Pep Boys Reviews

Updated July 13, 2015
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Scott Sider
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Pros
  • I was able to learn a lot from the other employees, we worked as a team in order to complete projects (in 7 reviews)

  • Great work/life balance, anytime I needed off I would receive it (in 5 reviews)

Cons
  • Upper management has no idea what goes on at the store level (in 10 reviews)

  • Long hours sometimes and Communication (in 7 reviews)

More Pros and Cons

27 Employee Reviews

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  1. Great growth potential

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Littleton, CO
    Current Employee - Customer Service Manager in Littleton, CO

    I have been working at Pep Boys

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company strives to be very competitive to earn customers trust and take care of its people. Favorable customer service practices, Good Pricing and Great selection

    Cons

    Up front salaries don't really reflect earning potential. A go-getter will do very well; a person who is there for An hourly wage doesn't make much. (and they shouldn't!) Need better hiring practices to attract and retain better candidates.

    Advice to Management

    Computer systems need to be updated and should include input from people working in the trenches. They are disjointed, slow, and cumbersome. Not intuitive for newcomers and impede the learning curve.


  2. We are car people!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Trainer in Kennesaw, GA
    Current Employee - Sales Trainer in Kennesaw, GA

    I have been working at Pep Boys (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    If you love everything about cars, Pep Boys is the place to work. Great people, great benefits, great opportunities, strong future.

    Cons

    We need fresh, enthusiastic employees.


  3. General Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Philadelphia, PA
    Current Employee - General Manager in Philadelphia, PA

    I have been working at Pep Boys full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Upward mobility is great. The culture change is exciting to see grow. Great store team. Pay.

    Cons

    Some process are complicated. Payroll can be tight. A lot of tenure with a lot of unchanging behaviors.

    Advice to Management

    Hold stores that are hurting us more accountable. Having to suffer because stores can't manage payroll or profit isn't acceptable. More accountability on all levels. Too much comfortable tenure.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Pep Boys

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pep Boys full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    My best reason to work at Pep Boys is the quality of work they do and they have verity tools and auto parts.

    Cons

    I do not have any at the moment.

    Advice to Management

    They keep improving on the technology to better serve their customer.


  6. Geeat company treat you well

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pep Boys

    Pros

    Nice people, friendly ,supportive no drama

    Cons

    Worked for much worse . None really


  7. Service Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Manager in Savannah, GA
    Former Employee - Service Manager in Savannah, GA

    I worked at Pep Boys

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This was an excellent place to start learning about the differences of each vehicle while understanding the needs of each and every customer. Appreciating the value, time and efforts of all employees involved to make the customer a satisfied one.

    Cons

    However, enjoying the job it did have its challenges, not every customer is a satisfied one. The altercations of an angry customer can be the biggest task of the day. When handling these kinds of customers you have to make them happy in some form before they leave so you have repeat business.

    Advice to Management

    Striving to make a more successful team each year, providing increase sales so more pay raises can come.


  8. Great career choice!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Chandler, AZ
    Current Employee - General Manager in Chandler, AZ

    I have been working at Pep Boys full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The privilege of caring for people by maintaining the safety of their vehicles. The ability to choose a team of people who can and will exhibit the culture of a customer first task second attitude. To be part of a company who recognized they made a mistake and wants to make it right and grow from up.

    Cons

    Challenges would be resurrecting this fine company's reputation by maintaining a high standard of accountability at all times and making sure the Team understands their individual and collective responsibilities.

    Advice to Management

    Just keep supporting us.


  9. Great people great atmosphere

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pep Boys

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Flexible, good bonus plans, paid time off

    Cons

    Corporate communication is lacking

    Advice to Management

    Have more communication


  10. The managers truly appreciate you as an employee.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Lancaster, PA
    Former Employee - Cashier in Lancaster, PA

    I worked at Pep Boys part-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    They give the opportunity of moving up to management, even as a part-time employee you receive health benefits and paid time off.

    Cons

    Being a young female I got hit on by customers quite often.

    Advice to Management

    Come in every once in a while and introduce yourself to employees and customers, it will show both parties you care about their business as well as yours.


  11. Excellent place to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Parts Manager
    Current Employee - Parts Manager

    I have been working at Pep Boys full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    They provide opportunities to learn and train in order to move up in the company. They encourage higher education.

    Cons

    The class of customers are sometimes a pain to deal with but every retail environment has thus issue.



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