Paycom Reviews

Updated May 19, 2015
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Paycom President Chad Richison
Chad Richison
11 Ratings

Pros
  • If you put in the hard work they will definitely reward you back (in 13 reviews)

  • That comes with being part of a rapidly growing company (in 9 reviews)

Cons
  • Work life balance at the beginning is definitely difficult (in 9 reviews)

  • I guess if you don't like hard work it could be considered a con (in 12 reviews)

More Pros and Cons

20 Employee Reviews

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  1. Helpful (7)

    No Work-Life Balance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Sales Representative in Tampa, FL
    Former Employee - Executive Sales Representative in Tampa, FL

    I worked at Paycom full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Good Pay, Great Benefits and perks. Jeff York is a great VP of Sales! Great commission structure.

    Cons

    You are worked to the bone, high pressure both on you, and on your clients. The Sales Managers really differ from one to the next, I had a one that was a total work-a-holic, and expected the same. When you are doing well this is a great place, but if not it's extremely stressful. If you need outside sales experience you can get it here, but not a place for established sales people. The people that work for this organization are also very superficial, and are not very friendly. Also seems like management has no trust, they need to track every minute of your day. You are forced to come in before and after all appointments, no flexibility at all. Be prepared to never leave work behind, constant phone calls and texts from management late night and on the weekends. Can't have time off if you aren't 100% of plan. Can only be promoted if you are wiling to relocate.

    Advice to Management

    Give your reps more room to breathe, no need to track every minute of the day. Let your employees have time off, without guilt.

    Paycom Response

    Jun 11, 2015 – Representative

    Our commission structure is great and for that reason, we do have lofty expectations for our sales reps. Work-life balance is important to us. We strive to reach a cohesive relationship with ... More


  2. Helpful (5)

    Read this if you are considering working for Paycom

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Relationship Manager in Los Angeles, CA
    Former Employee - Client Relationship Manager in Los Angeles, CA

    I worked at Paycom (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Value training Career advancement opportunities Opportunity to make 100,000+ in 1st year

    Cons

    Astonishingly poor low level management - lack of professionalism and the level of immaturity in this corporate setting was truly incomprehensible Micro-managing seems to be the required style No work life balance Poor corporate culture Lack of trust in employees No room for out of the box thinking - there is the Paycom way or no way at all

    Advice to Management

    Consider trusting your employees. Consider training low level managers better. What I experienced as it relates to the office management was astonishing. What an embarrassment she was for Paycom. Based on her conduct I feel training on the importance of respect for others, collaborative work environment, creating and promoting good office culture, and the essentials of professionalism - reminding them that their conduct is a reflection of Paycom as a whole is absolutely required. Also, very important, the Micro-management style of Paycom is a boon for turnover.

    Paycom Response

    May 20, 2015 – Representative

    We haven’t ever lost a Client Relations Manager (CRR) and the last CRR to leave that office was over a year ago. We do, however, place major emphasis on manager training and take this feedback ... More


  3. Helpful (2)

    Paycom Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Paycom full-time

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Training program, good work environment, perks such as lunches and gym, friendly employees

    Cons

    Very overwhelming, overtime expected during peak times, always adding new technology so it can be very hard to stay knowledgable on products

    Advice to Management

    Really ensure the employees know what they're doing and feel confident about it. Don't expect so much so soon.

    Paycom Response

    May 4, 2015 – Representative

    As an organization, we value our current and former employees’ feedback. Our product certification and recertification courses were created to make specialists knowledgeable in all of our product ... More


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  5. Helpful (7)

    Paycom has great potential with little substance to back it up.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Paycom

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Inexpensive health insurance The people Training (initial)

    Cons

    Generally speaking, Paycom does not hire software professionals, and, in some cases professionals at all. I come with numerous years of experience and I know a great product when I see it. Our software is beautiful and on the rise. However, Paycom has done a terrible job at tackling the growth effectively. Specialist are over worked and stretched too thin, the training specialists should really be called the "set up and leave specialists" , the sales team is idolized as Gods, and the client relations department is the red headed step child that gets to deal with an angry client\ incompetent or undertrained team members, for years. As a client rep, you are not paid on retention. Your salary is a laughable tiered structure starting at 45k ( average in software is 85k) Then, you will work until 11 at night at least 3 nights a week, solving issues for your clients, and answering numerous emails to help keep your team a float. We get told that we are "the angels" of Paycom, saving and maintaining multi millions of business, yet you are paid like an entry level cold caller. As a newer department, growing pains happen. This isn't growing pains, this is an issue with structural integrity.

    Advice to Management

    In short, software is difficult, not every one gets it. Please stop hiring pretty faces with little to no REAL experience. As product grows and continues to develop, compensate your employees accordingly. Offer a legitimate structure for growth and stop making excuses. Your employees need to see an action plan for change. I hear the rumbling from colleagues and I am not even close to being the most upset/dissatisfied.

    Paycom Response

    Mar 24, 2015 – Representative

    Technology and our people are cornerstones of our organization. We take great pride in the high-quality individuals we hire and that is reflective in the growth of our company. In addition to the ... More


  6. Helpful (15)

    Sales Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative
    Current Employee - Sales Representative

    I have been working at Paycom full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Pay. This really is the only thing the position has going for it. And that's if you can learn the business, have success in selling, and have a lot of luck. If you really give it your best shot, you will probably make a decent amount of money.

    Cons

    This is a strong word of advice/caution for people with families. The work/life balance is horrible. In my interviews, I was told the job is 7:30 to 5:00 in most offices with a one hour lunch break. You must not expect this to be true. I would say the company is border line deceitful about how much it will truly require of you to maintain your work load in this position. There is truly no possible way for you to keep up with everything in this position with normal work hours but they certainly don't tell you that in your interviews. Also, you are made to feel terrible and like a constant failure until you put in more hours. It is extremely wrong and unhealthy to do this to people. I left a good job because I was recruited for this position. In theory, this job really did seem like a fantastic choice. Now this job feels like my nightmare because it has taken away so much time from my spouse and children. It was strongly suggested to me by upper management to rearrange my personal time with my spouse and kids just so that I could work more. This job is terrible for families especially if you value your family over money. The only thing upper management seems to value is money. People in my position at my particular office are not looked at as valued human beings but rather work horses for more money. It's a sick environment in that aspect. I cannot speak for other offices or management as a whole since this my personal experience within my office. If you are a young single person, this job would be great. You will still have no life, but at least you won't be forced to cut down your own spouse and children for the "good of the company."

    Advice to Management

    You should be up front with people that are interviewing for the sales rep positions about what will be required of them. You hurting young families by making this seem like a relatively "normal" 8 to 5 job with a lunch. Hard work is fine. But not at the loss of sleep, time to eat, and time to spend with family. Your managers you are hiring need some sort of accountability for what they are saying to their employees or how they are actually managing their people. In my case, there is no management...just filling us with fear that we will all lose our jobs if we don't "figure it out." Your managers should never be able to get away with telling people to spend less time with their children so they can work more. There should absolutely be correction for that, and there should be a safe place employees can go to report things like this about their management without fear of losing their jobs. I would think that if you give more kindness, more time off, and not just use fear tactics on people, that your company would thrive even more. People would be happier, actually enjoy their job, and be more loyal and hardworking for a company that treats them with respect. I want to love this job. In theory I could love this job. But I was strongly asked to spend less time with my family to work more. How am I supposed to just deal with that. I'm already working from about 6:00am to 5:30pm and then work more in the evening and working some on weekends.

    Paycom Response

    Feb 23, 2015 – Representative

    Thank you for bringing this to our attention. We understand and appreciate the need for work/life balance and just like any career; the balance is more easily attained with experience. We pride ... More


  7. Helpful (3)

    It's ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Paycom Specialist in Oklahoma City, OK
    Former Employee - Paycom Specialist in Oklahoma City, OK

    I worked at Paycom full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The company is growing so I am sure there is opportunity for growth if you can get ahead of the 100 people more tenured in front of you.

    Cons

    Work-Life Balance: this company believe in burning you out quickly. If you can make through a year (specifically the end of the year) you can work harder and get ready for the end of the next year. the company is understaffed and underpaid for anyone lower than a supervisor level.

    Advice to Management

    Promote more people who deserve it and quit playing large corp politics mixed with small family politics of hiring friends of the bosses.

    Paycom Response

    Dec 5, 2014 – Representative

    We are sorry to hear you were not pleased during your time at Paycom. As one of the nation's fastest-growing companies, we are always looking for ways to improve and continue to look for talented ... More


  8. Helpful (20)

    Terrible Environment...Untrue Reviews

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative
    Former Employee - Sales Representative

    I worked at Paycom full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Training and Salary: Training is quite extensive, yet in regard to applicable substance (applying the sales methodology in the field) its doesn't translate well to real life situations. Yet, when as a sales representative, you fall into the situations when the deal is easy to close (very rare), the amount of commission you can make is competitive to other payroll companies. However, the base salary is still 5 figures below what your going to get at the bigger competitors.

    Cons

    Culture, Management, Job Security: Overall, this is a company that is lacking in each of these to the increasing detriment of all sales representatives. It's confusing because since the company has gone public, and is increasingly flush with cash, there still is a supreme lack attention paid to issues. It might start with management since the majority of senior positions are filled with young 20 somethings that only have a year or 2 years of sales experience! This created several situations where sales representatives in my region either blatantly disregarded instructions from management due to their lack of knowledge and sales skills or management adopted draconian measures to keep track of sales representatives effectively destroying any sense of freedom to run, close, and process sales. When it comes to culture, its a boiler room and don't let the interviewer tell you other wise. You have to perform or you will be sliced extremely quickly. Again, commissions are great when you do but this is a doubled-edged sword as even if you are at or exceeding your quota, you are forever asked "what you got next?" - Weekly Quotas/Sell or get fired. At the end of the day your quota does not matter, presidents club or otherwise. This has only gotten worse as the quarterly earnings reports that the company has to file are opportunities for C-Level staff to cut office spending on team contests and drive sales teams to work 13hr days to squeeze out more revenue to impress the stock holders. Again, you will be cut indiscriminately if you are seen as not abiding by this team mentality. Also, there are christian attitudes impressed significantly upon the entire company. Often time the national sales call which are weekly, will intertwine sales success with prayers from senior management. Its extremely uncomfortable and I believe illegal. Job Security, because of the above reasons, is always a guessing game. Not only can you be terminated for lack of continual performance, but you can be terminated for a "bad attitude". I've see reps dismissed instantly for "bumming the office out". Tough days in the job are in abundance, but you are not allowed to share those struggles. Between the months long payroll setups - customers terminating their payment before commission is paid - Paycom charging your commission back because a customers termed before the 6 month mark - working on during black out holiday months (November / December)..etc. there will be many tough days. This also goes the same for office politics. You have to be liked, in a personal sense (non-professional) by your direct supervisor or you will be first on the block. Again, I've seen representatives in my region perform well through out the year, and the in first down month they have had, their supervisor PIPs them and terminates them the proceeding month. And this was in the case of a representative exceeding quota up until that time. Advice to Potential New Hires: Apply to either Workday, ADP, ZenPayroll, Paylocity....etc. Any of these will have Better Pay, Better Work Life Balance, and slightly better management.

    Advice to Management

    Stop having team members write your own glassdoor reviews. This is suppose to be a neutral forum for potential new hires to assess if the company can be a fit for them. Learn that the annual surveys you run are not a reflection of the actual dissatisfaction stewing inside the organization. Staff and employees are afraid of voicing their real opinions in fear of instant termination.


  9. Helpful (12)

    Poor leadership and write their own company reviews

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative
    Current Employee - Sales Representative

    I have been working at Paycom full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The pay and benefits are great. If you have the perfect storm, you will be well compensated in commission.

    Cons

    The company has no listed values or moral conduct. They promote based on achievement which is great, until you get the job and realize that your achievement is based on your territory. They do not review the territories and just assign them, therefore you can get into a tricky situation if you get a rough territory and a manager who is unwilling to listen to your concerns. They have no way of standardizing metrics, so you will be selling a territory of 5 zip codes against someone who has a whole state and you will be held to the same standards. They are very old school in their management tactics and use verbal threats and write ups as motivation.

    Advice to Management

    Invest in your leadership. Do a Six Sigma training so that leaders understand realistic metrics and set good expectations. Set a moral code for your company.

    Paycom Response

    Oct 10, 2014 – Representative

    Thank you for pointing out the positives in the pay and benefits. We are sorry to hear you feel the way you do, but we want you and others to know that we do review territories. We divide ... More


  10. Helpful (19)

    Whoever says Paycom does not require ENDLESS work hours... they're lying

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative
    Former Employee - Sales Representative

    I worked at Paycom full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Hands down, this is a company in which you can make GREAT money, especially as a recent college grad (as they tend to hire). Unheard of starting base, with no experience (50k) and you make 10% of every sale you make. Also, additional bonuses for starting on time (2%). They also give you car allowance (that is supposed to cover wear and tear, insurance, and gas) which I believe is $500/month. Cell phone allowance= $25/month... really low, but they pay you so high elsewhere that this can be overseen. $1 health insurance (with no dependents) Again, the pros of working for this company is all monetary. They're sales training is amazing! My core foundation of understanding sales and the sales process has been thanks to Paycom. This, is something that no one can take away from them. When you first begin the position you have 2 weeks of non-stop training in the office (with your national training class via conference and WebEx meetings) They will focus more on product in those 2 weeks and some people have even gotten fired during this phase if they are not picking up the system quickly enough. They then they fly you out to corporate headquarters for another week of sales training. (to say we started out as about 16 people in my training class in 2012 and now there are only 2 who are still currently working there still... turn over is that bad. If you make it past your first year, you tend to be labeled as one of the rookies in your office).

    Cons

    Where to begin!!!!! First of all, they hire recent college graduates because, frankly, they don't know any better. They sell you on all the money that you will be making, but rest assure there is NO work/life balance with this position. I was not a rep who did not do well... on the contrary, I was the top rep in my office the entire time I was there. I clearly had the work ethic and drive, but there comes a point where you realize money is not everything. I was miserable and that misery affected my personal relationships with my friends, significant other, and family. To me, there is no career that is worth sacrificing all of those things. As a sales rep, you are not only expected to sell, but also IMPLEMENT (meaning endless amounts of tax packets that you have deadlines in which you need to send to the Setup Team) but you are also expected to TRAIN and be on-hand to run their first payroll. Selling, is the easiest part, the most difficult and time-consuming aspect of your position will be doing this. I can safely say that I have stayed in the office till 10pm or with my clients, training and setting up, until that time. You are also expected to be in the office at 7:30am! You can also sell a new business, but if you do not stick around to start it (run their first payroll with them), then you do not get your commission. The person who ultimately gets the commission is the one who is there to hit 'submit' for the first time. And if your client leaves within 6 months, they can take that commission away from you. Also, while you are implementing and training, you are expected to still sell and set 7 NEW APPOINTMENTS every week out of a list of approximately 100-120 businesses they give you. You must call on these businesses TWICE a week... same people, same companies,same lines you try to give them all the time. So you can imagine, with time, appointments lessen. The reason they are able to pay those 50k base is because you essentially are doing about 3 peoples jobs. Their Time off policies are also terrible: 5 vacation 5 sick They also have blackout months, which you cannot request any time off whatsoever. And even though they only give you a measly 5 vacation days, it is still frowned upon to take all of your time off. You would think with how much they overworked you, they would give you more time to destress.

    Paycom Response

    Sep 16, 2014 – Representative

    While we appreciate your review it is disheartening to hear you feel so negatively in regards to career that you pointed out has many amazing perks including pay and training. We strive for a ... More


  11. Helpful (4)

    Good company to start with, not a company to grow with

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tax Specialist in Oklahoma City, OK
    Former Employee - Tax Specialist in Oklahoma City, OK

    I worked at Paycom full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good people Entertaining corporate culture Growing company Pretty cool year end party

    Cons

    - Horrible pay unless you are in sales - Politics not what you know but who you know - Raises every year were very low unless you are in sales - Not a company to have a future with, go work there for 2 maybe 3 years and start looking for something else. I switched to the oil field and I am really happy now. - Company doesn't care about their the best employees unless you are in sales. - you can't say anything bad about the company they like to hire employees who will blindly follow management.

    Advice to Management

    - Take care of your the best employees and pay themy based on their knowledge not "national average."

    Paycom Response

    Sep 8, 2014 – Representative

    We value your feedback just as much as we value our current employees and believe that no matter what department you are in the impact you have on Paycom’s success is significant. Paycom’s management ... More



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