Pep Boys Reviews

Updated October 4, 2014
Updated October 4, 2014
191 Reviews
2.5
191 Reviews
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Pep Boys President, CEO, and Director Mike Odell
Mike Odell
109 Ratings

Review Highlights

Pros
  • I was able to learn a lot from the other employees, we worked as a team in order to complete projects (in 7 reviews)

  • Great work/life balance, anytime I needed off I would receive it (in 5 reviews)


Cons
  • Upper management has no idea what goes on at the store level (in 9 reviews)

  • Long hours sometimes and Communication (in 7 reviews)

More Highlights

34 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Sales Support Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Support Manager in Cincinnati, OH
    Current Employee - Sales Support Manager in Cincinnati, OH

    I have been working at Pep Boys full-time (more than an year)

    Pros

    It's a paycheck. There really aren't too many benefits to working for the company other than it is a paying job. The Road Ahead is a good idea, poorly planned, and poorly implemented.

    Cons

    Pep Boys will take every chance they can to screw you over. They promised me an amount salary, and then do not pay anywhere close to that. They lie through there teeth and do not hold any accountability.

    Pep Boys does not promote from within at all. They do not even hire qualified people to work here.

    The Road Ahead change they are doing is a great idea, but they are screwing over almost every employee to do it.

    The district managers are absolutely terrible at handling employee concerns, and it is very much so an "old mans club"

    Advice to ManagementAdvice

    Either hold true to your pay on commission, or get rid of commission all together. If you want to be a middle man between dealers and aftermarket you have to act like it, not just pretend.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Don't do it. Just don't

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Parts Manager in Manchester, CT
    Current Employee - Parts Manager in Manchester, CT

    I have been working at Pep Boys full-time (more than 3 years)

    Pros

    Slightly better than unemployment.

    Cons

    New pay scale. Commission for managers off total store sales. Have a "threshold" per week before anything is made. Threshold makes commission a joke.

    Advice to ManagementAdvice

    Commission for every employee was worst idea ever. No one wants to put away stock and miss out on that sale. Newer employees who don't know how to explain tend to lie to get the sale. Going to drive the business into the ground. Employees who are actually good at their job, understand how vehicles work, and how to talk to people are leaving. Great plan.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    HORRIBLE place to work as a female!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pep Boys part-time (less than an year)

    Pros

    no reason to work here,unless you are a male mechanic..apparently they are perfect

    Cons

    I got alot of sexual harrassment here,very very sad

    Advice to ManagementAdvice

    WAKE UP!!!! stop swearing like a bunch of sailors!!Get off your butts

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Pep Boys is a failing company and they do not care about their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Parts Manager in Oklahoma City, OK
    Former Employee - Parts Manager in Oklahoma City, OK

    I worked at Pep Boys full-time (less than an year)

    Pros

    Working in the automotive business

    Cons

    Upper management does not care if you come up with a problem, even if its essential part of business. You will not get more then a twenty five cent raise.

    Advice to ManagementAdvice

    They need to rethink some of the products they sell, and they need to find people that know the business.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Very Dissatisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SERVICE ADVISOR in Charlotte, NC
    Former Employee - SERVICE ADVISOR in Charlotte, NC

    I worked at Pep Boys full-time (less than an year)

    Pros

    None. All BS lied to from day one.

    Cons

    Pay. Hours having to sweep floors and empty garbage Evey hour.

    Advice to ManagementAdvice

    None. Corporate is like a cult.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pep Boys

    Pros

    Nothing Nothing Nadda Zilch NEver

    Cons

    Horrible work load, cherry picked jobs, lousy compensation.

    Advice to ManagementAdvice

    Take care of your mechanics.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Worst employment experience of my life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Sales Person in Pittsburgh, PA
    Current Employee - Commercial Sales Person in Pittsburgh, PA

    I have been working at Pep Boys full-time (more than 3 years)

    Pros

    best reason to work here? none, unless you might want to become a certified mechanic somewhere else

    Cons

    Poor management, no pay increase for 3 years despite excellent annual reviews, incredibly inaccurate computer inventory system; upper management cuts hours, few promotion opportunities; stores are understaffed

    Advice to ManagementAdvice

    obviously the only thing this company is looking at is how many executives they can hire from other failed/failing businesses (Sears, Coldwater Creek, Penny's, Circuit City); every 2 weeks there is another Vice President, while people in the store get no pay increase. try taking care of the people who pay your salaries for a change, instead of the overpricing of parts and service to show a profit.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Worst Job Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Advisor in Jamaica, NY
    Current Employee - Customer Service Advisor in Jamaica, NY

    I have been working at Pep Boys part-time

    Pros

    none. the job literally holds you back from finding a more productive job.

    Cons

    Everything. One Team Store method sucks especially when different departments get different pay.

    Advice to ManagementAdvice

    re

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Bad managment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Pottstown, PA
    Former Employee - Sales Associate in Pottstown, PA

    I worked at Pep Boys part-time (less than an year)

    Pros

    The pay, 20% off parts, too bad I don't buy aftermarket parts!

    Cons

    Uneducated customers that want smell like urine and have no idea what there talking about, managers that request you to mop the floor instead of getting real work done, under staffed, company is collapsing in on itself.

    Advice to ManagementAdvice

    Hire more people! Pay less so layoffs like me are prevented

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Misleading Job Title

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Sales Manager in Nashville, TN
    Former Employee - Product Sales Manager in Nashville, TN

    I worked at Pep Boys full-time (less than an year)

    Pros

    None. The store I was at overworked employees constantly and would not work around my school schedule.

    Cons

    Everything. Upper management has no idea what goes on at the store level

    Advice to ManagementAdvice

    Take a look around and develop a better business model. The feel of your stores is like it is stuck in the 1980's. There is a reason people don't trust mechanics, and Pep Boys is one of them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Pep Boys Photos

Our new look!
A newly renovated store
A newly renovated store

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