Paychex Reviews

Updated March 3, 2015
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Paychex President and CEO Martin Mucci
Martin Mucci
334 Ratings

61 Employee Reviews

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  1. 3 people found this helpful

    PREJUDICE - I am one of their best sales people but i am not American - its terrible the way i get treated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Core Sales Representative in Costa Mesa, CA
    Current Employee - Core Sales Representative in Costa Mesa, CA

    I have been working at Paychex full-time (more than 3 years)

    Pros

    no real pros... except, it pays - but not well - its better than zero dollars.

    Cons

    management is poor - really bad. HIGH turnover. prejudice - dishonest - unethical... its a messed up company - im surprised its still in business - most clients are unhappy - even though paychex says they rank high in customer service - BE AWARE: they pay for all endorsements!!!! the one that goes in the Ethisphere naming them as one of Americas most Ethical Companies, the Customer Service ranking, even the AICPA endorsement that they say the AICPA has picked them for the past decade as the preferred payroll provider.... its all paid for endorsements.
     I've complained to HR on multiple issues, but the HR department reaches out to the management above me and well... you can guess how uncomfortable and awful that gets... basically, they are trying to make me quit and they have done that to others in the past - so no job security.
    Leads distribution is unfair. Policy is not followed.
    As far as pay is concerned, on revenue, we used to start at 20%, following year dropped to 18%, this year dropped to 15% - ive been here for 3 years. SO - pay is NOT good. you can make much more at Paylocity or ADP.

    Office morale is very low - people are always gossiping - managers talk gossip too... it seems like they've employed a bunch of uncultured, immature, low self esteemed managers - and they are looking for young peppy/cheer leader type to employ as sales reps. I've heard managers gossiping about me when i walk by... there is a manger that doesn't even say hi to me when she sees me... its so bad.

    Skills - they don't have any. management sales skills are very bad - so new employees that need help are hopeless and doomed for failure - and on the processing side, deals will get destroyed and sabotaged due to lack of professionalism, lack of follow up and customer service.... so you cant really bank on everything processing even though you have sold it...

    Advice to ManagementAdvice

    Advice to board: you need new LEADERSHIP - ALL the way down! too much corruption exists - and similar personalities are being hired - WAKE UP!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. They have a great name for payroll, but not for other products and services.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - HRS Sales Representative in Tampa, FL
    Former Employee - HRS Sales Representative in Tampa, FL

    I worked at Paychex

    Pros

    Great local employees and peers, but management makes you a number. One day you are the hero because of your sales, and the next day you are in the dog house.

    Cons

    Lack of willingnes to invest money into their service, product, and sales rep support. They tell you to go sell what we have, enough though the competition runs circles around you.

    Advice to ManagementAdvice

    Listen.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. Very strict environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant in Rochester, NY
    Former Employee - Sales Consultant in Rochester, NY

    I worked at Paychex

    Pros

    Good benefits, clean work envionment

    Cons

    Company only interested in making sure they made money

    Advice to ManagementAdvice

    Don't chew up employees and spit them out

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. Always busy, has gone downhill the last few years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in North Reading, MA
    Former Employee - Anonymous Employee in North Reading, MA

    I worked at Paychex

    Pros

    Job security - one is always extremely busy

    Cons

    Management is currently not concentrating on client's payroll and questions. They are so wrapped up in just "the numbers game" that it does not make any difference if you are doing what you are supposed to do. If a client calls and complains about anything, you are in trouble. Most of the time it is not justified, but clients have figured what they need to do for whatever they want. You have no control even when you try to assist. Survey response is a huge deterent and not a true reflection, basically a joke. All kinds of requirements but no time.

    Advice to ManagementAdvice

    First suggestion is to leave your desks and sit with a customer service representative - not for an hour or two, but for the last 2 weeks of Dec and the first week of Jan. The number of calls and emails is endless, you cannot respond. On top of that the clients think Paychex are accountants. The employees are continuously penalized for doing their jobs, and of all the positions in paychex this is the worst. Every person in that position hates it and wants out. Paychex is going downhill and even though what you feel is important in numbers, you have no idea what is truly going on in the field. Branch management does not even realize, or they don't want to, They just keep coming at you with more complaints and more work. They dictate what needs to get done, but the more important items can't be done because you need to do what management dictates. it's all in the numbers to look good for senior management, not truly helping the clients. Everybody is unhappy and from what I hear all are looking for new jobs. Right now I have heard everyone thinks it is the worst place to work - gotten worse over the last few months. Should probably get all new managers in North Reading and make a lot of changes and perhaps turn the employees around. I would not recommend Paychex as a vendor or as an employer right now. Check with your employees, they have no way to confidentially alert management. The internal surveys they feel can still be tracked back to them. Am glad I no longer have to work in such an environment, am very happy now.

    Also supposedly Paychex is supposed to be flexible and employees come first, this is totally not true. No one trusts current management which could be because of Rochester management dictating and they truly do not know what it is like in the field. I am in contact with my former colleagues and hear all the time how bad it has gotten, I wish them luck.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. Interesting dynamics of leadership team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Paychex

    Pros

    Some employees are able to work from home

    Cons

    The work and life balance needs to be adjusted.

    Advice to ManagementAdvice

    advance leadership training in human resources is extremely necessary

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 3 people found this helpful

    401k HRS or HR Solutions Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - 401k SALES in Boston, MA
    Current Employee - 401k SALES in Boston, MA

    I have been working at Paychex full-time (more than a year)

    Pros

    Great Medical Insurance
    Decent Vacation and PTO policy
    Good Payroll Company ( THATS IT !!! Then they telemarket you like crazy! to upsell you things you may or may not need but it doesnt matter - They are hungry quota run company),

    Cons

    High pressure win at all costs pressure from top down
    High turnover - Our team of 8 has only one person over 1 YR.
    Unethical Sales practices - LIE , EXAJERATE, MAKE UP, IGNORE whatever it takes to sell highest revenue product not whats right for client
    ZONE MANAGER - Wants everyone to overcharge 1000.00 over our stock price - Who does this? This isnt carpet sales or vacumes its the MOST ETHICAL COMPANY IN USA? NOT SHADDY SHADDY SHADDY! This is borderline unfair trade practice and hope one day some rep has the balls to whistle blow! but I cant I have kids.
    They make up stuff - One top rep tells clients he has to check everymorning on IRS website to see if clients qualify for the tax credit he told them about - REALLY ITS BEEN AVAILABLE FOR 10 YRS WITH NO TALK OF CHANGE! Yet everyone says its new tax credit that may expire soon ( FALSE DEADLINES) - All Shady unethical sales practices... One rep tells every business owner they are in 35% Tax bracket ( FALSE!!!! To have a true 35% tax bracket after deductions etc you need an income of over 300k!) This business owner had a coffee shop and showed 80k on his return his true marginal rate was 15% after all deductions.... Making his tax savings much less...BUT WAIT!!! This coffee guy was investing 40 a week , thats a little over 2080 a year! He was being charged 2000.00 to open account and 150 a month! WHAT!!!!! The Pizza guy didnt realize he was spending 3800.00 to invest 2080! But the rep sure did!!! ANY LICENSED FINANCIAL ADVISOR, CPA, OR CFP would be fired for this! But paychex hires non financial sales people that go to a 2 week class and dont care!! Its about revene - When you call them out they say hey !!! we helped this guy save for retirement!!!! or he should of known!! or he should of called his CPA - OR HOW ABOUT THE SALES REP SOLD HIM A SIMPLE IRA that costs $25 a month!!! Oh NO CANT DO THAT SENIOR MANAGEMENT SAID NOT TO SELL THOSE!!!! They dont pay enought !!!!! REAL ETHICAL!!!
    I can go on and on!!! Every training is about Selling and overcoming objections because if youd ont close sale on first appointment and they talk to CPA or FA you probably wont close it! I have heared reps tell clients we train the CPAs on tax shelters and CPAs are good at filing reports but dont undertsand retirment planning ! LOL!!! TELL A CPA who went to school that some guy who sold yellow page ads last month took a 2 week down and dirty class on SELLING 401ks has more TAX and retirement experience than the CPA !! HA!!!!! GET REAL... But thats all this is SELL AT ALL COSTS AT HIGHEST PRICE YOU CAN GET! OVERCHARGEing allowed!
    LONG STORY SHORT - DONT COME HERE!!! YOU WILL FEEL DIRTY IF YOUR HONEST! OR SMART!

    Advice to ManagementAdvice

    Fire the ZONE managers who encourage overcharging ! , Using higher costs fund options that dont benefit clienst but beenfit sales. who encourgage reps to sell plans knowing they will blow up ( A CPA, EA, or FA would never encourage a client to do something that may cause an IRS or DOL audit) but our maangement does because QUOATA is more important than being ethical or doing the right thing! I have been here for almost two years and now recently i feel the level of unethical sales practices and win at all cost is getting worse - YET I am sure management is only seeing sales are up! I am finally starting to realize you cant be a proffesional doing right when surrounded by USED car sales people! FIX IT! Paychex used to be a good company - you can be ethical and make sales!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. Good experience, not a place I would stay long term.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Core Sales Representative in North Reading, MA
    Current Employee - Core Sales Representative in North Reading, MA

    I have been working at Paychex full-time

    Pros

    Great outside sales experience that you can apply to careers elsewhere. Other companies target paychex sales reps to recruit.

    A lot of autonomy with outside sales jobs. Great work life balance.

    Cons

    The environment in the office is terrible. Operations people are overworked and under paid and resent sales reps as a result. Their is no teamwork between sales and ops.

    Sales management is very weak. Paychex keeps promoting good sales reps to manage teams and just because they are good at selling they are not cut out for for managing. Eventually they demote these managers back to being sales reps and repeat the process all over again.

    Paychex management has a set script or "word tracks" for every situation. And rather than treat each situation individually and be human beings they simply recite whichever script applies.

    Advice to ManagementAdvice

    Raise compensation. Stop whittling away at the compensation plan as you have been doing the past three years.

    Overhaul talent evaluation and hiring process. Hire managers who have the characteristics that make up good managers and not good sales reps.

    Stop relying on policy to dictate decisions and actually take the time and effort to make optimal decisions that best serve the company, clients and employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. This is a good 'JOB' to have but not a place to build a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Supervisor in Miami, FL
    Current Employee - Client Service Supervisor in Miami, FL

    I have been working at Paychex full-time (more than 8 years)

    Pros

    You will get paid on time

    Cons

    Management does not listen to employees, training is just to say they train, not really beneficial, benefits are OK...froze salaries and took away company match at some point. Culture is fake, most people fake smile, lots of backstabbing goes on.

    Doesn't Recommend
    No opinion of CEO
  10. 3 people found this helpful

    Your manager controls your ENTIRE experience here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Chicago, IL
    Current Employee - Sales Consultant in Chicago, IL

    I have been working at Paychex full-time (more than a year)

    Pros

    The company has a great vision, and I really wish I would have gotten to experience everything that I was sold on during the interview process. There are definitely opportunities to move up in the company, which is extremely nice especially in a sales role.

    Cons

    After reading reviews, and listening to the "Paychex Dream" that the managers sold me on during the interview process, I felt like it would make a lot of sense to give the company a shot. Unfortunately, although the company has great motives, your entire career can be negatively affected by poor management.

    The stress level is through the roof, and there is no support from management on how to make that better. Work-life balance is non-existent, and the managers don't care. The amount of work required to complete a deal (as far as leg-work in getting client information) is through the roof, and management feels that instead of using work time to submit a deal, you should do it either before or after work, equating to far above the standard 40-hour work week.

    Working here is like working for a sorority, in how management treats and handles situations. I took this job excited to work for a top company, and am left feeling like I'm back in college.

    Pay-wise is ok, but could be better. Other competitors have a much higher base salary and don't give as much of a stressful environment, making it hard not to look elsewhere.

    Advice to ManagementAdvice

    DO NO promote people to managers just because they are great sales people! I have had some of the worst experiences with management here in my life, as the only reason they were promoted is because they were successful sales people.

    Also, managers need way more training on general operations and procedures, and need to much better educate their sales reps on different changes.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. Not what it used to be...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Implementation Specialist in Milwaukee, WI
    Former Employee - Implementation Specialist in Milwaukee, WI

    I worked at Paychex full-time (more than 8 years)

    Pros

    They are obsessed with your training, and over work you, so when you go to other places, the work seems light. They pay for things like flu shots, so that's nice.

    Cons

    Promotions in mid-level branches don't exist unless someone gets fired or quits. They are obsessed with Office Morale yet rarely do anything to actually fix it. Their Corporate office is a joke. They make decisions without consulting those who are affected by them. Spend more money on Sales than they do Operations. Don't even use their OWN payroll system to process employee's pay. The Pay is not worth the work you have to do. Expect you to do the work of multiple people with little pay.

    Advice to ManagementAdvice

    Stop making decisions about daily tasks like Direct Deposit Audits that are NOT REALISTIC and actually TRY to make it easier on the employees to do their jobs. Pay the employees more that are in operations and less to Sales who get too much money for the little that they do.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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