Paychex

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Paychex Reviews

Updated Jul 9, 2014
All Employees Current Employees Only

3.3 591 reviews

80% Approve of the CEO

Paychex President and CEO Martin Mucci

Martin Mucci

(236 ratings)

64% of employees recommend this company to a friend

Review Highlights

Pros
  • I have a great work/life balance and exceed quota just about every month(in 38 reviews)

  • Professional company, takes care of their employees, great benefits(in 48 reviews)


Cons
  • As a supervisor, I have experienced more demands lately in terms of work-life balance(in 15 reviews)

  • The working relationship between HRGs and Sales Reps is volatile at best(in 27 reviews)

104 Employee Reviews Back to all reviews
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    • Culture & Values
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    • No Opinion of CEO

     

    Confessions of a Former HRG

    Anonymous (Former Employee)

    Pros2 week initial training followed up by 1 week training after 1st 6 months on job; client training seminars; dedicated support team (payroll, benefits, 401k, safety, handbooks). Good gig for Generalists with less than 2 years exempt experience. You will learn HR from the ground up and have the opportunity to apply your knowledge to a variety of different industries--provided you have a strong/supportive Area Manager and reasonable client load.

    ConsThe working relationship between HRGs and Sales Reps is volatile at best. It's the same with all ASOs and PEOs, sales will over promise and you, the HRG, will be forced to fill in the gaps between inflated expectations vs. the reality of what you can deliver. Expect clients to expect all guidance/deliverables in 90 days since service is expensive and that's how long client needs to be retained for sales rep to earn their commissions without charge-backs. You will learn that MANY clients are on the 90 day track. ;

    Also, if you are a strong HRG, expected to be "rewarded" with 60 plus clients. This will NOT affect your salary or bonus since it's based on entire office performance. What control you do have lies in the client satisfaction surveys, but don't expect that to have much impact if you are one of the lucky few who carries the majority of the client load for your office. Not a meritocracy. Based on favoritism and politics. No rhyme or reason behind the assignment of territories. You will burn out. Maximum tenure should be 3 years. After that your skill set will become obsolete as you will spend more time putting out fires. Also no advancement opportunities internally unless you want to wait 10 yrs for an Area Mgr job to open. The "HRC" job is basically a little bit more pay (but still low compared to external market) and larger client companies. That's about it.

    Advice to Senior ManagementCompensation is below market. You'll have Office Mgrs as client contacts earning more than you do. They have a forward-thinking National HR Manager (who comes from a real professional services firm) who is supported by complacent Regional Mgrs (some have risen up ranks in company with 20 plus years in tenure--not exactly a good thing when promoting change and fresh ideas) and Area Managers equally comfortable with status quo. Don't mean to sound bitter. Just being honest here.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

     

    NA

    Anonymous Employee (Former Employee)

    ProsGood paying job in comparison to other companies

    ConsAllow employees an exit review when going through an agency.

    • Culture & Values
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    • No Opinion of CEO

     

    Turn Over City

    Territory Representative (Former Employee) Birmingham, AL

    ProsAutonomy, flexibility in schedule, very little travel it's all local

    ConsHorrible management & payroll processing by the specialists here. Crazy turn over of all staff, revolving door

    Advice to Senior ManagementCompensate better across the board so that payroll specialists will actually enjoy what they do and reps can really sell the service we tell our clients we are selling!

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
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    1 person found this helpful  

    If you are not part of the click, you will be left behind

    Core Sales Representative (Current Employee) Raleigh, NC

    ProsThe company has a great name brand, and the products work (most of the time). They are really easy on you if you do not hit your number for a few months in a row, so the job security is pretty good. If you do hit your number consistently, you get autonomy to pretty much do what you want to do.

    ConsThe organization can be very "clicky"...at least at the local level. If you do not buddy up with the leaders at the regional level, than you are overlooked, or not given preferential treatment. Top sales reps are allowed to do whatever they want, and treat others very poorly, and nothing ever happens to them. From what I know, there have been several managers that have come and gone over the years because of this. Managers are typically former successful sales reps, but that doesn't mean they know how to manage. The regional manager only comes to town every once in a while, and even then, only hangs out with the reps that are a part of the "click", which is only just a couple of them.

    Advice to Senior ManagementManagers at the local and regional level need to stop being part of "clicks". Don't let certain reps run the office. They not only run managers out, but they also make sales people (in all divisions) leave.

    Also, the annual sales conference trip needs to include a guest. To work so hard all year, and be given a free trip, only to tell your spouse they are not allowed to go is a slap in the face. It does not promote afamily environment.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

     

    Awful

    Core Sales Representative (Current Employee) Rocky Hill, CT

    ProsGreat Training, solid name in the field.

    ConsTerrible comp plan, you need to put in YEARS of service before you get the banks and CPA's to refer you.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Disapproves of CEO

     

    Needs a lot of work

    Payroll Specialist (Current Employee)

    ProsFriendly coworkers. Good place to learn strong work ethic.

    ConsHigh turnover. Extreme workload. Poor Management. Low pay. High expectations as a new hire. Excessive/Wasteful training: needs to be more hands on. You get paid based on book work that you probably had painful experiences with, within your first month of being a specialist.

    Advice to Senior ManagementPractice what you preach. Listen to your employees, your title means nothing if you can't fulfill the job well.

    No, I would not recommend this company to a friend

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    • No Opinion of CEO

     

    Payroll

    Payroll Specialist (Former Employee) Saint Petersburg, FL

    ProsGenerous time-off policy given. Good collaborative culture. Everyone helps everyone else.

    ConsCareer development and advancement opportunities are based on favoritism as opposed to proven accomplishments and review standards. Besides having experienced it first hand, I had seen many hard working peers looked over. Pay is very poor and often times subjective.

    Advice to Senior ManagementQuantifiable data and proven accomplishments should be considered when deciding advancement opportunities. Too often it is based on most liked.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Senior Management
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    • Disapproves of CEO

     

    Revenue means more than people

    Manager (Current Employee)

    ProsGood benefits and good employees

    ConsCompany appears to be more focused on increasing revenue and stock price than retaining quality employees. Keeps increasing productivity expectations while systems issues make meeting those expectations more than difficult to meet.

    Advice to Senior ManagementYou need to prove to your employees that they are worth and mean more than just a number and a means to meet your revenue/stock price goals.

    No, I would not recommend this company to a friend

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    • No Opinion of CEO

     

    Over-worked / Underpaid

    Payroll Specialist (Former Employee)

    ProsFriendly colleagues, incentives, team bonding activities, training

    ConsLow Pay, Stressful Workload, management,

    Advice to Senior ManagementBe more understanding and supportive. Don't stress too much on the numbers, focus on helping staff providing great service and accurate products to clients.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    No experienced managers to develop reps

    Retirement Plan Specialist (Former Employee) Fair Lawn, NJ

    ProsThe People are awesome, the day is extremely flexible

    ConsLack of experienced or incompetent management with no experience to develop new reps

    Advice to Senior ManagementHire people from within. There is no way a new person can bring value to new reps. It is a waste of everyones time.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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