Paychex Reviews

Updated July 31, 2015
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Paychex President and CEO Martin Mucci
Martin Mucci
50 Ratings

Pros
  • Work life balance was better than most (in 48 reviews)

  • great work/life balance, great benefits (in 54 reviews)

Cons
  • Depending on the department, there is no work/life balance (in 16 reviews)

  • Sales Reps are also very inconsiderate as they will walk around the office cursing on the phone even when you are on calls with clients (in 32 reviews)

More Pros and Cons

150 Employee Reviews

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  1. Great coworkers, terrible clients

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Payroll Specialist in Yaphank, NY
    Current Employee - Payroll Specialist in Yaphank, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Paychex full-time (Less than a year)

    Pros

    coworkers are amazing and hours are consistent

    Cons

    company is restructuring and it is awful, VERY rare overtime, expected to know a ridiculous amount of information compared to what you are paid, terrible roll out of new procedures


  2. Payroll specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Payroll Specialist in Albany, NY
    Current Employee - Senior Payroll Specialist in Albany, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    good benefits with health insurance and retirement match

    Cons

    turmoil in the branch. Only 1.5 supervisors and a part time Branch Manager. At least 60 hours of work to do in 40 hours. You never catch up because ot is not allowed. They say they are restructuring but seems more like destroying. Sad, I have been here more then 10 years and it is going downhill. Hear the same from other branches. Would never suggest to anyone I know to send in a resume.

    Advice to Management

    wake up and see this is not working


  3. Helpful (1)

    Payroll specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Payroll Specialist in Fair Lawn, NJ
    Former Employee - Senior Payroll Specialist in Fair Lawn, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Strictly benefits! Good medical & dental insurance. Also, 401k plan & stock purchase plan.

    Cons

    Typical corporate environment. The office I worked in was so poorly managed it was ridiculous. Nothing but favoritism going on. Half the office actually worked while the other half jerked around. So, if you are a hard working individual don't even waste your time here! You will wind up doing twice the amount of work to cover for all the slackers. Very poor morale in the office as well thanks to the poor management team.

    Advice to Management

    Promote employees into management that actually have some skills not because of relationships. Most importantly, hold individual employees accountable for their work or lack thereof!!!


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  5. Helpful (3)

    Major Markets CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Major Market Customer Service Representative
    Current Employee - Major Market Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Paychex full-time (More than 8 years)

    Pros

    Benefits / 401K / Time Off / Family Atmosphere in the Branches. Many supervisors and managers started lower level so they have understanding.

    Cons

    Work load! Getting burnt out with no relief in sight. Absolutely impossible to keep up and no OT offered. Very unhappy clientele and no support. Becoming a toxic environment to work in.

    Advice to Management

    Don't loose sight of what Paychex's niche was and what the representatives at the lower levels were once excited to offer....CUSTOMER SERVICE! Loosing hope quickly and so are our clients.


  6. Helpful (1)

    Can't hire fast enough

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Paychex full-time

    Pros

    Used to be that they never laid off, used to be a pleasant place to work with real heat and air conditioning, but that changed.

    Cons

    When they can't hire and train fast enough, they pile the work on you instead. You wind up doing other people's work even though each client is supposed to have a dedicated specialist. Mistakes are made when you do someone else's 70 employee payroll at 4:55 on Thursday, and then Paychex wonders why they're not getting all A's on the survey cards.

    Advice to Management

    Scrap the survey cards. Decide if you are a call center or if you can still promise a dedicated specialist. Don't offer online products that don't work.


  7. unbearable pressure daily

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Paychex full-time

    Pros

    People in the branch become a family of sorts. close knit and social. it takes a certain type of person to work at Paychex and they do a great job at hiring

    Cons

    job burn put. loowwwww pay never a second thought about doubling or tripling your dailiy work load with the expected result of finishing by five... no over time allowed

    Advice to Management

    Pay Bettet


  8. Executives need to invest in the front line

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chaska, MN
    Current Employee - Anonymous Employee in Chaska, MN
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Paychex full-time (More than 10 years)

    Pros

    Great people, growing company , financially stable , opportunities for growth, hire from within

    Cons

    Underpaid for the amount of workload. Workload continues to grow and although additional tools are provided and depts consolidated Ina an effort to create more productivity upper management has no idea that it is creating more work for the front line. Year after year the engagement surveys show that there is too much work and not enough pay and yet nothing is done. Excellent customer service is expected yet the workload is too great to be able to provide the level of service the employees desperately want to. Turnover is high due to all of this. Upper management/ executive team is completely unaware of the reality in the field. At least I hope that is the case and not that they are aware but choose to do nothing to make it better.

    Advice to Management

    Invest in the front line so that the service can be provided that john Gibson talks about.


  9. Helpful (1)

    Used to be good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Paychex full-time

    Pros

    Good benefits and a great place to learn the basics

    Cons

    Workload is unbalanced Upper management doesn't care about the front line employees Pay is extremely low for the amount of work that you do

    Advice to Management

    Connect with your front line employees and actually listen to their ideas and plight


  10. Information on District Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great opportunity if you become a true member of the team

    Cons

    Needs to truly be open for diversity

    Advice to Management

    Find ways to keep sales people


  11. Helpful (2)

    CSR

    Former Employee - Client Service Representative in Costa Mesa, CA
    Former Employee - Client Service Representative in Costa Mesa, CA
    Doesn't Recommend

    I worked at Paychex full-time (Less than a year)

    Pros

    Co-workers were really nice. Management will walk the floors offering snacks & treats: healthy and not healthy. There were a few fun activities organized that showed employee appreciation.

    Cons

    Training needs improvement. It is based more on the system; not policies & procedures. When asking for help, management will refer you to your co-workers first before coming to them. Systems are very out dated. Employees are given 65-70 base clients fresh out of training (and that's starting low according to them).

    Advice to Management

    Conduct a new hire orientation about work environment, requesting time off, etc. Reduce the client base for new hires. Focus more on training from both system and procedure aspect.



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