Pep Boys Reviews

Updated July 6, 2015
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Pep Boys President, CEO, and Director Mike Odell
Mike Odell
37 Ratings

Pros
  • I was able to learn a lot from the other employees, we worked as a team in order to complete projects (in 7 reviews)

  • Great work/life balance, anytime I needed off I would receive it (in 5 reviews)

Cons
  • Upper management has no idea what goes on at the store level (in 10 reviews)

  • Long hours sometimes and Communication (in 7 reviews)

More Pros and Cons

58 Employee Reviews

Sort: Popular Rating Date
  1. Stay away

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dedham, MA
    Former Employee - Anonymous Employee in Dedham, MA

    I worked at Pep Boys

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Horrible place to work. Extremely short handed. Management does not care about employees.

    Cons

    Stress, management says deal with it. Write up for every little thing. Stay away

    Advice to Management

    Learn hoe to treat your people and your reviews from both sides will be better


  2. Pay is bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Pep Boys

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Working with cars/parts is always awesome. Good people.

    Cons

    Pay!!! 4 years experience and minimum wage. Not ok. Pay those with experience higher than 8 an hour. It's embarrassing.

    Advice to Management

    Don't micromanage!


  3. Terrible place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in San Francisco, CA
    Current Employee - Customer Service Advisor in San Francisco, CA

    I have been working at Pep Boys

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Ummmmmm.... There honestly no pros that I can see but it says I have to have a 20 word minimum.

    Cons

    Hours. If you're not full time you're screwed. 24 hours is usually my average. Some of the people they employ are the dumbest people I have ever met. Techs don't get paid on their full flat rate anymore. They don't want to work. Workplace is miserable. Management is clueless. As for full time after 2 years. Nope. Raise? Nope. Service advisors get 9.15/hr in my market with only a whopping 2.5% commission. Average paycheck for a person that closes 24-32 hours a week is about 600$/ pay period (2 weeks). 20% discount on overpriced parts (can get them cheaper using pepboys commercial discount at other parts houses). Buildings generally located in the ghetto and will bring in lowest common denominator customers. Our customers get better discounts than the employees do.

    Advice to Management

    Get your heads out of your assessment and treat your employees better. Happy employees better morale better sales will follow. Cause we WANT to come to work. Revamp your buildings. Pay us better than minimum wage so we can survive. Free oil changes at intervals would be nice since nothing there is free.....


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Its bad if you arent the favorite

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mechanic in Evansville, IN
    Current Employee - Mechanic in Evansville, IN

    I have been working at Pep Boys

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    $16.50 an hour but it only looks good on paper...

    Cons

    FLAT RATE suck
    If you havent been there for ever like the rest you dont get any good jobs and you end up doing oil changes all day and oil changes pay 0.30 so you would have to do like 27 oil changes in 1 day for 8 hours of full pay.


  6. Terrible hours and no days off

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pep Boys part-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Putting in my two weeks today
    Employee discount

    Cons

    Work 35 hour weeks with no benefits
    Terrible time off
    Called in on day off during week

    Advice to Management

    Don't be selfish
    GIVE TIME OFF


  7. Parts

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Parts Manager in Philadelphia, PA
    Current Employee - Parts Manager in Philadelphia, PA

    I have been working at Pep Boys (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    My store manager is amazing as are the people I work with. Its a great way to remain within the industry without being a service adviser.

    Cons

    No clear directives, leadership,goals or assistance from Pep Boys as a corporation and from anyone above the store managers. Stores are often left high and dry as are our customers as a result.

    Advice to Management

    Please institute clear directives, leadership,goals and assistance. Run the service department more lie a dealership. Treat your employees as you would like to be treated.


  8. Helpful (1)

    treat you like crap

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SERVICE ADVISOR in Ocala, FL
    Former Employee - SERVICE ADVISOR in Ocala, FL

    I worked at Pep Boys (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Discount and didn't have to go somewhere else to get you car fix

    Cons

    Bad management the company likes to screw people over


  9. Helpful (2)

    Mechanic

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mechanic in East Los Angeles, CA
    Current Employee - Mechanic in East Los Angeles, CA

    I have been working at Pep Boys

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Is the best place to get experience in been mechanic

    Cons

    Don't pay enough to employees and they sure charge a lot of money on labor but the workers don't get paid enough

    Advice to Management

    Stop messing with or pay and pay more to employees and ceos need to stop spending money on them and family's taking vacation trips and having luxury life wild the slaves don't get paid enough


  10. Helpful (2)

    Only work here if you like getting stolen from

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ASE Certified Automotive Technician
    Current Employee - ASE Certified Automotive Technician

    I have been working at Pep Boys full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Good place to start out as a mechanic, provided you work at one of the "good" locations.

    Cons

    The pay is average at best. Auto technicians are paid flat rate, which would be great if the whole pay system wasn't set up for you to fail. All of the labor rates for different jobs are way lower than they should be, and getting things done on time is impossible because there's always something getting in the way (i.e. waiting for parts to come, service writer mistakes, managers believing that every oil change is sacred and therefore should take precedence over your 8 hour service job, etc). Not only that, but I've even worked under some managers who thought it was okay to take flat rate hours off of my work orders because "it didn't take me that long" in order to save the customers money. This is a crooked company that hires crooked people. Be on your guard.

    Advice to Management

    Start listening to your lower employees. Pay attention to what goes on in the stores. You have this idea that everything can be fixed by replacing people, and it only serves to create more confusion. Nobody communicates, nobody's on the same page.


  11. Helpful (2)

    IT/technology professionals should steer clear of the Pep Boys train wreck.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Freelancer - Consultant in Philadelphia, PA
    Former Freelancer - Consultant in Philadelphia, PA

    I worked at Pep Boys (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Friendly team members who try to do the right thing despite the leadership and culture working against them.

    Cons

    Incompetent CIO. Obsolete or poorly designed technology and infrastructure. Sub-par talent; many of whom have been there 20+ years with stale knowledge and resistant to fresh ideas. Lack of investment by CIO and execs.

    The building is a dilapidated, cockroach infested dump.

    Advice to Management

    Fire the CIO and the rest of incompetent IT leadership who have been there most of their lives. Clean house.



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