Paychex Reviews

Updated October 15, 2014
Updated October 15, 2014
651 Reviews
3.5
651 Reviews
Rating Trends

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Paychex President and CEO Martin Mucci
Martin Mucci
279 Ratings

Review Highlights

Pros
  • I have a great work/life balance and exceed quota just about every month (in 45 reviews)

  • Professional company, takes care of their employees, great benefits (in 53 reviews)


Cons
  • As a supervisor, I have experienced more demands lately in terms of work-life balance (in 16 reviews)

  • The working relationship between HRGs and Sales Reps is volatile at best (in 29 reviews)

More Highlights

118 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Good company; poor manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Paychex full-time (more than an year)

    Pros

    Paychex was an excellent and very stable company to work for and I have a lot of respect for the top leaders.

    Cons

    Unfortunately, I had a very poor manager who could not manage her way out of paper bag. Employees are promoted from within and most of them are 18-20 year veterans, which says a lot for the company on some levels. On the other hand, there is very little regard for individuals who have strong industry experience who come in from the outside and have a different perspective. Different perspectives and innovation are not well tolerated here. Status quo is the norm of the day. They talk a good game about innovation, but don't really deliver in the end. They appear to be satisfied with being a laggard in the industry. They don't really want to be number one or two, but they have such potential if they would just apply themselves and get out of their own way. They get lost in their own bureaucratic ways and I found them resistant to change and new ways of thinking.

    Advice to ManagementAdvice

    Get out of your own way. Embrace what is different. Don't run from diversity, which makes you stronger in the end. Diverse thinking. Diverse approaches. Diverse backgrounds. Also, be careful who you promote. The can be a strong individual contributor, but some people just aren't cut out for management.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Not so great

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Payroll Specialist
    Current Employee - Senior Payroll Specialist

    I have been working at Paychex full-time (more than 3 years)

    Pros

    Great people to work with. Depending on your office you could have an awesome supervisor. Benefits are really great.

    Cons

    Training of products is late, if ever. Paychex releases new products/features well before they are ready. The online website is a glaring example of this. Constant errors and issues, this product was not ready for clients when it was released. Bad upper management decisions to keep up with competitors. Pay is lower than market.

    Advice to ManagementAdvice

    Test your products well enough before releasing them for client use. Nothing shatters a client's confidence in your company than a broken product.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great at selling job potential, but not true

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Payroll Specialist in Piscataway, NJ
    Former Employee - Senior Payroll Specialist in Piscataway, NJ

    I worked at Paychex full-time (more than 5 years)

    Pros

    Great training, never lay off people, good benefits

    Cons

    Very rigid, promotions political, cap hourly wages, increases are also capped, very limited chance for advancement, experience depends on immediate supervisor, management will always back them up regardless. Raises dependent on things outside of your control and specialists are supposed to make up fro all the blunders of other departments. They look for quantity not quality.

    Advice to ManagementAdvice

    the push for quantity greatly compromises the quality of the service. Evaluate the specialist fairly and you will reduce your turnover.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Depend on the branch. Some are great, others horrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Payroll Specialist in Houston, TX
    Former Employee - Payroll Specialist in Houston, TX

    I worked at Paychex full-time (more than 10 years)

    Pros

    Benefits. Great co workers and events.

    Cons

    Untrained Managers who do not know the product or how to guide you within the software.

    Advice to ManagementAdvice

    Stop "managing" and start doing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Nothing works at Paychex!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Providence, RI
    Former Employee - Sales Representative in Providence, RI

    I worked at Paychex full-time (more than an year)

    Pros

    The DSM's are great to work with. They are trying to change the culture but need to get rid of the old staff in order to do that.

    Cons

    Implementation screwed up every deal I sold to the point the client left and went back to original provider. The products only half work.

    Advice to ManagementAdvice

    Operations and Sales all need to be on the same team.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    It depends on which branch.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Payroll Specialist
    Current Employee - Senior Payroll Specialist

    I have been working at Paychex full-time (more than 5 years)

    Pros

    Some branches really believe in their payroll specialists. Good supervisors who are fair.Great benefits for everyone. Good payroll training.

    Cons

    Cliquish environment. If you are not favored by a supervisor, you will not get anywhere. On one hand, the company says that the payroll specialist is the frontline of the company. On the other hand, the company treats the payroll specialist as a person who does not have enough to do. The higher-ups are always thinking of something more the specialists do to upsell more services to the clients. Then the sales reps will get the credit and the commission on the sell.

    Advice to ManagementAdvice

    Stop treating the payroll specialists as if they're not very bright.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Stress Overload

    Current Employee - Payroll Specialist in Rochester, NY
    Current Employee - Payroll Specialist in Rochester, NY

    I have been working at Paychex full-time (less than an year)

    Pros

    Great training in payroll and payroll taxes

    Cons

    Pay does not match responsibility and work load, micromanaged

  9.  

    It should be a stepping stone to bigger and better things

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    I worked at Paychex full-time (more than 8 years)

    Pros

    Stability, decent benefits, some good people to work with during the time there. They have a joke that nobody ever gets fired from there. It's not true, but it does take a lot to get fired.

    Cons

    Which leads to the cons. Sometimes it takes *a lot* to get canned, just because of the size of the company and the implications they have to deal with concerning UI and other legal costs of letting people go. Some states are easier than others though, so it depends on where you are, as always.

    Advice to ManagementAdvice

    You all micromanage people you hire while telling them they're trusted and valued. It doesn't jive. Also, your software sucks.

    Recommends
    Neutral Outlook
  10. 1 person found this helpful  

    overworked, underpaid and underappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY

    I have been working at Paychex full-time (more than 3 years)

    Pros

    I'm getting paid. Not very well, but it's better than my previous jobs. The health care insurance is good.

    Cons

    We are paid too little for the amount of work we do. We keep having the tools we need for success taken away. Posting for a new position is a complete waste of time since no one hires the best person for the job. Unless you're in sales or management, you'll never go anywhere.

    Advice to ManagementAdvice

    Start figuring out how to keep your employees. My department has hemorrhaged employees in the past 6 months because management can't figure out how to retain them.

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    Inappropriate behavior of coworkers and supervisor.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Paychex

    Pros

    There is a 401K, one on one training.

    Cons

    Coworkers are very immature. They discuss personal and inappropriate matters while on the job. They do not have respect for those working around them in nearby cubicles. The supervisor was unknowledgeable; he did not know how to control his employees or communicate in an effective manor. There is a lot of disrespect both employee to supervisor and supervisor to employee.

    Advice to ManagementAdvice

    Make sure your supervisors know how to be a leader and can follow up with employees when issues arise, to make sure the issues do not continue.

    Doesn't Recommend

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