Penn National Gaming

www.pngaming.com

Penn National Gaming Reviews

Updated December 8, 2014
Updated December 8, 2014
46 Reviews
2.9
46 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Penn National Gaming Chairman and CEO Peter M. Carlino
Peter M. Carlino
20 Ratings

6 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Palm Bay, FL
    Former Employee - Manager in Palm Bay, FL

    I worked at Penn National Gaming

    Pros

    They say you work happy

    Cons

    its not a happy place.

    Advice to ManagementAdvice

    Practice your tag line.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    I have been working at Penn National Gaming

    Pros

    Time off if full time

    Cons

    Easy to get fired little margin for error

  3.  

    Horrible Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Concession Cashier in Charles Town, WV
    Former Employee - Concession Cashier in Charles Town, WV

    I worked at Penn National Gaming part-time (more than a year)

    Pros

    Good starting pay, friendly coworkers

    Cons

    Ill-trained managers, inconsistent hours, no advancement opportunities

    Advice to ManagementAdvice

    In order to keep employee turnover from such a high rate, management needs to be willing to work with their employees. Countless employees volunteer to take another's shift or come in early, yet if they ever need a day off or a transfer management refuses outright without consideration. On top of this, the company would rather hire fresh out of university graduates who do not know a thing about customer service rather than promoting long-standing employees.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    It all looks pretty neat on the surface, but watch out!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Slot Attendant in Charles Town, WV
    Former Employee - Slot Attendant in Charles Town, WV

    I worked at Penn National Gaming full-time (more than 5 years)

    Pros

    The money, the friendships, uniforms provided. Nice break room. Not a boring job. Great relationships with guests.

    Cons

    Life as you know it will end and when you fall from grace, it will all be over and you will never fully realize, what you've just been through. It will take an emotional toll.

    Advice to ManagementAdvice

    Do your job and let your people do theirs.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    BAD!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Penn National Gaming full-time (more than a year)

    Pros

    Full time with benefits, decent pay rate, occasional employee recognition for hard work depending on who notices you

    Cons

    Management is bad, middle management is worse, when I say bad, will over work you when under staffed and expect you to stay late until your work is satisfactory (out times are approximate), very high turnover rate, occurrence point system is crap, Call out you loose 1 point, late by even a minute loose 1/2 a point full timers get 12 and part time get I think 6. Some employees are quick to stab you in the back and get you fired. does not supply you with proper PPE equipment while working with dangerous chemicals.

    Advice to ManagementAdvice

    listen to your employees thoughts and ideas more closely, have the ability to be more flexible with scheduling

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Hire to Fire

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Server/Bar
    Former Employee - Server/Bar

    I worked at Penn National Gaming

    Pros

    Good tips and money
    Easy work
    Nice Staff, like family
    Free soup and salad
    Benefits
    Great place to learn bartending, as all servers have atleast one bar shift a week

    Cons

    Obsessive "big brother" attitude
    "At-Will" clause allows a VERY high turnover rate due to firing over the tiniest thing--without warning
    Too much favoritism and bias from management
    Customers are very demanding and sometimes extremely rude; allowed to make up own items that are not on the menu; complain about everything
    Twelve+ table sections make it difficult to provide quality service
    Required to work doubles every Saturday with no choice
    Random drug testing

    Advice to ManagementAdvice

    Give employees a little more slack and stop firing people for every little thing.
    Smaller table sections will allow better guest service.
    Treat all employees equally and not favor some by letting them break rules everyone else has to follow. Also be more fair with money shifts.
    Provide better waitress training or atleast hire somebody who knows how to train new employees. Also go over rules at the beginning and not when you are firing somebody.

    Doesn't Recommend
    No opinion of CEO

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