People's United Bank

  www.peoples.com
  www.peoples.com

People's United Bank Reviews

Updated December 13, 2014
Updated December 13, 2014
124 Reviews
3.0
124 Reviews
Rating Trends

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People's United Bank President & CEO John P. (Jack) Barnes
John P. (Jack) Barnes
57 Ratings

Review Highlights

Pros
  • Great People thought the entire state of NH (in 8 reviews)

  • Very good benefits so people tend to stay longer then other companies (in 7 reviews)


Cons
  • Very sales oriented with little to no thought about the actual needs of the customer (in 4 reviews)

  • Very aggressive sales goals without the technology support or infractructure to facilitate such high goals (in 6 reviews)

More Highlights

38 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good start in a career. If you are doing it for the people and experience great. Not the pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at People's United Bank full-time

    Pros

    Your direct manager wants you to succeed. The best immediate coworkers you'll ever have in an early career. I guess everyone runs on their passion which translate to the company as " light on our pocket " but ironically this mindset in workers becomes excellent for customers who they care about. Fast paced and lots of energy. You make it fun!

    Cons

    Their roles are broader and more comprehensive than you are initially lead to believe which is fine if they pay you as you increase your skill set with the more state recognized certifications and licensing you acquire. instead you are met with "it is for your own personal benefit and growth, that is why you do it". Some people need to make a living. another thing to mention is that they transfer people so much it disrupt team building and flow=unhappy confuse employees. Once again read the job title and description and it s equivalent in another bank before proceeding to offer. Any initial offer is low ball hike it up by 3-5 dollars and that is the pay you should be getting. let them come back to you with counter offers.

    Advice to ManagementAdvice

    Get in touch and do something right. There is no mentorship. Where is the tangible proof of this aligning with your company values? Increase retention of all levels of staff. It says something when its not lower level staff leaving only. Give your employees good salary and you wont lose out to competitors especially the veterans. Finally, do not under resource your staff and penalize them for not meeting goals in their reviews.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Checking Operations Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at People's United Bank full-time (more than 5 years)

    Pros

    • Product Change of new and current customers. Placing customers into the suggested retail product for the balances they hold in a monthly basis.
    • RVM Enrollment of new and current consumers. Placing customer within the correct retail checking account packages after the product was carefully selected due to the monetary balances they hold on a daily basis to avoid the monthly fees.
    • Combine statements after maintaining customers product making sure all accounts are in the customers statements (often the customers want specific account alone and\or on statements with other retail accounts).
    • Pre-Authorized account to account transfer per customer request or bank representatives place a request to have a certain balance transferred on a recurrence basis

    Cons

    no cons...I really do miss the work flow and fellow colleagues the working environment was a great one.

    Recommends
  3.  

    Smaller beaches have no room for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA in Branford, CT
    Current Employee - CSA in Branford, CT

    I have been working at People's United Bank part-time (more than 5 years)

    Pros

    Hours are not bad and benefits are good

    Cons

    Salary is awful! Advancement is very slow!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Decent/rote at the bottom, but seems like the red tape and quota drives get pretty bad at manager level and above.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Holyoke, MA
    Former Employee - Customer Service Associate in Holyoke, MA

    I worked at People's United Bank part-time (more than an year)

    Pros

    All the people I worked with were great. As soon as a customer stepped outside, everyone would slouch a little bit and start chatting, sometimes quite bawdily. You also get regulars, and if you are a people person it's nice to have a little regular community of neighbors and local business owners to chat briefly with every day.

    They also have an awesome intranet educational system where you can sign up for any credential training for moving up the ladder or learning more about any financial fundamentals, all on your own initiative.

    Cons

    The official quotas that came down from the top were unrealistic and and stressful, especially for the branch managers but also for those of us beneath them. Most of the email and cross-branch communication was passive-aggressive "contests" to see who could beat who each month with quotas, and that soured the corporate culture a bit. Beating personal bests or even meeting quota was never fully a victory, because all the branches were expected to gladiator-fight it out every single month and have one winner only.

    Also, it's still a very conservative industry so: no tattoos, lots of cardigans, and expect the occasional offensive joke from a customer if you are a woman or person of color or queer.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Good place to start and learn some useful business skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in New Haven, CT
    Former Employee - Customer Service Associate in New Haven, CT

    I worked at People's United Bank part-time (more than an year)

    Pros

    Learn valuable skills, good investment in job related education and trainings such as helping you attain expensive certifications at no cost to yourself, team environment

    Cons

    Horrible pay. That's pretty much the only thing that truly bothered me about this job.

    Advice to ManagementAdvice

    Pay better wages!

    Recommends
    No opinion of CEO
  7.  

    Sr. Customer Service Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at People's United Bank full-time

    Pros

    Easy job, handled teller transactions and opened accounts.

    Cons

    Little to no foot traffic in the branches

    Advice to ManagementAdvice

    Incentive should be based more on individual goals.

    Recommends
    Approves of CEO
  8.  

    Room for growth if you know the right people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Bridgeport, CT
    Current Employee - Anonymous Employee in Bridgeport, CT

    I have been working at People's United Bank full-time (more than an year)

    Pros

    Good work-life balanace
    Great people to work with
    Reasonable amount of PTO
    Great entry level opportunities that teach you quite a bit

    Cons

    Pay sucks
    Bonuses and raises are miniscule
    Promotions available if you kiss up to the right people
    Health benefits are average

    Advice to ManagementAdvice

    Pay closer attention to the bad apples who spoil the bunch. There are currently mid-level micro-managers in place who should have been fired a long time ago.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Average bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Manager in Chesterfield, NH
    Current Employee - Customer Service Manager in Chesterfield, NH

    I have been working at People's United Bank full-time (more than 3 years)

    Pros

    I am fortunate to have a Great Manager, co-workers and customers.

    Cons

    Underwriting dept is terrible! Reflects badly on branch sales and front line staff.

    Advice to ManagementAdvice

    Increase pay, promotion opportunities and fix problems in Underwriting dept.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker
    Current Employee - Personal Banker

    I have been working at People's United Bank (less than an year)

    Pros

    benefits, management, culture, coworkers, locations

    Cons

    no growth, training, upper management, marketing,

    Advice to ManagementAdvice

    advertising

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    You either like it or you don't

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at People's United Bank part-time

    Pros

    Great commission, days off, PTO, benefits, learn a lot

    Cons

    Management is sometimes over their head, when it gets close to the end of the quarter, things get crazy because we have to meet numbers to make bonus! A lot of competition with other banks so it makes getting accounts a little more difficult.

    Recommends
    Neutral Outlook
    No opinion of CEO

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