PetSmart Reviews

Updated August 24, 2015
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PetSmart President & CEO Michael Massey
Michael Massey
14 Ratings

Pros
  • Working with animals care culture (in 97 reviews)

  • Excellent medical benefits for full time staff (in 38 reviews)

Cons
  • Getting full time is next to impossible (in 58 reviews)

  • I definitely also believe the Pet Care responsibilities are very high for the min (in 50 reviews)

More Pros and Cons

224 Employee Reviews

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  1. Happy place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart part-time

    Pros

    The animals you get to meet Coworkers are pretty cool Mandatory break

    Cons

    "Pet parents" can be pretty uptight Customers still want to use coupons that are expired


  2. Early Morning Stocker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Morning Stocker in Elk Grove Village, IL
    Current Employee - Morning Stocker in Elk Grove Village, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    - Awesome co-workers - Being around Animals - You have a lot of room for advancement in the company - Have the whole day to do what you want

    Cons

    -Too much to do in such little time - Pricing gets intense when there are over 3,000 tags to remove and put back

    Advice to Management

    Talk with employees more about what they need to improve on. Help with trucks and stock when there is a lot to do in such little time


  3. PetSmart, Inc

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Construction Manager/Manager of Development, Budgets, Contracts in Phoenix, AZ
    Former Employee - Senior Construction Manager/Manager of Development, Budgets, Contracts in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    PetSmart was a great place to work for almost 17 years. Great pay, benefits and the environment/campus was what I would say the best environment I have ever worked in. The culture at PetSmart was excellent.

    Cons

    I made it through 3 layoffs but was finally let go in May of 2015

    Advice to Management

    Continue to focus on people development and promote from within.


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  5. Helpful (1)

    Great Place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in San Antonio, TX
    Current Employee - Operations Manager in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I like the environment. its very laid back and easy

    Cons

    Pricing is so time consuming! Take down 3500 price tags just to put BACK UP ANOTHER 3500 mostof which are the SAME price!!

    Advice to Management

    Fix small tasks to make over all tasking more realistic


  6. Friendly Corporation that Cares

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Pet Care Specialist in Clarence, NY
    Former Employee - Lead Pet Care Specialist in Clarence, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at PetSmart part-time (More than a year)

    Pros

    Team oriented Education is highly valued and they aim to improve your knowledge weekly Provide training to make sure that the animals are never in any harm Give kudos often when they are due, I never felt unappreciated Their is always something to do, cleaning projects and animal care projects that kept my store clean and functioning. Management was kind and understood that sometimes people have "bad days" Management understood what was happening, because they are experienced and have worked positions similar to yours before. Management was so, so, so knowledgeable- I never had to go elsewhere for information about the products and pets that we sold/adopted out.

    Cons

    Large corporation so sometimes the rules that are in place for a good reason don't necessarily apply to the situation at your store and managers can't do a ton about it. High turnover so it can be hard to get a good work flow since there is always new hire training or your team is just down a member for a short while.


  7. None, but I have experience in distribution and project management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Supervisor in Tolleson, AZ
    Current Employee - Operations Supervisor in Tolleson, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Growth with the company. Learning new things and systems. Always willing to grow.

    Cons

    Match pay for the experience I bring to the company. Such as, six sigma green belt managing and developing leaders.

    Advice to Management

    Always be open


  8. Pet Care Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Care Specialist in Los Angeles, CA
    Current Employee - Pet Care Specialist in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart (Less than a year)

    Pros

    I love working with animals and the people working here have genuine love and compassion for them. The working environment is one of the best. I never have a bad day at work!

    Cons

    None that I have encountered yet.

    Advice to Management

    N/A


  9. Pet Smart is a very good business

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Pet Smart has always been good. They know how to handle business

    Cons

    No problems with them at all. very trained in what they're doing.


  10. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Rockmart, GA
    Former Employee - Sales Associate in Rockmart, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart (Less than a year)

    Pros

    I loved working with the animals, and my co-workers were awesome.

    Cons

    They only hired part -time so sometimes the hours sucked.

    Advice to Management

    Just keep the opportunity of advancement open.


  11. Awesome Employer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pet Care Associate
    Former Employee - Pet Care Associate

    Pros

    Easy to work for, great management team. Flexible hours, able to get as many hours as I needed/wanted.

    Cons

    Sometimes didn't get as many hours as I'd like but easy to resolve.

    Advice to Management

    Keep up the good work!



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