Pep Boys Reviews

Updated August 14, 2014
Updated August 14, 2014
181 Reviews
2.6
181 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Pep Boys President, CEO, and Director Mike Odell
Mike Odell
103 Ratings

Review Highlights

Pros
  • I was able to learn a lot from the other employees, we worked as a team in order to complete projects (in 7 reviews)

  • Good Entry Level into Industry for newcomers, Flexible Scheduling (in 6 reviews)


Cons
  • Upper management has no idea what goes on at the store level (in 7 reviews)

  • Long hours sometimes and Communication (in 6 reviews)

More Highlights

18 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great company headed in the right direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Intern  in  Philadelphia, PA
    Current Employee - Human Resources Intern in Philadelphia, PA

    I have been working at Pep Boys full-time for less than a year

    Pros

    - Offered wide range of experiences - Plenty of room for growth and development
    - Excellent benefits
    - Friendly staff from security desk to executive committee
    - Growing company headed in a positive direction

    Cons

    Can not think of any

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    I enjoyed my time working there! We had to take monthly tests online which were pretty educational.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Toms River, NJ
    Former Employee - Cashier in Toms River, NJ

    I worked at Pep Boys part-time for more than a year

    Pros

    Great work/life balance, anytime I needed off I would receive it. I was payed pretty decently for being a cashier. All the employees are friends with each other and are happy to cover for you. They are also really helpful, anytime you had a questions someone was there to answer it. It was a Pep Boys family lol All the cashiers had an Opportunity to move up and become a manager.

    Cons

    I've experienced a few costumers who were sexiest towards me and other female employees.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Fun place to work at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Gross Margin Intern  in  Philadelphia, PA
    Current Employee - Gross Margin Intern in Philadelphia, PA

    I have been working at Pep Boys as an intern for less than a year

    Pros

    Very friendly, and helpful. Great place to work and advance your career

    Cons

    Can not think of one

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    I love my job!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Support Manager  in  Sugar Land, TX
    Current Employee - Sales Support Manager in Sugar Land, TX

    I have been working at Pep Boys full-time for more than a year

    Pros

    They go above and beyond on training and making sure the customer is first!

    Cons

    For one team stores the pay is less than desirable. You work twice as hard for not as much pay as the regular stores.

    Advice to ManagementAdvice

    No one is saying you have to be on the same page, but at least get in the same book.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Challenging ! Customer first friendly atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store General Manager  in  Reno, NV
    Current Employee - Store General Manager in Reno, NV

    I have been working at Pep Boys full-time for more than 3 years

    Pros

    Pay is average for the industry! Customer friendly
    Make a friend atmosphere. Employees are conceded the company's top asset.

    Cons

    Typical corporation long hours. Company is cutting store hours trying to save their way to profit.

    Advice to ManagementAdvice

    Stay the course! The customer friendly atmosphere will pay off in the long run.

    Neutral Outlook
    Approves of CEO
  7.  

    Outstanding service, as usuall!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pep Boys part-time for more than a year

    Pros

    You can make appointments. You get good honest people to deal with and great car care from the mechanics. the monroeville Pep Boys knows vehicles and knows how to deal with the public. The people at monroeville are honest and they stand by their word! We make things right.

    Cons

    None, ever! If there are any they fix them!

    Advice to ManagementAdvice

    Keep the coffee coming

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Team oriented

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Online Marketing Content Artist  in  Philadelphia, PA
    Former Employee - Online Marketing Content Artist in Philadelphia, PA

    I worked at Pep Boys full-time for more than 3 years

    Pros

    I was able to learn a lot from the other employees, we worked as a team in order to complete projects. Was given extra assignments constantly which helped me grown within the company.

    Cons

    We were on a raise freeze for two years, which was very tough.

    Advice to ManagementAdvice

    Listen to your employees concerns, it will pay off with more productivity from them.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Really good store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Littleton, CO
    Current Employee - Customer Service Representative in Littleton, CO

    I have been working at Pep Boys part-time for more than 10 years

    Pros

    The store has a fantasic layout and has signs for everyting in the store

    Cons

    No cons really and none i can think of

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Excellent customer service. Take good care of customers.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pep Boys

    Pros

    My pickup truck needed a new battery and alternator. Walt, a manager at the store took good care of me and quickly replaced both items. Demonstrated good customer service. I only went there once but it was a stress free experience.

    Cons

    There were no cons in my experience

  11.  

    Very good company that offers a lot of advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pep Boys

    Pros

    The advancement is there if you are motivated enough to go for it. You can have a lot of support by you're managers as long as your a good employee.

    Cons

    Higher ups in corporate tend to try to intimidate you. Makes you a little less motivated to work which can effect many other things.

    Recommends
    Positive Outlook
    Approves of CEO

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