Pep Boys

  www.pepboys.com
Work in HR? Unlock Free Profile

Pep Boys Reviews

Updated Jun 24, 2014

Be The First To
Add Photos

All Employees Current Employees Only

2.8 158 reviews

59% Approve of the CEO

Pep Boys President, CEO, and Director Mike Odell

Mike Odell

(91 ratings)

44% of employees recommend this company to a friend

Review Highlights

Pros
  • I was able to learn a lot from the other employees, we worked as a team in order to complete projects(in 7 reviews)

  • great start to learn about automotive(in 3 reviews)


Cons
  • Upper management has no idea what goes on at the store level(in 7 reviews)

  • Long hours sometimes and Communication(in 5 reviews)

46 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    the one that got away

    PepExpress Driver (Former Employee) New Orleans, LA

    Prosgood staff and ok pay

    Conslazy mangers who do nothing but eat

    Advice to Senior Managementdo better work to get more work out of your staff

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    An ok company, little upward mobility. Promotions are chosen based on popularity.

    SCRM (Former Employee) Philadelphia, PA

    ProsThe pros are great coworker, reasonable hours and a great location. I was given the tools to do my job well and had great managerial support overall.

    ConsIts an old boys club. Its hard to get promoted even when doing great work and receiving praise. I left because there wasnt a midlevel position above mine. I would have had the same job forever.

    Advice to Senior ManagementBe more open to allowing employees top advance that arent your chums.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    ok

    General Service Technician (Former Employee) Saint Cloud, FL

    Prosthe pay rate is pace rate so you can earn good money

    Consthe managers do not respect the employs and neither to customers

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    A little time on the sales floor, behind the register, and at the parts counter.

    Sales Associate (Former Employee) Pasadena, CA

    ProsHad paid on the job training.
    The manager was a nice guy
    Gave a discount on all products in the store

    ConsVery hard to get the stupid little things in an office that usually get purchased in bulk for the employees like pens and paper

    Advice to Senior ManagementI didn't have a terrible time there. I would hope the company gives a little more to the stationary budget. That's all.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    worked 2 years, its ok

    Mechanic (Current Employee) Albany, NY

    Prosgood pay, easy understanding workorders,

    Consbenefits. no car to service will not get any pay..

    Advice to Senior Managementgood management to district but for store alone no,

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Okay

    Mechanic (Former Employee) Jacksonville, FL

    ProsSomewhat Flexible Schedule, Work in a shop atmosphere.

    ConsDealing with some difficult personalities.

    Advice to Senior ManagementNothing

     

    General Service Tech

    Anonymous Employee (Former Employee)

    Prosincreases your knowledgeof automotive parts and services. if you want to start a career in the automotive field PepBoys would be a good place to start off.

    ConsDepending on the position you appl for the pay isnt that good.

    Advice to Senior ManagementHire managers with automotive backgrounds. Sometimes its sad to see lower level employees having a better automotive knowledge than their superior.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    it was ok

    SERVICE ADVISOR (Current Employee) Philadelphia, PA

    ProsDecent pay, flexible scheduling, many locations

    ConsVery slow career advancement, lack of product, had to special order a lot which cost the customer time & money, SOF & parts look up needs a lot of work, poor training

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Roughly ran company

    Retail Parts Associate (Former Employee) Mansfield, OH

    ProsThe pay was decent compared to other parts stores.

    ConsThey do not require you to be very good at customer service.

    Advice to Senior ManagementYou need to get the payroll figured out and employee customer service.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    you can make it work, but it's very frustrating. Not a well designed company by any means.

    Customer Service Advisor (Former Employee) Rancho Cordova, CA

    ProsI liked the fact that they are going to a on commission structure, where it pays the lowest people more money. Before that it was like working for a fast food place or something, same pay. Usually resolved problems to customer's satisfaction... but what company wouldn't. U do learn a lot about cars and proper car maintenance.

    ConsConstantly changing rules, which are not explained fully at any point, hugely political management, u have to kiss the right ass for the proper amount of time before u get a chance to advance... honestly idk how they stay in business. Do not trust anything that management says, or take it with a grain of salt, they will screw u over if it is to their benefit.

    Advice to Senior Managementfocus less on how bad ass u think u think u are, and more on how to make the company better. and enough with the witticisms... seriously

    No, I would not recommend this company to a friend

Worked for Pep Boys? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.