Pep Boys

www.pepboys.com

Pep Boys Reviews

Updated January 22, 2015
Updated January 22, 2015
224 Reviews
2.6
224 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Pep Boys President, CEO, and Director Mike Odell
Mike Odell
125 Ratings

Review Highlights

Pros
  • I was able to learn a lot from the other employees, we worked as a team in order to complete projects (in 7 reviews)

  • Great work/life balance, anytime I needed off I would receive it (in 5 reviews)


Cons
  • Upper management has no idea what goes on at the store level (in 10 reviews)

  • Long hours sometimes and Communication (in 7 reviews)

More Highlights

62 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great place to work

    Current Employee - Management
    Current Employee - Management

    I have been working at Pep Boys

    Pros

    Good benefits, good training, Good teamwork

    Cons

    Sometimes mis communication and micro managing

    Neutral Outlook
    No opinion of CEO
  2.  

    Varies depending on the individual location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Service Manager
    Former Employee - Assistant Service Manager

    I worked at Pep Boys full-time (more than 3 years)

    Pros

    Opportunities for motivated people, flexible schedule

    Cons

    can be a bad situation under an incompetent manager (like most places)

    Advice to ManagementAdvice

    evaluate store level management frequently

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Exceptional training in the first fifteen years of employment, last year lost CEO, not seeing future with company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Manager in Chicago, IL
    Current Employee - Service Manager in Chicago, IL

    I have been working at Pep Boys full-time (more than 10 years)

    Pros

    Good benefits, wide variety on hand parts, vacation time.

    Cons

    Very low payroll, poor support from corporate level senior management.

    Advice to ManagementAdvice

    Area Director should be at a store per day assisting in sales results and training compliances.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Decent place; nothing different than any other shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Manager in Tampa, FL
    Former Employee - Service Manager in Tampa, FL

    I worked at Pep Boys full-time (more than a year)

    Pros

    Decent pay, promotions for hard work, okay benefits, five-day work week and bonuses that are attainable.

    Cons

    Long hours for managers, high-stress environment, constantly changing policies and unstable financially

    Advice to ManagementAdvice

    Put a focus on stable policies and allow them to grow and spread through the company before abruptly changing them. Mandate managers take two consecutive days off per week, no more split days, to help with rest. Stop being open on nearly every holiday and threatening to be open on the ones you're currently closed on. If your shops are open on a holiday, then your home office should be open and the CEO himself should be at work too. Increase the pay for managers and institute a monthly commission check for managers too.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    sometimey

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loop Driver in Temple Hills, MD
    Current Employee - Loop Driver in Temple Hills, MD

    I have been working at Pep Boys part-time (more than a year)

    Pros

    good work environment nothing really good or bad

    Cons

    no benefits no time off cheap products

    Advice to ManagementAdvice

    raise pay

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Mechanic

    Former Employee - Mechanic in Lewisville, TX
    Former Employee - Mechanic in Lewisville, TX

    I worked at Pep Boys full-time (more than a year)

    Pros

    Great hands on training.

    Cons

    Not a good place to remain employed if looking for growth potential

  8.  

    My time spent at Pep Boys

    Former Employee - Linux Administrator in Philadelphia, PA
    Former Employee - Linux Administrator in Philadelphia, PA

    I worked at Pep Boys as a contractor (less than a year)

    Pros

    The hours were great and the people there very friendly

    Cons

    Never had enough time to learn even more

  9.  

    I learned more about auto motive parts. Have a better understanding of retail side and customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pep Boys

    Pros

    Overall the management is well organized. Regular updates on products and move as demand.

    Cons

    Salary wise it is very less likely to get raise. Stores are not high tech and not well organized.

  10.  

    Good company needs internal work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Manager in Dallas, TX
    Current Employee - Retail Sales Manager in Dallas, TX

    I have been working at Pep Boys full-time (more than a year)

    Pros

    good people, clean stores, decent clientele depending on location.

    Cons

    low payroll budget, forced to run stores on low staff, new hires scarce

    Advice to ManagementAdvice

    spend more time properly training.

    Recommends
  11.  

    Fast advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Manager in Waco, TX
    Current Employee - Retail Sales Manager in Waco, TX

    I have been working at Pep Boys full-time (more than a year)

    Pros

    Fast advancement, it is very easy to get permitted in this company as long as you are skilled.

    Cons

    High turnover rate, due to poor customer satisfaction and rating scale.

    Advice to ManagementAdvice

    Communication

    Recommends
    Positive Outlook
    Approves of CEO

Pep Boys Photos

Our new look!
A newly renovated store
A newly renovated store

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