PetSmart Reviews

Updated June 22, 2015
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5.0
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Approve of CEO
PetSmart President & CEO Michael Massey
Michael Massey
4 Ratings

Pros
  • Working with animals care culture (in 97 reviews)

  • Excellent medical benefits for full time staff (in 38 reviews)

Cons
  • Getting full time is next to impossible (in 58 reviews)

  • I definitely also believe the Pet Care responsibilities are very high for the min (in 50 reviews)

More Pros and Cons

203 Employee Reviews

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  1. Helpful (1)

    Love working here!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dog Trainer in Glen Allen, VA
    Current Employee - Dog Trainer in Glen Allen, VA

    I have been working at PetSmart part-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Associates are always willing to help each other out. Super friendly and always smiling. They always point out what you're doing RIGHT on the job! And if you need to do something better, they tell you in a supportive and helpful way. It's never demanding or rude. Absolutely love working here! Sure, the customers may be a bit irritating at times, but the co-workers will always pull their weight!

    Cons

    The only downside I can think of is the stress that comes with any retail job. Customers aren't always respectful.


  2. Helpful (1)

    Relaxed!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Countryside, IL
    Current Employee - Sales Associate/Cashier in Countryside, IL

    I have been working at PetSmart part-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great environment to work in! I have fun at my job so my shift always flies by.

    Cons

    Limited hours, inconsistent schedule.


  3. Helpful (1)

    I love working at Petsmart

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Care Specialist
    Current Employee - Pet Care Specialist

    I have been working at PetSmart part-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great coworkers and environment. I also love working with animals so it is awesome.

    Cons

    Hard to go full-time. Don't expect to be able to go to school and work full-time here. It wont happen.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Pet Care Specialist, Professional Dog Bather

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Care Specialist, Professional Dog Bather in Yorkville, IL
    Current Employee - Pet Care Specialist, Professional Dog Bather in Yorkville, IL

    I have been working at PetSmart part-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Amazing Staff, Amazing management, great customers, wonderful job, i love doing what i do.

    Cons

    Slow Weekdays, not much to do.

    Advice to Management

    KEEP UP THE GOOD WORK GUYS. YOU ROCK.


  6. Helpful (1)

    Petcare associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Care in Columbia, SC
    Current Employee - Pet Care in Columbia, SC

    I have been working at PetSmart (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    At Petsmart there is a great environment and passionate people to work with.

    Cons

    constantly working with new employees

    Advice to Management

    more full time positions


  7. Helpful (1)

    Great Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Petsmart PetsHotel Associate in Fairless Hills, PA
    Current Employee - Petsmart PetsHotel Associate in Fairless Hills, PA

    I have been working at PetSmart

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Friendly co-workers,good hours, is a larger corporation but still genuinely cares about the animals and their safety/happiness.If you like animals and don't mind cleaning up after them this is an amazing job.

    Cons

    Was hired on the spot but wasn't brought in to fill out paperwork or contacted for almost two weeks after being told I got the job. If you aren't passionate about pets and don't want to get dirty, don't work here.


  8. warehouse associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart part-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It was a good working environment and had amazing benefits.

    Cons

    The hours of work were very early in the morning and there were a limited amout of workers which made it hard t finish certain tasks.

    Advice to Management

    hire a few more workers.


  9. awesome company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Miami, FL
    Former Employee - Operations Manager in Miami, FL

    I worked at PetSmart full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I loved everything about petsmart. The way they treat their associates. They always give you the right tools and resources to succeed.

    Cons

    I have no negative things to say about petsmart other it was great working for them.


  10. Love it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Love my job ! Great people customers and pets!

    Cons

    No cons. Move up quickly and enjoy work


  11. Great job for those who love animals and enjoy working with people!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pet Care Associate in Cape Coral, FL
    Former Employee - Pet Care Associate in Cape Coral, FL

    I worked at PetSmart full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good Benefits.
    Great work structure.
    Open door policy.
    Ethical treatment of pets in their care.

    Cons

    Wonderful culture in many stores but some have issues due to store management and retention.

    Advice to Management

    Embrace and lead the culture. Hold onto your strong employees, just because it's retail doesn't mean everyone is expendable and easily replaced.



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