PetSmart

www.petsmart.com

PetSmart Reviews

Updated January 24, 2015
Updated January 24, 2015
1,216 Reviews
3.2
1,216 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PetSmart CEO David K. Lenhardt
David K. Lenhardt
262 Ratings

Review Highlights

Pros
  • Professional; working with animals is rewarding; decent pay; good team (in 97 reviews)

  • I started out as a part-time dog trainer, but went to full time in a few months (in 38 reviews)


Cons
  • I was in the salon And asked to move to full time groomer for 6 months (in 58 reviews)

  • Think twice before signing up for this, or apply for cashier or pet care department (in 50 reviews)

More Highlights

158 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    A great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Trainer Instructor in Phoenix, AZ
    Former Employee - Pet Trainer Instructor in Phoenix, AZ

    I worked at PetSmart as a contractor

    Pros

    It's fun to work for a company that has friendly, helpful people and has great leadership. Bringing your pet to work is fun and inspiring.

    Cons

    Working at PetSmart was a very positive experience. The stores are clean and well organized. The managers are focused on providing a great experience for customers and pets.

    Advice to ManagementAdvice

    The company should add smaller stores in smaller markets to better compete with the specialty pet stores that are popping up all over the place.

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Nice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Products Associate in San Diego, CA
    Former Employee - Pet Products Associate in San Diego, CA

    I worked at PetSmart part-time (less than an year)

    Pros

    Management and employees get along.

    Cons

    They need to give more hours.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    We are in panic mode- current store manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Los Angeles, CA
    Current Employee - Store Manager in Los Angeles, CA

    I have been working at PetSmart full-time (more than 8 years)

    Pros

    Everyone there genuinely cares about pets.

    Cons

    Constant labor cuts, investment in technology too little too late. Cuts only happen at store level. They are phasing out full time manager positions for lower level managers. There are at least 4 open manger positions in my district that no one wants- people interested in management generally need full time benefits. Who wants to be a "manager" responsible for a department yet only in the store for 28 hours a week or less.

    Advice to ManagementAdvice

    Either invest in people or don't. Change strategy to be like Walmart/ Target or go smaller. "Mid Box" isn't a viable category anymore.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Great, friendly place and company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Pet Care Specialist in Atlanta, GA
    Current Employee - Lead Pet Care Specialist in Atlanta, GA

    I have been working at PetSmart part-time (less than an year)

    Pros

    Flexible hours and schedule, great pay, every week pay

    Cons

    sometimes the hours suck so its best for a little side job

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    wondereful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Grooming Assistant in Phoenix, AZ
    Former Employee - Grooming Assistant in Phoenix, AZ

    I worked at PetSmart full-time (more than an year)

    Pros

    interacting with animals and pet parents ofcourse and offering advice.

    Cons

    takes a long time to advance in the co.

    Advice to ManagementAdvice

    doing great actually

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at PetSmart full-time (more than 3 years)

    Pros

    Great company! Inspiring and motivational place to be with great leaders.

    Cons

    Customers complaints are a pain. Signage issue continues and all registers need to be updated with surrounding retailers

    Advice to ManagementAdvice

    Not enough opprtunties to move up from Store Manager position

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Petsmart

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Virginia Beach, VA
    Current Employee - Cashier in Virginia Beach, VA

    I have been working at PetSmart part-time (more than 3 years)

    Pros

    It's a great place to work. You get to see doggies everyday.

    Cons

    Pay isn't that great. Sometimes annoying customers come in.

    Advice to ManagementAdvice

    Be nice to your employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Petcare Specialist in Fairfax, VA
    Current Employee - Petcare Specialist in Fairfax, VA

    I have been working at PetSmart part-time (more than 3 years)

    Pros

    - Great manager all 4 years I have worked here
    - Great pay for a first/college job
    - Fun coworkers
    - You get 30% off coupons 4 times a year up to like a 300$ purchase, stock up

    Cons

    - Hard work (don't expect an easy job)
    - In the Petshotel you have to work holidays/ no way to get holidays off
    - After Obama care I couldn't do as many hours because they didn't want to give me benefits, but I don't want benefits, I was fine working 40 + hours with only part time benefits (which includes a stock plan)...this is more of an Obamacare issue though.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Wonderful opportunities, wonderful experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Care Manager in Reno, NV
    Current Employee - Pet Care Manager in Reno, NV

    I have been working at PetSmart full-time (more than an year)

    Pros

    Great coworkers, pay, and benefits. I started off as a stocker. I worked hard and gave it all I had. Within five months I moved on up to support manager, now I'm a Pet Care Manager. I appreciate my coworkers and the management team whom have helped me to grow.

    Cons

    Only con is that the holidays - from Black Friday through New Year's Day - are all black out days. So be prepared to not be able to travel during the holiday season.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    great opportunities for someone interested in working with animals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Stylist in North Wales, PA
    Current Employee - Pet Stylist in North Wales, PA

    I have been working at PetSmart full-time (more than an year)

    Pros

    the commission rate is pretty high, and they offer many more benefits than any self-owned grooming shop ever could.

    Cons

    sometimes things are focused too much on selling rather than the quality of the work or the benefit to the pet

    Recommends
    Neutral Outlook
    No opinion of CEO

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