PetSmart Reviews

Updated September 27, 2014
Updated September 27, 2014
1,029 Reviews
3.3
1,029 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PetSmart CEO David K. Lenhardt
David K. Lenhardt
185 Ratings

Review Highlights

Pros
  • Professional; working with animals is rewarding; decent pay; good team (in 83 reviews)

  • I started out as a part-time dog trainer, but went to full time in a few months (in 35 reviews)


Cons
  • Still a retail job, hard to get to full time if you aren't a groomer or manager (in 50 reviews)

  • Think twice before signing up for this, or apply for cashier or pet care department (in 44 reviews)

More Highlights

139 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Growth opportunities are abundant.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Products Manager
    Current Employee - Pet Products Manager

    I have been working at PetSmart full-time for less than a year

    Pros

    Fast paced work environment which makes your time go by fast.

    Cons

    Lots of tasks to complete while still helping customers often times makes it difficult to complete everything.

    Advice to ManagementAdvice

    Must have strong time management skills and be able to utilize your team to their strengths. Building strong relationships with staff will ensure that they are willing to work for you. Going above and beyond will ensure your success and promotion within the company.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Petcare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Petcare Associate
    Current Employee - Petcare Associate

    I have been working at PetSmart part-time for less than a year

    Pros

    A really fun job. Taking care of small pets and helping customers with the selection of a new pet and the supplies that they will need.

    Cons

    Low pay with only part time hours. very few full time jobs.

    Advice to ManagementAdvice

    Help your associates that have the skills to advance to other positions.

    Recommends
    Positive Outlook
  3.  

    Was Great!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bather  in  Pearland, TX
    Former Employee - Bather in Pearland, TX

    I worked at PetSmart part-time for less than a year

    Pros

    Nice employees, managers, actually cared, clean store, I loved working with the animals. The customers were nice and the pay was ok.

    Cons

    The training was to long, not enough hours for good paycheck. I really don't have anything bad to say about them.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    I loved Petsmart!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Bather  in  Fairlawn, OH
    Former Employee - Cashier/Bather in Fairlawn, OH

    I worked at PetSmart part-time for more than a year

    Pros

    Petsmart was a wonderful job. The customers were very friendly and I enjoyed being around the animals. The pay was also decent for my first job at 16.

    Cons

    If you change your availability even once there, they will immediately cut your hours in half. This is why I had to leave.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great environment for animal lovers!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Care Manager  in  Orlando, FL
    Former Employee - Pet Care Manager in Orlando, FL

    I worked at PetSmart full-time for more than 3 years

    Pros

    Do what you love to do and that is interact with pets and their owners. The people are wonderful and the animals are all special.

    Cons

    Some dogs are feisty but that comes with the territory.

    Advice to ManagementAdvice

    Love what you do and it will never be work! Keep finding others that LOVE their job.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Littleton, CO
    Former Employee - Cashier in Littleton, CO

    I worked at PetSmart part-time for more than 3 years

    Pros

    I love animals, so that made it a great place to work. Obviously if you do not like handling/ interacting with animals, this is not the job for you. If you love them though you will love this job. They are very fair with pay and employees receive regular raises. The training is good and customers are generally really nice. The store tends to attract animal lovers (obviously) as customers who are generally friendly and love talking about their pets and shopping in a pet friendly environment. The training is good and there are opportunities to move to different departments and "up" if you want. The company is also good at promoting good values and supporting charity.

    Cons

    While it is great for a retail environment, it is still retail. You will have cranky customers occasionally (though less then most places). Like any retail, this is probably not a place to make a career but it is great if you like me just need a firs time job in high school (although now I think you need to be 18) or are looking for work while going through college. There are opportunities to go into dog training or grooming with the company's help with training through if you are looking for more of a carrier position.

    Advice to ManagementAdvice

    Less favoritism in promoting

    Recommends
    Positive Outlook
    Approves of CEO
  8. 4 people found this helpful  

    Lovely

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Care Specialist  in  Sand City, CA
    Former Employee - Pet Care Specialist in Sand City, CA

    I worked at PetSmart part-time for less than a year

    Pros

    The pay was decent for an entry-level position, the management worked with me for good hours and showed appreciation for me. Most customers were happy to be there and enjoyed sharing stories about their pets. Earned vacation time as a part time employee!

    Cons

    Some of the lower-level managers didn't care at all and were not well trained and would sit in the office avoiding customers or calls for assistance.

    Advice to ManagementAdvice

    Offer employees a way to anonymously submit reviews of their peers, managers and coworkers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Amazing company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandising Department - Corporate  in  Phoenix, AZ
    Current Employee - Merchandising Department - Corporate in Phoenix, AZ

    I have been working at PetSmart full-time for more than 3 years

    Pros

    Great people and great culture! I enjoy going to work everyday.

    Cons

    As with any corporation, certain times of the year/projects require working over 40 hours a week.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    PetSmart

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Care Associate  in  Hillsboro, OR
    Current Employee - Pet Care Associate in Hillsboro, OR

    I have been working at PetSmart part-time for less than a year

    Pros

    Great, fun place to work! The customers are nice and it is fun to see people with their pets come shop.

    Cons

    Probably can't make a living working here, but a great job for a second income or college student.

    Advice to ManagementAdvice

    None.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    A fast-paced environment made fun by the coworkers and customers alike.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier/Stock  in  Marysville, WA
    Current Employee - Cashier/Stock in Marysville, WA

    I have been working at PetSmart part-time for less than a year

    Pros

    Some of the best reasons that I've noticed for working here are the experience with animals, the people, and the overall environment. There are some small rewards, but I consider the best to be surrounded by animals.

    Cons

    Some of the challenges may come from the customers or the struggles in keeping so many animals healthy. Some customers are so passionate that they may get nasty when you don't immediately understand their situation intimately. Health concerns with the pets are typically handled by managers, but some associates may need to have a helping hand in getting the little critters healthy again.

    Advice to ManagementAdvice

    Things, in the time I have been there, have been a bit chaotic. The store manager changed and another manager stepped down from his position, causing a shift in pecking order a bit. Because of all of the moving around, I've been with the company for near a year, but haven't had my 6 month review or year review quite yet. Granted, I understand they have all been busy, so I'm not going to rush things.

    Recommends
    Positive Outlook
    No opinion of CEO

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