PetSmart

  www.petsmart.com
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PetSmart Reviews

Updated August 18, 2014
Updated August 18, 2014
966 Reviews

3.4
966 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PetSmart CEO David K. Lenhardt
David K. Lenhardt
159 Ratings

Review Highlights

Pros
  • Professional; working with animals is rewarding; decent pay; good team (in 67 reviews)

  • Worked as a hotel employee for two years - great hours (usually full time hours), long shifts (in 29 reviews)


Cons
  • There are not always full-time opportunities for interns available upon their graduation (in 44 reviews)

  • There are not enough employees there during the day at anytime, especially in the Pet Care department (in 38 reviews)

More Highlights

132 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great mission and good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Middle Manager  in  Phoenix, AZ
    Current Employee - Middle Manager in Phoenix, AZ

    Pros

    Collaborative environment, less political than other companies I've worked for.

    Cons

    Can be too collaborative at times making innovation and growth slower than it should be.

    Advice to ManagementAdvice

    Focus on growing the business and agility.

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    I have never been happier.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Salon Manager  in  Scottsdale, AZ
    Current Employee - Salon Manager in Scottsdale, AZ

    Pros

    PetSmart is an amazing company to be a part of. You have the ability to really grow and become someone you can be proud of. Being surrounded by pets and pet parents all day..... where else can you do that :)

    Cons

    Salon managers really should be salaried managers.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Laid back atmosphere, amazing management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Cashier
    Current Employee - Lead Cashier

    Pros

    Getting to play with animals all day makes any stressful day easier.

    Cons

    Corporate sets stupid goals that don't work on store level.

    Advice to ManagementAdvice

    Make decisions that actually work on the store level. The people who make these decisions cannot be sitting behind a desk all day.

    Positive Outlook
    Approves of CEO
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  5.  

    Pet Trainer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    I get to work in a wonderful environment with good people, and I play with puppies all day. I also get to improve the bond between pet parents and their pets, including helping them overcome negative behaviors and prevent other poor behaviors from developing that might damage their relationships.

    Cons

    There are not enough hours for me to support myself.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    The best retail job I have ever had!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    Pros

    Great compensation package! A company where you actually bonus! How can you not love a job where you get to be around pets all day!

    Cons

    Retail is retail, but not much else to complain about.

    Advice to ManagementAdvice

    I understand that we have competition and we need to stay on the top, but we are making too many changes too quickly without thinking it through first. The leadership team is saying one thing one day and then "let's do the exact opposite the next". This is very trying and confusing and frustrating to your store leaders.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Accountant I  in  Phoenix, AZ
    Current Employee - Staff Accountant I in Phoenix, AZ

    Pros

    Great company, fantastic culture. Accounting group is great to work with. Training opportunities are plentiful. Fantastic work life balance. Campus is great - onsite gym, childcare, dog park and more.

    Cons

    Lots of turnover in the last year. Going through a period of adjustment as a company.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    My experience at pet smart is very nice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cleaning  in  Bronx, NY
    Current Employee - Cleaning in Bronx, NY

    Pros

    Im a very hard working person

    Cons

    keeping PetSmart Clean and Looking WonderFul

    Advice to ManagementAdvice

    All Ways Get A person Who Cleans Your Company And Understanding Your Company

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great for a first job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Products Lead  in  Clay, NY
    Current Employee - Pet Products Lead in Clay, NY

    Pros

    Friendly coworkers, learned ins and outs of the retail world.

    Cons

    Not easy to get full time.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Great place to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Care Specialist  in  Casselberry, FL
    Current Employee - Pet Care Specialist in Casselberry, FL

    Pros

    Fellow employee's are helpful and considerate of others, management is great to work with

    Cons

    none that I have seen, it's a great company to work for

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Very employee-focused company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lease Administration  in  Phoenix, AZ
    Former Employee - Lease Administration in Phoenix, AZ

    Pros

    Fun place to work. Many employee functions for team building and pleasure while encouraging productivity. I worked here for 3 years and enjoyed almost every minute of it. I worked at the HQ in Phoenix, AZ. Located near the highway so there's easy access and no real traffic. The RE department I worked in was growing fast and still is from what I hear from current employees there.

    Cons

    Not any real cons that I can think of.

    Recommends
    Positive Outlook
    No opinion of CEO

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