Pep Boys Reviews

Updated March 9, 2015
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Pep Boys President, CEO, and Director Mike Odell
Mike Odell
131 Ratings

50 Employee Reviews

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  1. Only work here if you like getting stolen from

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ASE Certified Automotive Technician
    Current Employee - ASE Certified Automotive Technician

    I have been working at Pep Boys full-time (more than a year)

    Pros

    Good place to start out as a mechanic, provided you work at one of the "good" locations.

    Cons

    The pay is average at best. Auto technicians are paid flat rate, which would be great if the whole pay system wasn't set up for you to fail. All of the labor rates for different jobs are way lower than they should be, and getting things done on time is impossible because there's always something getting in the way (i.e. waiting for parts to come, service writer mistakes, managers believing that every oil change is sacred and therefore should take precedence over your 8 hour service job, etc). Not only that, but I've even worked under some managers who thought it was okay to take flat rate hours off of my work orders because "it didn't take me that long" in order to save the customers money. This is a crooked company that hires crooked people. Be on your guard.

    Advice to ManagementAdvice

    Start listening to your lower employees. Pay attention to what goes on in the stores. You have this idea that everything can be fixed by replacing people, and it only serves to create more confusion. Nobody communicates, nobody's on the same page.

    Doesn't Recommend
    Negative Outlook
  2. IT/technology professionals should steer clear of the Pep Boys train wreck.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Freelancer - Consultant in Philadelphia, PA
    Former Freelancer - Consultant in Philadelphia, PA

    I worked at Pep Boys (more than a year)

    Pros

    Friendly team members who try to do the right thing despite the leadership and culture working against them.

    Cons

    Incompetent CIO. Obsolete or poorly designed technology and infrastructure. Sub-par talent; many of whom have been there 20+ years with stale knowledge and resistant to fresh ideas. Lack of investment by CIO and execs.

    The building is a dilapidated, cockroach infested dump.

    Advice to ManagementAdvice

    Fire the CIO and the rest of incompetent IT leadership who have been there most of their lives. Clean house.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. Eh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Pep Boys

    Pros

    There is nothing about this company that is good. Should of just listen to the reviews lol

    Cons

    The pay is horrible, management is awful most customers are rude and you learn nothing about anything in this job at this company

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  5. Good for a highschool job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor
    Former Employee - Supervisor

    I worked at Pep Boys

    Pros

    none well learning about cars is good

    Cons

    minimum wage
    overworked and under valued

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. horrid place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Jupiter, FL
    Current Employee - Sales Associate in Jupiter, FL

    I have been working at Pep Boys

    Pros

    other sales staff makes the day go by quick

    Cons

    pay, management is absolutely horrid, treated like dirt, clocked me out hours before i left the store for the day

    Advice to ManagementAdvice

    clean the house of management and make sure they do their jobs

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. Horrid place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Gst General Service Tech in Wilkes-Barre, PA
    Current Employee - Gst General Service Tech in Wilkes-Barre, PA

    I have been working at Pep Boys

    Pros

    None pay is horrid co workers in shop are great to work with

    Cons

    All you are is a number they treat you like dirt all you are is a clean up boy pay is not enough to survive on nobody cares about anything the advisors never know what's goin on gst get screwed over half the time required to do retails job because they are incompetant policies change like the weather your required to do a bunch of stuff for free they expect you to do more than your payed for they edit your times down so you dony make rate flat rate is a big joke this place wasted my talent all I did was tires oil changes and cleaned up after lazy mechanics whom I knew 10x more than they did

    Advice to ManagementAdvice

    Get your stuff in order quit lying to people to get them in the door have a better attitude towards the employees treat them with respect have everyone clean the shop not just gst

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. Partsperson

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Partsperson in Fresno, CA
    Current Employee - Partsperson in Fresno, CA

    I have been working at Pep Boys part-time (more than 10 years)

    Pros

    Used to be a great company to work for

    Cons

    They only care about sales not the employees

    Advice to ManagementAdvice

    Too much favoritism no loyalty to the good employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. Old company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pep Boys

    Pros

    Just name and infrastructure and name of the company and loyalty.

    Cons

    everything, we are in net loss for 10 years

    Advice to ManagementAdvice

    change and change

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. was not what I signed up for as i was told

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pep Boys

    Pros

    good benefits, was not micro managed

    Cons

    stuck at an income that was capped on commission

    Advice to ManagementAdvice

    none. you already know everything

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. Poorly treated slavery

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mechanic in Anaheim, CA
    Former Employee - Mechanic in Anaheim, CA

    I worked at Pep Boys full-time (more than 3 years)

    Pros

    You can do what you enjoy and openly engage customers and help solve there drivabilty issues.

    Cons

    Poor treatment of staff and mechanics pay is well below poverty.

    Advice to ManagementAdvice

    Treat employees better pay fair wages. They just might want to strive for the company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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A newly renovated store
A newly renovated store

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