PetSmart Reviews

Updated September 16, 2014
Updated September 16, 2014
1,001 Reviews
3.3
1,001 Reviews
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PetSmart CEO David K. Lenhardt
David K. Lenhardt
173 Ratings

Review Highlights

Pros
  • Professional; working with animals is rewarding; decent pay; good team (in 67 reviews)

  • Worked as a hotel employee for two years - great hours (usually full time hours), long shifts (in 29 reviews)


Cons
  • There are not always full-time opportunities for interns available upon their graduation (in 44 reviews)

  • There are not enough employees there during the day at anytime, especially in the Pet Care department (in 38 reviews)

More Highlights

190 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Stressful, overworked and under compensated. Uneasy future.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at PetSmart full-time for more than a year

    Pros

    Helping customers that are uninformed. Teaching people the right way to care for their pets. Surrounded by pets of all kinds. Open door policy.

    Cons

    With the looming sale of the company, hours are cut dramatically, while tasks are amplified. Constant change of company focus. Dizzying at times. Micro managed. Position cuts. All in the name of projected profit.

    Advice to ManagementAdvice

    You want to save money, and cut expenses? Start with warehouse packaging and store signage. Invest in your people, and you will gain returns. Labels for price changes..... Lord have mercy, go to led. Pricing department wastes so much in duplicate labels and errors. Eliminate the multiple redundant retention policies we have. Instead of three iPads in store, how about just one? Or better yet, a pc\kiosk which would allow customers to search for their items, apply for jobs, or find adoptable animals in their area.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    This company is on a downward slide and needs new leadership at the top. They will lose a lot of managers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart full-time for more than 10 years

    Pros

    I received great pay from a retail job. Vaction time accrual was good also.

    Cons

    Changing values. Clueless top leadership of how to lead a company to success. Their CARE is only for associate level team members, not salaried associates.

    Advice to ManagementAdvice

    Go back to your grass roots. Remeber, you're selling dog food!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    working at a corporate pet store sucks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Every Position Besides Dog Trainer
    Former Employee - Every Position Besides Dog Trainer

    I worked at PetSmart part-time for more than 3 years

    Pros

    company values, whole life care of the pet including grooming and veterinarian in the store is nice, some managers are awesome. grooming commission and vacation pay was nice.

    Cons

    management is usually super strict and sucks or will try to be your best friend. depends on the manager and the store, i've worked at 3 and had the same experience at both. started scheduling part timers 3-4 hour shifts when the "computer" started making the schedule...

    Advice to ManagementAdvice

    get all your management on the same page and enforcing the same rules, big discrepancies from one to another

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5.  

    Picked On

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart

    Pros

    I do have to say I love the dogs. If it wasn't for them I would no longer be working here.

    Cons

    I feel that because I am a new that the groomers feel the need to boss me around and to pick out all my faults to management. I could get these girls in trouble 20 times over again but I keep my mouth shut because I believe the groomers that are doing this are being childish. I have been growing in leaps and bounds and every milestone I achieve they ignore. I am sick of management cow tailing to these girls and I believe that there needs to be a line drawn in the sand on the constant complaining that goes on in the salon. This job is way to stressful for the money that I'm paid. Especially when the groomers think a gratuity sign is "begging". Yeah great that your clients know to tip. Oh and customer service is HORRIFIC!

    Advice to ManagementAdvice

    Stop listening to complaints! I am sick of listening to complaints! Unless there is a serious concern tell them, if you don't like it, leave. These groomers text on their phones during work, they don't clean, and during free time, sit around and talk instead of doing what they should.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Better than some, but serious flaws

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Cashier  in  Richmond, VA
    Current Employee - Lead Cashier in Richmond, VA

    I have been working at PetSmart full-time for more than 3 years

    Pros

    Plenty to keep you learning and some customers are wonderful and you will get to know on a personal level

    Cons

    Repeat belligerent and abusive customers get REWARDED for treating Petsmart employees horribly. They will make up a reason if they are dissatisfied (Racism, attack on character). Many times will complain that employees will not allow certain things due to it being explicitly stated in policies and procedures, then the customer will ask for a manager who will either let it slide, or continue to refuse. At this point the customer complains to corporate that the employees wouldn't break policy that CORPORATE established for their employees to follow, and reward them with gift cards or an apology and the employees are punished.

    Corporate repeatedly expresses that they have your back but will ALWAYS side with the customer and leave you holding the bag even if you followed procedures to the T and were courteous the entire time.

    Very low morale in different forms in all departments whether it's on the surface or not said aloud.

    Gossip runs rampant.

    Bare bones coverage will leave employees stretched thin with no way to mitigate impatient customers.

    Upwards mobility can take years.

    Very inflexible with family obligations and will sometimes "punish" you for taking time off when it's an emergency or family related.

    Since new CEO came on board, company culture has changed from being customer service driven to being very sales (i.e. add-ons, extra sales) driven. Not exactly a bad thing, but customers notice and it doesn't make the company look very admirable.

    Advice to ManagementAdvice

    Stick by your employees when they are following procedure with customers.
    Corporate needs to stick by their policies if they're going to expect their employees to enforce them so the employees don't get thrown under the bus and verbally (and sometimes physically) abused by customers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Not really worth the drama

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart part-time for more than a year

    Pros

    This is a great place to get some good work experience to take with you somewhere else. There are advancement opportunities but they are hard to come by. The work is fun and fulfilling. If you have pets, the discounts you get help lessen the cost of pet ownership.

    Cons

    Management makes it hard to even ask for a promotion or a chance to move to other departments. I have asked many times to cross train and have been basically ignored. Some people have a easier time advancing in management then others it seems. Tension and drama has become a recent issue at my location. It has become such a problem that I am currently looking for a new job.

    Advice to ManagementAdvice

    Listen to your associates. When they ask the cross train or for advancement give them a chance. It means that they are invested in Petsmart.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Not a place for a real animal lover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Care Specialist  in  Farmingdale, NY
    Former Employee - Pet Care Specialist in Farmingdale, NY

    I worked at PetSmart part-time for more than a year

    Pros

    You get to play with people's pets and help them pick out healthy options for their animals so they can live longer, healthier lives, which if you're a real pet lover, feels really good (as long as they listen and don't just go back to the cheap stuff). The management is more lenient then in other retail stores. They will hire someone with no prior experience so it's a good place to start to get work experience. All stores that sell animals don't actually take proper care of them but PetSmart is the best of the worst, takes better care of their animals then Petco, Petland, PetsWarehouse etc.. They also are one of the only pet stores that sells actual healthy small pet and bird foods. The cat adoptions are usually very good at taking care of their cats and picking out good homes so they're great to adopt from.

    Cons

    You're not allowed to have a water bottle with you, you have to go use the water fountains and this did cause a co-worker of mine to have a seizure on the job. After 2 years of hard work I was still getting paid less than a dollar above minimum wage. I was once blamed for killing a water dragon because I sold the family a light bulb that was too high a wattage because I was following a chart that the lead pet care associate put up for us in the back and the management allowed to be there; I felt like everyone was blaming me and treating me bad for weeks even though they said they weren't and then my direct manager who hadn't talked to me for weeks (which isn't good for communicating to get things done in the store) came and apologized for blaming me since she finally took the chart down. Management does not really help, they just sit in their office talking. The grooming people are horrendous, they care so little and pay so little attention that they actually killed a small dog once, while I was working. The animals are not actually properly taken care of and animals sit in the back with diseases because the companies won't let them be taken to the vet since the vet bill will cost more then the money the receive for selling the animal.

    Advice to ManagementAdvice

    Don't sit in the office all day with the leads and each other talking about things that have nothing to do with PetSmart; it's rude and discouraging to the associates actually working. If you tell an associate you will transfer them then do something about it; don't wait three weeks and then when they ask say that you still haven't even contacted the other store manager. Appreciate all your associates with employee of the month and CARE cards, not just your full or close to full timer workers.

    Doesn't Recommend
    Neutral Outlook
  9. 1 person found this helpful  

    Management makes or breaks your experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dog Trainer  in  New York, NY
    Current Employee - Dog Trainer in New York, NY

    I have been working at PetSmart part-time for more than a year

    Pros

    The best part (only good part) of working at Petsmart is being able to meet all the puppies and kittens and other animals

    Cons

    Working at the PetSmart in East Harlem is terrible now, as the management has gone downhill. The store manager is extremely unprofessional and disrespectful. Also being a dog trainer at this location is a dead end, it's nearly impossible to sell a lot of classes.

    Doesn't Recommend
  10.  

    Needs to look at the bigger picture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Training Instructor  in  Columbus, OH
    Former Employee - Pet Training Instructor in Columbus, OH

    I worked at PetSmart part-time for more than a year

    Pros

    Working with animals
    Problem solving for pet parents
    Has full and part time positions

    Cons

    Incidents with staff and customer pets not reported properly or at all
    Policies not followed and enforced
    Very clique-ie environment
    Building as a whole very dirty
    No visible proof of supposed charitable contributions

    Advice to ManagementAdvice

    Enforce and follow policy
    Report all incidents whether with customer or staff pets
    Have a no tolerance policy for harassment
    Allow management to make major decisions, not staff
    Discontinued toys, treats (not expired) , etc, that do not sell should be donated, not thrown away

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11.  

    I feel bad for the animals.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Care Specialist  in  Niles, OH
    Former Employee - Pet Care Specialist in Niles, OH

    I worked at PetSmart part-time

    Pros

    Working with animals and educating people about the proper care of these animals.

    Cons

    Petsmart's guide to taking care of animals is to shove all sick animals in a closet sized room and hope they get better - if not.. oh well!
    The company doesn't actually teach you how to care for the animals properly.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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