PetSmart

  www.petsmart.com
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PetSmart Reviews

Updated Jul 21, 2014
All Employees Current Employees Only

3.1 915 reviews

80% Approve of the CEO

PetSmart CEO David K. Lenhardt

David K. Lenhardt

(144 ratings)

56% of employees recommend this company to a friend

Review Highlights

Pros
  • Professional; working with animals is rewarding; decent pay; good team(in 65 reviews)

  • Worked as a hotel employee for two years - great hours (usually full time hours), long shifts(in 29 reviews)


Cons
  • There are not always full-time opportunities for interns available upon their graduation(in 44 reviews)

  • Think twice before signing up for this, or apply for cashier or pet care department(in 38 reviews)

170 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    I loved the pets, not the people

    Cashier (Current Employee) Roswell, GA

    ProsThe pets were awesome. Everyday was a new pet experience

    ConsHours and favoritism. If one manager decided he/she doesn't like you. They will cut your hours and make working miserable

    Advice to Senior ManagementMake it an actual equal oppurtunity employer

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Fun but not fun

    Anonymous Employee (Current Employee)

    ProsBeing able to talk to people and help them with their needs. The associates are quite friendly.

    ConsWorking early hours and not getting commended for your work. The managers can be quite moody at times and half the time they are unreliable showing up late or calling off almost every week. Sad thing is, nothing is done about it... Also take note that there is no room for moving up where I'm at.

    Advice to Senior ManagementStart doing something about managers constantly calling out or being late and perhaps appreciate your employees more...

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Nice but should be more fun than it is.

    Ssg Associate (Current Employee) Phoenix, AZ

    ProsStrong family support and actives catered toward families, like movie nights, carnivals ect. Not really anything though for professional singles.

    Great flexible work schedules and management supports and works around personal needs with little concerns.

    Work with and see pets all day. :-)

    ConsLots of talk and long time to action. Chaotic management bc senior levels are too much in the weeds and controlling. They speak of leadership and empowerment but don't really walk it in all areas of company

    Nice to have pets but work environment is not set up to handle productive environment for people to bring pets. Very hectic and distracting work environment. Also some misbehaving and disruptive pets continue to be allowed bc management won't address bad behaviors.

    Advice to Senior ManagementTrust and empower the working levels so that directors and vps can lead and working teams can make progress vs. endless cycles of meetings

    Create an environment that is not distracting for having lots of pets in building at one time. For example more offices and require those in cubes to keep pet in cube not open doggy day camps in offices or work cube rows. Too disruptive for others when dogs are romping in office. That should be reserved for the dog park or day camp.

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Great for high school students and that's about it.

    Senior Petshotel Associate (Former Employee)

    Prosadvocate charities, occasionally great animals to be around,

    Consopen 24/7 365, required to work every holiday, shifts can be a mix of days and overnights, dangerous, unsanitary.

    Advice to Senior Managementmost management inevitably gets fired from how easily it is to get documented three times.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Senior Management
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    • No Opinion of CEO

    1 person found this helpful  

    Former associate

    Anonymous Employee (Former Employee)

    Prosworking with animals and pet lovers

    Conspoor management and verbal abuse

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    A good company in the quickly expanding world of Pet Speciality

    Store Manager (Former Employee)

    ProsCompany feels like it has a solid business model. The organization is forward thinking and not just focused on the present but also has plans for 15 years out and how it will stay relevant and keeps its current number one position.

    ConsIt is a frustrating time at the company with lots of constant changes, with the biggest one being the switch to a new CEO. A comment was made to me by a peer Store Manager about this change. And it best describes what is happening now. She told me that she felt that with this CEO change that the company is losing it's heart. She feels that it is becoming very rigid and turning into an environment where you must produce or your are out. That there is no room for error or else you are gone.

    Advice to Senior ManagementContinue to develop your people internally. As this internal pool ages and time goes by, do not be so quick to throw the experienced out. I am disappointed that I was cast out so quickly without proper consideration of my contributions. You have lost a customer for life.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Upper Manager does not represent the company well

    Retail Store Manager (Current Employee)

    ProsThey really care about the animals and customers. Training is exceptional. Customers are very friendly and fellow employees are excellent. Nice stock awards.

    ConsThe main problem I have had is that the Upper Management doesn't take accountability for anything and throws his team under the bus when ever he gets in trouble. Be prepared to sign your name a hundred times a day on checklists.

    Advice to Senior ManagementAudits are not helpful when Upper Management doesn't even bother to do them himself. Perhaps this is why they are so low when corporate comes to town.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Unhappy

    Associate (Former Employee) Sand City, CA

    ProsCompetitive pay, salon manager cared for those under her, safe environment, accommodating to schedules

    ConsLittle to no cross training or job advancement. Personal growth is ignored. Time management was extremely poor and schedules were often unannounced until the end of the week. Hours were cut severely in part-time and the competent managers work overtime to make up for the ones that are not. When training new employees or old, they teach them the basics and when the employee does something wrong, they are penalized even if they were not taught how to deal with the situation.

    Advice to Senior ManagementManagers need to be taught how to manage time efficiently. Many problems in the store would be solved.

    – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great job but don't become friends with anyone you work with.

    Pet Care Manager (Former Employee) Alvin, TX

    ProsDiscounts on supplies, grooming and training. Great benefits.

    ConsMorning shifts start at 530am. Company policy is no fraternization between employees. Dismissed after 3 years of service for socializing with another employee in a different department from mine.

    Advice to Senior ManagementRethink your policies, becoming friends with coworkers stengthens the team and improves customer service as a whole. Too much red tape to cut through when determining what you can and cant do.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    low paying, bad hours, poor management

    Dog Groomer (Former Employee)

    Prosbeing around animals can be fun

    Consmin. wage
    poor work/life balance
    high turnover
    lots of drama

    Advice to Senior Managementreward the people who work hard and listen when there is a person who is causing serious problems with more than one employee. Part timers should not work 7 days in a row and not get full time hours

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