PetSmart

  www.petsmart.com
  www.petsmart.com

PetSmart Reviews

Updated December 15, 2014
Updated December 15, 2014
1,157 Reviews
3.1
1,157 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
PetSmart CEO David K. Lenhardt
David K. Lenhardt
240 Ratings

Review Highlights

Pros
  • Professional; working with animals is rewarding; decent pay; good team (in 97 reviews)

  • I started out as a part-time dog trainer, but went to full time in a few months (in 38 reviews)


Cons
  • I was in the salon And asked to move to full time groomer for 6 months (in 58 reviews)

  • Think twice before signing up for this, or apply for cashier or pet care department (in 50 reviews)

More Highlights

149 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    A decent job but as sometimes happens in retail, not enough supporting hourly help.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Durham, NC
    Current Employee - Assistant Manager in Durham, NC

    I have been working at PetSmart full-time (more than 3 years)

    Pros

    Interacting with the customers and their pets. Having customers be satisfied by finding unique toys and clothes for their pets.

    Cons

    We never seemed to have enough sales associats to effectively meet company guidelines and standards. We chased our tails frequently.

    Advice to ManagementAdvice

    Reduce costs outside of slashing payroll. Especially during peak hours.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great place to work, but it is retail.

    Current Employee - Professional Bather in Fort Wayne, IN
    Current Employee - Professional Bather in Fort Wayne, IN

    I have been working at PetSmart part-time

    Pros

    Obviously, you get to be around animals all day. Most Pet Parents who bring their pets with them into the store are generally happy, friendly people. You have the opportunity to train for almost every place in the store. Bathers can request to be sent to grooming school after a select amount of time. Never a dull day.

    Cons

    Unfortunately, as with all retail, there are customers, whom aren't always the friendliest, nor the most informed people in the world. The pay isn't great, but I would much rather work here than in any other sort of retail.

    Recommends
  3.  

    Was Great!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bather in Pearland, TX
    Former Employee - Bather in Pearland, TX

    I worked at PetSmart part-time (less than an year)

    Pros

    Nice employees, managers, actually cared, clean store, I loved working with the animals. The customers were nice and the pay was ok.

    Cons

    The training was to long, not enough hours for good paycheck. I really don't have anything bad to say about them.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    I loved Petsmart!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Bather in Fairlawn, OH
    Former Employee - Cashier/Bather in Fairlawn, OH

    I worked at PetSmart part-time (more than an year)

    Pros

    Petsmart was a wonderful job. The customers were very friendly and I enjoyed being around the animals. The pay was also decent for my first job at 16.

    Cons

    If you change your availability even once there, they will immediately cut your hours in half. This is why I had to leave.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great environment for animal lovers!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Care Manager in Orlando, FL
    Former Employee - Pet Care Manager in Orlando, FL

    I worked at PetSmart full-time (more than 3 years)

    Pros

    Do what you love to do and that is interact with pets and their owners. The people are wonderful and the animals are all special.

    Cons

    Some dogs are feisty but that comes with the territory.

    Advice to ManagementAdvice

    Love what you do and it will never be work! Keep finding others that LOVE their job.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Littleton, CO
    Former Employee - Cashier in Littleton, CO

    I worked at PetSmart part-time (more than 3 years)

    Pros

    I love animals, so that made it a great place to work. Obviously if you do not like handling/ interacting with animals, this is not the job for you. If you love them though you will love this job. They are very fair with pay and employees receive regular raises. The training is good and customers are generally really nice. The store tends to attract animal lovers (obviously) as customers who are generally friendly and love talking about their pets and shopping in a pet friendly environment. The training is good and there are opportunities to move to different departments and "up" if you want. The company is also good at promoting good values and supporting charity.

    Cons

    While it is great for a retail environment, it is still retail. You will have cranky customers occasionally (though less then most places). Like any retail, this is probably not a place to make a career but it is great if you like me just need a firs time job in high school (although now I think you need to be 18) or are looking for work while going through college. There are opportunities to go into dog training or grooming with the company's help with training through if you are looking for more of a carrier position.

    Advice to ManagementAdvice

    Less favoritism in promoting

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Amazing company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandising Department - Corporate in Phoenix, AZ
    Current Employee - Merchandising Department - Corporate in Phoenix, AZ

    I have been working at PetSmart full-time (more than 3 years)

    Pros

    Great people and great culture! I enjoy going to work everyday.

    Cons

    As with any corporation, certain times of the year/projects require working over 40 hours a week.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    PetSmart

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pet Care Associate in Hillsboro, OR
    Current Employee - Pet Care Associate in Hillsboro, OR

    I have been working at PetSmart part-time (less than an year)

    Pros

    Great, fun place to work! The customers are nice and it is fun to see people with their pets come shop.

    Cons

    Probably can't make a living working here, but a great job for a second income or college student.

    Advice to ManagementAdvice

    None.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 4 people found this helpful  

    Lovely

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Care Specialist in Sand City, CA
    Former Employee - Pet Care Specialist in Sand City, CA

    I worked at PetSmart part-time (less than an year)

    Pros

    The pay was decent for an entry-level position, the management worked with me for good hours and showed appreciation for me. Most customers were happy to be there and enjoyed sharing stories about their pets. Earned vacation time as a part time employee!

    Cons

    Some of the lower-level managers didn't care at all and were not well trained and would sit in the office avoiding customers or calls for assistance.

    Advice to ManagementAdvice

    Offer employees a way to anonymously submit reviews of their peers, managers and coworkers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    A fast-paced environment made fun by the coworkers and customers alike.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier/Stock in Marysville, WA
    Current Employee - Cashier/Stock in Marysville, WA

    I have been working at PetSmart part-time (less than an year)

    Pros

    Some of the best reasons that I've noticed for working here are the experience with animals, the people, and the overall environment. There are some small rewards, but I consider the best to be surrounded by animals.

    Cons

    Some of the challenges may come from the customers or the struggles in keeping so many animals healthy. Some customers are so passionate that they may get nasty when you don't immediately understand their situation intimately. Health concerns with the pets are typically handled by managers, but some associates may need to have a helping hand in getting the little critters healthy again.

    Advice to ManagementAdvice

    Things, in the time I have been there, have been a bit chaotic. The store manager changed and another manager stepped down from his position, causing a shift in pecking order a bit. Because of all of the moving around, I've been with the company for near a year, but haven't had my 6 month review or year review quite yet. Granted, I understand they have all been busy, so I'm not going to rush things.

    Recommends
    Positive Outlook
    No opinion of CEO

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