PetSmart

www.petsmart.com

PetSmart Reviews

Updated January 24, 2015
Updated January 24, 2015
1,216 Reviews
3.2
1,216 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PetSmart CEO David K. Lenhardt
David K. Lenhardt
262 Ratings

Review Highlights

Pros
  • Professional; working with animals is rewarding; decent pay; good team (in 97 reviews)

  • I started out as a part-time dog trainer, but went to full time in a few months (in 38 reviews)


Cons
  • I was in the salon And asked to move to full time groomer for 6 months (in 58 reviews)

  • Think twice before signing up for this, or apply for cashier or pet care department (in 50 reviews)

More Highlights

158 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Exceptional company with great benefits and employee training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart full-time (less than an year)

    Pros

    Benefits, structure, training, pay. I was upper level management.
    Loved working with pets and pet parents!

    Cons

    Only con is the top management at location where I worked.

    Advice to ManagementAdvice

    District level management should have better communication with store level employees about store direction.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Cares

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Spanish Fort, AL
    Former Employee - Cashier in Spanish Fort, AL

    I worked at PetSmart

    Pros

    Cares about people's pets promotes team work good hours nice environment nice manager good pay and good training offers room to grow

    Cons

    Hard to keep good items in stock picking up messes

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Very Welcoming

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart

    Pros

    Welcoming environment, good first job

    Cons

    Hours not flexible for students

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    My time at Petsmart has been educational and rather fun.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Cashier
    Current Employee - Sales Associate/Cashier

    I have been working at PetSmart part-time (more than an year)

    Pros

    Working with animals, talking with customers and always learning something new.

    Cons

    Not having enough people sometimes when we really need it.

    Advice to ManagementAdvice

    When it comes to the donations, don't breathe down our necks to sell, sell, sell... We're selling as much as possible, but when you are demanding we sell them it sort puts the cashiers off their game.

    Recommends
    Positive Outlook
  6.  

    Petsmart is a great company to work for; especially if you care about pets. Plenty of growth opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Manager in Los Angeles, CA
    Former Employee - Support Manager in Los Angeles, CA

    I worked at PetSmart part-time (more than an year)

    Pros

    The customers are great and it is a fun atmosphere.

    Cons

    It can be a little stressful just like any job.

    Recommends
    Neutral Outlook
  7.  

    Day 3 at Petsmart

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Associate in Nashua, NH
    Current Employee - Store Associate in Nashua, NH

    I have been working at PetSmart part-time (less than an year)

    Pros

    Thoughtful, caring, goal oriented, friendly, kind, cheerful

    Cons

    At the moment, I don't have anything negative to say. Not sure i'll be able to find anything either.

    Recommends
    Positive Outlook
  8.  

    A great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shipper in Bethel, PA
    Current Employee - Shipper in Bethel, PA

    I have been working at PetSmart full-time (more than an year)

    Pros

    I enjoy working in an atmosphere that is generally free from negative behavior and attitude. Petsmart pays well and the investment in reflected in the great people who work here.

    Cons

    Working at Petsmart is hard work. I don't mind, but many people are not able to keep up the pace. Don't come here if you are not ready to put in maximum effort for a full shift.

    Advice to ManagementAdvice

    Dont change

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Great Company with Great Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at PetSmart (more than an year)

    Pros

    Work-life balance, training, fosters team collaboration

    Cons

    field management can be somewhat clueless and inexperienced

    Advice to ManagementAdvice

    Good percentages don't take away from solid sales and performance, coach and nurture these ideas to get more value out of the company.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Love my job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Care Manager in Omaha, NE
    Current Employee - Pet Care Manager in Omaha, NE

    I have been working at PetSmart full-time (more than 3 years)

    Pros

    Good benefits, good pay for managers, opportunities for promotions.

    Cons

    Long hours, consistently understaffed, communication gaps between the corporate office and stores can cause issues

    Advice to ManagementAdvice

    Allow enough labor hours to properly allow associates to assist all pet parents with their questions and needs.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Very supportive environment, loved working there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart

    Pros

    - Pets around the office
    - Great culture
    - Supportive of growing your skills in your role or exploring other roles
    - On-campus perks like cafe, gym, etc.

    Cons

    Can't think of any. Enjoyed my time with the company. There's a 20-word minimum for this and I can't think of anything to add.

    Recommends
    Neutral Outlook
    No opinion of CEO

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