PetSmart

  www.petsmart.com
  www.petsmart.com

PetSmart Reviews

Updated December 15, 2014
Updated December 15, 2014
1,157 Reviews
3.1
1,157 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PetSmart CEO David K. Lenhardt
David K. Lenhardt
240 Ratings

Review Highlights

Pros
  • Professional; working with animals is rewarding; decent pay; good team (in 97 reviews)

  • I started out as a part-time dog trainer, but went to full time in a few months (in 38 reviews)


Cons
  • I was in the salon And asked to move to full time groomer for 6 months (in 58 reviews)

  • Think twice before signing up for this, or apply for cashier or pet care department (in 50 reviews)

More Highlights

149 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Laid back atmosphere, amazing management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Cashier
    Current Employee - Lead Cashier

    I have been working at PetSmart full-time (more than an year)

    Pros

    Getting to play with animals all day makes any stressful day easier.

    Cons

    Corporate sets stupid goals that don't work on store level.

    Advice to ManagementAdvice

    Make decisions that actually work on the store level. The people who make these decisions cannot be sitting behind a desk all day.

    Positive Outlook
    Approves of CEO
  2.  

    Pet Trainer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart

    Pros

    I get to work in a wonderful environment with good people, and I play with puppies all day. I also get to improve the bond between pet parents and their pets, including helping them overcome negative behaviors and prevent other poor behaviors from developing that might damage their relationships.

    Cons

    There are not enough hours for me to support myself.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    The best retail job I have ever had!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at PetSmart full-time (more than an year)

    Pros

    Great compensation package! A company where you actually bonus! How can you not love a job where you get to be around pets all day!

    Cons

    Retail is retail, but not much else to complain about.

    Advice to ManagementAdvice

    I understand that we have competition and we need to stay on the top, but we are making too many changes too quickly without thinking it through first. The leadership team is saying one thing one day and then "let's do the exact opposite the next". This is very trying and confusing and frustrating to your store leaders.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Accountant I in Phoenix, AZ
    Current Employee - Staff Accountant I in Phoenix, AZ

    I have been working at PetSmart full-time (more than an year)

    Pros

    Great company, fantastic culture. Accounting group is great to work with. Training opportunities are plentiful. Fantastic work life balance. Campus is great - onsite gym, childcare, dog park and more.

    Cons

    Lots of turnover in the last year. Going through a period of adjustment as a company.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great for a first job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Products Lead in Clay, NY
    Current Employee - Pet Products Lead in Clay, NY

    I have been working at PetSmart part-time (more than 5 years)

    Pros

    Friendly coworkers, learned ins and outs of the retail world.

    Cons

    Not easy to get full time.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Great place to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Care Specialist in Casselberry, FL
    Current Employee - Pet Care Specialist in Casselberry, FL

    I have been working at PetSmart part-time (less than an year)

    Pros

    Fellow employee's are helpful and considerate of others, management is great to work with

    Cons

    none that I have seen, it's a great company to work for

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Very employee-focused company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lease Administration in Phoenix, AZ
    Former Employee - Lease Administration in Phoenix, AZ

    I worked at PetSmart full-time (more than 3 years)

    Pros

    Fun place to work. Many employee functions for team building and pleasure while encouraging productivity. I worked here for 3 years and enjoyed almost every minute of it. I worked at the HQ in Phoenix, AZ. Located near the highway so there's easy access and no real traffic. The RE department I worked in was growing fast and still is from what I hear from current employees there.

    Cons

    Not any real cons that I can think of.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Petcare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Petcare Associate
    Current Employee - Petcare Associate

    I have been working at PetSmart part-time (less than an year)

    Pros

    A really fun job. Taking care of small pets and helping customers with the selection of a new pet and the supplies that they will need.

    Cons

    Low pay with only part time hours. very few full time jobs.

    Advice to ManagementAdvice

    Help your associates that have the skills to advance to other positions.

    Recommends
    Positive Outlook
  10.  

    Growth opportunities are abundant.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Products Manager
    Current Employee - Pet Products Manager

    I have been working at PetSmart full-time (less than an year)

    Pros

    Fast paced work environment which makes your time go by fast.

    Cons

    Lots of tasks to complete while still helping customers often times makes it difficult to complete everything.

    Advice to ManagementAdvice

    Must have strong time management skills and be able to utilize your team to their strengths. Building strong relationships with staff will ensure that they are willing to work for you. Going above and beyond will ensure your success and promotion within the company.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Great place to work, but it is retail.

    Current Employee - Professional Bather in Fort Wayne, IN
    Current Employee - Professional Bather in Fort Wayne, IN

    I have been working at PetSmart part-time

    Pros

    Obviously, you get to be around animals all day. Most Pet Parents who bring their pets with them into the store are generally happy, friendly people. You have the opportunity to train for almost every place in the store. Bathers can request to be sent to grooming school after a select amount of time. Never a dull day.

    Cons

    Unfortunately, as with all retail, there are customers, whom aren't always the friendliest, nor the most informed people in the world. The pay isn't great, but I would much rather work here than in any other sort of retail.

    Recommends

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