Pep Boys

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Pep Boys Reviews

Updated May 27, 2014

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All Employees Current Employees Only

2.8 158 reviews

59% Approve of the CEO

Pep Boys President, CEO, and Director Mike Odell

Mike Odell

(91 ratings)

44% of employees recommend this company to a friend

Review Highlights

Pros
  • I was able to learn a lot from the other employees, we worked as a team in order to complete projects(in 7 reviews)

  • great start to learn about automotive(in 3 reviews)


Cons
  • Upper management has no idea what goes on at the store level(in 7 reviews)

  • Long hours sometimes and Communication(in 5 reviews)

32 Employee Reviews Back to all reviews
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    • Culture & Values
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    Great source of automotive knowledge

    Commercial Sales Assistant (Current Employee) Knoxville, TN

    ProsYou learn a lot about automotive, discounts on car parts, and the company prefers to promote rather than outsource

    ConsHectic environment due to lack of hours allowed to be scheduled. part-timers get screwed in regards to PTO and scheduled hours. Some people should just not be managers!!

    Advice to Senior Managementsend in more visitors to judge manager performance. PTO FOR ALL!! Seriously SERIOUSLY think about how stupid your hour restrictions are. Seriously my store brings in over 5 million a year and you cut us down to almost the same as our sister store that barely makes 2. Oh and P.S. A PERSON CAN NOT FREAKING LIVE ON 10-15 HOURS A WEEK YOU CON ARTISTS.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Acceptable

    Service Manager (Current Employee) New York, NY

    ProsBeing a manager you have some flexabilty in your scheduale, if in a busy location you can make some decent money.

    ConsCorporate expectations are not based on real world circumstances. We are not suppose to say no to a customer when they request service, but if all the techs are busying and you have people waiting as well as appointments comming in, how is it possible to say to some one walking in sure we can help you??? You are expected to pull the car in and have customer take a seat. After a while that customer is going to say hey why did you pull my car in if no one is going to work on it?/ I have been here 45 minutes and no one has gotten near it yet?? It only causes issues and generates complaints.

    Advice to Senior ManagementSpend some time behind the service desk and experiance the real world. Maybe then you will see our point of view and the appropriate policy and procedures can be formulated for the real world.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Service Advisor

    Anonymous Employee (Former Employee)

    ProsThey benefits of working in a automotive shop and getting discounts was great. Also learning people skills was even better.

    ConsThe management really couldnt get their head on striaght. they were always running around, Then they blamed the employees under them.

    – I'm optimistic about the outlook for this company

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    great place to start your career.

    Anonymous Employee (Former Employee)

    ProsWorked at the corporate office and it was a very relaxed atmosphere. Worked with a lot of wonderful people. A very good company to kick start your career then take your experience somewhere else.

    Consmanagement had its pockets of clicks and those clicks had their favorites employees. If you want more training, you're on your own.

    Advice to Senior ManagementTo senior management...stop making love to your egos and start recognizing the heroes below the 5th floor

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    doing everything right does not always guarantee a promotion

    Customer Service Advisor (Current Employee)

    ProsBeing able to work with a variety of people can helping them when they are in need is very satisfiying

    ConsThere is not much room for progressing in a professional career which is why i am looking for another opportunity somewhere else.

    No, I would not recommend this company to a friend

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    Can be fun

    Service Manager (Current Employee) DFW, TX

    ProsLots of freedom as a manager. Excellent job security. Excellent support from AP, HR and Margin Control. Very high base pay so there is no worry about making bonus.

    ConsThe computer systems (windows xp, microsoft 2000, shopx,). Lots of passwords. Getting talked down to because you don't sell air filters even though you have the highest CSP in the area.

    Advice to Senior ManagementSpend some money and update the equipment and software. Develop a different system on allocating hours so a store that is busier (about 15k per week busier) gets more hours. This would benefit the company and customer.

    Yes, I would recommend this company to a friend

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    Nice pay, Good hours.

    Cashier (Former Employee) West Hills, CA

    ProsThe pay is better than some places that have similar work. The store is usually not overly large and it's easy to put away things once you get the hang of it. The people you work with are almost always great and fun.

    ConsThe management loves to pressure you about reward cards. Its annoying. Even if customers have states they do not want one, you have to ask around 2 more times to satisfy the manager. Even if most people you rang up had them they won't hear of it. The only other problem is that the parts area and service area are practically jokes so you'll get a lot of angry guests even though it wasn't anything having to do with you.

    Advice to Senior ManagementReward cards are nice but as long as the employee asks it shouldn't be an issue.

    Yes, I would recommend this company to a friend

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    Overall, rewarding experience.

    Store Manager (Current Employee) DFW, TX

    ProsGreat team
    Benefits
    Ability to schedule around personal life

    ConsGet your money right up front (Management). They will hire based on a need. If they can't find someone with experience, they will hire someone they think they can "train" who has no experience in the field. If their need is great, they will offer that individual significantly more money than what their current, "Proven Hi-Po" managers are making. This creates animosity and decays trust in the area directors / company.

    Advice to Senior ManagementWhen your great people are not worried about their salary, they truly give their all. Also, announce "ALL" open store support positions, and ask for interested parties. Stop selecting people for promotion without interviewing all interested parties

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • No Opinion of CEO

     

    Have worked there for over 6 years

    Anonymous Employee (Current Employee) McAllen, TX

    ProsGreat coworkers, ability to learn about automotive repair and maintenance

    ConsPoor upper management (Corporate level)

    Advice to Senior ManagementBe consistant with policies. Better pay Be realistic.

    Yes, I would recommend this company to a friend

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    • Approves of CEO

     

    Established company to work for

    Accounting (Former Employee) Philadelphia, PA

    ProsThere are opportunities to be promoted or change roles, big company.

    ConsThere could be more flexability to work from home.

    Yes, I would recommend this company to a friend

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