Penn National Gaming Reviews

I have been working at Penn National Gaming full-time for more than a year

Pros – Full time with benefits, decent pay rate, occasional employee recognition for hard work depending on who notices you

Cons – Management is bad, middle management is worse, when I say bad, will over work you when under staffed and expect you to stay late until your work is satisfactory (out times are approximate), very high turnover rate, occurrence point system is crap, Call out you loose 1 point, late by even a minute loose 1/2 a point full timers get 12 and part time get I think 6. Some employees are quick to stab you in the back and get you fired. does not supply you with proper PPE equipment while working with dangerous chemicals.

Advice to Senior Management – listen to your employees thoughts and ideas more closely, have the ability to be more flexible with scheduling

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at Penn National Gaming

Pros – Good tips and money
Easy work
Nice Staff, like family
Free soup and salad
Benefits
Great place to learn bartending, as all servers have atleast one bar shift a week

Cons – Obsessive "big brother" attitude
"At-Will" clause allows a VERY high turnover rate due to firing over the tiniest thing--without warning
Too much favoritism and bias from management
Customers are very demanding and sometimes extremely rude; allowed to make up own items that are not on the menu; complain about everything
Twelve+ table sections make it difficult to provide quality service
Required to work doubles every Saturday with no choice
Random drug testing

Advice to Senior Management – Give employees a little more slack and stop firing people for every little thing.
Smaller table sections will allow better guest service.
Treat all employees equally and not favor some by letting them break rules everyone else has to follow. Also be more fair with money shifts.
Provide better waitress training or atleast hire somebody who knows how to train new employees. Also go over rules at the beginning and not when you are firing somebody.

No, I would not recommend this company to a friend