Pep Boys Reviews

Updated August 14, 2014
Updated August 14, 2014
181 Reviews
2.6
181 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Pep Boys President, CEO, and Director Mike Odell
Mike Odell
103 Ratings

Review Highlights

Pros
  • I was able to learn a lot from the other employees, we worked as a team in order to complete projects (in 7 reviews)

  • Good Entry Level into Industry for newcomers, Flexible Scheduling (in 6 reviews)


Cons
  • Upper management has no idea what goes on at the store level (in 7 reviews)

  • Long hours sometimes and Communication (in 6 reviews)

More Highlights

38 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Pep Boys

    Pros

    Great opportunity for advancement.
    Great management

    Cons

    Not the best for part time technicians

    Approves of CEO
  2.  

    Customers were friendly and coworkers were nice as well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Burbank, CA
    Former Employee - Sales Associate in Burbank, CA

    I worked at Pep Boys part-time for more than 5 years

    Pros

    Great opportunity to learn about automotive vehicle parts and accessories.

    Cons

    If you let coworkers/managers/customers get in your head you're going to have a hard time.

    Advice to ManagementAdvice

    Managers should not leave early and make sure everything is in order with his assistants before leaving.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great opportunity!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pep Boys

    Pros

    Well structured environment. The staff were very friendly and everybody including security made you feel special.

    Cons

    Sometimes the meetings run too long to get your daily activities done.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Awesome to work in such a cool culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pep Boys as a contractor

    Pros

    The company culture is good to work with .People here are very much friendly

    Cons

    Pay is less its $9.00 for an hour

  6.  

    Opportunity and cheer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Service Tech  in  West Covina, CA
    Current Employee - General Service Tech in West Covina, CA

    I have been working at Pep Boys part-time for less than a year

    Pros

    Friendly/family oriented, good opportunities, and warm welcome to new comers.

    Cons

    Low pay in the beginning and no automotive specific training

    Advice to ManagementAdvice

    Move faster with operations and set schedules to keep people posted on the status of their services rendered.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Worked in an excellent team, constantly provided meaningful coaching and training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inventory Analyst  in  Philadelphia, PA
    Former Employee - Inventory Analyst in Philadelphia, PA

    I worked at Pep Boys full-time for less than a year

    Pros

    Very friendly work environment, excellent training and skills development, pretty decent work-life balance. In-house gym is definitely a great perk.

    Cons

    Salary could be a little better, maybe some better perks such as flex work capability, and better defined promotion path

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great source of automotive knowledge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Sales Assistant  in  Knoxville, TN
    Current Employee - Commercial Sales Assistant in Knoxville, TN

    I have been working at Pep Boys full-time for more than a year

    Pros

    You learn a lot about automotive, discounts on car parts, and the company prefers to promote rather than outsource

    Cons

    Hectic environment due to lack of hours allowed to be scheduled. part-timers get screwed in regards to PTO and scheduled hours. Some people should just not be managers!!

    Advice to ManagementAdvice

    send in more visitors to judge manager performance. PTO FOR ALL!! Seriously SERIOUSLY think about how stupid your hour restrictions are. Seriously my store brings in over 5 million a year and you cut us down to almost the same as our sister store that barely makes 2. Oh and P.S. A PERSON CAN NOT FREAKING LIVE ON 10-15 HOURS A WEEK YOU CON ARTISTS.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Acceptable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Manager  in  New York, NY
    Current Employee - Service Manager in New York, NY

    I have been working at Pep Boys full-time for more than 5 years

    Pros

    Being a manager you have some flexabilty in your scheduale, if in a busy location you can make some decent money.

    Cons

    Corporate expectations are not based on real world circumstances. We are not suppose to say no to a customer when they request service, but if all the techs are busying and you have people waiting as well as appointments comming in, how is it possible to say to some one walking in sure we can help you??? You are expected to pull the car in and have customer take a seat. After a while that customer is going to say hey why did you pull my car in if no one is going to work on it?/ I have been here 45 minutes and no one has gotten near it yet?? It only causes issues and generates complaints.

    Advice to ManagementAdvice

    Spend some time behind the service desk and experiance the real world. Maybe then you will see our point of view and the appropriate policy and procedures can be formulated for the real world.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Service Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pep Boys

    Pros

    They benefits of working in a automotive shop and getting discounts was great. Also learning people skills was even better.

    Cons

    The management really couldnt get their head on striaght. they were always running around, Then they blamed the employees under them.

    Positive Outlook
  11.  

    great place to start your career.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pep Boys

    Pros

    Worked at the corporate office and it was a very relaxed atmosphere. Worked with a lot of wonderful people. A very good company to kick start your career then take your experience somewhere else.

    Cons

    management had its pockets of clicks and those clicks had their favorites employees. If you want more training, you're on your own.

    Advice to ManagementAdvice

    To senior management...stop making love to your egos and start recognizing the heroes below the 5th floor

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