Petco Reviews

Updated April 22, 2015
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Petco CEO James M. Myers
James M. Myers
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172 Employee Reviews

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  1. Where animals come last

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Petco

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Nice employee discount, that's about all I can say as a positive

    Cons

    Poor benefits, sales far more important than animal care, restrictive animal care policies, terrible corporate structure

    Advice to Management

    I worked for Petco 3 different times over the course of many years and watched the quality of animal care and expertise plummet. The corporate structure is restrictive and focused entirely too much on driving sales at the expense of proper animal care. The inventory systems are completely outdated, the registers are the same programs (and machines it looks like) that were there when I started in 2000, and the livestock practices are archaic. The entire company needs to step into the 21st century.

  2. Helpful (1)

    The management is terrible. They will tell you anything you want to hear to get you to stay but never follow thru.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dog Groomer in Mansfield, TX
    Current Employee - Dog Groomer in Mansfield, TX

    I have been working at Petco full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Interacting with customers and hearing their pet stories. Learning about all the different animals and the proper care off them. Making new friends.

    Cons

    Work hours, too much overtime. Lack of communication between employees and management. Grooming salon is way understaffed leaving only one person to cover midday to closing. Absolutely no professionalism here.

    Advice to Management

    GET IT TOGETHER. MANAGEMENT YOU ARE A JOKE.

  3. Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Cashier in Columbia, MD
    Current Employee - Cashier in Columbia, MD

    I have been working at Petco

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    It's an extremely laid back atmosphere. The animals are great. If you have pets, you get a discount on your pet's supplies.

    Cons

    As a cashier, you HAVE to stand at the register. All day, no matter what. It gets extremely boring, quickly.

    Advice to Management

    Assign a list of duties for the day or allow cashiers to do light recovery during slow periods of the day.

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  5. The good the bad and the ugly...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Specialist in Cincinnati, OH
    Current Employee - Customer Specialist in Cincinnati, OH

    I have been working at Petco part-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    The crew that I work with is like family and this is the reason most people stay at a job like this. It is also nice to see a variety of dogs that are in and out. Working with and seeing animals that have been neglected get good homes ..priceless!! Petco gives even part time employees generous amounts of PTO (paid time off) . If you are really willing to grind it out for a few years there are a lot of ways to move up. This is partially due to there being so many Petco stores and the ability to transfer to other places when positions become available. If you treat it like a low paying "internship" you would be on the right track.

    Cons

    NEVER a "normal" day when you leave having completed all that you needed to get done. NEVER enough payroll/help to get anything done right. Petco seems to forget when assigning tasks that we have HUNDREDS of customers in and out that we have to take care of daily, but they tell you the customers come first......IMPOSSIBLE! Unless you are a manager you will not get more than about 28 hours a week at minimum wage. GM's are overpaid for what most of them do (pay them less and spread the wages out to other employees that actually work) Current GM only works about 30 hours a week (on salary)(supposed to work 40+ hours). Customers typically complain a lot about everything, but that is probably true for most retail jobs. I am probably just getting old, but I have never had a part time job working less than 30 hours that feels physically and mentally like a 50 hour a week job.

    Advice to Management

    Make sure your general managers are actually there and working with their crew instead of delegating all of their responsibility's to others and working 5 or 6 hour shifts. I don't mind that they are "on salary" but there is no accountability- your managers do not have time to do your job and their job too......make them clock in or something........Also we are not working on the Manhattan Project...so quit making such a big deal about management "fraternizing" with non management employes............we are selling dog food not making nuclear bombs.

  6. Never again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Petco

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Very well educated dog trainer

    Cons

    Very bad pay with alot of micro managing

  7. Helpful (6)

    Going downhill, silly decisions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Petco full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    It is kind of cool to meet people's pets while at work. Generally speaking, the environment can be pretty relaxed as far as how people get along. Each store can be different

    Cons

    Checklists. Trackers. Emails. Conference calls. Printouts for the "brand board" . This job has the most redundant an inefficient stuff I have ever seen. There are FOUR separate opening duties checklists, most of which carry on throughout the day to be done. No one ever looks at these EVER. In my 5 years there, the DM has not once looked at them or mentioned them. It's a bit like a paint by numbers job. The company slogan last year was a very ironic "Do the Right Thing".... A few months later, PTO now cannot be carried over from one year to the next, there is no cushion at all. And the excuse was " we are in line with other retailers". Same old MBA bandwagon stuff. There is redundant paperwork everywhere. Petco might save some pets, but they kill a couple million trees and always try to claim to be a green company.

    They just now in 2015 figured out that they have to pay more than minimum wage for groomers PTO to actually get and retain talent. This little bit of data should have been realized a couple of decades ago. That they should qualify for raises shouldnt have been this hard to figure out.

    Technical systems for Petco are a complete nightmare and older than dirt. Anytime a new tech is introduced to the store it barely works and usually just creates more inefficiencies than it helps. The DC and supply chain for the area I worked in was the most unreliable ever.

    Payroll crunch is normall, but Petco takes it to extremes. Good luck getting anything done. A general manager make 60k a year should not spend the majority of his time doing manual labor that you can get done for $9 an hour. Speaking of payrates, Walmart now starts out higher than Petco and you dont have to clean dog poo up there.

    Corporate jobs such as buyers and floorplan and pog team often complicate the stores job by not doing thier own jobs on time.

    Pay raises are ridiculous: People especially got screwed this year with aligning all pay raises to the same date instead of employee anniversaries. Some of my really good employees only got .15 for a period of 18 months, and they rated as exceeded expectations.

    I havent even gotten in to animal care and standards...

    Advice to Management

    Company is too top heavy and often the corporate specialists that are supposed to help dont even respond or dont keep thier word. The amount of focus on pet services is insane... It's less than 10% of the stores total business in most markets and that is considering the residual effects of what else those customers buy. you need to streamline paperwork and redundancies, set your management up so they can actually manage and not have to do so much grunt work your part timers could be doing. Pay is NOT competitive. Petco needs to go minimalist and stop tracking everything like a kindergarden classroom does. your management team doesnt need a gold star for filling out thier checklists, they need time to do thier jobs

  8. Helpful (2)

    Not worth it, even if you love animals.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier in Wheaton, IL
    Former Employee - Sales Associate/Cashier in Wheaton, IL

    I worked at Petco part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    There are nice people who care for the animals. Most of the staff is very knowledgeable and helpful. Anyone working there isn't in it for the money, that's for sure!

    Cons

    Super understaffed, we had 3 employees working each shift. It was a total nightmare. I had to work a ton of weird jobs, had to come in at 5 am to unload truck. I was asked to build a fish tank stand out of wood and nails. Keep in mind I'm a teenage girl who has never done that in her life.
    Management was very disorganized and unprofessional.

    Advice to Management

    Hire new employees! You might not want to pay for someone else on staff but realistically you need more workers or jobs will not be done properly or in a timely manner. Be up-front with new hires about expectations, if you require a cashier to spend hours lifting heavy objects or doing construction, make that clear.

  9. Managers aren't trained well so issues aren't dealt with properly. No one is on your side.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pet Groomer in Germantown, MD
    Former Employee - Pet Groomer in Germantown, MD

    I worked at Petco full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Working with animals daily. Good benefits even for part time employees. 20% discount on store merchandise.

    Cons

    Managers don't do the right things including allowing employees to do/sell drugs on the job. Managers are poorly trained. Employees are never acknowledged for their good work but always reprimanded when something goes wrong. Mangers don't have proper hiring skills and end up hiring people who don't work at all.

    Advice to Management

    Train management better. Have more incentives for employees to do better work and acknowledge the employees that do a good job.

  10. Helpful (1)

    Coperate culture pretends to care about animals while only caring about their profit margins.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Expert in Alexandria, VA
    Former Employee - Sales Expert in Alexandria, VA

    I worked at Petco part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    -If you're in a high volume store, you may get a pretty decent set of tasks for the day.
    -Usually busy, no matter how small the store because of animal care duties.
    -Working with animals and local rescues
    -The revised dresscode of T-Shirts and Jeans
    -Good training
    -Laid back enviornment
    -Discount on dog food
    -Brand embassadors are always friendly and pleasant
    -Customers who genuinley want help and like animals
    -Work/life balance was great

    Cons

    -Watching animals die from neglect from fellow co-workers. Even though managers often try cost cutting by not sending animals to the vet, the underlings rarely follow vet-care instructions on the occasions that animals get proper medical care
    -Coworkers often either hawkish or lazy
    -No common goal between coperate, managers, and staff. Staff wants to be as lazy as possible OR be passionate about animals, Managers want customer satisfaction rating moreso than animal health, coperate claims to want healthy animals, but fails to provide the funding neccesary to keep animals healthy
    -Little upward mobility
    -Frequent policy changes
    -No visable piercings/colored hair allowed by coperate dresscode, but visable tattoos are OK: this rule is selectively followed
    -"christian" coperation values
    -Frequent manegerial changes, high turnover (especially in the GM, and department management areas)
    -unequal treatment between stores and between employees in stores
    -Low pay for work expected
    -Only managers are full time, and/or offered benefits
    -no PTO, like pulling teeth to get any time off
    -Poor scheduling with frequent changes and no attempt to contact employee
    -Customers that are passionatly wrong, abusive to their animals, and etitled

    Advice to Management

    Promote from within, send more money to animal care, hire better GMs, make it easier to fire lazy employees, have a better ASM review system, have more than 2 people on the floor at closing even in D volume stores, allow preffered and unpaid leave, and hold GMs accountable for animal shrink.

  11. Eh, not so much.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dog Groomer in Plano, TX
    Former Employee - Dog Groomer in Plano, TX

    I worked at Petco part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Getting to work around animals. I enjoyed the animal rescue groups/adoption agencies that would come in once a month to adopt out dogs.

    Cons

    Poorly managed at the east plano location and any complaints to corporate about the management is basically laughed at. The district manager belittles those below her and is quick to make disrespectful remarks to other employees.

    Advice to Management

    Improve the treatment to employees. You have high turnover with the good employees because the bad employees get royal treatment.

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