Petco
2.8 of 5 546 reviews
www.petco.com San Diego, CA 5000+ Employees

Petco Reviews

Updated Jun 29, 2014
All Employees Current Employees Only

2.8 546 reviews

                             

55% Approve of the CEO

Petco CEO James M. Myers

James M. Myers

(300 ratings)

43% of employees recommend this company to a friend
122 Employee Reviews Back to all reviews
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    1 person found this helpful  

    Look elswhere

    Companion Animal Department Manager (Current Employee)
    Avon, MA

    ProsGreat Employee's
    Animals
    Benefits for full time employees is ok
    Forced me to find a real job

    ConsThe training at petco is near non existant. Except for the first week being there. The majority of what i learned about the animals was from Employees that had been there for 10+ yrs. Once you get passed your initial week of training, It is near impossible to find the time to do further computer training.
         As far as Animals, They have a slogan that animals always come first, However they are constantly cutting hours and staff that take care of animals while expanding selections. If you are spending to much on vet bills it goes against you. They also receive quite a few shipments of near dead reptiles. Usually Leopard Geckos or Iguana's. Animal care specialist were a joke, As animal care walks were completely inconsistent and was based off of the person mood.
         Quality of managers can sometimes be poor, I had a General Manager that would call out 1-3 times a week with crazy excuses. One time she had a tick in her ear, Another she witnessed an accident so she had to go home, I am not joking. When we were asked about her by the District Manager and the Loss Prevention manager they interrogated all the Managers and belittled them and blamed us for her behavior. Needless to say she still works for the company at another store.
         They do not appreciate hard work, After that General Manager was promoted to another store the one that replaced her, Wanted to make sure that she was going to move her favorites over to her new store and made it well known that she was going to get people fired. I continued to work very hard for this company until the day i voluntarily left. But upon giving my two weeks as i had secured a great job outside of retail, I was treated very poorly by the rest of the managers to the point were they did not talk to me and tried to make it seem as though i was no longer doing my job. Keep in mind that the majority of these managers with the exception of One sat in the office all day long and always wondered why things weren't getting done.

    Advice to Senior ManagementHire real managers and pay them. There is to many managers just in the one location that i worked at that are beyond lazy. In all my years working i had never seen such a mess of managers. I also worked at Best Buy which is an amazing company to work for. There is however a lot of Great employee's that go unrecognized and are constantly being threatened by the Management for crazy things such as getting written up for Time clock punches, Forgetting a name tag, Getting to much information on a return slip, Petco Policies that were abandoned by corporate.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Lost focus on what really matters. Threats based "learning".

    Anonymous (Current Employee)

    ProsAnimals
    Financially fit
    Few store closings
    Rapid growth (company not associates)

    ConsPromoter. A customers survey opinion of pricing and stock levels could mean less bonus, pay, and opportunities to promote. Could also cost loss of your job.
    Dog Training. A fantastic program but the pressure to sell has given the program a sour taste. Only 2 part time people are thoroughly trained in the program yet everyone is expected to sell it.

    Advice to Senior ManagementIts time to start giving back to the ones that help you accomplish your goals.
    Stop holding managers responsible for a customer that states pricing is too high.
    Offer payroll to outside events so that stores don't feel a burden when trying to connect with the community.
    Overhaul the HR department so that they react to the threats from upper management. Retaliation is higher at petco than I have ever witnessed in another company.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Being around the animals is a great highlight every day. But don't expect to get to play. Care is very important.

    Assistant Manager (Current Employee)
    Bellevue, WA

    ProsAnimal Care Standards are important. Good people - most are animal lovers and good teams.

    ConsPolitics and not very good pay.

    Advice to Senior ManagementPractice what you preach and value your employees. You can't run a store when you constantly cut payroll.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    Work here for the awesome employees, but don't depend on the pay at all.

    Pet Stylist (Current Employee)
    Goshen, IN

    ProsPeople who work here are generally smart, and compassionate. Greeting people's new puppies and kitties is a pretty awesome perk. I like that the company is about education, so you aren't always selling somebody the most expensive thing, but the one that works the best for their needs. The grooming salon is very good about flexible scheduling and everyone works together and has a lot of fun.

    ConsThe pay is crap. Seriously crap. As a Groomer or a Bather, you are at minimum wage and will never EVER get a raise. The company thinks this is fine because you can "commission out" which is when you work yourself into the ground to do enough dogs in a week to beat your hourly pay with the 50% commission they give you. But then it's really only 50 dollars or so more and so not worth all the sweat and stress. They pay NEW and unskilled people on the floor more for walking in the door with their shirts not on backwards than they ever will you after you trained and learned a skill which takes expertise and commitment and is often dangerous, no matter how loyal you are to the company and how many years you stick it out.

    Advice to Senior ManagementGive the grooming salon RAISES. Holy crap. Where is the incentive to stay at your store, exactly, when after a few years you have enough loyal customers to break off and make more money out of your garage than you do working there? Where is the love when unskilled 18yo cashiers get bigger paychecks than seasoned ADULT and SKILLED workers? How is anyone supposed to live and feed our families on what you pay us?

    No, I would not recommend this company to a friend

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    Corporate Doesn't care

    Team Lead (Former Employee)
    Riverhead, NY

    ProsGetting to work with and learn about different animals.

    ConsCorporate doesn't care about it's employees or it's animals. They would rather see a profit than treat everyone fairly.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Not the Greatest

    Anonymous Employee (Current Employee)

    Prosupper management is not supportive

    ConsPayroll never supports the culture that the company expects for great results.

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    20 years grooming experience 5 with Petco

    Pet Groomer (Current Employee)

    ProsNot many....quality and experience dont matter so its easy to get hired. Oh...and no drug test.

    ConsManagement does not care about any one under them. Policies and procedures are followed when its convenient. Animals are not checked on hourly. Jobs are threatened regularly if sales ate down. There is no consistsncy from manager to manager, or or from district to district. Groomers get minimum wage if commission is not met.. with no chance of raises. The stores are way understaffed which leads to customer complaints, which inturn leads to jobs being threatened. Store managers make around 50,000 a year, while the other employees make 18,000 if they're lucky. Managers get bonuses when sales are up for the year...except the salon managers. I was very excited to become an employee of Petco. I hoped to move up in the company and truly do some good. HA...I have resigned from salon manager and become very disappointed with this company. There are alot of very talented and wonderful people helping Petco maintain whatever image they have left. Its too bad that cooperate can't show them some appreciation.

    Advice to Senior ManagementListen to your employees. Not just the stores that are in the big cities doing very well, but those of us in the areas you never want to visit because we're do far out there. We want to feel like we matter and are part of the team!!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Started off great until my eyes opened

    Manager (Former Employee)

    ProsI worked with this company for a little more than 3.5 years total. The first 3 were great. I really enjoyed what I did (Inventory and Pricing Dept. Manager), I enjoyed the people I worked with, the benefits (especially PTO) and, of course, working with the animals was always fun. I got promoted from a cashier position to the manager position within 5 months of employment, and I could see that the company was all about promoting from within. And they initially seemed to be focused on the animals, not only the ones we sell, but also the animals owned by customers and ones up for adoption.

    ConsWhere to begin... The pay is horrendous. I make more at my current retail job (starting salary) with significantly less responsibilities than I did as an Inventory Manager with Petco. When I left the inventory position, I made $10.03/hour. My starting salary with my current employer working the stockroom was $11.25. To me, this is unacceptable. The amount of responsibilities that was required of myself and fellow managers when I left was astronomical, and I've heard from friends who currently work with the company that it has only gotten worse. There was never enough time in the week unless you can accept having no personal life. When I transferred to a different location with a smaller volume to get the store back in shape (no pay increase despite further travel) there was always a point in the day (usually at store opening and store closing) where it was just one associate and one manager. Neither one of us could leave the building for our breaks, otherwise it would be just the one person in the store. Incredibly unsafe. We were never given enough hours to arrange the schedule differently either. We weren't allotted an assistant manager, so I helped the general manager with assistant manager tasks so she wouldn't have a mental breakdown due to the pressure upper management placed on her, and then her to us. After taking my last promotion to assistant level at a different location, I realized even moreso how cheap the company is and how much more they care about sales only. The company went in over their heads with taking on the hotels.

    Advice to Senior ManagementEspecially in this economy, I completely understand the desire to want us to do more with less. However, there is a breaking point, and that point passed over two years ago. Stop making the promise of you'll "get more hours next year" if sales go up, or if customer satisfaction is exceptional, or if 3 dog training classes are sold weekly, and the list continues, if you won't follow through. Pay your associates, especially your managers, more. Given that your prices are rather high (to the point that with a lot of products offered elsewhere, it was less expensive for me to purchase them elsewhere even with my discount) I think you can afford to quit being so cheap.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Very hard company to work for

    Store Manager (Former Employee)
    Chicago, IL

    ProsTraining was good, Dealing with people

    Conspoor wages and no advancement

    Advice to Senior ManagementMore positive motivatio

    – I'm not optimistic about the outlook for this company

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    why petco is a poor employer

    Store Manager (Former Employee)
    Albuquerque, NM

    ProsLove of animals and the care that goes with it. Focus on adoption of dogs and cats to save lives.

    ConsBenefits are poor, salaried employees are told you are salaried so it doesn't matter how many hours you work, if you miss your lunch or dinner hour oh well your on salary.

    Advice to Senior ManagementYour benefits are are ok but your management are horrible.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Improve the lives of pets and their parents. If you have a passion to enhance the bond people have with their pets, PETCO has the career for you. You’ll work in a fun environment with great people who share your… Full Overview

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