PetSmart Reviews

Updated October 13, 2014
Updated October 13, 2014
1,067 Reviews
3.2
1,067 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PetSmart CEO David K. Lenhardt
David K. Lenhardt
200 Ratings

Review Highlights

Pros
  • Professional; working with animals is rewarding; decent pay; good team (in 85 reviews)

  • I started out as a part-time dog trainer, but went to full time in a few months (in 35 reviews)


Cons
  • They are eliminating many full-time positions to avoid paying vacations and healthcare (in 52 reviews)

  • Think twice before signing up for this, or apply for cashier or pet care department (in 44 reviews)

More Highlights

209 Employee Reviews Back to all reviews

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  1.  

    Micromanaged by Corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart full-time (more than an year)

    Pros

    Great customers and subordinate employees and great to work with pets

    Cons

    Store managers and other managers I had to deal with on my team were not keen on following P&P . To many strange corporate micro managing rules that dont need to be invented to be followed. Uniforms suck.

    Advice to ManagementAdvice

    Either allow jeans and black pants or supply plus sized women khakis! the only place to get them in the extended sizes is old navy and they are over priced garbage. Allow management to wear whatever color of sneakers just like associates. Allow for job advancement within management. It seems no matter what your qualifications are, once you are at any level of management, they hire from outside the company and do not allow you to work up in the same store. Dont have store managers with only a high school diploma that are the same age as a manager attempting to advance that DO have a college education say they are not qualified to move up.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Good at first

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Stylist in Los Angeles, CA
    Former Employee - Pet Stylist in Los Angeles, CA

    I worked at PetSmart full-time (more than 5 years)

    Pros

    Working in the grooming and getting promotions was great. Made good money as a Pet Stylist.

    Cons

    Working in a busy salon is great for money, but also stressful when one does not have a receptionist. We always have to stop working on our dogs to either answer phone calls or help customers that walk into the salon. Which can make the grooming take longer than it should.

    Advice to ManagementAdvice

    Have some compassion for the grooming staff, we work very hard. The only time you want to speak with us is when sales/ customer service scores are down. However, when those numbers are great we never get a congratulations.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Just an okay...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Care Specialist-Petshotel in Mount Prospect, IL
    Current Employee - Pet Care Specialist-Petshotel in Mount Prospect, IL

    I have been working at PetSmart part-time (less than an year)

    Pros

    Seeing the animals when I worked

    Cons

    Almost everything else...you work for hours on end by yourself!

    Advice to ManagementAdvice

    Give the people in Doggie Day camp an extra person in the room. It's very hard working alone and to stay concentrated for 4 hours. It was awful!

    Doesn't Recommend
    No opinion of CEO
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  5. 1 person found this helpful  

    This company is quickly changing (wrong direction)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart full-time (more than 10 years)

    Pros

    play with pets, great benefits

    Cons

    drastic restructuring, only concerned with investors

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Not a good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart full-time

    Pros

    The animals are the only perk of the job

    Cons

    Low compensation, high turnover, no management,

    Advice to ManagementAdvice

    Develop your management team

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Intern management trainee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern Trainee in Mesa, AZ
    Former Employee - Intern Trainee in Mesa, AZ

    I worked at PetSmart full-time (more than an year)

    Pros

    Learned a lot about all aspects in the store.

    Cons

    No real future with them. Try to make you a manager for cheap after college

    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Passion for the pets and pet parents are real

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Fredericksburg, VA
    Current Employee - Operations Manager in Fredericksburg, VA

    I have been working at PetSmart full-time (more than 3 years)

    Pros

    connecting with the pets and the pet parents are a must to live the day to day operation of the store.

    Cons

    Little training is put to develop the staff , no commitment to long range plans personal goals. the process of operating the store need to be simplified there are more process and check list to be done there is no real communication as to how thing happen or why . hurry up and wait or why are you late for something you had to get done. too many layers of communication that need to be monitored.

    Advice to ManagementAdvice

    I am not sure they are a wear of what is going on in the store and how much is going on . Under cover boss put in at all different level's of the store operation.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Pet Care: Decent as a first/temporary job. Rewarding work with animals. But, Underpaid, and Undervalued employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Care Specialist
    Current Employee - Pet Care Specialist

    I have been working at PetSmart part-time (more than an year)

    Pros

    I've been working for PetSmart in Pet Care for two years now and I must say, I have learned A LOT about many different animals and how to properly care for them. Working with animals is without a doubt, the best part of this job. Management also does a really good job working with your schedule, so it's perfect if you're busy with college and you need a part-time job. Most of the managers are friendly, and easy to get along with.

    Cons

    Many complaints about working here. First of all, the pay isn't that great. Raises are very small and promotions are rare. Second, because the employee turnover rate is so high, not many employees are properly trained to meet the needs of the Pet Care department specifically. In addition, management isn't very "picky" about how responsible/hard-working the employees they hire actually are. Thus, in my experience working in Pet Care, I was left cleaning up and fixing a lot of the requirements that my co workers continuously failed to do, either because of improper training or most notably - laziness/carelessness. Perhaps the most frustrating issue working here is that all of my hard work, all of the constant "fixing up" I do, goes completely unnoticed. It makes me want to slack off like my fellow co workers but I take pride in my job and I care about the animals that I work with, that I do not feel right in doing this. It becomes even more frustrating when your "slacker" coworkers get recognition for providing good customer service (CARE employee of the month) when they consistently fail to adequately do their job in the Pet Care department. And aside from the "Pet Care Manager" - most of the other managers don't even know how to do Pet Care duties and thus, do not understand the work load/requirements of this department. It is a fair amount of work in the Pet Care department; there are a number of duties that need to be accomplished daily. These tasks are not at all difficult. But unless you have the opportunity to work with reliable, equally hard-working co-workers to distribute the work load, you will be stuck with a gigantic, never-ending "mess" to clean up, which will inevitably keep you from giving the most "CARE" to customers as you potentially could, and your work ethic will fail to be recognized.

    Advice to ManagementAdvice

    Make sure employees are properly trained before throwing them into work. This creates problems overall for the department and can lead to incorrect habits. Also, take more care and consideration into the work and effort exerted by employees overall rather than focusing on how much an employee is simply walking around the store as a measure of their "CARE." It's great and very important to have someone walk around and provide customer service (CARE!) but it is also important to know when your associates are neglecting their responsibilities and simply pretending to give off the impression that they're giving great customer service. I know that sounds asinine, but my store manager has been so easily fooled by this numerous times that it's depressing. Extremely frustrating. In terms of the Pet Care department: if ALL managers (except hotel & grooming) were at least aware of the daily tasks that needed to be accomplished in pet care, and actually checked if they were done (done CORRECTLY) then, perhaps pet care employees wouldn't feel so under appreciated.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    Good company for short term

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Products Associate in Saint Petersburg, FL
    Current Employee - Pet Products Associate in Saint Petersburg, FL

    I have been working at PetSmart part-time (less than an year)

    Pros

    Very laid back and fun atmosphere, good supervisors and co-workers, employee discount is average but not great, interacting with the animals in the store.

    Cons

    Training program for new employees is virtually non-existent, very little recognition for hard work, hours being cut due to pending sale of company, very little advancement opportunities.

    Advice to ManagementAdvice

    Reward and promote your good workers and they will stick around.

    No opinion of CEO
  11.  

    Never a dull moment

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart

    Pros

    Fun working with animals an some of the people are nice to work with.

    Cons

    Always on a skeleton crew

    Advice to ManagementAdvice

    A 5,10,15 or even a 25 cent raise isn't a blessing its a insult!

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