PetSmart

  www.petsmart.com
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PetSmart Reviews

Updated August 19, 2014
Updated August 19, 2014
969 Reviews

3.4
969 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PetSmart CEO David K. Lenhardt
David K. Lenhardt
160 Ratings

Review Highlights

Pros
  • Professional; working with animals is rewarding; decent pay; good team (in 67 reviews)

  • Worked as a hotel employee for two years - great hours (usually full time hours), long shifts (in 29 reviews)


Cons
  • There are not always full-time opportunities for interns available upon their graduation (in 44 reviews)

  • There are not enough employees there during the day at anytime, especially in the Pet Care department (in 38 reviews)

More Highlights

263 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Pet Care Specialist  in  Atlanta, GA
    Current Employee - Lead Pet Care Specialist in Atlanta, GA

    Pros

    Good benefits and fun place to work if you love animals. weekly pay check is always good! Fun to help customers with their new pets and explaining how to care for them. Growth is there..

    Cons

    Laziness from management. No team work from employees. Pay is poor. the open door policy basically means employees are more worried about your home life verse your performance at work. Too much focus on sales which can be stressful. The schedule is never the same week to week to it is almost impossible to plan anything outside of work! Overworked and underpaid!! if you work hard and take on other responsibilities it will become part of your job without extra pay.

    Advice to ManagementAdvice

    Take control. Come out of the office and offer assistance. Stop sitting at the computer all day. Take blame for your wrongs instead of throwing each other under the bus.

    Recommends
    Negative Outlook
    Disapproves of CEO
  2.  

    Lots of Fur, Feathers, and Scales but not much Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Care Specialist  in  Austin, TX
    Current Employee - Pet Care Specialist in Austin, TX

    Pros

    Practically therapeutic to go to work, no matter the people drama, or school stress there just aren’t too many places you can go to work and just pick up a handful of hamsters. It’s actually policy to pet dogs! It is basic retail expectations (sales, stocking, facing) but you are compensated with kittens and chinchillas.

    Cons

    Pay is low for an associate, as well as management (unless you are a store manager) so really this job couldn’t be your primary means of supporting yourself. Even as a second job, it would be a stretch. There is not much in the way of growth because from my observations they do not hire from within. Also, no one was full time, except management and 1 of the trainers.

    Advice to ManagementAdvice

    Consider paying more than minimum wage, or at least promoting from within.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Would recommend if you are a true animal lover, and are incredibly patient with both pets and people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dog Bather
    Current Employee - Dog Bather

    Pros

    Having the opportunity to work directly with pets is perhaps the best perk to working in the services part of PetSmart (grooming, hotel, reptiles and fish). Management is always willing to work with my schedule, as I work part-time at both PetSmart and another, and I am also a full time college student, so my schedule is usually fairly crazy. The team at my store is awesome, and highly supportive of each other. If you want to become dog groomer, being a dog bather is the first step to being sent off to academy. Dog groomers make relativity good money for the educational requirements and experience required (50% commission off of all services performed by groomer, can see weekly paycheck of $800+ working full time during busy periods)

    Cons

    A large part of working here is working directly with customers (customer service), which comes with all the challenges commonly associated with it. 98% of the customers you will meet are awesome and wonderful people, the other 2% will ruin your day. Working with the pets is also a challenge in of its self, some dogs will give you problems when it comes to performing the services you need to do with them. Working in the grooming salon can be incredibly stressful at times, as a dog bather you will be required to balance bathing your dogs, performing walk in services (nail trims, ear cleanings, anal gland expressions), answering the phones, and helping out other grooming staff members, it is easy to get behind and hard to catch back up. The pay for dog bathers sucks compared to your dog grooming co workers, don't expect to be making more than a $0.50/hour more from your starting wage if you stick with the company for year and don't move up into grooming.

    Advice to ManagementAdvice

    Pay your service employees more! They are the bread and butter of a large portion of the company, and bring in customers that not only use our services, but also purchase products from the store. I personally have witnessed a large degree of turnover within these departments due to all the stresses of the positions, but also the low pay for the effort required. The most important investment a company can make for its future is in its employees.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    It was a fun store environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Care Specialist  in  Macon, GA
    Current Employee - Pet Care Specialist in Macon, GA

    Pros

    they had very flexible work hours

    Cons

    they only paid minimum wage with no guarantee of hours

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Pretty good company but lots of micromanagement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Groomer  in  High Point, NC
    Former Employee - Groomer in High Point, NC

    Pros

    Great coworkers, being with animals, good benefits, room of growth in the company and many different positions and locations

    Cons

    Micromanaging every detail by a heirarchy of bosses that would make surprise visits and fire people on the spot for minor infractions. Some heavy "who you know" drama in company. Pay was ok, but man you reallly had to bust your butt for it.

    Advice to ManagementAdvice

    Calm down folks! Intimidation and lack of common sense and basic understanding LOWERS the respect for you and overworked employees desire to go above and beyond for you.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Playing with puppies helps make the worst days a little better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Presentation Manager  in  Albany, NY
    Current Employee - Presentation Manager in Albany, NY

    Pros

    You get paid to play with puppies. The pay, particularly for management is well above average for retail.

    Cons

    Company is making some poor decisions and is forcing employees to keep doing the same amount of work with fewer and fewer employees and hours. Have to work many extreme hours including overnights and extremely early hours.

    Advice to ManagementAdvice

    Employees can't give good customer service if there aren't any employees on the floor to help the customers.

    Recommends
    Negative Outlook
    Approves of CEO
  8.  

    Forever changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Cashier  in  Largo, MD
    Current Employee - Lead Cashier in Largo, MD

    Pros

    1.Flexible with hours if you're a student
    2. Less intense than other retail stores

    Cons

    1.Constant switching out of managers,
    2. New rules everyday that those creating them don't follow
    3. People at times don't pick up their dog's feces

    Advice to ManagementAdvice

    Listen to your employees more!

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great Temporary Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Care Specialist  in  La Jolla, CA
    Current Employee - Pet Care Specialist in La Jolla, CA

    Pros

    Working with animals, helping pet parents learn about their pet and seeing them grow, educating yourself on pet product.

    Cons

    Random hours, each store has it's own way of doing things even though corporate sets the standards, working with the public in general can be difficult because people are rude and don't listen even when they ask for your help, management will call you last second and insist you come in when some has called out or 'no-showed' and if you say no then you get a guilt trip.

    Advice to ManagementAdvice

    Try to maintain a steady schedule for every employee. Don't pressure someone who isn't scheduled to come in to cover for someone who has no-showed or called out. Try to listen to your teams complaints! We need our voice heard!

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Warehouse Associate

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Nice work environment good team work

    Cons

    Hours being sent home

    Advice to ManagementAdvice

    They should have the same goals about the company or product

  11. 1 person found this helpful  

    College job, not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Care Associate  in  Orlando, FL
    Former Employee - Pet Care Associate in Orlando, FL

    Pros

    My specific store was very lenient with my schedule since I was in college. It is the busiest store in the district so there was always plenty of hours to work. Management was ok, not the greatest but I have had worse. Decent discounts for employees.

    Cons

    Management did not really care about anything, specially their pets for the most part. Thankfully everyone in the pet care department cared enough to keep them healthy, but all management cared was about making money and keeping customers happy.

    Recommends
    Neutral Outlook
    No opinion of CEO

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