Pep Boys

  www.pepboys.com
  www.pepboys.com

Pep Boys Reviews

Updated December 9, 2014
Updated December 9, 2014
217 Reviews
2.5
217 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Pep Boys President, CEO, and Director Mike Odell
Mike Odell
123 Ratings

Review Highlights

Pros
  • I was able to learn a lot from the other employees, we worked as a team in order to complete projects (in 7 reviews)

  • Great work/life balance, anytime I needed off I would receive it (in 5 reviews)


Cons
  • Upper management has no idea what goes on at the store level (in 10 reviews)

  • Long hours sometimes and Communication (in 7 reviews)

More Highlights

59 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Decent place; nothing different than any other shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Manager in Tampa, FL
    Former Employee - Service Manager in Tampa, FL

    I worked at Pep Boys full-time (more than an year)

    Pros

    Decent pay, promotions for hard work, okay benefits, five-day work week and bonuses that are attainable.

    Cons

    Long hours for managers, high-stress environment, constantly changing policies and unstable financially

    Advice to ManagementAdvice

    Put a focus on stable policies and allow them to grow and spread through the company before abruptly changing them. Mandate managers take two consecutive days off per week, no more split days, to help with rest. Stop being open on nearly every holiday and threatening to be open on the ones you're currently closed on. If your shops are open on a holiday, then your home office should be open and the CEO himself should be at work too. Increase the pay for managers and institute a monthly commission check for managers too.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    sometimey

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loop Driver in Temple Hills, MD
    Current Employee - Loop Driver in Temple Hills, MD

    I have been working at Pep Boys part-time (more than an year)

    Pros

    good work environment nothing really good or bad

    Cons

    no benefits no time off cheap products

    Advice to ManagementAdvice

    raise pay

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Mechanic

    Former Employee - Mechanic in Lewisville, TX
    Former Employee - Mechanic in Lewisville, TX

    I worked at Pep Boys full-time (more than an year)

    Pros

    Great hands on training.

    Cons

    Not a good place to remain employed if looking for growth potential

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  5.  

    My time spent at Pep Boys

    Former Employee - Linux Administrator in Philadelphia, PA
    Former Employee - Linux Administrator in Philadelphia, PA

    I worked at Pep Boys as a contractor (less than an year)

    Pros

    The hours were great and the people there very friendly

    Cons

    Never had enough time to learn even more

  6.  

    I learned more about auto motive parts. Have a better understanding of retail side and customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pep Boys

    Pros

    Overall the management is well organized. Regular updates on products and move as demand.

    Cons

    Salary wise it is very less likely to get raise. Stores are not high tech and not well organized.

  7.  

    Good company needs internal work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Manager in Dallas, TX
    Current Employee - Retail Sales Manager in Dallas, TX

    I have been working at Pep Boys full-time (more than an year)

    Pros

    good people, clean stores, decent clientele depending on location.

    Cons

    low payroll budget, forced to run stores on low staff, new hires scarce

    Advice to ManagementAdvice

    spend more time properly training.

    Recommends
  8.  

    Fast advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Manager in Waco, TX
    Current Employee - Retail Sales Manager in Waco, TX

    I have been working at Pep Boys full-time (more than an year)

    Pros

    Fast advancement, it is very easy to get permitted in this company as long as you are skilled.

    Cons

    High turnover rate, due to poor customer satisfaction and rating scale.

    Advice to ManagementAdvice

    Communication

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    A place that gets your feet wet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Manager in Dallas, TX
    Former Employee - Retail Sales Manager in Dallas, TX

    I worked at Pep Boys full-time (more than 3 years)

    Pros

    Helps get your foot in the door in the industry. Management pays better than AutoZone & Oreilly Auto Parts but store budget leaves little for extra hands to get the job done.
    Advancement seems based more on likability than a given skill set.

    Cons

    Pay for non manager is undeserved. Must wear several different hats while working for this company.

    Advice to ManagementAdvice

    Promote from within. Utilize your team.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Fun work place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Service Tech in Houston, TX
    Current Employee - General Service Tech in Houston, TX

    I have been working at Pep Boys part-time (less than an year)

    Pros

    Its always fun to go to work. All of us at work just mess around and play with each other. And if you looking to make a carrier with auto the other mechanics will help you out and show you what you know. You always increasing you knowledge.

    Cons

    When you start pay not worth it. And if you work at the shop the flag hour rate is confusing.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Good place to get started.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PepExpress Driver in Orlando, FL
    Current Employee - PepExpress Driver in Orlando, FL

    I have been working at Pep Boys part-time (more than an year)

    Pros

    You get to drive a company truck and get to work on your people skills.

    Cons

    The pay is terrible, people are lazy pushing their work onto you if you're trying to get noticed for a promotion (co-workers do this), expect you to go in for a quarter meeting at 7am on a Sunday, after a year of working my butt off and asking for numerous promotions I was put on "hold" while I was the hardest worker doing not only my job but others.

    Advice to ManagementAdvice

    Learn to make people do their own jobs while rewarding those who excel.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Pep Boys Photos

Our new look!
A newly renovated store
A newly renovated store

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