Peet's
3.3 of 5 129 reviews
www.peets.com Emeryville, CA 5000+ Employees

Peet's Reviews

Updated Jun 23, 2014
Peet's – US – “really good coffee”

All Employees Current Employees Only

3.3 129 reviews

                             

82% Approve of the CEO

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Dave Burwick

(11 ratings)

64% of employees recommend this company to a friend
40 Employee Reviews Back to all reviews
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    Good for Students

    Barista to Manager (Former Employee)
    San Francisco, CA

    ProsSome co-workers and customers may become your friend and, as with most retail jobs, will become the biggest pro for going to work. If you're a student the best reason to work here is the flexible scheduling. Shifts can range from 4 to 8 hours depending on where you work. If you love coffee you get a free 1/2 pound every week plus all the coffee drinks your heart can handle. The benefits are typical for a full-time employee.

    ConsDepending on your manager you may find that schedules are sloppy, going against your availability. Some managers are inefficient and disorganized, leading to a chaotic work environment. Some stores have high turn over. You may feel pressure to work on your day off to keep your job. Your manager and corporate may try and convince you that you can have a future with the company, which translates into being a manager for the rest of your life. DON'T DO IT. Some customers get off on treating you like trash, and come in everyday to belittle you.

    No, I would not recommend this company to a friend

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    Five years Retail/Shift Lead

    Barista and Shift Lead (Former Employee)
    Oakland, CA

    Prossomewhat flexible scheduling (if you are working part time). Some managers are good.

    ConsIncreasing sales pressure from clueless and absent district managers, ridiculous marketing, crappy pay.

    Advice to Senior ManagementStart investing in employees, instead of treating them like disposable cattle. Management knows that the industry is transient. They claim to be a progressive employer, but really they don't expect or want you to stay long.

    No, I would not recommend this company to a friend

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    A good place to work but hard to move up and make a living wage especially in the bay area.

    Shift Lead (Current Employee)
    Oakland, CA

    ProsFree/discounted coffee + tea and good health benefits are what keep me with Peet's. Customers can be awesome and really make your day. Working with a great group of folks who work hard and try their best everyday. A strange blend of a fast paced retail coffee shop and that homemade third wave coffee shop. A lot of "coffee nerds" who are super passionate about the product and make it fun to work at Peet's.

    You learn a great deal about coffee and tea and Peet's is always providing information to soak up. It's an organization you can feel good about working for because of the amount of effort they put into making sure they are paying coffee farmers fair wages and helping them grow the best coffee/tea they can.

    ConsHigh turn over rates for employees because they have no incentive to stay. The pay is low for the amount of work retail staff (not including store managers or assistant store managers) are supposed to accomplish. Shift leaders do an amazing amount of work and are paid less than what someone without experience would be paid at our biggest competitor. Schedule is never consistent and sometime you don't even know what you're working the following week until a few days before.

    "Raises" are fractions of a dollar for "excellent" work. Most Peet's stores are only closed on Christmas Day unless you work in one of the lucky stores that aren't busy enough to be open on weekends or holidays.

    Advice to Senior ManagementPay your employees more for the incredible amount of work they do on a daily basis. Shift leaders should be paid more for the amount of work they do. They work inconvenient hours close to full-time and are making just above the poverty line in the US unless you've been with Peet's for an incredibly long time. We are constantly told that we're "the first contact" to our customers so listen to us when we give feedback.

    There is an incredible disconnect between home office staff and retail staff. It's really discouraging to get updates from the home office that are so out of touch with how a store actually runs. Retail staff can be a great resource. Retail staff should be allowed to review their managers (anonymously) just as the managers are required to give staff their yearly reviews to get a better scope of their performance and not just how the "numbers" look. Some managers might be selling a lot of beans but how are they treating their staff? Are they leaving their staff out to dry and just doing what they need to do or are they really making Peet's a great place to work.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    too many changes

    Anonymous Employee (Former Employee)

    Prosbenefits, cool co workers, great coffee

    Conspay, the starbucks like changes

    Advice to Senior ManagementThe little people are what make the company work, appreciate them more.

    Yes, I would recommend this company to a friend

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    You will learn a lot about coffee, tea and barista skills.

    Cashier/Barista (Current Employee)

    ProsQuality coffee, free coffee and discounts on merchandise.

    ConsTried to get promoted and after two years of getting lead on I'm done. Also the raises are less then 25 cents a year.

    Advice to Senior ManagementBe honest to your employees. Don't mislead your employees. If you can't give an employee a certain amount of hours or a promotion it can be frustrating.

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    Great coworkers, poor management

    Retail Sales and Barista (Former Employee)
    Burlingame, CA

    ProsCoworkers provided fun environment and felt rewarded helping customers

    ConsManager was horrible and picked favorites

    No, I would not recommend this company to a friend

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    Interesting first job at downtown Santa Barbara location, Learned a lot but was very fast-paced

    Anonymous Employee (Former Employee)

    ProsYou would like working here if you like coffee and engaging with customers who are very passionate about coffee connoisseurship.

    ConsWork issues at managerial level caused store issues. Bay area locations run better. During my 8 months there the store was never given enough labor hours from corporate Peet's, so our customer service and store cleanliness suffered. Baristas had to work very hard.

    Advice to Senior ManagementGive people credit for their efforts.

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    Love Peet's passion for artisan coffee and tea

    Barista/Shift Supervisor (Former Employee)
    Santa Clarita, CA

    ProsFrom what I can see, corporate has an incredible passion to continue implementing Alfred Peet's desire to share artisan coffee and tea with the masses. I can feel their passion trickle down the ranks all the way into my store. His passion is still the heartbeat of this company.

    ConsWhile Peet's is much, much less a boot-camp than working for Starbucks - we really are worked to the bone on most days with little pay. What customer interactions take out of a barista really begins to add up!

    Advice to Senior ManagementBaristas are really doing the heavy lifting what with customer interactions and all the garbage (verbally) they throw at employees all day everyday, consider providing better support to them? Although I don't think getting paid more would make it any easier.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Different experience of what I thought Initially.

    Barista (Current Employee)
    Manhattan Beach, CA

    Pros-Nice environment
    -Regular customers
    -Great product

    Cons-The training there sucks big time. I thought that I would properly be trained on how to use certain items in order to ensure the best customer service. Instead, I was thrown to the wolves on the first day and expected to learn as I go. Someone really needs to do something about that.
    -My shift lead is more helpful than my assistant manager, even though he gets paid a lot less. He was very patient and understanding with me while my assistant manager sat in the back room doing god knows what on her phone.
    -I didn't realize how physically demanding the job would be. Why are the baristas cleaning the bathroom, shouldn't the janitor be doing that? Every night I come home from work, my back, wrists and feet are killing me.

    Advice to Senior ManagementPlease keep and eye on your assistant managers. Im not sure what they do exactly. But mine read off of a script to me in the beginning and from then on was in the back room. Also the shift leads should be paid more since they're really doing the majority of the work. Finally please do something about the training experience. Many people leave because of it and it's not a good look for a company that is trying to catch up to other, bigger brands (i.e Starbucks or Coffee Bean).

    No, I would not recommend this company to a friend

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    Sales distributor

    Anonymous Employee (Current Employee)

    ProsGreat coffee, talking to customers and getting them to try Peets for the first time. Sales to retail outlets

    ConsMicro manage commission only no bonus for sales goals no vacation time

    Advice to Senior ManagementListen to distributors more often the ones in the field selling our product

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