Penn National Gaming
3.0 of 5 26 reviews
www.pngaming.com Wyomissing, PA 5000+ Employees

Penn National Gaming Reviews

Updated May 15, 2014

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3.0 26 reviews

                             

83% Approve of the CEO

Penn National Gaming Chairman and CEO Peter M. Carlino

Peter M. Carlino

(12 ratings)

48% of employees recommend this company to a friend
10 Employee Reviews Back to all reviews
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    Fair Place to Work

    Anonymous Employee (Former Employee)

    Prosautonomy, short working hours, great bonus plan, travel and advancement opportunities, relocation opportunities

    Conslack of corporate help, lack of employee motivation, upset customers, lack of focus on employees, lack of training for management

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    I had the best time working for Penn National Gaming.

    Advertising (Former Employee)
    Hobbs, NM

    ProsThe team work, the people and some of the management staff. Also, the pay (depending on department) Working with promotions was the best time and dealing with customers as well.

    ConsUpper Management. Particularly in the Marketing Department. Having to put up with some other non work related issues is not what I signed up for. If you do not like smoke, do not ever work for this place. The smoke is really bad and it doesn't seem like they are going to fix it anytime soon. As far as location, it was set in a small-town and some of the patrons had to travel to get there, hearing the complaints daily wasn't fun.

    Advice to Senior ManagementGet rid of management in the Marketing Department in the SW New Mexico Location.

    No, I would not recommend this company to a friend

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    The work atmosphere is like having a second family away from home.

    Anonymous Employee (Current Employee)
    Alton, IL

    ProsAmazing relationships with co-workers, free food and food for purchase for employees.

    ConsLimited hours, no benefits for part time employees

    Advice to Senior ManagementNeed to think of new marketing ways to bring up revenue.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Good place to start out

    Anonymous Employee (Current Employee)

    ProsSolid company in a large industry so if you want to relocate you will have the opportunity. Also good opportunities for advancement.

    ConsGaming industry is getting over saturated so pay is becoming stagnant. Penn national is a bottom line kind of company.

    Advice to Senior ManagementFollow Harrah's business plan

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Apply here if you enjoy working for complacent Managers that thrive on mediocrity

    Player Services Cage Supervisor (Former Employee)
    Sioux City, IA

    ProsGreat friendships were made here, but that is because employees end up feeling like "survivors"

    ConsPrepare for the typical "Boys Club" mentality if you join this team. Favortism will always trump your education and time spent working in the industry. Promotions always go to the fake smile. The Director of HR was the worst at playing favorites and she promoted her son's friends into positions that they were not qualified for. Smaller community and everyone knew how to move up or keep their jobs by staying on her good side.

    Advice to Senior ManagementRecruit qualified Managers/Directors who have earned college degrees and achieved gaming industry experience instead of promoting lackluster idiots from within. There is a reason why they remained and floated to the top.

    No, I would not recommend this company to a friend

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    If you don't want a life outside of work this is the place for you!

    Dual-Rate Supervisor (Former Employee)
    Joliet, IL

    ProsTips are good! Co- workers are friendly.

    ConsTable game operation management is horrible! Can never get a day off. Understaffed, work 2 hours on 20 off if dealer. Supervisor 3 hours on 30 off. Least paid supervisor in the Chicagoland area. If this management team ran a pizzeria it would go out of business!

    Advice to Senior ManagementHire more dealers! Treat one another with respect! You demand it, but you refuse to give it!

    No, I would not recommend this company to a friend

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    Listen to your staff

    Anonymous Employee (Current Employee)
    Saint Louis, MO

    ProsLove the industry, company is fun, have a lot of great friends through this job.

    ConsManagement is scarce, you have to deal with a lot of guest problems and interference on your own. Always short staffed on every shift, and thats not even due to call offs. Working long hours to maybe make minimum wage.

    Advice to Senior ManagementListen to your employees. When they all agree on needing a busser or host for a busy promotional night, find one. Stay close to the outlets so you can interact with the customers as well, especially if a check needs to be changed or gratuity needs to be added. It gets exhausting having to do 4 other peoples jobs because you have lazy supervisors.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    IT Department sucks!

    Data Warehouse Analyst (Current Employee)
    Wyomissing, PA

    ProsMoney wise the company is nice.

    ConsLots of Politics in a group of 5-6 employees

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    HCPN

    Anonymous Employee (Current Employee)
    Grantville, PA

    ProsThey pay more than min. wage.
    They have free drinks and food.
    They give Christmas gifts to all the employees.

    ConsLack of communication between Upper Management and Lower Management.
    Lack of communication between Departments - everyone on different pages.
    Lack of appreciation.
    Only some positions are first open for the internal employees, giving the workers less of a chance to advance.

    Advice to Senior ManagementWithout the employees on the floor the casino would completely flop. Customer service is all up to the workers and if they are not treated well then they do not treat the guests well. Keep in mind that the hourly paid workers are very important. Upper management can be on vacation for a week but we can't. A little more credit would be nice.

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    • Disapproves of CEO

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    Great job and great place to work but watch your P's and Q's

    Table Games Dealer (Current Employee)
    Lawrenceburg, IN

    ProsThe best reasons to work at Penn gaming (Argosy Casino are:
    1. Great coworkers. They treat each other like family.
    2. Well above average pay for casino dealers.

    ConsSome of the main downsides are:
    1.All new dealers must work at least a year or two before getting full time status w/ benifits
    2. Second hand smoke is unbelievably terrible.
    3. Work schedules are lousy. The hours are terrible and they bounce around alot.
    4. Management is much more strict about following procedures exactly than other casinos
    5. Dealer, especially experienced dealers, all feel that management is trying to fire them so they can hire part time dealers w/ no benefits.
    6. Lots of write ups.

    Advice to Senior ManagementPlease select different shift hours to better suite peoples lives.

    Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Penn National Gaming reviews and ratings — including employee satisfaction and approval rating for Penn National Gaming CEO Peter M. Carlino. All 10 reviews posted anonymously by Penn National Gaming employees.