Peet's
3.3 of 5 111 reviews
www.peets.com Emeryville, CA 5000+ Employees

Peet's Reviews

Updated Dec 17, 2013
Peet's – US – “really good coffee”

All Employees Current Employees Only

3.3 111 reviews

                             

75% Approve of the CEO

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Dave Burwick

(4 ratings)

64% of employees recommend this company to a friend
20 Employee Reviews Back to all reviews
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2 people found this helpful  

Company lacks role accountability so mid-level management stays too deep into the day to day

Anonymous Employee (Former Employee)
Emeryville, CA

I worked at Peet's

ProsGood work life balance
Good coffee

ConsNo accountability
Firefighting is rewarded instead of root cause closure
Lack of direction from mid-level management
Communication seems to be on a "need to know" basis (usually after the fact)
Seem content with "maintaining" the company instead of growing

Advice to Senior ManagementPut a strategy together and work as a team
Use the proper escalation and role guidelines your L&D group developed
Consider leveraging your systems to grow instead of maintain

No, I would not recommend this company to a friend

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3 people found this helpful  

Peet's

District Manager (Current Employee)
Emeryville, CA

I have been working at Peet's

ProsLocated in the bay area makes it the ideal place to work for those living in the bay area. Free coffee and drinks every shift that you work.

ConsTurn over at all levels of manamnet is like a revolving door. People are promoted for reasons i don't understand. Need to get some consistent managmnet.

Advice to Senior ManagementBase promotions on competence not who can brown=nose the best. Training is weak, needs to be updated. Support cebter doesn't care about the field

No, I would not recommend this company to a friend

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great product - filthy stores and bad barista attitude

Store Manager (Former Employee)
Portland, OR

I worked at Peet's

Prosquality coffee & tea products - excellent knowledge on product by staff
staff gets a lot of education about coffee/roasting, tea, brewing.
still creates drinks by hand - not automated machines - training department very dedicated.

ConsStores mostly filthy - one I came into had mold all over walls & rats everywhere & the senior management knew about this & never did anything about it.
Little to no room for advancement - and managment & assistants graded on being "favorites" and not by financial results , hard work or management skillls.
Very unorganized w/ lack of communication & leadership on DM level and above.large workload for management team with a lot of uneccessary paperwork.
Lack of management presence and higher management presence creates a cliquish and non productive barista environment - I've seen many baristas ignore customers they didn't like and "refuse" to do cleaning tasks.

Advice to Senior Managementgo visit your stores outside of California, I think you'd be appalled at the lack of organization, accountability, cleanliness & standards by most, but not all management.
you have a great product - focus on spreading the word & more stores on the product - but don't worry about a ton of expensive machines or all the extraneous garbage of packaged food. Hold DMs accountable & audit them in stores.

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2 people found this helpful  

Don't let the image fool you...it's big business with big business issues

Corporate Office (Current Employee)
Emeryville, CA

I have been working at Peet's

ProsThe benefits are pretty good if you are single. It's a casual work environment for dress. Free coffee, tea, espresso...there are many good people who work here and who try very hard to do what sometimes feels impossible. I have a lot of admiration for many of the people I work with.

ConsBenefits if you want anything besides the basics are pretty expensive. There is inconsistency in expectaions from department to department...in otherwords, the management does not work from a cohesive guideline of expectations. You are always working under tight deadlines and with a large workload. This isn't from the economy now, this goes back as far as I have been with the company...the attitude is prove you can't do it and any responsible employee is going to push temselves to accomplish the goal because they want to please the customer, want to support thier co-workers and respect the company. But waiting until people are burnt out or things start breaking is not the time to make a decision about resources.

Advice to Senior ManagementBe more consistent. Lead from the top down. Actually follow the "Mission, Vision, Guiding Principles and Values" that are supposed to be the core of what holds us apart and what binds us together.

No, I would not recommend this company to a friend

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Ask a lot from employees and give little positive encouragment.

Anonymous Employee (Current Employee)

I have been working at Peet's

Prosdecent health insurance, but it is costly. learn to make decent espresso drinks.

Consweak management. looking always towards $$ made in store. Always cutting back on services to customers to make more money. High turnover in employees. Have had 4 managers in 3 1/2 years, and am about to get another one. Very low increase in hourly wage. My store was very dirty. Manager did not seem to care unless district manager made comments.

Advice to Senior ManagementChoose better more qualified managers for districts and stores who care about customers and employees. Having managers and district managers work in one of the stores as a barista, where for a minimum of 1 month, would give them a better idea on how the store should run. Always pushing to make more money but cutting back on service to customer is not right. Always pushing for speed in service rather than quality of products is ridiculous. Cutting back on staff to save money is wrong. You cannot have a quality product if the store is understaffed. Also the "secret shopper" is ridiculous. Shouldn't all customers be treated as a secret shopper??? Also scheduling staff to close and open the next day is ridiculous. I believe there is a California law requiring a minimum of 8 hours between shifts.

No, I would not recommend this company to a friend

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6 people found this helpful  

Hoping someone important reads this

Manager (Current Employee)

I have been working at Peet's

Pros-Products that are truly great, so they can be sincerely sold
-A rich culture and and history
-Coffee and Tea Buyers who are the best in the industry
-Teams that do there best despite the constant and inconsistent changes
-Sustainably Focused

Cons-Constant policy changes with skewed reasons for the change. Even stores that "pilot" changes, don't actually endorse the changes. (But are given credit for making it happen during rollouts).
-Despite generous vacation, try being allowed to take it! It's always a blackout day, or a condition that cannot be met.
-Departments send conflicting messaging.
-No work-life balance. California managers are hourly, but the work load is so heavy that all of them are forced to work secretly during lunch or after hours.
-Labor hours don't allow for all work to be completed.
-Perception on store level that Home Office has a better work life (doing television shows, free flu shots even though they don't work with the public, BBQ's in the parking lot bragged about on the company's web portal, getting to wear blue jeans, leaving FB messages while everyone else is trying to manage Speed of Service, upper management coming into stores and "sharing" about getting autographs from a commissioned artist during a special lunch for Home Office staff.)
-Fear driven motivation. Don't make sales, regardless of situations (like Furlough Fridays), and you will be reminded that you can be replaced. (But your probably safe...check Craigslist for manager positions in California.)
-Managers are required to "write up" a staff person caught not asking one of the ten things they must say to each customer. Managers must choose to risk this, or sound like walking into the bank and being asked if want a loan, a new account, and a credit card before the close.

Advice to Senior ManagementPlease remember our culture and where we came from! Please take us back to our authenticity! Read the feedback forum where time and time again, customers tell you that staff do not seem happy anymore. Don't you want us to be one of the Most Loved Companies to Work For instead of having the most job postings on Craigslist? Bring back the Gallup Poll...we know you are just hiding from what the results would be.
Our only saving grace is the great product we sell and the great teams we have in our stores. If I didn't have these, I'd fly. On a regular day, serving our customers is worth coming in for. Jumping through hoops with our "no one is available at this time" IT department, having no labor budget for unbudgeted mandatory store meetings, and having to work off the clock as a California manager because of the work load vs. labor is nuts. A deadline to train each staff person and have them sign off on new products, review their labor hours from last week and sign off, and have them make you a pumpkin spice latte WHILE helping customers means having to work off the clock to get it done right (as in BOH). Most product training, to be done right, needs to be done BOH. The results will pay for the extra labor. And inspire...speaking of...
This is our "Inspire" year, so please make conditions fair and FUN for even the lowest newbie stock closer. Our great coffee buyer started as one, look at the pool of people who could be our incredible future if you so some compassion for what amounts to terrible working conditions. It was not always this way. Why have you decided it needs to be now? Are you this detached?
It's not fun anymore. But its not too late. Be brave, and ask some staff in your stores if it's stressful and if there managers seem stressed. This should not be a stressful job unless one is in a failing store. And I come from a store that continues to be applauded for its success, and this stress only used to happen during holidays. (Please don't make us stay open on Christmas, taking away Thanksgiving was the most rotten things to happen. You should all work in a store on those days and be paid minimum wage. It's not a quality of life.)

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Working for Peet's gets worse every year!

Coffee Monkey (Current Employee)

I have been working at Peet's

Pros- Free coffee
- Tips
- Great product
- Awesome and loyal customers
- A feeling that what we're doing is important

ConsPeet's is becoming more like Starbucks every month. Raising prices, focusing less and less on product quality and more on fad drinks, and for god's sake a reach-in cooler? What's next, breakfast sandwiches and warming ovens?

Shift leads are no longer given anything close to full time. If anything, they are given 20 - 27 hours a week and have to call other stores for shifts just to make ends meet.

This company used to be about coffee quality and making sure that every drink was made to exacting standards. Now the focus is all about speed of service and upselling pastries. There is now an appallingly punitive zero-tolerance "point accrual" system of discipline that, over time, will ensure that everyone currently working for the company will be fired regardless of how innocuous or legitimate the need to switch shifts. Working for Peet's now feels like laboring under the sword of Damocles.

Advice to Senior ManagementGet rid of the point system! Or at least make it so switching shifts doesn't count against your permanent record.

Give shift leads full time.

It's ridiculous that a company with a superior product seeks to emulate a distant-second competitor.

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Gone downhill

Anonymous Employee (Current Employee)

I have been working at Peet's

ProsThere are still people here who care deeply about product quality
It's more interesting than hawking jeans and polos
Customer usually love the product

ConsGeneral level of competence among management is low
Lack of a real vision for the future and goals of the company

Advice to Senior ManagementStart letting your employees wear blue jeans
Bring back Sierra Dorada and Maduro already
Make up your minds and stick to a plan

No, I would not recommend this company to a friend

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Great coffee culture, so why can't it be a fun place to work?

Headquarters In Emeryville (Former Employee)

I worked at Peet's

ProsGreat if you love coffee
Smart people who know what they are doing
Interesting business with a lot of potential

ConsLong hours, intense work ethic
Not a very warm fuzzy place (kinda quiet and cold, actually)
Poor communication between departments
Short term business results focus

Advice to Senior ManagementFocus on reducing employee stress without sacrificing performance
Improve coordination between departments with clearer timelines and deliverables
Create more fun, natural social interaction between employees

No, I would not recommend this company to a friend

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The expectations from the Corporate Office is unrealistic

Shift Lead (Current Employee)

I have been working at Peet's

ProsI believe in the products.

ConsMany changes are being made recently, that will affect negatively to our loyal customers. Seems to me that Corporate cares less of customers nor the "Golden Standards" that are preached to us regularly. They are only thinking about how to make more money fast.

Advice to Senior ManagementRemember to be human, instead of being number-crunching monsters.

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