Paychex
3.3 of 5 586 reviews
www.paychex.com Rochester, NY 5000+ Employees

Paychex Reviews

Updated Jun 30, 2014
All Employees Current Employees Only

3.3 586 reviews

                             

80% Approve of the CEO

Paychex President and CEO Martin Mucci

Martin Mucci

(232 ratings)

64% of employees recommend this company to a friend
101 Employee Reviews Back to all reviews
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    1 person found this helpful  

    Flexible Work Environment, Compensation Leaves Something to Be Desired

    Anonymous Employee (Former Employee)

    Proswork/life balance, flexibility, abundant time off options, coworkers were great. While I was there several family situations arose and my department was excellent about getting me the time and support I needed to be able to handle them. My hours were fair, but there were many occasions where I had no choice but to stay late because there were so few of us.

    Consmanagement is inconsistent in quality, compensation lower than other places, many positions require a one year commitment before transfer or promotion. Field employees would sometimes set expectations with customers that we would not be able to fulfill.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Amazing leadership considering the size of the company.

    Client Service Representative (Current Employee)
    Phoenix, AZ

    ProsI started working as a Sales Rep and was signed on to an awesome team. They gave me all the support I wanted. After a few months, I came to the decision that I didn't want to be in sales any more, and the local management worked very hard to transfer me to operations in the same branch - where I still am today. I love it on the back side, and I loved it on the sales side too! The people are fantastic, there is a big teamwork vibe. I've worked for several other large corporations, and each branch seemed to talk down about the others. Not the case with Paychex. I even had the opportunity to personally meet the CEO in my first 2 months on the job. He came to our training class and did a Q/A session. The work/life balance is great, even as an hourly employee management is flexible if you need time off for something. They really value the people here.

    ConsThe sales jobs is challenging because it is mostly outbound; you generate your own leads. Sales has a great support system with a national telemarketing arm to help generate leads, but you get most of your money yourself. It is WORTH IT if you can keep the momentum up, but that can be hard to do. In operations, it can be frustrating dealing with customer issues, but your team will more than make up for the frustration. The pay is less than the base salary for sales, but to me it's worth it to not have a quota.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Fantastic

    Major Market Sales (Current Employee)
    Tampa, FL

    ProsBenefits, Products, People, Values and Earning potential

    ConsOutside sales, risk, cold calls

    Advice to Senior ManagementN/A

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    pleasant, very congenial place to work

    Receptionist (Former Employee)
    Virginia Beach, VA

    Prostraining on going, questions were answered without looking like you were a bother. all round good atmosphere between management and office staff.

    Consonly con for me was when was time to leave; my position was temporary

    Advice to Senior Managementkeep a working atmosphere going between management and staff.

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    Great place to work

    Anonymous Employee (Current Employee)

    ProsEverything you need to get the job done. Everyone talks to everyone!

    ConsEnterprise, some legacy products still living.

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    A phenomenal, growing company

    Manager (Current Employee)
    Rochester, NY

    ProsWith new leadership, the company has strong, inspiring goals and plans. Very employee focused.

    ConsIt's a large company with some large company challenges.

    Advice to Senior ManagementKeep up the great work.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    From Ops to Sales

    National Sales Support (Current Employee)
    Rochester, NY

    ProsThe people you work with.

    Work environment, flexibility, strong and supportive management, incentive programs, excellent PTO system, most of all the camaraderie here is amazing, sales encourages constant promotion and helps you get to management fast, major sales jobs recruit from paychex reps if you ever decide to leave the company. Everyone knows someone - the networking possibilities are endless. Full benefits day of hire - great health plans with no deductible, Cafeteria plan, matching 401k, 2 weeks paid vacation that you can borrow against if you haven't accrued it yet.

    ConsIf you work ops your advancement is limited at best, ops advancement requires years of experience within paychex for jobs which can easily be learned by an inexperienced individual, behind the ball with systems and technology inside the company and for the clients, we are the most expensive solution so price will always be a strong objection to overcome when you sell

    Advice to Senior ManagementOps management needs to be more flexible in who they hire internally and stop looking for years of experience in the company for a mere data entry position - don't hold so much esteem in your positions as they can easily be learned by someone with no experience in your product - you turn down hard working employees by unnecessarily over-qualifying your positions.

     Sales supervisors are excellent and should continue doing what they do - the support network in the sales division of this company is tremendous and because of that we can reach higher goals

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    I enjoy working here at Paychex and working with my Team members

    Operations Specialist (Current Employee)
    Rochester, NY

    ProsMy work environment is great my co-workers are team players. We help each other when needed and respect each other.

    ConsI really don't have any

    Advice to Senior Managementmy supervisor is very supportive and has an open door policy I just want that to continue

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Paychex

    Anonymous Employee (Current Employee)
    Rochester, NY

    ProsWork-Life Balance is nice. Managers value your right to have time for your personal life. Unless you seek such jobs, work ends at 5/6pm and you don't need to worry about work until the next morning. No work to do from home or anything like that.

    Opportunities are abundant. With the size of the organization, there are opportunities to go where you desire. Even if you take a job you aren't thrilled with to get in with the company, most jobs ask for a 12-18 month commitment and then you can post for promotions and other opportunities. During your commitment, you are encouraged to explore and get familiar with other roles in the organization and are encouraged to also work on your own personal development.

    Steady employment. Despite economic troubles in our country the past many years, Paychex has still grown.

    ConsPay is at market for entry level positions. Earning above market does not come until you have performed well or received promotions into other roles.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great company with an awesome culture

    IT Manager (Current Employee)
    Rochester, NY

    ProsIt is great working for a company that is growing and has a caring culture. This is a great place to work and grow. I have had great opportunities throughout my career to go into different areas. I have experienced a lot of development opportunities. The co-workers are great, best part of the job. Great ethical and caring company.

    ConsThere really isn't anything I don't like about Paychex. It is a great culture and the people are the best.

    Advice to Senior ManagementThanks to executive management for keeping the vision and communication to the team alive! It is exciting to be at Paychex.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Paychex – Why Work for Us?

Paychex, Inc. is a leading provider of payroll, human resource, and benefits outsourcing solutions for small- to medium-sized businesses. The company offers comprehensive payroll services, including payroll processing… Full Overview

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