Peet's

www.peets.com
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  1. 1 person found this helpful  

    Ok for part time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at Peet's full-time (more than 3 years)

    Pros

    Lots of coffee and tea geeks, free drinks on shift, once established in a store there are a bunch of fabulous regulars to interact with as well as co-workers. If you are a fast learner and a good cleaner, being a retail associate/barista is a better route to take. They get invovled with the communities they are in and make sure they pay fair trade prices for the coffee they get.
    High quality drinks and attention to high standards to makes sure the coffee and coffee based drinks are quality-coffee forward.

    Cons

    Little pay for a LOT of work. Managers have almost no work life balance despite what they tell you. They tend to work way too hard to meet some resonable and many not-reasonable expectations. There are many balls in the air and if you happen to fumble even one, you are made to feel like you aren't doing enough (even if many other things are going well). There is almost a begrudging complement occationally in all the negative.
    On physical demands, they work you to the bone and seem a little uncaring if you need to use workers compensation. In 4 years of working there, I had to use that program twice because I literally could not raise my arms without searing pain from having to make drink. The demand is that we make quality drinks, quickly, without the staffing necessary to be able to use the 'proper body mechanics' that they tell you are mandatory. If we actually used proper body mechanics, we would not be able to maintain speed which seems to make it more fast food than high quality food/drink. The constant daily pain of mantaining such a pace is not worth the pay (I have to spend a healthy chunk of my paycheck on chiropractic, massage, etc just to be able to be functional day to day).
    On training, they don't put as much into training retail associates properly as even they used to even a few years back. Used to be that there were training shifts, shadow shifts, solo shifts but no longer. More often now it is briefly explaining how a shift (mostly opening and closing shifts) is supposed to go in the brief times between rushes and then a person is thrown into it with maybe one day's explaination.
    The new branding is making it more like a high quality Starbucks rather than what Peet's used to be: An introduction to high quality coffee with an emphasis on educating the public on where there moring cup of java comes from. It feels like they are moving to faster paced cafe with only education of customers and even the staff members on rare occasion. While there is a take home program where employees can take home a 1/2lb of coffee or tin of tea each week to better educate themselves on the coffees we offer, we now offer so many coffees that it is almost unwieldy for a part time employee (who is usually a student) to memorize them all.
    The only reason the outlook for Peet's is looking up is because they are expanding their retail locations and sacrificing many of their orginal values to make a profit.

    Like I said before, if you are looking for a part time job, it is not horrible but, I would recommend not getting into management unless you like constant changes and challenges that are almost near impossible to meet.

    Advice to ManagementAdvice

    Take what retail members request seriously. They are the ones making your dreams a reality and though there are few left, there are those that remember when the pay and benefits were much better and we were focused more on quality and proper training. Make sure the money that we are making is going back to the employees, the ones in the trenches sacrificing their bodie and their home lifes to make this business work. We are the backbone of this company and if we were treated as people and not as machines, there would be such a low turnover rate and ultimately a better bottom line for each store and for the company at large.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    if you like getting treated poorly....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Lead in Cleveland, OH
    Former Employee - Shift Lead in Cleveland, OH

    I worked at Peet's full-time (less than a year)

    Pros

    the pay is pretty good. free drinks when you work and free coffee or tea to take home every week.

    Cons

    i worked in one of the markets that went from caribou to peets last year and at first i was in love with the company (for a week or two) then the honey moon stage went away... we had one week on the floor learning how to make drinks, etc... then spent almost two weeks on a laptop learning how to work all the back office computer stuff and peets protocol. long story short the training was lacking if best. fast word 8 months and me and my coworkers are finding out that we've been doing stuff wrong or didnt know we where supposed to do certain things until we get yelled at by our DM. It wont be a bad place to work if i was in one of the west coast stores that been around for awhile, cause then im sure i would have had better training.

    Advice to ManagementAdvice

    get ride of the computer training for some of the back office stuff. its more hands on stuff we need to learn then looking at a program telling us how to do it. also i think it might be a good idea to learn about your new markets a little better then just jumping in head first, that works sometimes in life but not in business.

    Negative Outlook
    Disapproves of CEO
  3.  

    Management does whatever they want. Terrible training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Peet's full-time (more than a year)

    Pros

    Bonus. Benefits. Free coffee. Dress code. Work life balance. Hours. There aren't any other pros to list about this company.

    Cons

    Management. Politics. No training. No corporate support. No standard procedures/rules. Rewards/acknowledgment only given to those who are friends with upper management.

    Advice to ManagementAdvice

    Management does whatever they want with zero repercussions. Promotions/hiring/firing very political.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Coffee snobbery 101 with a fast food twist.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista and Shift Lead in Evanston, IL
    Former Employee - Barista and Shift Lead in Evanston, IL

    I worked at Peet's full-time (more than 5 years)

    Pros

    The people were always the best, the clientele pretty great. If you can get enough hours to benefit from it, the vacation time and insurance packages were not bad. Also, Peets offered an employee purchase of pre-tax public transportation spending, which was a life saver in Chicago. Also, I benefitted from several referral bonuses, and ea once the winner of a $350 gift card in a company wide drawing of referral-givers.

    Cons

    Short shifts (some as low as 3 hours and 15 minutes), low pay, high expectations of social and emotional performance, as well as mastery, multitasking, and unpaid promotions (specialist positions dangled in peoples faces, sometimes imposed up them, all unpaid added responsibilities). Very strict tardiness policy, very last minute scheduling: for example, out of the two stores I worked with, the average day of the schedule being posted for the following week was Thursday, but if anything happened in the store that day out of the norm, it could be Friday or Saturday until people are their schedules. Lastly, the raises are insultingly pitiful. After all the hoops you jump through and te intensive grading process of the review, the average raise is probably around $0.14. I've heard of occasional raises as high as $0.50, and frequent raises as low as $0.05. My average was $0.20, highest ever was $0.28.

    Advice to ManagementAdvice

    Golden rule: treat your workers as you would hope to be treated. Resist attempts from the top to squeeze the most possible out of your store for the least amount of money. I understand that that's the status quo in business and economics, but I also understand that Peet's used to be different, that it used to have a higher quality product and a happier workforce. Make every attempt to bring that back!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    An average corporate coffee job, but I think they're in way over their heads with the nationwide expansion.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Lead in Columbus, OH
    Former Employee - Shift Lead in Columbus, OH

    I worked at Peet's part-time (less than a year)

    Pros

    Coffee discounts, not so stressful, "hang out with your coworkers" type environment. It's not a great job, but it's basically what you'd expect.

    Cons

    Managers are limited to a 40-hour workweek, which leads to an "I'm off the clock" attitude and nothing gets done. The job of managing basically gets passed off to shift leads, who get paid $10/hour. Those extra couple of dollars/hour are nice, but the pay is not proportionate to the responsibility. People who stick around might get promoted if a spot opens up, though.

    The stores were horribly disorganized during the expansion to my region due to mismanagement all the way down the line. Local managers were poorly trained and struggling to keep things together. For example, the experienced manager they hired to leave her store in California to temporarily show the new Midwest managers the ropes would be calling employees on Sunday night to see if they could come in Monday morning--they need to do better, and an experienced manager should. Those are growing pains, of course, so hopefully they will get their stuff together, but a lot of people didn't stick around to find out.

    Advice to ManagementAdvice

    Hy from tech support doesn't have a clue. Focus on training. You can't keep California hours if you run a national corporation.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    It's a good job if you expect to not have a life outside of work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Associate in Cleveland, OH
    Former Employee - Retail Associate in Cleveland, OH

    I worked at Peet's part-time

    Pros

    Great Beverages which are free on the clock and you can network with some cool people that come in.

    Cons

    Terrible pay, Stupid points system (meaning 6 points within a 12 month period leads to termination), Our basic equipment constantly broke, And the training for being a "certified barista" is incredibly brief unless you work nights.

    Advice to ManagementAdvice

    Listen to your employees. If you open your store at 5:30am and you literally have 4 customers for that whole hour, you're wasting money on labor and expenses. That's another hour that your employees could be sleeping in.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Emeryville, CA
    Former Employee - Anonymous Employee in Emeryville, CA

    I worked at Peet's full-time

    Pros

    Excellent product quality, sourcing of beans.

    Cons

    Has lost who they are. Culture and values transparent in retail stores. However, at corporate level seemed almost non existent.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Peet's Can Do Better (and they should)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista/Sales Associate
    Current Employee - Barista/Sales Associate

    I have been working at Peet's full-time (more than 5 years)

    Pros

    You get a free half pound of coffee, or a box of tea, a week.

    Cons

    The job is very physically demanding and not always safe. The pay starts out just above minimum wage and annual raises are not guaranteed to outstrip inflation. Full availability is often required for only part-time work, and there are no paid sick days, even in some cities where a paid sick day ordinance is in place (San Francisco, CA and Portland, OR)

    Advice to ManagementAdvice

    Peet's has a strong following and good customer loyalty. They are the Grandfather of Specialty Coffee in America. It is time for Peet's to be a leader, once again, of the American retail industry. By providing sustainable employment for all their employees, Peet's will ensure their place at the forefront of America's ever-growing coffee culture.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    If you like "The Tudor's", you'll fit right in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Emeryville, CA
    Former Employee - Anonymous Employee in Emeryville, CA

    I worked at Peet's full-time (more than 8 years)

    Pros

    Discount on coffee/tea. Free coffee/tea. Decent Health benefits. Easy access to the freeway/mass transit [Corp office].

    Cons

    Extremely political company. Slow to recognize Sloth and Unprofessional behavior. Lack of basic training. Hires mediocre employees. Promotes the most political of the bunch. Overall very insecure workforce. If you are meek or play a good political game of survivor you will Thrive!

    Advice to ManagementAdvice

    Rid yourself of your deadweight employees. Hire progressive team playing and creative thinkers in all parts of your organization and you'll get better results. Also, it's ok to actually have integrity and run a business. Really.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 5 people found this helpful  

    a testiment to mental fortitude

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Employee in Emeryville, CA
    Current Employee - Employee in Emeryville, CA

    I have been working at Peet's full-time (more than 5 years)

    Pros

    Awesome individuals/co-workers once you're below the "Director" level (though a few awesome Directors as well). The product (coffee) is some of the best you'll ever have, and there are some amazing people involved with that. Job duties can be challenging/stimulating on occasion.

    Cons

    Too much of a "do as I say, not as I do" mentality among upper mgmt. An amazing inability to communicate between departments, with no apparent desire to correct. Sooooo much $$ wasted on projects that are not beneficial to the company as a whole. The demands and expectations on the rank and file vs. the level of compensation/benefits are so skewered it's laughable - like it should be an honor to work at Peet's. The company expouses a desire for "work/life balance", yet completely ignores this the minute it's inconvenient. Your opportunity for advancement is mostly predicated on internal politics, not your ability.

    Advice to ManagementAdvice

    practice what you preach. if not, and you're gonna be contradictory plus take advantage of your employees, how about just being upfront about it?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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really good coffee

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