PetSmart

www.petsmart.com
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  1. 1 person found this helpful  

    Started great, went downhill quickly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Care Specialist in Anchorage, AK
    Current Employee - Pet Care Specialist in Anchorage, AK

    I have been working at PetSmart part-time (less than a year)

    Pros

    Honestly, mostly the pros are in working with animals and friendly coworkers. A lot of the pet parents are a joy to work with as well.

    Cons

    When I started at petsmart, it was mainly because I was interested in working with animals and they seemed to be flexible with their part-time hours, since I'm taking classes at our local college. As time went on, though, I wanted to branch out my position and the work I was doing and we had a senior pet care specialist position open up, so I spoke to management and I was told to go ahead and apply despite my part-time hours. So I did, and I was turned down for two people that everyone felt were extremely bad choices. Low and behold, not a week after their promotions, one of them was caught on camera and by an employee smoking in evening walks with the dogs. We went straight to the managers, and two months later nothing was done about it (this is illegal, by the way, he should have been fired at the least) and we were told "the proper measures" had been taken. Things like this have been happening since then, on top of which we have a new manager who doesn't know how to do their job, and every time the associates try to help or talk to senior management, we are reprimanded for having attitude and speaking out of place. Needless to say, management is awful and they will be losing many employees very soon. Human resources will most likely get involved at some point as well. Not to mention playtimes and treat times are being forgotten and dogs aren't getting fed or cleaned out, and we are still supposed to lie and charge the parents for the services. Animals are being neglected in a pet hotel, which is definitely not supposed to happen.

    Advice to ManagementAdvice

    Listen to your associates. Just because we are below you in terms of our job, does not mean we can't think for ourselves or see what is happening around us.

    Doesn't Recommend
    Negative Outlook
  2. 9 people found this helpful  

    A strong specialty retailer from the early 2000's who is struggling to adapt and figure out its mission.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Management in Phoenix, AZ
    Current Employee - Corporate Management in Phoenix, AZ

    I have been working at PetSmart full-time (more than 5 years)

    Pros

    The company culture is aimed at caring for its associates and strives to be a morally and ethically sound company. They make their best efforts to care about people, although misguided, the intent is in the right place. Great examples are an internal learning and development program, associate resource groups, and functions to build relationships beyond just business transactions. These programs are not executed very effectively, but there are time and resources behind them that show the commitment.

    The leadership really does care about pets and wants to improve the quality of life for animals. Great philanthropic contributions that could get significantly more attention from the consumer world. There is PetSmart Charities which commits a significant amount of resources to saving pets lives, disaster relief, spay/neuter clinics and more. Beyond that PetSmart contributes to United Way, an internal associate assistance foundation, and other great charitable causes.

    When you see these public displays and the general reaction from consumers it gives you pride to work at PetSmart. Ultimately the people who work for this company are caring, compassionate people, who do the right thing. They generally hire great culture fits that share these principles and commitment.

    Cons

    PetSmart does many great things for people and pets, and they hire people who want to do that as well. Unfortunately, it does not consistently coincide with talent or applicable skillsets to deliver those functions. The company is very incestuous from a hiring perspective, meaning that people routinely move within roles internally that they lack the skills to perform. The intent is to allow associates to grow and learn new roles, which is amazing; however, the end result is having many people incapable of performing job functions. Potential examples would be customer facing technology managers who are unaware of the differences between Google Chrome and Internet Explorer, or store operations leaders who have no history in operating retail stores.

    Many PetSmart associates have been there for a significant tenure. This is a testament to how well they aim to treat their people, but it can also demonstrate the complacency. Associates are inclined to stay in their role without developing new skills or improving within that role and it is considered acceptable. There is limited technical or professional talent, but rather significant experience. While both have value, the lack of hard skills is evident in routinely failed execution, poor planning, and an overall lack of strategy. The limited high level talent in PetSmart is routinely on a brief rotation where they can quickly climb and then depart to a place that allows them to work with other top talent compared to a more tenure driven bureaucracy that exists at PetSmart.

    The company strives to have great stores and provide incredible service, but the tools and guidance that are put in place do not coincide with those goals. Overall the company lacks progressive thought and is intent on continually trying to execute the same strategies over and over. They are very antiquated from a technology perspective and do not understand the modern shopping environment or a younger consumer. This is evident when you go into a PetSmart compared to other specialty retailers or competitors.

    The organization is very top heavy and it results in many VPs, Directors, and Managers who lack specific skillsets beyond "being a leader." The leadership skillset is challenging to come to fruition because often leaders may only have 0, 1, or 2 direct reports. This results in less leadership and attempting to do more task driven work while supervising the tasks of a teammate. The output is many meetings to discuss meetings and overarching thoughts or philosophies on things that could be done. It lacks enough people to actually plan, implement, execute, and deliver results.

    Senior leadership has had nearly 100% turnover in the last 24 months which should be eye-opening and help explain some of the challenges with strategic direction. There is talent among the senior leadership ranks, but no clear leader. This shows in a constantly changing and reactionary company strategy instead of a consistent and evolving strategy.

    Advice to ManagementAdvice

    Better define the company's overall mission and long-term strategy and create a plan to support it. Review the leadership, specifically at the VP and Director levels, and figure out what these roles do for the organization. There are many leaders who represent a significant cost, but struggle to define their role and contributions to the organization.

    Go out and recruit talent, pay the premium for their abilities, place them in the correct role, remove their roadblocks and let them deliver. You do not need anymore cogs to fit into the machine and have a job title, you need people who can innovate and bring their vision to life. Remove the layers that prevent you from getting things done and being great.

    At the senior leadership level you need to stop managing the performance from an hourly, daily, and weekly perspective. That's for your team to do. As a leadership team you need to think about 2016, 2017, 2018 and beyond. We know as a publicly traded company that you have certain expectations, but your daily share price should not be the driver of your behavior. Shareholders desire long term multi-year delivery of value, not your performance on a specific day or week.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Petsmart

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart

    Pros

    Working with customers & their pets is a definite draw. Benefits are good, with the exception of having to work full time for 5 years before you are entitled to 3 weeks paid vacation.

    Cons

    Hiring outside of the company instead of promoting from within. Personal growth is limited, upper management does not take time or initiative to help you develop.

    Advice to ManagementAdvice

    Spend more time in the shoes of your managers and associates. Schedule to the business needs, often I see we are given labor hours to do necessary tasks , only to have those hours go unused. Poor planning of schedule.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5. 4 people found this helpful  

    A lot has changed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager
    Former Employee - Operations Manager

    I worked at PetSmart full-time (more than 8 years)

    Pros

    Okay work life balance for retail, great customers, loyal associates.

    Cons

    The company is not what it used to be. There was a time when the executive teamed cared about the operations and store teams. Now, they talk about customer experience and taking care of the associates and then strip the labor until you have a skeleton crew, fire experienced district managers only to open the position to less experienced (and lesser paid) individuals. No heat/air in the stores? Broken toilets or animal habitats? Too bad. There's no money for that, but here are some iPads, use them to generate more sales. It was ridiculous.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    My experience was mixed but more bad than good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Petshotel Associate
    Former Employee - Senior Petshotel Associate

    I worked at PetSmart full-time (more than 3 years)

    Pros

    You get a lot of experience with many animals and become knowledgable about care for the animals you deal with day in and day out. If you work in the salon as a groomer your pay is much higher than anyone one the floor including management. They TRY to acknowledge your accomplishments with CARE cards that provide how you demonstrated CARE (connect, assist, recognize, energy).

    Cons

    They expect a lot for the amount of pay associates and managers get. Their training is very minimal and they tend to just throw you in sink or swim. There was never any clarification on certain procedures and because of that we would get in trouble yet when trying to get clarification the words "look it up" were always what management advised. Their procedures for many things are unrealistic and they made you feel more like just a number rather than a person. Reviews were always done 4 months after they should have been and in my store the ops manager would try and use the tactic of manipulation when trying to find out gossip in the store. I felt they focused on minimal things rather than the bigger picture and their employees should be getting more for all the do.

    Advice to ManagementAdvice

    Certain policies like breaking up dog fights are nonrealistic. Management should focus on trying to appreciate associates more and not just when they sell a class or get someone to buy a puppy kit. There really should be actual meetings with associates so that one can get all sides of how to make the store better.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Has gone downhill the last few years, but can still be a good company if you work at the right store.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Presentation Manager
    Current Employee - Presentation Manager

    I have been working at PetSmart full-time (more than 5 years)

    Pros

    It's a lot of fun working with animals. And while I've said a lot of things in the cons, some times it can be rewarding. If you get a great store manager it makes all the difference, as they definitely make it fun to go to work.

    Cons

    Recently corporate has made a shift in how many hours the store gets. They cut back our hours drastically. Before last year hourly managers used to work 45 hours a week minimum, so we got 5 hours guaranteed overtime. They cut our hours down to 40, their reasoning being we could spend more time outside of work with family/friends. They were supposed to raise our hourly rate to compensate for the cut in hours/overtime (so we would be paid exactly the same, but work 5 hours less a week). Well, that didn't happen. They definitely raised the rate, but not to compensate completely. I'm making less money than I was before, and almost every week I still end up getting a few hours of overtime. I'm also working harder since I have to do the same amount of work as before, but in less time.

    Also the store managers definitely vary. You can have a great store manager or you can be stuck with a terrible one. And while they talk about opportunities for advancement, it doesn't happen very often. A lot of time the store managers don't promote people in the various departments to lead positions, and it often takes months for any kind of promotion to go through.

    There's also a lot of pressure to get things done in time, and most of the time the deadlines are unrealistic with the amount of help we now have.

    Advice to ManagementAdvice

    Make the store a fun place to work at. Talk to your associates more often and tell them how much of a good job they're doing. Don't bend to every whim of the district manager. And give us the proper amount of hours to do our job.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Just OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Austin, TX
    Current Employee - Store Manager in Austin, TX

    I have been working at PetSmart full-time (more than 3 years)

    Pros

    The customers and pets are fantastic to work with! Associates work well with each other. Employee discount is nice.

    Cons

    Hardly anyone to help due to labor crunches. Many tasks not focusing on the customers. Lots of turmoil from upper leadership and lacks communication

    Advice to ManagementAdvice

    Don't lose sight of your customers and store associates

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Getting out of hand

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management in Salt Lake City, UT
    Former Employee - Management in Salt Lake City, UT

    I worked at PetSmart full-time (more than 5 years)

    Pros

    You get to know great people that work just as hard as you do. If you are a good leader, you can build a great team and enjoy your job some what.

    Cons

    Out of control pricing. New prices to be put up almost every weekend. A huge cut in labor hours in 2014 placing huge expectations that are completely out of reach. Salaried managers are expected to pick up the extra work and pretty much live at the store doing all of the jobs of the hourly associates and managers weren't able to complete due to not having enough employees to do the job. Pay is low for the amount of work that you are expected to do. With more pay, it would be a little more doable with the high expectations.

    Advice to ManagementAdvice

    Give some labor back and quit trying to reinvent the wheel. Get pricing done correctly the first time.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Management cares about making plan. Not their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bather/Stocker/Petcare in Hanover, MA
    Former Employee - Bather/Stocker/Petcare in Hanover, MA

    I worked at PetSmart part-time (more than 3 years)

    Pros

    You get to meet some great dogs and some great customers.

    Cons

    You will feel like a pawn and not be payed or appreciated for hard work.

    Advice to ManagementAdvice

    Consider showing fairness and compassion to workers who basically do your job.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    Egotistical, silo'd leadership barely running a huge company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart full-time (more than a year)

    Pros

    Can dress casual at corporate office, and bring pets to work. Great work/life balance in regards to flexibility. If you stay long enough, you can move to new areas to try new positions without starting over at entry level.

    Cons

    Everyone works in silos just trying to push their own goals, with no accountability within work streams. Leadership thinks they are building great strategies, but they dont know how to execute and change this large of an organization...so its always confusing and ineffective.

    Advice to ManagementAdvice

    Focus more on how to do something well, not just what new things to do. Work to bigger goals than just your bonus, and set your employee goals to align to their executional items that drive business efforts, not just the overall sales numbers.

    Doesn't Recommend
    Disapproves of CEO

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