Petco

  www.petco.com
  www.petco.com

Petco Reviews

Updated December 16, 2014
Updated December 16, 2014
675 Reviews
3.0
675 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Petco CEO James M. Myers
James M. Myers
365 Ratings

Review Highlights

Pros
  • Working with animals is the best part of the job, there's always something new walking through the door (in 68 reviews)

  • YOu get to bring your pets to work, most people were really nice (in 27 reviews)


Cons
  • Inexperienced upper management running experienced long term employees (in 35 reviews)

  • As a Groomer or a Bather, you are at minimum wage and will never EVER get a raise (in 34 reviews)

More Highlights

156 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Fun place to work, less stress than most retail environments

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dog and Cat Department Manager
    Current Employee - Dog and Cat Department Manager

    I have been working at Petco full-time

    Pros

    It's a lot of fun, and there are few times even salaried managers work over 45 hours which is a plus. Working with animals provides a great stress relief, and there's an ok bonus structure.

    Cons

    There are very limited hours, most stores run on 3 people at a time and that's on a good day. The pay is a little low, but its much less stressful than almost all of the retail environments I've worked before. They drive dog training a bit much, but the goals aren't unattainable. Movement within the company is slow, but since Petco is growing that is changing

    Advice to ManagementAdvice

    They could stand to pay their employees a bit more and it would reduce the turnover rate and keep loyal employees satisfied.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great Place To Learn Alot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Cashier in Lutherville Timonium, MD
    Current Employee - Sales Associate/Cashier in Lutherville Timonium, MD

    I have been working at Petco part-time (more than an year)

    Pros

    You gain an enormous amount of knowledge ,coworkers are a family/team,you get to interact with many animals,room to move up the ladder,very flexible scheduling,employee discount

    Cons

    Pay could be better,Training could be better,having to end up picking up other peoples slack,not having enough people on the floor to stock or help customers.

    Advice to ManagementAdvice

    Do hands on/visual training also rather than only computer and just listen to your associates ideas.Also,get better equipment.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Customer Service and Animals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Petco part-time (more than an year)

    Pros

    Great place to learn and develop customer service and sales experience. Great place to learn about all kinds of animals. Employees are cross trained in the basics of every department. Employees have the ability to receive additional training on specific departments to become a specialist in the department. Most employees are very knowledgeable and have personal experience with all kinds of animals to better help customers.

    Cons

    the store is usually understaffed

    Advice to ManagementAdvice

    Have at least two employees on the sales floor and one designated cashier at all times with manager as backup sales or cashier.

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Job for animal lover and people person

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist in Germantown, WI
    Former Employee - Customer Service Specialist in Germantown, WI

    I worked at Petco part-time (less than an year)

    Pros

    Great for people who enjoy working with a team to accomplish tasks.Rewarding work with animals, good spot to educate customers about animals.

    Cons

    Dog food isn't light, and animals need care 365. In my time there, I did not see much room for moving up in the company.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Great company to work for with a great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources
    Former Employee - Human Resources

    I worked at Petco full-time (more than 3 years)

    Pros

    pet friendly and dress casual work environment

    Cons

    No issues or concerns to share.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Atlanta, GA
    Current Employee - Manager in Atlanta, GA

    I have been working at Petco full-time (less than an year)

    Pros

    Fun place to work, especially if you like people who like animals

    Cons

    Some customers go overboard with their animals. You essentially have to do everything without much instruction. Could use more hands on training.

    Advice to ManagementAdvice

    Give a better overall picture of what you"re trying to accomplish

    Recommends
    Negative Outlook
    Approves of CEO
  8.  

    Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Grooming Salon Manager
    Current Employee - Grooming Salon Manager

    I have been working at Petco full-time (more than 3 years)

    Pros

    Great opportunity for people interested in dog grooming that do not have the time or money to invest in school. Paid training if you are eligible for their pet stylist program, flexible scheduling. Competitive pay for pet stylists and grooming managers, opportunity to make a lot of money if you are driven.

    Cons

    Bad pay for grooming assistants, no raises, no bonuses, expectations are high for sales, a lot of corporate rules and standards

    Advice to ManagementAdvice

    Require that people in management positions (particularly higher end corporate folks) have experience in every position at store level, especially in the grooming department. Other positions have hard workers as well but the grooming departments must have the most eager and hard working, hands down. They need to be treated and compensated better all around.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Not all animals come first

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Advisor Specialist
    Current Employee - Customer Advisor Specialist

    I have been working at Petco full-time (more than an year)

    Pros

    I work everyday with people who love animals and I get to spread that energy to others by giving them the best not trying to sell a certain product that has no real use to them

    Cons

    I don't get a break, communication of who is doing what is so up in the air I don't know where I'm suppose to be and the training useless, I learned more on the floor from personal experience of customers and co-workers then I did from the training videos.

    Advice to ManagementAdvice

    People consider Petco employees to be the next best thing to a vet. You need to have a more "this is how you set up a cage or this is what you need for this pet then some vague idea on policy

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Great quality of life, good benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Atlanta, GA
    Current Employee - General Manager in Atlanta, GA

    I have been working at Petco full-time (more than an year)

    Pros

    Great quality of life. Fair pay, Great vacation benefits. This is a company on the move in a time where a lot of retailers are closing.

    Cons

    Very tight payroll. The store is never that busy that you are overwhelmed but probably consistently 1 person short all day. This is not a job for someone who doesn't like animals. You have to be very hands on to be successful.

    Advice to ManagementAdvice

    You almost have it. Invest a little more money into the stores.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    A fun place to work if you love animals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Clackamas, OR
    Former Employee - Team Leader in Clackamas, OR

    I worked at Petco part-time (more than 3 years)

    Pros

    You have the ability to educate pet owners and enhance a pets life.
    Company provides useful training.
    Easy job.
    Connecting with and helping adoption agencies raise money and adopt out pets.

    Cons

    Dealing with crappy pet parents.
    Low pay, even for management.
    Usually part time

    No opinion of CEO

Work at Petco? Share Your Experiences

Petco

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.