PetSmart Reviews

Updated September 16, 2014
Updated September 16, 2014
1,005 Reviews
3.3
1,005 Reviews
Rating Trends

Recommend to a friend
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PetSmart CEO David K. Lenhardt
David K. Lenhardt
176 Ratings

Review Highlights

Pros
  • Professional; working with animals is rewarding; decent pay; good team (in 67 reviews)

  • Worked as a hotel employee for two years - great hours (usually full time hours), long shifts (in 29 reviews)


Cons
  • There are not always full-time opportunities for interns available upon their graduation (in 44 reviews)

  • There are not enough employees there during the day at anytime, especially in the Pet Care department (in 38 reviews)

More Highlights

137 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great place to start: not exactly the place to stay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at PetSmart part-time for more than 5 years

    Pros

    If you love animals this is the best place for you to work at. I work in the Pets Hotel so I see hundreds of dogs a month and I love each of them. The animals that are left in our care are generally the nicest most loving pets around.

    Cons

    Well the cons are the Pay isn't all that great. I know managers that have been with the company for years that can barely afford to live in the city on a single jobs paycheck. Leadership is kind of hit or miss I can't speak about the Core side but I hear different things from different People.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Loved working here from day 1

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Petcare Specialist  in  Albuquerque, NM
    Current Employee - Petcare Specialist in Albuquerque, NM

    I have been working at PetSmart part-time for more than a year

    Pros

    Management and customers are friendly, the animals are healthy and well taken care of and sales are awesome

    Cons

    On your feet all day and working the fish wall you will always get wet. The store can get very loud at times

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Friendly Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - EARLY MORNING STOCKER
    Former Employee - EARLY MORNING STOCKER

    I worked at PetSmart part-time for less than a year

    Pros

    Working at petsmart is awesome, good company if you looking for a part-time job. You can actually move up with hard work and dedication.

    Cons

    More hours for their new employees and their old fashion way of thinking as far as you tattoo's and how they can't be visible are just ridiculous.

    Advice to ManagementAdvice

    Full-time employment for all.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Awesome!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Petsmart PetsHotel Associate  in  Houston, TX
    Current Employee - Petsmart PetsHotel Associate in Houston, TX

    I have been working at PetSmart part-time for less than a year

    Pros

    This job is the best job I ever had. I work in the pethotel and if you love dogs this is the job to have everyone is very nice I love my co-workers and my managers. There is never any kind of hostility in the work environment.

    Cons

    The only con is that the pay is not that much starting out, but if your willing to work its not that hard to get promoted.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 3 people found this helpful  

    Excellent Retail Management Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Products Manager  in  Millville, NJ
    Former Employee - Pet Products Manager in Millville, NJ

    I worked at PetSmart full-time for more than 5 years

    Pros

    As a manager I was well trained. Since this retail store only consist of one type of consumer it is much easier to manage. Every time a new policy or procedure is rolled out, there is training for existing staff.

    Cons

    Hours can range and you will need to work a minimum of 50 hours per week.

    Advice to ManagementAdvice

    Work hard and do your best and you'll be guaranteed to move up within the company.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Best place ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bather  in  Lawrenceville, GA
    Current Employee - Bather in Lawrenceville, GA

    I have been working at PetSmart part-time

    Pros

    Great team, attitude, and ect. all bad is out weighed by the face that you can move up soooo quickly.

    Cons

    small space, some young kids who dont care.

    Advice to ManagementAdvice

    The kids at the register dont need to be on there phones....come on guys!

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great mission and good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Middle Manager  in  Phoenix, AZ
    Current Employee - Middle Manager in Phoenix, AZ

    I have been working at PetSmart full-time for more than 5 years

    Pros

    Collaborative environment, less political than other companies I've worked for.

    Cons

    Can be too collaborative at times making innovation and growth slower than it should be.

    Advice to ManagementAdvice

    Focus on growing the business and agility.

    Recommends
    Negative Outlook
    Approves of CEO
  9.  

    I have never been happier.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Salon Manager  in  Scottsdale, AZ
    Current Employee - Salon Manager in Scottsdale, AZ

    I have been working at PetSmart full-time for more than 5 years

    Pros

    PetSmart is an amazing company to be a part of. You have the ability to really grow and become someone you can be proud of. Being surrounded by pets and pet parents all day..... where else can you do that :)

    Cons

    Salon managers really should be salaried managers.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Laid back atmosphere, amazing management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Cashier
    Current Employee - Lead Cashier

    I have been working at PetSmart full-time for more than a year

    Pros

    Getting to play with animals all day makes any stressful day easier.

    Cons

    Corporate sets stupid goals that don't work on store level.

    Advice to ManagementAdvice

    Make decisions that actually work on the store level. The people who make these decisions cannot be sitting behind a desk all day.

    Positive Outlook
    Approves of CEO
  11.  

    Pet Trainer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart

    Pros

    I get to work in a wonderful environment with good people, and I play with puppies all day. I also get to improve the bond between pet parents and their pets, including helping them overcome negative behaviors and prevent other poor behaviors from developing that might damage their relationships.

    Cons

    There are not enough hours for me to support myself.

    Recommends
    Positive Outlook
    Approves of CEO

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