PetSmart

www.petsmart.com
Employer Engaged

PetSmart Reviews

Updated February 24, 2015
Updated February 24, 2015
169 Reviews
5.0
169 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PetSmart CEO David K. Lenhardt
David K. Lenhardt
169 Ratings

Review Highlights

Pros
  • Professional; working with animals is rewarding; decent pay; good team (in 97 reviews)

  • I started out as a part-time dog trainer, but went to full time in a few months (in 38 reviews)


Cons
  • I was in the salon And asked to move to full time groomer for 6 months (in 58 reviews)

  • Think twice before signing up for this, or apply for cashier or pet care department (in 50 reviews)

More Highlights

169 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Great Culture=Great Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at PetSmart (less than a year)

    Pros

    Interns are respected, work on core aspects of the business, and are only given to departments that have specific objectives. This criteria ensures that the work and mentorship is present and meaningful. The culture is one of teamwork, face-to-face interaction, and information sharing. If you ask for a meeting with anyone, or just stop by their desk, most people will drop what they are doing to help you, or refer you to the right people. All employees are particularly receptive to their summer interns and love doing informational interviews. The internship program also plans a community service event through partners of PetSmart Charities, social events outside of work, workshops for professional development, a lunch with the CEO, and weekly lunches with the whole cohort.

    Average tenure for employees is between 5-10 years. Many have also worked in retail previously and are therefore humble and understand all aspects of how the business works on the front and back end. If your team has a great experience with you, then they will likely make you a full time offer.

    Also, puppies. Seriously, the company let's you bring your pets to the office and people bring their foster puppies everyday!

    Cons

    For interns coming from out of town, know that it's a full time 40hr work week for 10 weeks during the hottest time of the year in a desert city. Pack/plan accordingly. That being said, you will be inside all the time and will be able to wear jeans and a nice shirt in the office without melting. Out-of-towners will also need a reliable/cheap place to stay and a car. The company does not provide any of those things for you. Try to find another out-of-state intern who is also looking for a roommate. One intern last year had a great experience doing an extended stay through AirBnB.

    The summer after I concluded my internship, PetSmart was bought by a private group and will now experience changes in their organizational structure. This might mean less jobs for outside applicants, but there will also be more opportunities available to younger team members if you're hired out of the intern pool. Despite what the critics say, PetSmart is still the largest player in the one of the most promising industries. They will always need good people with fresh ideas.

    Advice to ManagementAdvice

    Thanks for showing your support for the interns by attending the final presentations! It was a great confidence booster to know you were in the audience sharing your time.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    It is great working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier
    Current Employee - Cashier

    I have been working at PetSmart

    Pros

    Lots of interaction with animals, good management

    Cons

    Some of the customers in the area that I worked in just wanted to complain, would not accept customer service or any help given to them

    Advice to ManagementAdvice

    Treat your employees like people and not numbers!

    Recommends
    Negative Outlook
    Approves of CEO
  3.  

    I had a positive experience working at PetSmart.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Leader At Pet Hotel in Austin, TX
    Former Employee - Shift Leader At Pet Hotel in Austin, TX

    I worked at PetSmart full-time (more than 8 years)

    Pros

    I enjoyed working with the guest animals.

    Cons

    I would have preferred more training for new employees.

    Advice to ManagementAdvice

    Promotions and raises were fair.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Loved it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Chicago, IL
    Current Employee - Cashier in Chicago, IL

    I have been working at PetSmart

    Pros

    The animals are so cute

    Cons

    Rude customers but lovely pets

    Advice to ManagementAdvice

    Learn to defend employees

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Loved my job , but not enough money!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Care Specialist-Petshotel in Southfield, MI
    Former Employee - Pet Care Specialist-Petshotel in Southfield, MI

    I worked at PetSmart part-time (more than 5 years)

    Pros

    Fun Job , fun people , fun pets! Great opportunity for students!

    Cons

    Not enough hours or stability . A lot of favoritism in upper management. Low pay. Not fitting for adults with real bills.

    Advice to ManagementAdvice

    The pay rate in the PetsHotel should start off at $10.00 hr at the least. The job was very physically demanding and draining at times. Also stop hiring outsiders when you can promote current employees. Give people the opportunity to become full time! Its nearly impossible!

    Recommends
  7.  

    Fun work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Pet Care Specialist in Aurora, OH
    Former Employee - Lead Pet Care Specialist in Aurora, OH

    I worked at PetSmart part-time (less than a year)

    Pros

    Management really values you as an employee and they try to promote within the company. They give raises every 6 months with the company and then every year based on your reviews from management. They also started me above minimum wage. They promote quickly when opportunities arise and it is easy to transfer to different stores. I had 2 opportunities to be promotes within 8 months. I wish I still worked there! It was one of the best min. wage job I have had.

    Cons

    Corporate stresses management out and don't value their employees as much as they should. Alot of theft happens in Petsmart. Not many opportunities for full-time unless you are upper management.

    Recommends
    Positive Outlook
    Disapproves of CEO
  8.  

    Feel appreciated, fun to work for. But only a job for a little play money. Not many hours, and ending pay is low.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart

    Pros

    The workwork environment is really nice..

    Cons

    Low cap for pay
    Hours are really short.

    Recommends
    Positive Outlook
  9.  

    Wonderful experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart full-time (more than a year)

    Pros

    good benefits, great people and lots of opportunity to earn money styling pets

    Cons

    customers are not always right and on occasion disputes arise

    Advice to ManagementAdvice

    listen to employees and make effort to keep hardest workers happy

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    The people I work with are amazing and loyal, they truly showed me the ropes of becoming a Petcare associate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Petcare Associate in Carson City, NV
    Current Employee - Petcare Associate in Carson City, NV

    I have been working at PetSmart part-time (less than a year)

    Pros

    The schedule is very flexible.

    Cons

    Haven't really had any problems or disagree in anything.

    Advice to ManagementAdvice

    Keep doing what your doing, the company is great.

    Recommends
  11.  

    Great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Night Pet Care Specialist in Walnut, CA
    Former Employee - Night Pet Care Specialist in Walnut, CA

    I worked at PetSmart

    Pros

    great flexibility, great management, considerable pay

    Cons

    long nights, smells bad, inability to get out premises

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