Paychex Reviews

Updated August 19, 2015
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Paychex President and CEO Martin Mucci
Martin Mucci
33 Ratings

Pros
  • Work life balance was better than most (in 48 reviews)

  • great work/life balance, great benefits (in 54 reviews)

Cons
  • Depending on the department, there is no work/life balance (in 16 reviews)

  • Sales Reps are also very inconsiderate as they will walk around the office cursing on the phone even when you are on calls with clients (in 32 reviews)

More Pros and Cons

72 Employee Reviews

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  1. Payroll Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Payroll Specialist in San Antonio, TX
    Former Employee - Payroll Specialist in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Paychex full-time (More than a year)

    Pros

    Good benefits, 401k match but you have to wait a year. 401k also isn't match dollar for dollar but half of what you put in up to a certain percentage.

    Cons

    Overworked and underpaid. A payroll specialist is the go to for everything in this company, you would expect some appreciation! Paychex is a great concept but unrealistic for specialist when you are carrying over 300 client base. Management sets unrealistic expectations to the clients as well as the sales reps who over sell on products/services they are unfamiliar with, and payroll specialist get the brunt of all the unhappy clients. Especially with the vague surveys, I will also say one of the happiest days of my life was leaving the stress of Paychex behind and moving on to a better company!

    Advice to Management

    Pay better, hire more people and appreciate your front line workers!


  2. Sales position

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good Training courses and they have good back office people.

    Cons

    Products are not the best and low salaries, it's also a cult.

    Advice to Management

    Stop treating your employees' like slaves. Good people are leaving for better jobs and perks. Do what you have to, to keep loyal people around.


  3. Awful Work Environment and Morale, Management is a Joke

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Naperville, IL
    Former Employee - Customer Service Representative in Naperville, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Paychex full-time (More than 3 years)

    Pros

    People are always leaving the company so positions are always open if you want to climb the ladder. They have benefits but they aren't very good. The pay is ok for entry level but the increase in rate through years is very limited.

    Cons

    Employee turnover is horrendous, recognition is basically obsolete. Management is unorganized and conniving. There is very little incentive to stay within the company because they have unrealistic expectations for their reps in regards to client satisfaction. They have a tendency to try and sugar coat everything and never provide the employees with any real information as to the direction the company is going. There is no unification throughout the branches which will often make you feel like each branch in the nation is a completely different company.

    Advice to Management

    If you want your employees to do a good job then treat them well. If you want to be a successful company then treat your employees better.


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  5. No fun in the field

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enterprise Relationship Representative in North Reading, MA
    Former Employee - Enterprise Relationship Representative in North Reading, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Paychex full-time (More than 5 years)

    Pros

    Work from home, for some employees. Decent training programs.

    Cons

    Horrible pay, I left to work for another company and got a 20% bump in pay. What Paychex pays their employees, those in the trenches every day, is horrible. They do not appreciate the hard work done by those in the field. To Paychex, we were all replaceable. Advancement is only for those who have done their time at Paychex, never mind what you did in your previous life, or how hard you work. Do you know the right people? Have you been with Paychex for over 10 years? You are promoted! They did several promotions that obviously had nothing to do with that person's ability to do the job. I left for two reasons, the technology is about 10 years behind and my recently promoted manager had no idea what she was doing and was completely useless to me. They have lost so many good people in the past two years yet they change nothing. People don't leave jobs, people leave managers.

    Advice to Management

    Promote based on skills, pay your employees a fair wage so they can support their families and move out of their parents house, and listen to what your employees are saying when they do leave. Every time someone left I watched management turn everything around and somehow blame the employee every single time. There are some people that left and they needed to leave, but that was not always the case. Some great people left and you did nothing to try to change. So, we continued to leave.


  6. High Stress Levels and Extreme Hours

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corp Senior Payroll Specialist in Penfield, NY
    Former Employee - Corp Senior Payroll Specialist in Penfield, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Paychex full-time (More than 8 years)

    Pros

    If you are a favorite and can climb out from the entry level position, you can do ok at Paychex. Benefits are ok, but because the company is self funded, the company decides what will or will not be covered, including prescription drugs.

    Cons

    Avoid at all costs unless you don't mind working 50- 60 hours every week. This is no joke. Department management knows nothing about payroll except how to cash a paycheck. Someone doesn't want to learn anything about payroll... since she's too busy texting her husband or talking on her cell phone. Seriously, how do you land a job like that.... paid well to play on your phone and text all day? And the new management philosophy is to have three to four people do the work that 8 to 9 used to do. Middle levels and up don't have to do any work and only burn everyone else out. Plan to spend hours in worthless meetings and filling out status reports so that you can say what you did well and lousy each week. Makes you feel great about yourself and job. NOT! Expect to spend hours fixing others mistakes and not to be appreciated for it. Also, expect to be horribly underpaid no matter how much effort and time you put in. Nickel and or dime raises are the norm. While benefits are ok, they go up more than your paycheck does year after year... so in essence, you make less each year you stay.

    Advice to Management

    Time to get rid of all the middle managers that don't do any work. Go back to a plan where departments worked as a team and everyone worked towards a common goal. Time to look at your corporate philosophy and how your management team runs the company. People are miserable there. I can't believe how many people tell me that it's worse now and they can't wait to move on to a new job. It needs to focus on promoting the right qualified people... not just someone's favorite. There are no career opportunities. .. just job openings to replace headcount for those that left.


  7. Sales Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC
    Doesn't Recommend
    Negative Outlook

    I worked at Paychex full-time (More than a year)

    Pros

    Employee sales training at the corporate level is great.

    Cons

    I'm sure every office is different but the Charlotte, NC office needs a lot of help. Over the course of a year there was no direct management in the district and very little guidance as expectations changed daily. There was over 100% turnover in the office for the sales positions.

    Advice to Management

    Work on creating a positive culture and environment where new employees feel supported and treated fairly. Policies are written for a reason and should be followed to protect everyone.


  8. philly branch horrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Payroll Specialist in Philadelphia, PA
    Former Employee - Senior Payroll Specialist in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Paychex part-time (More than 10 years)

    Pros

    Paychex is a good company, but the branches for the most part are horrible

    Cons

    The Philadelphia branch needs a complete overhaul. How they get away with what they do is very dishonest. They throw long term employees out the door like they are trash. They need a new management team in place at that branch. Most companies reveal in long term employees giving gifts and such. Not this place.

    Advice to Management

    Wise up and see what your so called management team is doing.


  9. Virtual ancillary

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Virtual Ancillary Sales Representative in Rochester, NY
    Former Employee - Virtual Ancillary Sales Representative in Rochester, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Paychex full-time (More than a year)

    Pros

    Good people working with me. Enthusiastic in beginning, and great food at Christmas time.

    Cons

    Pay is terrible with no raises for cost of living. Quotas go up but compensation does not. Management does not support our needs and training has come and gone. Not sure why the change in the training as the trainers are great. No support from upper management and no support from product manager.

    Advice to Management

    Step up and fight for your reps. Some things are over our head and its management job to address higher levels. Focus on product being sold not referring everything to make the money.


  10. Locations Matter

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Compensation Benefits Personable Leadership It's hard to get fired there.

    Cons

    Upward Mobility can be limited dependent on location. Too many internal emails. It's becoming a call center. Management loses focus of the big picture.

    Advice to Management

    Stop focusing on internal processes and direct your attention to servicing the client. The internal stuff can be done when you give us time off the phone, not first thing in morning when our phones are blowing up.


  11. Payroll Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Payroll Specialist in Denver, CO
    Former Employee - Payroll Specialist in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Paychex full-time (More than a year)

    Pros

    They hire really great people. My coworkers and direct supervisor were wonderful and the clients could be fun if you got lucky.

    Cons

    Just about everything else. In the time I was there we had approximately 15 people come and go. The turnover was insane because the workloads were completely unreasonable. Whenever a person would leave, they would no be replaced and their work would just be distributed to the other specialists. I personally knew of four people who just called out "sick" for a week and never came back because they were so stressed and overworked.

    Advice to Management

    Hire more people so the good employees you have don't leave because they constantly feel like they're drowning.



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