PetSmart

  www.petsmart.com
  www.petsmart.com

PetSmart Reviews

Updated December 17, 2014
Updated December 17, 2014
1,166 Reviews
3.2
1,166 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PetSmart CEO David K. Lenhardt
David K. Lenhardt
244 Ratings

Review Highlights

Pros
  • Professional; working with animals is rewarding; decent pay; good team (in 97 reviews)

  • I started out as a part-time dog trainer, but went to full time in a few months (in 38 reviews)


Cons
  • I was in the salon And asked to move to full time groomer for 6 months (in 58 reviews)

  • Think twice before signing up for this, or apply for cashier or pet care department (in 50 reviews)

More Highlights

150 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Love my job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Care Manager in Omaha, NE
    Current Employee - Pet Care Manager in Omaha, NE

    I have been working at PetSmart full-time (more than 3 years)

    Pros

    Good benefits, good pay for managers, opportunities for promotions.

    Cons

    Long hours, consistently understaffed, communication gaps between the corporate office and stores can cause issues

    Advice to ManagementAdvice

    Allow enough labor hours to properly allow associates to assist all pet parents with their questions and needs.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Very supportive environment, loved working there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart

    Pros

    - Pets around the office
    - Great culture
    - Supportive of growing your skills in your role or exploring other roles
    - On-campus perks like cafe, gym, etc.

    Cons

    Can't think of any. Enjoyed my time with the company. There's a 20-word minimum for this and I can't think of anything to add.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    The team is like my second family.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Care Specialist in Mechanicsburg, PA
    Current Employee - Pet Care Specialist in Mechanicsburg, PA

    I have been working at PetSmart part-time (more than 5 years)

    Pros

    The schedule is very flexible, and are great about integrating you back in if you've been gone for an extended period of time. Raises are a set equation depending on your performance review, twice a year. They have special insurance rates with a reputable popular insurance company, as well as discounted stock buying options. Monthly training modules, as well as occasional contests. The team really cares for each other, and comes together to support each other when someone falls on hard times. The people who last longer are the ones that are good at their jobs. We have employees that have been working for the store since we opened 15+ years ago. Corporate has been increasing career growth opportunities significantly in the past few years.

    Cons

    Sometimes there will be an employee that is not a good match for the company, but management cannot do much about it. HR is very careful, even if the member creates a hostile work environment. These are rare individuals, but has happened.

    Advice to ManagementAdvice

    Give management more leeway with staff management.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Fun place to work at.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Cashier in Austin, TX
    Current Employee - Lead Cashier in Austin, TX

    I have been working at PetSmart

    Pros

    I love interacting with the dogs at checkout. I feel like I'm with family when I come in to work. Easy to move up.

    Cons

    Sometimes it seems like some of the staff and managers aren't proactive when there is a long line of customers at checkout. Full time hours would be nice for non-management positions.

    Advice to ManagementAdvice

    Please be proactive about helping customers at the front end.

    Recommends
    Negative Outlook
    Approves of CEO
  6.  

    Good job

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart

    Pros

    Nice environment, perks, training, working with animlas

    Cons

    Hours on the schedule, working nights

  7.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Care Specialist, Cashier in Myrtle Beach, SC
    Current Employee - Pet Care Specialist, Cashier in Myrtle Beach, SC

    I have been working at PetSmart part-time (less than an year)

    Pros

    You get to meet tons of animals. You learn do much about proper ways to take care of them also

    Cons

    Getting people to give you their email

    Advice to ManagementAdvice

    Giving equal hours to everyone sucks. People who work better need more hours and better shifts

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    I love working for this company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart

    Pros

    The company truly cares about the customers, products and employees.

    Cons

    Only bad thing is you don't make a lot of money unless you're in management.

  9. 1 person found this helpful  

    Wonderful place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Murfreesboro, TN
    Current Employee - Cashier in Murfreesboro, TN

    I have been working at PetSmart part-time (more than 3 years)

    Pros

    I have worked for PetSmart for about three years and really enjoy working there! They were absolutely wonderful about working around my school schedule while I was in college and my schedule was crazy! I've worked at two different stores in the three years I've been with the company, and have found that both stores are different, mainly because of the different managers and their management styles. I have really enjoyed working with the pets as well as the pet parents! PetSmart does give a 15% discount to employees, which I have found extremely helpful since I have a dog and now a fish. Everyone is willing to pitch in and help out, especially when the registers get backed up!

    Cons

    The biggest challenge I have found working there is the speed which you have to be able to work. It is a bit faster than I am comfortable working, but I have managed to do well there. I wish I had regular hours, but since it is a retail job, I understand that's not possible.

  10. 1 person found this helpful  

    Store Manager, CA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Store Manager in Los Angeles, CA
    Current Employee - Retail Store Manager in Los Angeles, CA

    I have been working at PetSmart full-time (more than an year)

    Pros

    Culture of support, family first, top talent, excellent training and onboarding experience. There's an extremely strong team environment at PetSmart. Current managers were supported during their early start up days so they continue the team culture by offering help and guidance to new managers. In fact, if as a new manager you aren't asking others questions, they will reach out to you and ask why not. Great company.

    Cons

    Typical retail challenges of staffing hours, call outs, late and early shifts.

    Advice to ManagementAdvice

    Increase marketing especially for new store openings.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great place to work.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart

    Pros

    Ability for dog lovers to work exclusively with dogs and management is employee-friendly; great benefits; can move into management if so desire.

    Cons

    Positions are limited and little room for expanding compensation in certain areas. Huge corporation, so limited a bit by company policy and procedure.

Work at PetSmart? Share Your Experiences

PetSmart

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.