PetSmart
3.1 of 5 893 reviews
www.petsmart.com Phoenix, AZ 5000+ Employees

PetSmart Reviews

Updated Jul 6, 2014
All Employees Current Employees Only

3.1 893 reviews

                             

80% Approve of the CEO

PetSmart CEO David K. Lenhardt

David K. Lenhardt

(141 ratings)

56% of employees recommend this company to a friend
236 Employee Reviews Back to all reviews
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    1 person found this helpful  

    PetSmart GREAT PLACE TO WORK but...

    Pet Care Associate (Current Employee)

    Prosgreat people to work with. Everyone loves retail and animals and it is a positive environment. The philosophy of the company is a positive one and they do a lot of work towards rescuing animals. Management is friendly and caring for the most part and the environment is always caring and friendly and positive. Compensation is the only draw back. They only hire part time and the pay is awful compared to the expectations they demand.

    ConsPay is awful. If the company cared as much about the living conditions of its associate as they do about animals it would be the best company to work for.

    Advice to Senior ManagementFight for better pay for associates

    Yes, I would recommend this company to a friend

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    Good animal care policies until upper management gives you advice

    Pet Care Specialist (Former Employee)
    Arlington, TX

    ProsI enjoyed working with the animals. They had a good animal care policy and followed it. A decent veterinarian was accessible for the occasional illness.

    ConsMy main complaint is that upper management insisted on giving me bad advice in animal care. For example, they kept insisting that put a solid opaque acrylic lid on cages that had animals with UV requirements (UV does not transmit through acrylic). I tried to explain this but insisted because of humidity requirements (not as important as UV for the animal in question). People who know nothing about the animals in question don't need to be reading a piece of paper and think they can give advice on it. Instead, I just had to change it while they were there and then change it back. Another issue is the high turnover rate and constantly hiring kids fresh out of high school who have no work ethic. If someone gets lazy, an animal could suffer, so this practice is not okay. The pay is very low at minimum wage but this is also just a pet store. Raises are time based so you can get a higher wage later on. There was some extreme retaliation and nepotism problems at my particular store which resulted in other people getting their hours cut so their buddy could have them (even though they worked in another dept). Also, there was too much emphasis on sales and not enough on animal care. No common sense. For example, they saw no problem selling a full grown turtle in a starter kit meant for a juvenile because "it's a starter kit and we sell it". No. Just no. The policy is great while caring for animals in store but it seems as soon as it comes to sales, that kind of thing goes out the window. There is absolutely no training in animal care. All of the new employee training deals with sales, not animal health. We are also typically are there at 6am to do maintenance before opening hours but often there is only one employee scheduled and it is very difficult to clean an entire department, scrub the fish section, feed all the animals, clean dirty dishes, and then take care of receiving and the quiet room in only three hours.

    Advice to Senior ManagementStart training your new employees on animal care as well as how to sell products. Most customers come to us knowing nothing about the animal and it would do everyone a favor if employees could use critical thinking skills instead of regurgitating lists of what products go with what animal. I know you have to balance care with business, but keep in mind that you have a 14 day guarantee. If that animal is not cared for properly, the animal could be returned and you lose money. If that animal survives past the guarantee but tragically dies or gets sick because of employee recommendations, you will lose return business and you will lose money. Your upper management should also be trained in animal care, not just business practices, to prevent incidents such as I described with the acrylic lids.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Sales Associate

    Sales Associate (Current Employee)

    ProsGreat customers, nice working environment and management willing to work with me to establish a consistent part time schedule.

    ConsNo health care for part time employees.

    Advice to Senior ManagementToo many coupons - a customer should get no more than one coupon per transaction based on their purchse history. You have the information with the Petperks data. Use it.

    Yes, I would recommend this company to a friend

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    PetSmart

    Pet Care Specialist (Former Employee)
    Parker, CO

    Prosworking with animals everyday, talking the adoption dogs on walks and playine with the adoption cats. its nice to interact with people that enjoy animals.

    Conshire mainly part time associates. sometimes we do not have enough staff on hand when the store would get really busy because they can can only hire so many people

    Yes, I would recommend this company to a friend

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    If you get a store with good people, it's a great retail job

    Sales Associate (Former Employee)
    Ocean, NJ

    ProsI'm sure it varies widely, but my experience was that Petsmart was a company where a good employee can work their way from cashier to management, or branch off into other departments like grooming or training that could lead to better opportunities.

    ConsTypical corporate retail nonsense to work around, but if you have managers who are supportive and will advocate for you, it's great.

    Advice to Senior ManagementStore management: Be supportive of your employees and give them opportunities to advance and succeed when they're willing to work for it. Corporate management, don't be so micromanaging that it makes it impossible for employees to do the enjoyable parts of their jobs (taking care of animals, sharing knowledge and advice with pet parents) just to hit certain numbers that it's impossible for the average employee to really influence anyway.

    Yes, I would recommend this company to a friend

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    Great Company to work for!

    Presentation Manager (Current Employee)
    Charlotte, NC

    ProsFlexible schedule, great benefits, you get to work with pets

    ConsA lot of tasks to complete and minimal staffing, can be very stressful at times

    Advice to Senior ManagementContinue to make an effort to listen to what the stores are saying

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    Wish I still worked here

    Anonymous Employee (Current Employee)

    ProsThe management staff at PetSmart is wonderful. You will make friends for life. As long as you are respectful and work hard, you will go far.

    ConsThe work-load can be quite overbearing at times. However, it is retail, so that should be expected. During inventory, you may feel like quitting. It can be quite a task, that seems never ending.

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    Animals Amazing, People Not So Much

    Pet Care Specialist (Former Employee)
    Destin, FL

    ProsI loved working with the animals and helping people choose the right pet. It gave a lot of great practice for customer service and interacting with people. Most of my co-workers were a joy to work with and a few I have still stayed friends with even after leaving. The company does have good values and I really love their charity work. I like that they never gave live food. The money was pretty good as well.

    ConsManagement wasn't so great plus I lived kind of far and they didn't compensate enough for that in my Salary I felt. The work-life balance was alright for the most part but they occasionally overworked you as well.

    Yes, I would recommend this company to a friend

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    A Good Place to Get Started

    Pet Groomer (Former Employee)
    Jacksonville, FL

    Prosgood pay, regular raises, nice benefits, good discounts on their products and services, great training and a fun environment - people who don't like pets don't last long

    ConsStill a retail job, hard to get to full time if you aren't a groomer or manager. you must really like animals and not mind dealing with poop even if you are a manager.

    Advice to Senior ManagementBe more selective about how you distribute hours, employees who show up on time and don't call in should be able to get longer shifts if they want them.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great place to work for motivated people.

    Pet Products Manager (Current Employee)
    New York, NY

    ProsThey tend to promote within
    You usually get noticed if ur doing a good job
    Work with your availability when needed

    ConsMore politics involved then they like to portray.

    Have to pick up for other people's slack a lot of the time

    Advice to Senior ManagementGive hard working associates more hours

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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PetSmart – Why Work for Us?

Company Information PetSmart, Inc. (NASDAQ: PETM) As the largest specialty pet retailer of services and solutions for the lifetime needs of pets, we employ approximately 52,000 associates and operate 1,278 stores and… Full Overview

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