Peet's Reviews

Updated July 14, 2015
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42 Employee Reviews

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  1. Helpful (1)

    Working for Peet's was a little more intense than I had expected.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/Barista in Honolulu, HI
    Former Employee - Cashier/Barista in Honolulu, HI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Peet's part-time (Less than a year)

    Pros

    If you are a morning person who likes to get work over with early and then have the rest of their day then this is a great job for you. If you want to learn the ins and outs of being a barista, the Peet's training program is probably the most extensive of any coffee company.

    Cons

    As a student, this job wasn't for me. Not very flexible with scheduling and I constantly felt put down by management. The place was very "cliquey." If you were friends with the manager you got a better choice of shifts and were more likely to be promoted. For a minimum wage job, the standards we were held to seemed a little high. We were expected to be expert baristas, like if you couldn't draw the art in the foam you were looked down on.

    Advice to Management

    Please try to make compensation more equal across all states. To make $8 an hour at most doesn't motivate employees to promote a positive image for your brand.


  2. Large Cup of Chaos

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales and Barista in Sacramento, CA
    Former Employee - Retail Sales and Barista in Sacramento, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Peet's part-time (More than a year)

    Pros

    Free drinks on the job and hefty amounts of pastries to take home when closing.

    Cons

    Not much room for any type of promotion unless you and management are best friends.

    Advice to Management

    Step your game up.


  3. Helpful (1)

    Pride in the product, but poor work/life balance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Retail Associate in Los Angeles, CA
    Former Employee - Retail Associate in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Peet's part-time (More than a year)

    Pros

    As far as being in the food service industry goes, being a barista is pretty good. Training was very good. They really take pride in their product. Starting pay is above minimum wage. 1/2 pound of free coffee per week, plus a free pastry per shift and all the coffee you can reasonably consume during your shift.

    Cons

    Raises are prorated. If you've worked there less than a year, you won't get your full raise. The raises are also very small--very good work gets you $0.25/hr more. Promotion to Shift Lead gets you only $1 more per hour with about twice the amount of work. You're expected to give your life to your store. Stores are constantly understaffed, and regular schedules are not followed. Not a good job if you're also a student. Most shift leads and retail associates are kept just barely under 40 hours a week so they don't have to be paid benefits. Personally, I was denied bereavement leave by my manager because the person who died was not my mother, father, or sibling.

    Advice to Management

    Give your employees raises that reward them or simply don't give raises. Reconsider your bereavement leave policy. Put shift leads at full time. Hire a reasonable amount of baristas so retail associates aren't overworked. For many of us, this is a part time job while we're going to school.


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  5. Helpful (2)

    They expect you to do 5 things at once with no room for error.

    Current Employee - Retail Associate
    Current Employee - Retail Associate
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Peet's part-time (Less than a year)

    Pros

    The tin of tea a week is great. The job can be really fun with certain coworkers.

    Cons

    They don't distribute hours appropriately and upper management basically looks at you like you are completely incompetent. I have been working for 4 months and I only know how to make a latte and a hot chocolate on bar. There is no training system whatsoever and they expect way too much in return.

    Advice to Management

    If you don't have time to train your employees, don't hire them.


  6. Too wrapped up in themselves to be able to grow.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Lead in Sacramento, CA
    Former Employee - Shift Lead in Sacramento, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Peet's part-time (More than a year)

    Pros

    Fun light hearted environment. You get to work with great people and meet cool customers. People are coming there for an enjoyable break in their day and you get to be a part of it.

    Cons

    Instead of just striving to always be really good they take a Napoleonic approach - much like Napoleon crowning himself emporor Peet's internal culture is to claim to be the absolute best and put on a "show", as they term it, to convince the customer they are drinking the best coffee. It works for them but creates too much arrogance among the employees. Way too many employees take the approach that in order to be good they have to claim, and try proving, all other team members are not good or not as good. This attitude spills over the counter into the customer experience.

    Advice to Management

    Humility, strong humility at all levels of the company. If you are not sure if you are wrong assume you are and take a corrective approach. It is better to always strive for being consistently considered really good than to think that you are "world class" and find out you really are not.


  7. Helpful (2)

    This Company does not value its employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Davis, CA
    Current Employee - Shift Supervisor in Davis, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Peet's part-time (More than a year)

    Pros

    I really like making coffee for people and constantly meeting new people. This job always keeps my on my toes and can be a very exciting and fun place to work. The free coffee is nice too.

    Cons

    This company views their retail employees as Replaceable. This is clearly evident through the discouragement to move up within the company and the lack of adequate compensation for the work that is being done. In the process of being promoted I did not hear back from the hiring manager once, they preferred to use other people to communicate with me. This lack of direct communication made me feel very replaceable and unimportant.

    Advice to Management

    Pay your employees a fair wage and promote from within. I think that it is so important to promote employees from within the company. This practice encourages employees to work hard and move up. If there is no incentive to move up in the company than there is no point to working any harder than the laziest employee. If you pay your employees more than the bare minimum you will attract higher quality employees, people that are looking for something that they can stay at for longer than the few months that is takes them to find something better.


  8. An overconfident company with no knowledge of the Midwest consumer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Peet's full-time (More than a year)

    Pros

    Peet's has a good product. Co-workers and managers are fun to work with.

    Cons

    The company assumes that its product is well-known and will be well-received when it enters a new market and, so, does nothing to promote it thereby dooming stores to poor sales. Raises are few and far between. Company is West Coast based and as such clearly favors the employees and stores on that side of the country.

    Advice to Management

    District managers and regional managers need to be more receptive to input from those at the store level who have day to day contact with customers.


  9. Helpful (1)

    Stressfull demanding misleading when they say independent distributor micro management by DM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Independent Distributor in Las Vegas, NV
    Former Employee - Independent Distributor in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Peet's full-time (More than a year)

    Pros

    Not punching a clock & meeting new people plus being out & about by yourself or outdoors

    Cons

    Mcromanagment by DM,misleading when told independent & you sign a contract as a independent

    Advice to Management

    Impossible


  10. Helpful (1)

    Ok for part time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Peet's full-time (More than 3 years)

    Pros

    Lots of coffee and tea geeks, free drinks on shift, once established in a store there are a bunch of fabulous regulars to interact with as well as co-workers. If you are a fast learner and a good cleaner, being a retail associate/barista is a better route to take. They get invovled with the communities they are in and make sure they pay fair trade prices for the coffee they get. High quality drinks and attention to high standards to makes sure the coffee and coffee based drinks are quality-coffee forward.

    Cons

    Little pay for a LOT of work. Managers have almost no work life balance despite what they tell you. They tend to work way too hard to meet some resonable and many not-reasonable expectations. There are many balls in the air and if you happen to fumble even one, you are made to feel like you aren't doing enough (even if many other things are going well). There is almost a begrudging complement occationally in all the negative. On physical demands, they work you to the bone and seem a little uncaring if you need to use workers compensation. In 4 years of working there, I had to use that program twice because I literally could not raise my arms without searing pain from having to make drink. The demand is that we make quality drinks, quickly, without the staffing necessary to be able to use the 'proper body mechanics' that they tell you are mandatory. If we actually used proper body mechanics, we would not be able to maintain speed which seems to make it more fast food than high quality food/drink. The constant daily pain of mantaining such a pace is not worth the pay (I have to spend a healthy chunk of my paycheck on chiropractic, massage, etc just to be able to be functional day to day). On training, they don't put as much into training retail associates properly as even they used to even a few years back. Used to be that there were training shifts, shadow shifts, solo shifts but no longer. More often now it is briefly explaining how a shift (mostly opening and closing shifts) is supposed to go in the brief times between rushes and then a person is thrown into it with maybe one day's explaination. The new branding is making it more like a high quality Starbucks rather than what Peet's used to be: An introduction to high quality coffee with an emphasis on educating the public on where there moring cup of java comes from. It feels like they are moving to faster paced cafe with only education of customers and even the staff members on rare occasion. While there is a take home program where employees can take home a 1/2lb of coffee or tin of tea each week to better educate themselves on the coffees we offer, we now offer so many coffees that it is almost unwieldy for a part time employee (who is usually a student) to memorize them all. The only reason the outlook for Peet's is looking up is because they are expanding their retail locations and sacrificing many of their orginal values to make a profit. Like I said before, if you are looking for a part time job, it is not horrible but, I would recommend not getting into management unless you like constant changes and challenges that are almost near impossible to meet.

    Advice to Management

    Take what retail members request seriously. They are the ones making your dreams a reality and though there are few left, there are those that remember when the pay and benefits were much better and we were focused more on quality and proper training. Make sure the money that we are making is going back to the employees, the ones in the trenches sacrificing their bodie and their home lifes to make this business work. We are the backbone of this company and if we were treated as people and not as machines, there would be such a low turnover rate and ultimately a better bottom line for each store and for the company at large.


  11. if you like getting treated poorly....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Lead in Cleveland, OH
    Former Employee - Shift Lead in Cleveland, OH
    Negative Outlook
    Disapproves of CEO

    I worked at Peet's full-time (Less than a year)

    Pros

    the pay is pretty good. free drinks when you work and free coffee or tea to take home every week.

    Cons

    i worked in one of the markets that went from caribou to peets last year and at first i was in love with the company (for a week or two) then the honey moon stage went away... we had one week on the floor learning how to make drinks, etc... then spent almost two weeks on a laptop learning how to work all the back office computer stuff and peets protocol. long story short the training was lacking if best. fast word 8 months and me and my coworkers are finding out that we've been doing stuff wrong or didnt know we where supposed to do certain things until we get yelled at by our DM. It wont be a bad place to work if i was in one of the west coast stores that been around for awhile, cause then im sure i would have had better training.

    Advice to Management

    get ride of the computer training for some of the back office stuff. its more hands on stuff we need to learn then looking at a program telling us how to do it. also i think it might be a good idea to learn about your new markets a little better then just jumping in head first, that works sometimes in life but not in business.



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