Peet's

  www.peets.com
  www.peets.com

Peet's Reviews

Updated November 15, 2014
Updated November 15, 2014
166 Reviews
3.4
166 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Dave Burwick
22 Ratings

Review Highlights

Pros
  • Quality product, employees care about what they are selling (in 11 reviews)

  • Committed to employees' unique attributes and their work/life balance (in 6 reviews)


Cons
  • The job of managing basically gets passed off to shift leads, who get paid (in 12 reviews)

  • They offer health care for part time but it's so expensive that it's hard to reap the benefits (in 9 reviews)

More Highlights

28 Employee Reviews Back to all reviews

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  1.  

    Political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Emeryville, CA
    Former Employee - Anonymous Employee in Emeryville, CA

    I worked at Peet's full-time

    Pros

    Excellent product quality, sourcing of beans.

    Cons

    Has lost who they are. Culture and values transparent in retail stores. However, at corporate level seemed almost non existent.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Peet's Can Do Better (and they should)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista/Sales Associate
    Current Employee - Barista/Sales Associate

    I have been working at Peet's full-time (more than 5 years)

    Pros

    You get a free half pound of coffee, or a box of tea, a week.

    Cons

    The job is very physically demanding and not always safe. The pay starts out just above minimum wage and annual raises are not guaranteed to outstrip inflation. Full availability is often required for only part-time work, and there are no paid sick days, even in some cities where a paid sick day ordinance is in place (San Francisco, CA and Portland, OR)

    Advice to ManagementAdvice

    Peet's has a strong following and good customer loyalty. They are the Grandfather of Specialty Coffee in America. It is time for Peet's to be a leader, once again, of the American retail industry. By providing sustainable employment for all their employees, Peet's will ensure their place at the forefront of America's ever-growing coffee culture.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    If you like "The Tudor's", you'll fit right in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Emeryville, CA
    Former Employee - Anonymous Employee in Emeryville, CA

    I worked at Peet's full-time (more than 8 years)

    Pros

    Discount on coffee/tea. Free coffee/tea. Decent Health benefits. Easy access to the freeway/mass transit [Corp office].

    Cons

    Extremely political company. Slow to recognize Sloth and Unprofessional behavior. Lack of basic training. Hires mediocre employees. Promotes the most political of the bunch. Overall very insecure workforce. If you are meek or play a good political game of survivor you will Thrive!

    Advice to ManagementAdvice

    Rid yourself of your deadweight employees. Hire progressive team playing and creative thinkers in all parts of your organization and you'll get better results. Also, it's ok to actually have integrity and run a business. Really.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    a testiment to mental fortitude

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Employee in Emeryville, CA
    Current Employee - Employee in Emeryville, CA

    I have been working at Peet's full-time (more than 5 years)

    Pros

    Awesome individuals/co-workers once you're below the "Director" level (though a few awesome Directors as well). The product (coffee) is some of the best you'll ever have, and there are some amazing people involved with that. Job duties can be challenging/stimulating on occasion.

    Cons

    Too much of a "do as I say, not as I do" mentality among upper mgmt. An amazing inability to communicate between departments, with no apparent desire to correct. Sooooo much $$ wasted on projects that are not beneficial to the company as a whole. The demands and expectations on the rank and file vs. the level of compensation/benefits are so skewered it's laughable - like it should be an honor to work at Peet's. The company expouses a desire for "work/life balance", yet completely ignores this the minute it's inconvenient. Your opportunity for advancement is mostly predicated on internal politics, not your ability.

    Advice to ManagementAdvice

    practice what you preach. if not, and you're gonna be contradictory plus take advantage of your employees, how about just being upfront about it?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Corporate Coffee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Cashier/Barista in Chicago, IL
    Former Employee - Cashier/Barista in Chicago, IL

    I worked at Peet's part-time (more than an year)

    Pros

    I received a paycheck and got tips. Coworkers seemed nice enough, but catty.

    Cons

    Micromanaged and not well. Changed managers during my employment.

  7. 1 person found this helpful  

    Not what I was expecting...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Emeryville, CA
    Current Employee - Anonymous Employee in Emeryville, CA

    I have been working at Peet's

    Pros

    -causual environment
    -good people/good intentions
    -good work location for corporate office
    -great products
    -employees very passionate about products
    -environmentally conscious
    -cult following of products
    -committment to quality a competitive advantage
    -daily flexibility, not a rigid start and stop time on a daily basis
    -very fair business practices in terms of dealing with coffee of origin areas around the world

    Cons

    -benefits pacakage not up to industry standards in some areas
    -very few holidays and vacation time
    -extremely weak IT infrastructure and as a result lots of work to manage, massage, and get data almost all based in excel and no integrated IT systems
    -decisions and culture feels very reactive and tactical in nature. Very little proactive and organized approach to problem solving.
    -Internal communication is inefficient and leads to micromanaging behaviors and low morale.
    -huge opportunity to work smarter not harder, also an opportunity to quit throwing headcount at problems and instead problem solve through process improvements.
    -Opportunity to better define role clarity amongst teams, also for the individuals within teams, and to define basic process improvements in handoffs.The company is too big to operate as a tribe. It is a place where if you are capable and available you become the owner of a task or process regardless of whether or not is makes long term or present term sense within the scope of your current job title and job scope.

    Advice to ManagementAdvice

    Doing some simple process improvements around internal communications and role clarity would greatly improve morale and would be low hanging fruit. The employees are loyal and really desire to work at Peet's. They love Peet's and they love what the company stands for and represents.

    No opinion of CEO
  8. 3 people found this helpful  

    Hard work, little compensation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Retail Sales and Barista in Concord, CA
    Current Employee - Retail Sales and Barista in Concord, CA

    I have been working at Peet's

    Pros

    The extensive coffee and tea knowledge is really something that you can keep with you forever. You become an expert in barista skills (and unfortunately will be harshly judging other's skills at every coffee shop you visit for the rest of your life).

    Cons

    If you don't have a completely open availability, they will not try to accommodate your schedule in any way. Raises are insignificant or nonexistent, even after working there and being a loyal employee for 2+ years, you're lucky to get a 10 cent raise. For all the hard work they have us doing on a daily basis, the pay is hardly worth it.

    Doesn't Recommend
    No opinion of CEO
  9. 4 people found this helpful  

    I left because I had more to offer...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Home Office Manager in Emeryville, CA
    Current Employee - Home Office Manager in Emeryville, CA

    I have been working at Peet's

    Pros

    I love the people I worked with and still keep in touch with a bunch of them
    Peet's has amazing coffee, tea and other products
    The culture around coffee and tea was fun and engaging

    Cons

    Peet's has amazing coffee and tea, and very loyal customers. It's sales manage to hide a lot of problems with the corporate leadership team.
    When I was there, most every management person at Peet's was spending most of their time doing work at least a level below their job title. Which leaves one to wonder, who was doing the long-term strategy and planning work execs and directors should be doing?
    It wasn't unusual for execs to wait until the rollout of major projects to really pay attention and then come along and change important aspects that had already been signed off by the leader who should have the authority!
    Many leaders at Peet's are poor role models... do as I say, not as I do.
    There are and have been several folks at the exec/director level who are/were known by just about everyone to be ineffective and/or counterproductive in their roles. No one had the nerve to let them go. In fact, many of those execs/directors stayed until THEY were ready to leave. And, in fact, several have managed to move on to similar or better positions with Peet's own vendors and partners!
    In the end, I left because I was working on project after project that had unrealistic deadlines, didn't have enough early buy-in/support from the executive and/or leadership teams, were poorly resourced, kept getting postponed and when they finally did roll out weren't as effective as they could have been.
    You'd work your tail end off, deliver what was asked of you and folks would only notice what was wrong.
    I'd blame myself and often did when I worked there, but I am doing similar work at another company: I have proper funding for my projects, support from my VP, I'm crazy productive here and considered a top performer...
    Lots of great career lessons learned at Peet's, but I could have saved myself a lot of stress by leaving sooner.

    Advice to ManagementAdvice

    Do a better job on hiring and promotion decisions for your leadership roles. And when you do actually make a good hire, get out of that person's way and let them succeed! Hold people accountable in a fair and consistent manner.

    Doesn't Recommend
    Disapproves of CEO
  10. 2 people found this helpful  

    Company lacks role accountability so mid-level management stays too deep into the day to day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Emeryville, CA
    Former Employee - Anonymous Employee in Emeryville, CA

    I worked at Peet's

    Pros

    Good work life balance
    Good coffee

    Cons

    No accountability
    Firefighting is rewarded instead of root cause closure
    Lack of direction from mid-level management
    Communication seems to be on a "need to know" basis (usually after the fact)
    Seem content with "maintaining" the company instead of growing

    Advice to ManagementAdvice

    Put a strategy together and work as a team
    Use the proper escalation and role guidelines your L&D group developed
    Consider leveraging your systems to grow instead of maintain

    Doesn't Recommend
    Approves of CEO
  11. 3 people found this helpful  

    Peet's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - District Manager in Emeryville, CA
    Current Employee - District Manager in Emeryville, CA

    I have been working at Peet's

    Pros

    Located in the bay area makes it the ideal place to work for those living in the bay area. Free coffee and drinks every shift that you work.

    Cons

    Turn over at all levels of manamnet is like a revolving door. People are promoted for reasons i don't understand. Need to get some consistent managmnet.

    Advice to ManagementAdvice

    Base promotions on competence not who can brown=nose the best. Training is weak, needs to be updated. Support cebter doesn't care about the field

    Doesn't Recommend
    No opinion of CEO

Peet's Photos

really good coffee

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