Pep Boys Reviews

Updated August 27, 2015
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Scott Sider
1 Rating

Pros
  • I was able to learn a lot from the other employees, we worked as a team in order to complete projects (in 7 reviews)

  • Great work/life balance, anytime I needed off I would receive it (in 5 reviews)

Cons
  • Upper management has no idea what goes on at the store level (in 10 reviews)

  • Long hours sometimes and Communication (in 7 reviews)

More Pros and Cons

64 Employee Reviews

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  1. Service Advisor

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Pep Boys part-time (More than 5 years)

    Pros

    Some decent money if you lie to people

    Cons

    Horrible management. Hostile work environment. Stupid corporate retailers. Three different CEOs in two years. No Holidays. Work you days you ask off. Work you full-time hours with no benefits and list you as part-time.

    Advice to Management

    Fire them


  2. A company that doesn't like their employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Manager in Sparks, NV
    Former Employee - Service Manager in Sparks, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pep Boys full-time (More than 3 years)

    Pros

    Paid ASE training, easy to advance, simple computer system to learn. Those are the only things that might make pep boys a good place to work for.

    Cons

    Long hours 55+a week, low pay across all levels, constant upper management changes, always open on holidays, poorly trained staff, computers outdated, computer system hardly works, all shop equipment is old and barely hanging on, company does not care if a customer yells at you

    Advice to Management

    A corporate re-structure is needed, filled with greed in the high levels of the company. Service and retail associates barley get paid minimum wage. Every store you go into is filled with un happy employees who absolutely hate this company. To many chiefs and not enough Indians kinda scenario


  3. Parts

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pep Boys part-time

    Pros

    Flexible schedule, Good people / Customers, local management,

    Cons

    Wages, Environment, technology, Inventory, Training

    Advice to Management

    Grow up


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  5. Helpful (1)

    Very disheartening! I sacrificed my family to give more. I truly gave everything I could give and I got nothing.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Pensacola, FL
    Former Employee - General Manager in Pensacola, FL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Pep Boys full-time (More than 5 years)

    Pros

    Working with the customers, getting them a yes we can fix your problem when all they have heard is no from everyone else. Succeeding and delivering on everything you had promised the customer and them staring you in the eyes and genuinely thanking you for fixing there problem. Feeling the accomplishment, the hard work and everything you had done to make their visit wonderful. Turning them into a "you" customer not a Pepboys customer. The ability to create your following.

    Cons

    Very very poor, better yet said lack of or no training at all. They just toss you to the wolves and expect you to leap hurtles, climb mountains and create miracles. Now some of us are able to do that and we do that just fine, but I poured my heart and my soul into my job and truth be known there are so many facets to the job that a lot are often overlooked or never completed, again do to not knowing because you we're never properly trained. It would be a lot easier if we had support especially from our Human Resource department. Over the past year Pep Boys has taken a severe turn for the worse. The new HR person for the particular area/division that I was working in was the absolute worst HR person I had ever worked with. An absolute total disappointment. You know what I'm saying when I say it's one of those types of people that's always pointing the finger at everything but never looks down to see where the thumb is pointing. Zero recruiting abilities and displays no sympathy nor empathy for other employees. I cannot stress how disappointed I myself and the majority of other Pepboys employees are of the current HR in the area/division I was working in.

    Advice to Management

    Truly take the time to develop a training program that would properly and effectively teach the new employee all the facets of Pep Boys. A training program that would make them proficient and deliver a baseline for understanding what has to be done to be successful and the ability to complete all requirements and daily task. Speaking for myself and the majority of other Pepboys personnel in my area a human resource person on the local level that able to complete request, be fair and understanding. One that's compassionate an able to show sympathy, empathy, concern and most importantly the ability to do their job, and want to make difference. Either properly recruit the correct Human Resource candidate that's capable of doing all of their job requirements set fourth in their job description. One that would hold themselves to the same standards they hold other employees to. A candidate that's somewhat comparable to the Pepboys HR staff in the upper levels management. Or establish a recruiter position, one that can get out and find winning people that are team players and want to be part of the Pepboys team.


  6. Helpful (1)

    This company is a joke!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SERVICE ADVISOR in Philadelphia, PA
    Current Employee - SERVICE ADVISOR in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pep Boys full-time (More than 3 years)

    Pros

    Willing to help you grow with training and getting your ASE.

    Cons

    This company is a freaking joke and anyone who says other wise is either a corporate type guy making good money or a suck-up. First off the company charges way to much for service. They charge sometimes more for a job then the dealer. Pepboys sometimes adds on silly fees so they can make more money off certain jobs. When people come to pepboys they think they will be paying less then the dealer. I personally have been told multiple times you charge more then the dealer. Also pepboys hourly rate is close to deaership rates which is not a good idea at all. Second pepboys pays for what we do is crazy low. Even if you been working for them for years you make poor money. The raises you get are a joke (cents not dollars). A good amount of corporate guys/gals make 6 figures but the employees make poor money. New potential employees getting interviewed think the pay is a joke. Third the company is not willing to get good working equipment for there workers. If something is broken it take them way to long before it is fixed. So the employees have to suffer. fourth the service advisers have outdated software. Sometimes if you put a vin in for a car instead of manually selecting the vehicle. Well the software sometimes does not know what parts will work for it like for an oil change. It will not know what filter will work for the car. Also the service writers have to manually write down the customer/car info on the repair order paper the technicians use to write down info on the car. Finally pepboys stores do not have interlinking software. If someone got work done at one pepboys. When they walk into yours for work and you want to see what was done at another pepboys. Well you can not see it on your computer. You have to call that pepboys that did the work and get them to give you the info over the phone or fax it. So if someone got tires with road hazard warranty and they had a blowout. They say they got the tires at another pepboys. So the service writer has to call the other pepboys to see if they got the road hazard warranty on the tires. You can't just look it up on the computer and if your busy with a line of people. People waiting get angry and wastes people time going through all this process just to find info that should be available to all pepboys stores. Fifth is the corporate offices micromanage everything you do. They do not care how hard you work but did you do or sell what we want you to do. You can sell 17 grand of service for the week, but if you did not sell enough alignments, add on (gumout one step, wipers, air/cabin filters), extended labor warranty. Then you stink as a service writer. Now the new thing is if you do not get enough emails or reward cards signup. You stink at doing your job. Does not matter if people decline getting emails or rewards card. Does not matter how much you sell as a service writer. It all comes down to how much alignments, add on (gumout one step, wipers, air/cabin filters), extended labor warranty you sell. If your a technician or a general service technician. Does not matter how good you do. If your not filling out your paper work to the degree the corporate office wants. You stink as a technician. Does not matter if you been with the company for 20 years or one. Your both put on the same microscope which is totally unfair. sixth and final (Could go on forever) is all the dumb crap you have to do working at pepboys. You have to do all these classes on the intranet just so pepboys can get cheaper insurance. Most of the training classes have nothing to do with fixing a cars or selling services. Yet you see the same classes over and over again. Then pepboys gives you sign, posters and other junk you have to fill out daily, weekly or hangup around the store. Just a bunch of wasted time besides actually working and doing your job. Now I can go on and on but I will leave it at what I wrote.

    Advice to Management

    First hire corporate guys who are not just a business person but also knows about the car industry. Second Have the corporate workers go to all the pepboys and walk around. Ask the employes what the problem are they see with the company. See how they can improve the stores and make there employees happy. Also stop creating new stores and fix the ones already in existence. third stop micromanaging every little freaking thing everyone does. Fourth and final thing would be to get service managers, store managers and tenured employees to come to the corporate offices. Let them talk to you guys and tell you all the problems with the company and what you guys need to do to try to fix pepboys. We work at the store level and know what the customers wants and needs are. You only get a piece of it.


  7. Helpful (2)

    Stay away

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dedham, MA
    Former Employee - Anonymous Employee in Dedham, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Horrible place to work. Extremely short handed. Management does not care about employees.

    Cons

    Stress, management says deal with it. Write up for every little thing. Stay away

    Advice to Management

    Learn hoe to treat your people and your reviews from both sides will be better


  8. Helpful (1)

    Pay is bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Working with cars/parts is always awesome. Good people.

    Cons

    Pay!!! 4 years experience and minimum wage. Not ok. Pay those with experience higher than 8 an hour. It's embarrassing.

    Advice to Management

    Don't micromanage!


  9. Terrible place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in San Francisco, CA
    Current Employee - Customer Service Advisor in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Ummmmmm.... There honestly no pros that I can see but it says I have to have a 20 word minimum.

    Cons

    Hours. If you're not full time you're screwed. 24 hours is usually my average. Some of the people they employ are the dumbest people I have ever met. Techs don't get paid on their full flat rate anymore. They don't want to work. Workplace is miserable. Management is clueless. As for full time after 2 years. Nope. Raise? Nope. Service advisors get 9.15/hr in my market with only a whopping 2.5% commission. Average paycheck for a person that closes 24-32 hours a week is about 600$/ pay period (2 weeks). 20% discount on overpriced parts (can get them cheaper using pepboys commercial discount at other parts houses). Buildings generally located in the ghetto and will bring in lowest common denominator customers. Our customers get better discounts than the employees do.

    Advice to Management

    Get your heads out of your assessment and treat your employees better. Happy employees better morale better sales will follow. Cause we WANT to come to work. Revamp your buildings. Pay us better than minimum wage so we can survive. Free oil changes at intervals would be nice since nothing there is free.....


  10. Its bad if you arent the favorite

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mechanic in Evansville, IN
    Current Employee - Mechanic in Evansville, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    $16.50 an hour but it only looks good on paper...

    Cons

    FLAT RATE suck If you havent been there for ever like the rest you dont get any good jobs and you end up doing oil changes all day and oil changes pay 0.30 so you would have to do like 27 oil changes in 1 day for 8 hours of full pay.


  11. Parts

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Parts Manager in Philadelphia, PA
    Current Employee - Parts Manager in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pep Boys (Less than a year)

    Pros

    My store manager is amazing as are the people I work with. Its a great way to remain within the industry without being a service adviser.

    Cons

    No clear directives, leadership,goals or assistance from Pep Boys as a corporation and from anyone above the store managers. Stores are often left high and dry as are our customers as a result.

    Advice to Management

    Please institute clear directives, leadership,goals and assistance. Run the service department more lie a dealership. Treat your employees as you would like to be treated.



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