Paychex Reviews

Updated September 19, 2014
Updated September 19, 2014
627 Reviews
3.5
627 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Paychex President and CEO Martin Mucci
Martin Mucci
256 Ratings

Review Highlights

Pros
  • I have a great work/life balance and exceed quota just about every month (in 39 reviews)

  • Professional company, takes care of their employees, great benefits (in 49 reviews)


Cons
  • As a supervisor, I have experienced more demands lately in terms of work-life balance (in 15 reviews)

  • The working relationship between HRGs and Sales Reps is volatile at best (in 27 reviews)

More Highlights

186 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good Company. Cares about employee's and Clients.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Paychex

    Pros

    Great Work Life Balance. Good Pay.

    Cons

    Upper Sales management leaves a lot to be desired.

  2.  

    One of the best I have ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resource Generalist
    Former Employee - Human Resource Generalist

    I worked at Paychex full-time for more than 3 years

    Pros

    Greatest boss ever! Flexability and empowerment. Provided products and services that all companies need at a very reasonable price. Very knowledgeable & professional colleagues

    Cons

    Compensation scale is considerably under market.

    Recommends
    Approves of CEO
  3. 2 people found this helpful  

    Payroll

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Orland, GA
    Former Employee - Sales Representative in Orland, GA

    I worked at Paychex full-time

    Pros

    Family Atmosphere and feel. Work life balance was better than most

    Cons

    None that I found. Company is on its way up

    Advice to ManagementAdvice

    Continue to grow

    Recommends
    Positive Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Core Sales Representative  in  Boston, MA
    Current Employee - Core Sales Representative in Boston, MA

    I have been working at Paychex full-time for more than a year

    Pros

    Good money solid management they have recently invested heavily into online to compete with ADP and others.
    upper management focused on long term goals highly supportive of Sales staff

    Cons

    No room for advancement unless willing to relocate

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    My experience at Paychex has been a great stepping stone for my family's future.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outside Sales Representative  in  Memphis, TN
    Current Employee - Outside Sales Representative in Memphis, TN

    I have been working at Paychex full-time for more than a year

    Pros

    Excellent benefits, growth, and training. Best training I have probably ever had in my career.

    Cons

    Not discussing cons at this time. It is unprofessional.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 8 people found this helpful  

    Wonderful experience in sales at Paychex

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Core Sales Representative  in  Irving, TX
    Former Employee - Core Sales Representative in Irving, TX

    I worked at Paychex full-time for more than 3 years

    Pros

    -Definitely depends on the office, but in Irving (Dallas) the managers are hands down, amazing and very eager to help and truly want you to succeed. Plus, this office was a "mega branch" and produced 4-5 times as much as other branches, so I guess we got away with more :)
    -Flexible schedule, its outside sales.
    -Very friendly atmosphere, and peers that always help each other.
    -Great way of life if you simply do your job and work hard. Three of the coworkers on my team were working Moms and made a VERY comfortable lifestyle. If you simply hit your goals you should bring in 60-80 OTE. If you go over and beyond to hit the annual sales incentive trip, you bring in much more (stress though is at an all time high, but its worth it)!
    -Monthly celebrations when your team has a successful month
    -Great, great benefits. Medical, dental, vision, 401k.
    -Vacation is rolled over every year and adds up if its not used...woo hoo! I cashed all my vacay in when I left.
    -Managers very lenient on PTO
    -Paychex on your resume looks great

    Cons

    -If you have little to no sales experience you usually start out as a TRR (territory ready rep) and you split each sale with the designated rep for that territory. Getting half commission sucks, but after a year you learn all of the ropes and are very thankful for being promoted to manage your own territory.
    -Sales is tough in itself, but I also believe some of your success depends on the territory you are given. After becoming a full rep I started out with a few zip codes around the city, and was also given an "expansion territory" an hour and a half south of my normal zip codes. This expansion territory, along with others, was very tough to grow. Only a few sales came out of it...so thankfully after 2 years Paychex accepted that the territories far away just weren't worth the time/money/energy to manage and stuck with the general metroplex zip codes to assign.
    -Negatives. Negative sales suck SO bad. If you bring on a client and they do not process enough payrolls to be profitable to Paychex, you get negative commission. Sometimes if you are lucky, you can sweet talk the clients out of quitting early and changing their mind...BUT sometimes negatives cannot be avoided because of business partners splitting ways, other problems, etc and there is literally nothing you can do. Negatives only happen about 2-3 times a year, but no one ever wants them!
    -The only other potential con are the partners you work with. You have partners for 401k, benefits and other "add-ons" to payroll to help you win a sale. Some partners are awesome and help you close the deal (which is the goal, duh!) and some partners just. are. not. great. people. They think their business is more important than yours and don't go out of their way to make the appointments you set, but yet they hound you to take them on lunches with your CPAs (CPAs are Paychex's biggest referral source, and only Core Sales gets to call on them) and then they "take over" the appointment if you let them. You can't let this happen, and must communicate with the partners that you do feel are overpowering and tell them straight-up what you want.

    Advice to ManagementAdvice

    I loved my experience with Paychex, and I wouldn't have traded it for anything. I made a great life there, amazing friends, built my resume up so much...I only left because I was moving and would've had to start all over in sales in another office. BUT it would be so helpful if Paychex implemented residuals. Unparalleled customer service is something Paychex was founded upon, so why not reward us for keeping a client past 3 months? It's in our best interest to keep the clients because that's how I received many of my referrals, but it would be nice to get an extra incentive. Even just a small amount!

    Recommends
    Positive Outlook
    Approves of CEO
  8. 4 people found this helpful  

    Paychex Payroll Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  South Bend, IN
    Former Employee - Sales Representative in South Bend, IN

    I worked at Paychex full-time for more than 3 years

    Pros

    Great commissions. I was in an emerging territory so I was paid at 3x and had a higher base.

    Cons

    Much pressure to deliver monthly numbers, once the one month party was over the grind for the following month started which really added pressure. I was doing well so that was OK

    Advice to ManagementAdvice

    take local market conditions into goaling

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Engineer  in  Sacramento, CA
    Current Employee - Sales Engineer in Sacramento, CA

    I have been working at Paychex full-time for more than 8 years

    Pros

    Good benefits, supportive and safe culture, excellent company values and a new industry leading product.
    I've worked for Paychex for 8 years and have always been treated well. Management is focused on career development for all employees. The culture is focused on great customer service and that relates to employees as well as clients.

    Cons

    I have very little to complain about. Compensation (salary) is a little lower than I would like but who can't say that? The option of working from home offsets that quite a bit.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Sr Sales Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Paychex full-time for more than 5 years

    Pros

    Great company, Great People, Great product, and Great Service.

    Cons

    Lack of Residual Income for sales team.

    Advice to ManagementAdvice

    Insure that financial incentives are tied to company values / mission.

    Recommends
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    HRG

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - HRG
    Current Employee - HRG

    I have been working at Paychex full-time for more than 8 years

    Pros

    training, time off, stability, benefits

    Cons

    no upward mobility or professional development

    Advice to ManagementAdvice

    focus on developing talent

    Recommends
    Positive Outlook
    Approves of CEO

Worked for Paychex? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.