Peet's Reviews

Updated August 6, 2015
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Dave Burwick
5 Ratings

Pros
  • Quality product, employees care about what they are selling (in 11 reviews)

  • Committed to employees' unique attributes and their work/life balance (in 6 reviews)

Cons
  • Some issues should be taken on by the store manager since they are suppose to be the leaders for shift leads and other employees (in 12 reviews)

  • They offer health care for part time but it's so expensive that it's hard to reap the benefits (in 9 reviews)

More Pros and Cons

16 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (2)

    Pretentious & Unprofessional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Emeryville, CA
    Former Employee - Anonymous Employee in Emeryville, CA
    Doesn't Recommend
    No opinion of CEO

    I worked at Peet's full-time

    Pros

    Good coffee, employee discounts on coffee.

    Cons

    Company values and actual reality do not match. Very little processes in place, bad systems, departments working in silos. Unprofessional environment with certain management on power trip. Pretentious culture making it seem as if they care about employees but actually do not. Rampant cronyism, chaotic and stupidity in management is rampant. Lack of support for employees. Sub-par benefits. Constant attrition and low morale. Run away from this place.

    Advice to Management

    Get your head out of your butts and stop hiring only your friends. Have decency, morals, and conscience, and check your egos.


  2. Helpful (1)

    horrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales and Barista
    Former Employee - Retail Sales and Barista
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free coffee and tea. You will learn basic job skills such as operating a register and working with customers that will translate into your next job.

    Cons

    So many problems with this company. Peets does not care about it's employees at all. You are worked hard, very hard, and you must constantly worry about getting tasks done as fast as possible. I wanted to work full time, as did most of the people I worked with, but the most hours I was ever assigned was 25 per week, and there were some weeks where I was not even put on the schedule. Shifts range from 4 hours to 6, despite every employee wanting a full 8 hour shift. Management is mean, most likely due to the fact that they must actively treat their employees like garbage in order to keep their job. I could easily go on and on about the problems with this company, readers might just think im being negative but every word written here is the truth. Do not work for this company.

    Advice to Management

    You already know that you are running your business in the poorest fashion possible, you also know exactly what you are doing wrong. Your company will not last long if things continue in this direction.


  3. Helpful (3)

    Laughable

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Los Angeles, CA
    Former Employee - Store Manager in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Peet's full-time (More than 8 years)

    Pros

    Great co Workers Great co Workers Great co Workers Great co Workers Great co Workers Great co Workers. Strong coffee

    Cons

    Terrible support system No structure whatsoever Laughable training No respect for anyone but managers Terrible hourly rates

    Advice to Management

    pay people what they are worth, they may work harder... If they suck, fire them. Don't pretend to have work/life balance... Cuz ya don't


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  5. Helpful (2)

    Distribution Center in Oakland

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Peet's full-time

    Pros

    Great Coworkers A bag of coffee every two weeks

    Cons

    Management lacks transparency Mistreatment of employees Little pay My worst experience in a job

    Advice to Management

    Management needs to learn to treat their employees like human. This company is no different from McDonald's or Walmart.


  6. Helpful (1)

    ughhhhhhhh

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Peet's part-time

    Pros

    interesting people to work with and come in contact with.

    Cons

    annoying duties , feels like i am a janitor. extremely rude customers. management is hard when it comes to real life circumstances happening. they do not care.

    Advice to Management

    you all pretend to be about the employee but at the end of the day you recycle people and have very low pay for the amount of labor and work that needs to be done. the compensation is so little due compared to what baristas have to deal with and do.


  7. Helpful (1)

    Lots of stupid stuff to deal with (and stupid people)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Encinitas, CA
    Former Employee - Barista in Encinitas, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The hours are relatively flexible for a student

    Cons

    You spend most of your shift cleaning. They are great about understaffing so that its only 2 people doing a crap ton of stuff. The management doesnt really care about you they only care about how their store looks for the boss above them. No one gets fired for anything. Not even stealing money from the employee tips. Its just an over all crappy work environment. Not only is the pay bad, the tips are even worse. Not worth the stress. There are alot jobs with alot better tips, and much less to deal with

    Advice to Management

    Start staffing better for closes, fire managers who steal money (I wouldve thought that would be a no brainer), hire people who arent so stupid , MORE TIME TRAINING, and stop getting worked up over the littles things. The san diego area has had alot of overturn in the lasy year and it mostly has to do with bad management and undertrained, poor staff


  8. Dreadful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Lead in San Leandro, CA
    Current Employee - Shift Lead in San Leandro, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Peet's full-time (Less than a year)

    Pros

    Free drinks New friends FREE DRESSED That's about it Sad but true

    Cons

    I have never worked for a company like this after a month with them im putting in my three day notice because they dont deserve a whole two weeks to find a replacement I was a Shift LEAD but felt more like the boss the managers put all the responsibility on me I gave this company 100% they took it for granted! The medical benefits they offer is a joke :(

    Advice to Management

    Please have respect for all your employees


  9. So Far, So Bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales and Barista
    Current Employee - Retail Sales and Barista
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Peet's part-time (More than a year)

    Pros

    Free drinks- yeah, that's about it.

    Cons

    I did a previous review, and now that I have been working here since March of last year, I must say that management sucks. I had a fellow employee belittle me and harass me (IN FRONT OF MY MANAGER) and she did nothing, and when I went to talk to her about it later she cut me off and told me to focus on myself. IN reality, she is enabling this employee to make me walk on eggshells and take her harassment because she will do nothing I'm getting minimum wage for what??? Scheduling sucks, I am lucky if I get 15 hours a week, and she keeps hiring more people. Keep giving hours to your loyal staff. I'm available all week. She's obviously terrible at learning how to run a business. She just keeps sucking up to her boss. Peet's keeps launching new things. Launch hot items, so customers won't leave because we can't heat up their Ham and Swiss Crossiant. Stop launching coffee no one cares about that it 50 dollars for a flipping half pound.

    Advice to Management

    Ugh. Just UGH. Stop hiring incompetent people who look good on paper, but who leave their employees dissatisfied and unhappy with not loyalty given or money in their pockets.


  10. Helpful (3)

    Huge Disappointment!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales and Barista in Oakland, CA
    Current Employee - Retail Sales and Barista in Oakland, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Peet's part-time (Less than a year)

    Pros

    Free half pound of coffee each week, free drink and pastry each shift. Sadly that's where it ends.

    Cons

    Hours each week are inconsistent. One week 10, next week 20, week after 13, and so on. Training is minimal and rushed. Co-workers can be rude and unhelpful. Most customers are impatient, condescending, pretentious and downright mean. Many are unforgiving you are new, and still learning.

    Advice to Management

    I was really excited I got a job here. I wanted to work at Peet's for years and was so happy to finally get the opportunity. My background is in food service so no stranger to long lines, multi-tasking and difficult customers. This place has been the worst experience and extremely disappointing. I don't know which is worse: being rudely snapped at by coworkers/manager/shift leads (many times in front of customers) or treated like manure scraped off a shoe by customers all day long. I dread working here and after one month I'll be looking for something else. On top of all this I can't afford the cost of living with the inconsistent, fluctuating hours. If I'm going to be treated like cr@p all day long I'd like to at least be able to afford to rent, and basic living costs.


  11. Helpful (2)

    Overworked, Favoritism, Low Morale

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in Oakland, CA
    Current Employee - Associate in Oakland, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Peet's part-time (More than a year)

    Pros

    Depending on location, even entry level retail associates can rack up hours to ensure they're making a living wage. Free pastries and beverages while you work - but that's not really a pro, because they're all horrifically unhealthy. If you're customer service driven it's nice to chat with regular customers.

    Cons

    The store I'm working at currently gives most employees less than 20 hours per week - not a living wage in the Bay Area. I've found that I frequently have to ask other stores if any of their employees called out to gain additional hours, so there's an air of competitiveness between stores and districts. A lot of policies and changes are being enforced that definitely favor profit over employees wellbeing, to astronomical amounts. I've had coworkers who have worked at Peet's for years and now loathe it more than anything. Additionally - many employees who have been with the company for years have been trying to advance to shift leaders or managers - and it's just not happening. I've met many employees who resigned because they felt that they were flat out being denied advancement despite their work showing definitive proof in terms of increasing finances and customer opinion for a store.

    Advice to Management

    I'm not sure if it's my specific store, but my manager is very, very strict about counts and inventory adding up. I've had shift supervisors blow up at me for milk waste (too much milk in the pitcher for steamed cafe drinks)/dropping or breaking a pastry, because our manager blew up at them for not reprimanding associates enough in general. I get the sense that, at many Peet's (seeing as I work at a few different locations to get hours to add up), expectations are set very high and the impact of that stress is incredibly 'ripple effect,' which I'm sure shows in our work, general efforts, and how we come across to customers.



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