Pearson

  www.pearson.com
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Pearson Reviews

Updated Jul 26, 2014
All Employees Current Employees Only

3.3 744 reviews

57% Approve of the CEO

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John Fallon

(143 ratings)

61% of employees recommend this company to a friend

Review Highlights

Pros
  • Usually a great work-life balance if you're in Production or Media (in 60 reviews)

  • Almost all of my colleagues with families work from home twice a week (in 30 reviews)


Cons
  • Lack of transparency between upper management & finance with the feet on the street (in 32 reviews)

  • IT development teams and operations tend to work long hours (in 25 reviews)

More Highlights
210 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    Love My Coworkers, Hate The Company

    Test Administrator (Current Employee)

    ProsFlexible, part time hours, great coworkers. Often great customers. Able to make a difference in people's lives with compassion and humor to soothe their nerves and bolster their courage.

    ConsNo lunch breaks. No lunch room, microwaves, coffee makers, hot plates, vending allowed. Some centers have proctor desks electronically monitored and recorded.
    Constant change to rules, processes.
    Lots of turnover.
    Previous employee recognition award system in "revamp" mode and essentially defunct.
    Cheap, cheap, cheap raises for the work done..this is a "professional" testing environment but essentially it is retail service and anyone who has worked in that industry knows how taxing it can be. There is little acknowledgement for the sheer effort it can be to smile at a difficult customer calling you every name in the book for asking him to adhere to the client's rules, and if there is no manager working the shift your only option is to call someone about the situation. Additionally raises are across the board so new hires start far at higher wages than tenured, experienced employees. Managers paid slightly above workers and expected to process reports either during infrequent down time at work or at home off the clock.

    Advice to Senior ManagementWork a week in the testing centers to get an idea of the true dedication all test center employees have.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

    4 people found this helpful  

    Pearson Transformation

    Anonymous Employee (Current Employee)

    ProsPearson is undergoing a much-needed transformation to redefine it's vision and markets. It is a bold (and risky) move that impacts all lines of business. This is no small endeavor, and if successful, can position the company towards new lines of profitability, reach, and sustainability.

    ConsPearson has decades of legacy systems and legacy thinking to overcome. A change of this magnitude requires strong, swift, and innovative leadership, that must create conditions that enable its employees to do the kinds of experimentation and disruptive innovation necessary to create these new paths. The current leadership is too entrenched in legacy thinking and management style, focused more on strategy rather than culture, and too slow to react.

    Advice to Senior ManagementWholesale change of this magnitude is slow, painful, and only as effective as the lowest common denominator. Consider creating an "innovation factory" within, allowing selected talent to be unencumbered by current constraints and develop new ways of working and producing.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Decent place but a little abusive

    Anonymous Employee (Current Employee)

    Prosnice office, great location. flexible work situation.

    Consteams can seem to be working as enemies, rather than all working together towards a common goal.
    I also think they are way overstaffed and as a result, things take longer than I think they should. Meetings are costly and time consuming with too many attendees.

    Advice to Senior ManagementFoster an environment of collaboration and teamwork rather than adversarial and scapegoating of teams or individuals.

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    • Culture & Values
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    • Senior Management
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    • No Opinion of CEO

     

    Used to be great

    Anonymous Employee (Current Employee)

    ProsLong term employment not out of the question great health dental and eye benefits. Great location good people to work with. employee stock purchase plan lots of vacation time.

    ConsNot a lot of opportunity for advancement. Low wages, very top heavy with management. Lots of churn with contract labor force dominating labor force. Training is non existent, general bad attitudes from upper level managers.

    Advice to Senior ManagementLot a very fun place to work. sourced from top down.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • No Opinion of CEO

    3 people found this helpful  

    Nice place to work, but poor moral

    Anonymous Employee (Current Employee) Upper Saddle River, NJ

    ProsGreat time flexibility with work-life issues and overall benefit package. Many talented, professional staff members to learn from.

    ConsToo many reorganizations have created a negative work environment. Employees seem to have little confidence with current corporate direction.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Tired, but hopeful

    Anonymous Employee (Current Employee)

    ProsUndergoing significant change to become a unified "One Pearson", rather than separate and unique acquisitions, syncing people, responsibilities, systems, etc,. Long-over due and exciting future state ahead. Really good benefits. Some really good people.

    ConsChange is painful, lots of turmoil, fear, frustration, job losses, job changes; concerns that some of the changes made are not actually aligning with the goals or the middle managers are not connected enough to be able to help employees see to the other side.

    Advice to Senior ManagementImprove communication through mgmt to all employees, give real context to communication to make it meaningful; focus on the culture to make sure it is aligning with the values.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Senior Management
    • Comp & Benefits
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    • No Opinion of CEO

    1 person found this helpful  

    Good pay, but lacking strong company culture

    Anonymous Employee (Former Employee)

    ProsThe salary was on the higher end for my position, and I received a good amount of vacation time considering the fact that I was a first year employee (15 days vacation I believe it was).

    ConsVery corporate. There was a lot of red tape and political issues to hurdle at times. The office was relatively sterile, and there wasn't much in the way of company culture. My boss also did not have a lot of respect for the employees she managed, and I often questioned her level of expertise.

    Advice to Senior ManagementBecome more forward-thinking. Pearson obviously needs to become more of a digital company than a book publisher, but many of the old publishing processes/mindsets are still in place.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Going down hill

    Customer Service Representative (Former Employee) Hadley, MA

    ProsDecent benefits and some opportunity for growth within the company

    ConsLousy supervisors, terrible raises, and hours or work kept getting worse and worse.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Technical Support Analyst experience at PowerSchool

    Technical Analyst (Former Employee) Rancho Cordova, CA

    ProsFantastic benefits (Health, Vision, Dental, 401k, etc. start on your first day of employment) for full time employees.

    Bonuses (monetary) are handed out to contributing team members when a major project is successfully completed.

    Most of the unit managers are receptive toward employee input with regard to making things (e.g.
    procedures, technical processes) better and/or more efficient. Most are willing to take the time to listen and implement changes if it's beneficial and cost effective.

    Pearson's PowerSchool office location in Rancho Cordova, CA is located in a LEED certified building and is
    located in a beautiful business park. Office break room has free unlimited Peet's coffee and sodas, a pool
    table, ping-pong table and big screen TV with game consoles. Really one of the most beautiful offices I've ever worked in.

    Work-life balance does indeed exist here and some management either encourage you to take time off or give you little resistance when requesting time off.

    Worked with some incredibly smart and talented team members. Most are willing to help you anyway they can.

    ConsPearson, as a whole is going through some major consolidation on a global scale. Pearson is transforming itself into "THE" global education company. The company as a whole seems to be making an attempt to streamline every business unit from the top down.

    Some PowerSchool business units, for instance the sales unit is being re-located to Texas. Other business units are following suit or simply being renamed and given new directors.

    Turn-over seems to be relatively high with respect to the customer support unit of PowerSchool. Causes issues when a new version of PowerSchool comes out ever few months as there are few 2nd and 3rd level technical support analysts/engineers with experience to handle major issues. PowerSchool customer satisfaction has been taking a hit when issues are left pending for a long time due to lack of resources.

    Quality Assurance, with respect to the development unit has seemingly taken a hit recently. New PowerSchool releases seem to be plagued with issues and has effected the customer base some much that some long time customers are moving over to the competition.

    There's a reason why there's free Peet's coffee and sodas. Depending on the unit you work for, you're going to busy, very busy.

    Advice to Senior ManagementYour losing customers due to consistently buggy PowerSchool releases. Get QA back on track and life will be good.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    7 people found this helpful  

    Industry in turmoil; short-sighted emphasis on profit over quality of materials.

    Editor (Former Employee)

    ProsIntelligent, hard-working colleagues and excellent benefits. Many people care about quality and working in partnership with authors and customers, but the institutional emphases have shifted markedly to short-term profitability-- often at the expense of long-standing author/publisher relationships. This situation is an industry trend and not a Pearson-specific issue, per se.

    ConsRegular, very poorly planned and executed reorganizations-- some seemingly driven by individual managers' desires to "manage up" with little thought to repercussions and long-term feasibility. So many built-in inefficiencies due to poorly thought through, top-down shifts where all key players are not brought to the table. While the latest top-down reorg (ongoing through 2013) trimmed a lot of top-line dead wood and sycophantic non-performers, the current CEO is giving short-shrift to North American higher ed in favor of the opportunities to build for-profit schools (using Pearson materials) in the developing world. Fewer people are working harder and harder with poor recognition, generally.

    Advice to Senior ManagementIn such a stressful environment-- the college textbook market is undergoing major change as is higher ed, generally-- remember that small things matter: acknowledgement of hard work, entertaining staff (that's EVERYONE, not just specific players) on the company dime (even if we're talking pizza and a chat with management on any given Friday). Transparency is necessary: people need to understand how they fit into long-term plans.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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