Paycom

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Paycom Reviews

Updated Jul 6, 2014
All Employees Current Employees Only

4.1 129 reviews

89% Approve of the CEO

Paycom President Chad Richison

Chad Richison

(111 ratings)

80% of employees recommend this company to a friend

Review Highlights

Pros
  • Amazing base salary and commission structure (in 10 reviews)

  • If you put in the hard work they will definitely reward you back (in 10 reviews)


Cons
  • Work life balance at the beginning is definitely difficult (in 7 reviews)

  • I guess if you don't like hard work it could be considered a con (in 9 reviews)

More Highlights
11 Employee Reviews Back to all reviews
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    The Full | True Story

    Anonymous Employee (Current Employee)

    Pros- Compensation
    Competitive Base Salary + the "promise" of somewhat high commission percentages once you pass certain thresholds, up to and including increases in base salary

    - Training
    They spend time and effort in giving you the corporate juice. Great for the 0-1 year experience rep straight out of college or new to the sales industry but incredibly suffocating to the experienced rep, with real life sales experience. The CSO spends time with every new hire class training them personally. Again, great access to the C-Level of the company, but don't expect share knowledge. Grab your kool-aid cup and start drinking.

    Cons- Management
    After feeling somewhat "pumped up" by the rep training, again run directly by the CSO, senior management quite quickly transforms into the typical sales department management that you would find in an boiler room environment. Not only should you be expected to be micromanaged, but expect to be consumed by the pervasive atmosphere of office politics. You can forget about focusing solely on your number or reaching presidents club. You better be liked by your management or expect to be cut out of leads and accounts. Also, never expect to leave before at least 6:00PM (after getting the day started typically at 7:00am) as you will directed to stay at your desk to write hand written notes to prospects. Also expect phone calls over the weekend from your manager sharing their stress about accounts and client set-ups. The typical day consists of 2-3 hours of non stop cold-calling with a non-negotiable expectation of 3-4 appointments a day.

    - Sales Process
    There's no such thing as an easy sales process. However, given that your financial well being, i.e commissions, are dependent upon your skill in setting up and processing payroll, again expect your job to take on new "fun" dimensions in payroll processing. You as the rep are in charge of transitioning clients from payroll to payroll which can take up to weeks and months of your time, delaying your commissions in the process.
    In addition, given the "sell now - set up later" atmosphere created by senior management, reps will often feel extremely pressured into bad sells just to hit their weekly quota number (all reps operate on weekly quotas) which of course never end up setting up properly, which then in turn leads to 0 commissions and 0 quotas. What you end up with is a revolving door of reps that get terminated because they have a "0" as their sales number due to failed payroll set up processes which they were pressured into by management.

    - IPO
    After the successful IPO where the equity partners were able to line their pockets, the entire national sales department is being asked to cut back on spending in order to help the stock price. Less office celebrations for exceeding quota, less incentive to work as a team.

    - Culture
    Great at first. Everyone seems positive enough. However, after a while all reps sense the pervasive "us against them" mentality that exists throughout the entire organization. This may stem from the personality of C-Level management, as often very conservative religious views will be impressed upon all employees in the organization. Also, most managerial employees work in a constant state of fear of being terminated due to the unpredictable nature of the CEO. There are many stories of employees annoying the the wrong person and then being dismissed without severance. This hierarchy of stress of course travels all the way down to the sales representative.

    -Job Security/Vacation Policy
    Don't expect to have either when working here. As stated before, you can be termed randomly and without notice. The Vacation Policy is laughable. Using vacation days for things like funerals and hospital stays is normal. Come into work 30 minutes late due to weather? Remove 30 minutes from your accrued time. After 8 month of working, expect only about 2.5 accrued vacation days with 0 being granted upon your start date.

    Work Life Balance
    - Almost nonexistent. Your co-workers become your family. You spend most of your time with them between the 7:00am cold calling sessions and the 7:00pm payroll set-ups in the office. And the Saturday/Sunday weekend meet ups at the bosses' place to practice your cold calling scripts. This job can make you lose friends and most certainly lose touch with family members.

    Negativity
    - The company has an extreme policy against any form of negativity. You cannot criticize nor can you questions the motive or direction of the company. If you do, you can be termed, again with out notice. The idea is that positivity will some how guide you to higher sales, yet when you share difficulties in processing payroll, or closing certain accounts, you are warned against speaking out and threatened with a disciplinary write up.

    Advice to Senior ManagementI have none.

    The entire system is broken due to the pervasive problems that exist within the corporate structure.
    The company is built to make money for the equity holders, with tremendous corner-cutting every other department.

    Reps & Internal staff work in fear of termination, so no one can say anything.

    The only piece of advice I can offer is stop lying to yourselves about employee satisfaction, stop operating the corporate structure like a totalitarian state and restructure. It's the moral thing to do.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Paycom Response

    Jul 11, 2014Representative

    In response to your remarks, it is important for readers to know that all promises in regards to the sales compensation package are based on tangible percentage increases based on each rep’s ... More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Unhappy Experience

    Sales Representative (Former Employee)

    ProsCompetitive Base Salary
    Good baseline sales experience

    ConsTurnover is unbelievably bad - They lose reps left and right and don't seem to care. No job security at all.
    The PTO policy is horrible - No Work Life balance at all.
    Managers and upper management micro manage everyone

    "The Boiler Room" on steroids

    Advice to Senior ManagementUnhappy clients due to lack of knowledge from the sales rep. Create a better defined infrastructure in setting deals up.

    No, I would not recommend this company to a friend

    Paycom Response

    May 15, 2014Representative

    I am sorry to hear you had a disappointing experience while serving as a sales rep. We pride ourselves on our advanced training curriculum that each rep goes through. Training opportunities are ... More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    6 people found this helpful  

    Great pay, but high turnover and bad management

    Executive Sales Representative (Former Employee)

    ProsGreat Pay, Young Employees, Fun, Lots of growth and opportunities for management

    ConsCold calling, management is very pressured for sales and reflects their anger on employees, exec level management is not transparent in what they are doing. They were supposed to go public 3 years ago and were preparing us for that, but it never happened.

    Advice to Senior ManagementBe honest with your employees

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    8 people found this helpful  

    Good and bad all rolled up into one tortilla

    Anonymous Employee (Current Employee)

    ProsCatered lunches= $4.
    Constant Paycom cheer leading & freebies (ie: shirts, pens, etc).
    On-site gym
    Medical care= $1 (not including vision & dental).
    Company wide participation events (ie: contests, trivia, fundraising).
    Employee recognition.
    Parties.
    Company is growing and there is good job security.
    Benefits are decent & there is a 401k plan with match.
    For many departments, generally consistent hours.

    ConsLots of office politics.
    Cliques are not discouraged.
    The quality of your experience working for Paycom will depend on your department/team
    In my own team, employees with bad work ethics have been rewarded, good behaviors are overlooked.
    On the same note, rewards are often left to chance instead of merit.
    Don't expect to get most holidays off-- do expect to come in during inclement weather... or else.
    Not a lot of vacation or sick time.
    Internal growth is minimal outside of your own department, Paycom has few internal positions posted, most are for external applicants only .
    Lower level management has "training" on leadership by people inexperienced in leadership. Managers/leads don't understand what it means to be a leader as opposed to a "boss."
    The company calls itself a training company, but when 20 somethings are training on topics they have no experience with... lessons can't be taken seriously.
    Lacks diverse work force. Lots of fresh out of college, women, in their early 20s. This can make for a very "high school" atmosphere.
    No part-time positions.
    The interview process .... is just terrible on every level from tests to the interviewers being prepared.

    Advice to Senior ManagementBe consistent within the company on expectations. Don't let some departments have rampant poor work ethics while others have high standards. Set company standards for what is expected and enforce them... for example, some departments have very high punctuality standards, others allow tardiness to run rampant.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    Paycom Response

    Dec 10, 2013Representative

    We are committed to continuously evaluating our policies and procedures within our organization and embrace the opinions of each of our employees. As such, we survey our workforce each year and found ... More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    8 people found this helpful  

    unrealistic expectations, stressful environment, immature management

    Sales Representative (Former Employee)

    ProsPay can be very rewarding
    You aren't stuck in the office all day
    If you get a good manager you will continue to be motivated if you get a bad manager you will hate monday mornings

    ConsLack of support - as a sales person you have to set the appointment, close the deal, implement the technology, transition the client, train the client - you basically wear 12 hats
    12 hour workdays in sales most of the time
    They expect you to be a robot
    They treat you like a child unless you are way above quota

    Advice to Senior ManagementDon't promote people to management solely based on the fact that they were a good sales rep, please ENSURE that they will not be a petty immature brat and play favorites

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Paycom Response

    Jul 26, 2013Representative

    Your feedback is appreciated. We do ask our sales executives to help transition and train our clients because we are a customer focused company. As you pointed out, we reward our reps accordingly ... More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    8 people found this helpful  

    From a sales rep point of view...

    Sales Representative (Former Employee)

    ProsDecent products offered and a fair and reasonable price. Not sure what else I can say for pros.

    ConsPaycom was a crazy place to work. I was one of 18 reps that had three managers in our region, which got trimmed to 3 sales reps. I did well there, but seeing new people working at the desk next to mine every month was getting old. I love all the other cheerleader posts that give 5 stars and say what an awesome place it is to work. They love that Paycom cool aid!

    Advice to Senior ManagementGood luck

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    6 people found this helpful  

    Great product, great compensation, BOILER ROOM in sales

    Executive Sales Representative (Former Employee)

    ProsThe company has a great product that excels in its targeted market. The compensation is very lucrative and the total compensation (salary, commission, benefits, stock options, 401k, President's Club, etc.) is hard to beat. All aspects of the sales role are highly micro-managed. This is not a job for experienced sales professionals. If you are fresh out of college or in your first 1-3 years in the workplace, this is a great company to make great earnings and learn a tremendous amount about professional B2B sales. Warning: the work environment is a pressure cooker. Even when you are over plan you will still feel burdened for not having more deals to bring in. This lends itself to very high turnover. There are very few sales reps that have been with the company more than 2-3 years. Overall, you can make a great living for 1-3 years if you can put up with the stress; not a great place for the development of a long term career.

    ConsOverall pressure cooker in sales. Reps are highly micro-managed and there is very little career trajectory for the vast majority. New reps come in and out on a regular basis.

    Advice to Senior ManagementThe number one reason reps stay at Paycom is the compensation; however there are many other factors to reduce turnover that aren't being explored at all. Focus on developing a better work environment so that your employees feel valued and not like just a YTD number on the leader board.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    6 people found this helpful  

    Benefits and compensation are good but not really a good place to work.

    Payroll Specialist (Former Employee) Oklahoma City, OK

    Pros*Great pay
    *Year-end party
    *Special celebrations (payroll week, monthly luncheon, and holiday celebrations)
    *Promotion opportunities
    *Cheap lunch and health insurance for employee only

    Cons*Long hours at quarter end and year end
    *Heavy work load for some employees while other employees have time to socialize all day
    *Favoritism, management will choose people that they like and those people will get promoted faster and be able to do whatever they want

    Management acts like they value their employees but they really only value the employees who they are friends with and employees who make their whole life their job. Vacation and sick time really is not that good compared to other companies and you only get 5 holidays off, New Years is considered the 6th holiday paid but most people usually have to work it. Just like high school, if you are in the popular crowd you are golden and probably love working there, but if you aren't then you can work really hard and not move up or even get fired. You can move up through the different levels of payroll specialist fairly quickly but you have to take tests and if you don't take the tests you get in trouble. Also, anyone can move up to the highest level of payroll specialist as long as they pass the tests, even if they are not the best employee. Management demands that people are clocked in on time but don't seem to care if people go to get coffee or socialize once they are clocked in. Also, the managers are not always there on time themselves.

    Advice to Senior ManagementDisburse the work more evenly and if someone is overworked then find a way to remove some of their workload or move some of their clients to another specialists. Hire more specialists and lower the client load. Get a suggestion box and actually listen to your employees. Don't punish employees for being a minute late unless you are willing to punish the employees who clock in on time then spend 10 or 20 minutes getting coffee and socializing. Lead by example, if you want the employees to be clocked in at 8 on the dot then be at your desk at that time and make sure the team leaders are too. Employees get resentful when they are punished for being a minute late but see their team leader or surpervisor stroll in a few minutes late. A huge amount of employees in several departments are very unhappy and they are constantly looking for a new job, several of them are waiting to be vested in units or for the company to go public then they plan on leaving.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    Outside Sales

    OUTSIDE SALES (Former Employee)

    ProsGreat coworkers, above average base pay, decent training

    ConsBe prepared to work long hours and get micromanaged. REPORTS REPORTS REPORTS--wasted time preparing these long reports. Manager never had advice--was a good cheerleading when you were doing well, but no constructive criticism or help if you were having a down month.
    Sales reps aren't just required to sell, but see entire transition process through--company spins this as an advantage over competition because there is accountability, but it leaves less time for sales rep to hit quota & are faced with issues only a transition team would be able to answer.
    -They are experiencing major growing pains & are going downhill fast.

    Advice to Senior ManagementJust because someone is good in sales, doesn't necessarily mean they are going to be a good manager--Holly Faurot however truly cares about her employees & is a genuine, great leader

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    FIRED for background check

    Sales Representative (Former Employee) Denver, CO

    ProsRoom for growth, nice co-workers, good commission potential, good product, training was done well, i just don't know about the senior management.

    ConsGot FIRED for failing a background check one week after hire. I had a minor possession of alcohol ticket in college and a marijuana pipe conviction when I was 15 as a juvenile. In CO this is a petty offense. Give me a break HR, these are slap on the wrist crimes. People change from when they are 15. This is not the FBI. Senior management does not care about employees and would not even listen to an explanation. Sorry paycom but you missed out on a good employee. BAD senior management and corporate structure that screw you over for NO reason. Also, interview process is horrible, CANVASSING session??? horrible.

    Advice to Senior ManagementCare for your employees as individuals not numbers. Look at how people do canvassing session, not just to see they hit 3 appointments or not. Look past the numbers senior management.

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