Paychex Reviews

Updated September 11, 2014
Updated September 11, 2014
625 Reviews
3.4
625 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Paychex President and CEO Martin Mucci
Martin Mucci
254 Ratings

Review Highlights

Pros
  • I have a great work/life balance and exceed quota just about every month (in 39 reviews)

  • Professional company, takes care of their employees, great benefits (in 49 reviews)


Cons
  • As a supervisor, I have experienced more demands lately in terms of work-life balance (in 15 reviews)

  • The working relationship between HRGs and Sales Reps is volatile at best (in 27 reviews)

More Highlights

401 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Best job and Manager I’ve ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant  in  Los Angeles, CA
    Current Employee - Sales Consultant in Los Angeles, CA

    I have been working at Paychex full-time for more than a year

    Pros

    Here is the bottom line: Working at Paychex is the best job I’ve ever had. Outstanding solution offered to businesses. And I feel extremely valued as an employee.

    As a sales consultant for my LA team, I have an excellent territory and enjoy a lot of autonomy to run my business. My greatest resources have proven to be my manager and fellow teammates. In my 10 years of being in the workforce, I have never had a manager who was more supportive of my professional and personal growth and development. Previous success as a salesmen doesn’t always correlate with efficacy as a manager, but in this case, my manager is talented at both and I have been impressed by how he is consistently able to tailor his management style in a way that caters to the individual personalities, strengths, and challenges of each of his employees. Additionally, the culture on our team is based around helping one another, and as a new rep I did end up leaning on the more tenured reps on our team to help me better understand many of our internal processes.

    There is a great benefit and 401K offering and my manager is a huge supporter of work-life balance. I have been with Paychex now for almost a full year and based on my conversations with my colleagues who have been here for 5+ years, it’s never been a more exciting time to sell for the company. As long as you do the work and don’t slack off, you’ll excel.

    Cons

    Not a huge Con, but once you’ve made a sale, the paperwork process can be rather tedious and communication between operations and sales is not always the best. This is really my only frustration about working here.

    Advice to ManagementAdvice

    Relating back to the “Con” above, it would be great to get more formal support on the paperwork part of things, which of course isn’t as exciting for management as being out in the field selling, but is just as critical to the job as being able to win a deal. The training on paperwork at Corporate in Rochester, NY isn’t enough for a new rep to be set up for submitting new loads to Operations, and reps will experience increased efficiency if management can be a bit more proactive about providing ongoing assistance to new reps in this area.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    I've never worked for a company with more incentives.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Core Sales Representative
    Current Employee - Core Sales Representative

    I have been working at Paychex full-time for less than a year

    Pros

    The rewards for succeeding in this company are by far better than I have seen anywhere else.

    Cons

    Very stressful and put in lots of extra hours.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Representative  in  Chicago, IL
    Current Employee - Senior Sales Representative in Chicago, IL

    I have been working at Paychex full-time for more than a year

    Pros

    Amazing work-life balance. You get out of this job what you put in. Training is top notch and management is incredibly supportive. Company has great reputation which makes selling their service easier. Opportunity for leadership and management roles. Great benefits package and PTO flexibility.

    Cons

    Busiest time of year is November through January which makes enjoying the holidays tougher.

    Advice to ManagementAdvice

    Keep investing in your sales reps so your top reps stay.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    It depends on which branch.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Payroll Specialist
    Current Employee - Senior Payroll Specialist

    I have been working at Paychex full-time for more than 5 years

    Pros

    Some branches really believe in their payroll specialists. Good supervisors who are fair.Great benefits for everyone. Good payroll training.

    Cons

    Cliquish environment. If you are not favored by a supervisor, you will not get anywhere. On one hand, the company says that the payroll specialist is the frontline of the company. On the other hand, the company treats the payroll specialist as a person who does not have enough to do. The higher-ups are always thinking of something more the specialists do to upsell more services to the clients. Then the sales reps will get the credit and the commission on the sell.

    Advice to ManagementAdvice

    Stop treating the payroll specialists as if they're not very bright.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Good place to work at

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Paychex

    Pros

    Friendly employees and helpful people

    Cons

    I think the pay could be better

  7. 1 person found this helpful  

    Paychex is an excellent company to Work For!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Albuquerque, NM
    Current Employee - Manager in Albuquerque, NM

    I have been working at Paychex full-time for more than 3 years

    Pros

    They offer amazing training and love to promote from within!

    Cons

    I have nothing bad to say!

    Recommends
    Approves of CEO
  8. 1 person found this helpful  

    Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Core Sales Representative  in  Boston, MA
    Current Employee - Core Sales Representative in Boston, MA

    I have been working at Paychex full-time for more than a year

    Pros

    Good money solid management they have recently invested heavily into online to compete with ADP and others.
    upper management focused on long term goals highly supportive of Sales staff

    Cons

    No room for advancement unless willing to relocate

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    My experience at Paychex has been a great stepping stone for my family's future.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outside Sales Representative  in  Memphis, TN
    Current Employee - Outside Sales Representative in Memphis, TN

    I have been working at Paychex full-time for more than a year

    Pros

    Excellent benefits, growth, and training. Best training I have probably ever had in my career.

    Cons

    Not discussing cons at this time. It is unprofessional.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    A very stable, steady-growing company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY

    I have been working at Paychex full-time for more than 10 years

    Pros

    Paychex provides very competitive benefits and treats their employees very well. The senior leadership team is very capable and steers this ship directly toward our company and organizational goals.

    Cons

    This company is a little slow to conform to some of the industry norms. But, when they do, they make a full commitment and jump right in with both feet.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Tedious Job, Great Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - National Sales Support  in  Rochester, NY
    Current Employee - National Sales Support in Rochester, NY

    I have been working at Paychex full-time for more than a year

    Pros

    -They do their best to make the job fun
    -Great Managers
    -Good training-Excellent work life balance, no work brought home
    -Room for advancement
    -Overall I miss working here, I left because of a job opportunity at another company but the culture at paychex in on a whole different level

    Cons

    -Low compensation
    -On the phones all day erryday
    -Rewarded for sketchyness at times

    Advice to ManagementAdvice

    Keep doing a great job motivating and promoting from NSS. Higher compensation would help recruit better talent.

    Recommends
    Positive Outlook
    Approves of CEO

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