benefits monetarily at expense of employee forced to not take their meal break). "If an employer fails to provide an employee a meal period in accordance with the applicable provisions of this order, the employer shall pay the employee one (1) hour of pay at the employee’s regular rate of compensation for each workday that the meal period is not provided." California Code of Regulations, Title 8, §11040. The amount you save breaking these laws is not worth the amount you risk if someone were to litigate you over them.

    Fix obvious problems when they appear.
    Don't leave large and deep potholes in your parking lot for your drivers to drive through 20 times a night when such a pothole in the corporate parking lot would be fixed in days (this one has been there for at least 6 months). Don't make employees scale heavy and dangerous soda cooler to put away boxes to save $20 on a step ladder. Implement something for sharpening pizza cutters. Hold employees accountable for coming to work hungover or missing work over and over. Give positive reinforcement to employees who pick up extra workload to make up for employees who are slacking (albeit still working harder than they should for how they get treated and what they get paid). When a pizza place only has three phones and one is broken for 3 months and not fixed by corporate while the GM is asking for a new one over and over, someone should get fired. Papa John's corporate loves to grade on pizza quality up front, randomly, by schedule, and secretly. They will never once ask lower employees or GM's to grade them though. If I was doing as poorly as them, I would be afraid of what feedback I would get as well, but I would like to think that I would want that feedback so that I could improve.

    Treat your employees as well as your customers. Don't give bigger discounts on your products to people that happen to work at hotels than you do to your employees. Don't throw food away in front of your employees due to corporate policies when your employes can hardly afford to buy your food at regular menu price after the pay for rent, utilities, and Obamacare.

    Fix the bunked algorithm that assigns singles, doubles, triples on the new pos driver dispatch system. I'm all for energy savings, but maybe don't have the ovens shut off during the middle of the work day. Make it such that the computers will never start updating themselves during dinner rush...

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Employees are worth nothing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Manager
    Current Employee - Shift Manager

    I have been working at Papa John's

    Pros

    I can make an awesome pizza

    Cons

    Shift Manager's have so much responsibility in running this store and are only paid an extra $2.00/hr. I had to do all insider tasks while managing the money, the drivers, the inventory, and the sales reports. Drivers used to be the only employees treated decently but then their wages were cut to waiter wages and tips. I used to manage 3 different stores and you never get a raise or a promotion.

    Advice to ManagementAdvice

    Give shift managers assistant managers to help them accomplish all the tasks in the store, give appraisals, and raises to those employees that deserve it. Also use motivation to make the job more competitive, offers prizes to the employees that make a certain upsell or even staying late when needed.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    This company taught me a lot about work ethic, but they're a greedy and ungrateful company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Leader in Marietta, GA
    Former Employee - Shift Leader in Marietta, GA

    I worked at Papa John's

    Pros

    Free food, learn customer service, and maybe you'll meet some cool people.

    Cons

    Rude and inconsiderate customers, long tiring hours with little pay, smelly clothes, lazy co-workers, and more times than not a lazy selfish inconsiderate general manager who wants to make the big bucks while you give your blood sweat and tears.

    Advice to ManagementAdvice

    Appreciate your lower management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Awful Waste of Six Years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Delivery Driver in Jacksonville, FL
    Current Employee - Delivery Driver in Jacksonville, FL

    I have been working at Papa John's full-time (more than 5 years)

    Pros

    No drug testing, got to stay high all the time, everyone including management was fresh out of high school so it made that fun. working with high school kids.

    Cons

    No compensation for your work, constantly putting wear and tear on your car (i've gone through 5 cars in 5 years, waitress wages for delivering food to peoples homes then getting yelled at and shortchanged by the customer. Dangerous job, been held at gun and knife point several times, for all the danger and time it takes the pay is not enough, i work 40 hours a week and only get 300$ every two weeks on my paycheck. Entirely not worth it.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Needs Better Training For Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Member
    Former Employee - Team Member

    I worked at Papa John's part-time

    Pros

    Benefits are good, half off of all dough products. If evening and weekend hours are your thing, it's a good place to pick those hours up during those times.

    Cons

    The managers only care about finding ways to make more work for the employees and less work for themselves. They will call you in because there's a rush and then sit in the office.

    Advice to ManagementAdvice

    Left the job without a two weeks because of the negative environment and was proceeded to be ridiculed when I picked up my check by the general manager with personal insults, not professional claims.

    Doesn't Recommend
    No opinion of CEO
  10.  

    Good job, very poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Papa Johns in Moreno Valley, CA
    Former Employee - Papa Johns in Moreno Valley, CA

    I worked at Papa John's part-time (less than a year)

    Pros

    Being as I love working with food I really like preparing the food and the hospitality of the regular customers

    Cons

    Very poor management, all they did was walk around, while me and a couple of the new and "inexperienced" employees did all the strenuous work. I saw one manager just walk out and not come back for 2 hours! (Not on break)

    Advice to ManagementAdvice

    The entire management team needs to be overhauled.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Managers only care about numbers

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Papa John's

    Pros

    Tips are good in a high volume store. Great schedule for college students.

    Cons

    Management doesn't care about their employees. Constantly trying to screw them over.

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